Connectors · Service desk & support
Trengo MCP server for AI agents.
actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Trengo and the rest of your systems. It gives your agent 128 Trengo actions (43 reads, 59 writes and 26 that wait for a confirmation) and holds the Trengo credential itself, so the agent never does. It paces Trengo's limits and records every call.
100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.
claude mcp add --transport http actionlake https://connect.actionlake.com/mcpdo { action: "trengo.contacts.list", intent: "check which Trengo account is connected"}# List contacts · read · 1 upstream call- 128actionsin one signed file
- 43readlook, never change
- 59writecreate and update
- 26wait for a yesdestructive, confirmed first
Set up
Connect Trengo in three steps.
- 01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp - 02
Connect Trengo.
Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
access_tokenTrengo personal access token
account { op: "connections.requirements", service: "trengo" } # free: exactly what to paste, and what is found for you - 03
Make the first call. Check before a write.
Ask in plain words; Claude picks the action. Before anything changes,
checkvalidates the call and prices it, for free.do { action: "trengo.contacts.list" }# list contacts · read · 1 upstream callcheck { action: "trengo.contacts.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent
Trengo at a glance
- Sign-in
- Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
- You provide
access_token- Limits we pace to
- 120 calls a minute, per connection
- API covered
- Trengo REST API v2
app.trengo.com/api/v2 - Built from
- Trengo's documentation, read 23 October 2026developers.trengo.com
- Service file
- Version 1.0.0, signed (Ed25519)
- Cached reads
- 43 of 43 reads, for up to 5 minutes; a write clears what it affects
- Shared entities
- 6, so ask can line Trengo up with your other systems
- Data
- Processed and stored in Sydney, Australia. No US region yet
Capabilities
What an AI agent can do in Trengo.
128 actions in 38 areas. Every one carries its effect, so a key can allow the reads and hold the rest.
- 43readlook, never change
- 59writecreate and update
- 26destructivewait for a confirmation
Tickets
111 read · 7 write · 3 destructive
List all tickets · Create a ticket · Delete a ticket · Close a ticket
Profiles
62 read · 2 write · 2 destructive
List profiles · View a profile · Create a profile · Update a profile
Contact groups
52 read · 2 write · 1 destructive
List all contact groups · Get a contact group · Create a contact group · Update a contact group
Contacts
52 read · 2 write · 1 destructive
List contacts · Get a contact · Create a contact · Update a contact
Custom fields
52 read · 2 write · 1 destructive
List all custom fields · Get a custom field · Create a custom field · Update a custom field
Help center articles
52 read · 2 write · 1 destructive
List all articles · Get an article · Create an article · Update an article
Help center blocks
52 read · 2 write · 1 destructive
List all blocks · Get a block · Create a block · Update a block
Help center categories
52 read · 2 write · 1 destructive
List all categories · Get a category · Create a category · Update a category
30 more areas · 81 actions
- Help centers 5
- Labels 5
- Reporting 5
- Teams 5
- Ticket messages 5
- Ticket results 5
- Users 5
- Webhooks 5
- Quick replies 4
- Voice calls 4
- Board cards 3
- Help center sections 3
- Whatsapp templates 3
- Contact notes 2
- Journey runs 2
- Message imports 2
- Profile contacts 2
- Profile notes 2
- SMS messages 2
- Ticket labels 2
- Contact custom fields 1
- Custom channel messages 1
- Internal chat messages 1
- Journeys 1
- Messages 1
- Profile custom fields 1
- Ticket aggregates 1
- Ticket custom fields 1
- Voice channels 1
- Wallet 1
Top actions
The Trengo API, shaped for agents.
The ids your agent types, what each does, and the one name it shares with other systems. 79 of Trengo's 81 action names are shared with at least one other connector, so an agent learns them once.
| Action | What it does | Effect | Same name in |
|---|---|---|---|
trengo.contacts.listList contacts | List contacts. | read | crm.contact.list177 connectors |
trengo.profiles.listList profiles | List profiles. | read | crm.company.list162 connectors |
trengo.labels.listList all labels | List all labels. | read | crm.tag.list65 connectors |
trengo.users.listList all users | List all users. | read | identity.user.list474 connectors |
trengo.teams.listList all teams | List all teams. | read | identity.group.list262 connectors |
trengo.contacts.getGet a contact | Get a contact. | read | crm.contact.get176 connectors |
trengo.profiles.getView a profile | View a profile. | read | crm.company.get162 connectors |
trengo.contacts.createCreate a contact | Create a contact. | write | crm.contact.create161 connectors |
trengo.profiles.createCreate a profile | Create a profile. | write | crm.company.create142 connectors |
trengo.tickets.listList all tickets | List all tickets. | read | service.ticket.list56 connectors |
trengo.contacts.updateUpdate a contact | Update a contact. | write | crm.contact.update159 connectors |
trengo.contacts.deleteDelete a contact | Delete a contact. | destructive | crm.contact.delete147 connectors |
Try it
Prompts to paste into Claude.
Each one names the Trengo actions it will call, so you know what it reads and what it changes before you send it.
- Readread
Which Trengo tickets have been open the longest? Show me the ten oldest with their status.
calls
trengo.tickets.list - Writewrite
Create a contact in Trengo. Show me exactly what you will send before you save it.
calls
trengo.contacts.create - Across systemsread
Which Trengo companies have invoices in ConnectWise PSA, and how many each?
calls
trengo.profiles.listconnectwise_manage.invoices.list
Across your systems
Trengo, joined to the rest of your business.
One ask fetches from Trengo and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.
Which Trengo companies have invoices in ConnectWise PSA, and how many each?
trengo.profiles.list+connectwise_manage.invoices.list, oncrm.company· ConnectWise PSAWhich Trengo companies have invoices in NetSuite, and how many each?
trengo.profiles.list+netsuite.views.invoices, oncrm.company· NetSuite
identity.user 517identity.group 239crm.company 227crm.contact 192service.ticket 62crm.tag 47ask { intent: "which Trengo companies have invoices in ConnectWise PSA, and how many each", steps: [ { action: "trengo.profiles.list", as: "co", input: {}, limit: 100, max_pages: 5 }, { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 }, { join: { left: "co", right: "inv", on: "crm.company", group_by: "co.name", select: ["co.name", "count(inv.id) as invoices"] } } ]}Governance for Trengo
Destructive actions wait for a yes.
26 Trengo actions are destructive. These are all of them:
- Delete a contact
trengo.contacts.delete - Delete a profile
trengo.profiles.delete - Delete a label
trengo.labels.delete - Delete a user
trengo.users.delete - Delete a team
trengo.teams.delete - Delete a ticket
trengo.tickets.delete - Delete a contact group
trengo.contact_groups.delete - Delete a note
trengo.contact_notes.delete - Delete a note
trengo.profile_notes.delete - Delete an article
trengo.help_center_articles.delete - Delete a webhook
trengo.webhooks.delete - Delete a category
trengo.help_center_categories.delete - Delete a message
trengo.ticket_messages.delete - Delete a quick reply
trengo.quick_replies.delete - Cancel a run
trengo.journey_runs.cancel - Delete a custom field
trengo.custom_fields.delete - Delete a help center
trengo.help_centers.delete - Copy of
trengo.board_cards.delete - Unmark a ticket as favorite
trengo.tickets.unfavorite - Unmark as spam
trengo.tickets.unmark_spam - Detach a label
trengo.ticket_labels.detach - Unset profile image
trengo.profiles.delete_image - Delete a ticket result
trengo.ticket_results.delete - Detach a contact
trengo.profile_contacts.detach - Delete a block
trengo.help_center_blocks.delete - Delete a section
trengo.help_center_sections.delete
A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.
Delete a contact?
intent: the user asked me to delete a contact
account { op: "keys.create", name: "trengo-agent", allowed_actions: ["trengo.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "trengo.contacts.delete", approver: "[email protected]" }, { match: "trengo.profiles.delete", approver: "[email protected]" }, { match: "trengo.labels.delete", approver: "[email protected]" } ]}Cost
What Trengo costs on actionlake.
Every Trengo action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Trengo refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
- 1upstream call per actionall 128 Trengo actions
- 128actions pageeach page of a long list is one call
- 43reads can be cacheda cache hit costs nothing
- 100,000calls a month, freepaid plans from US$49 a month for 250,000
Action index
Every Trengo action.
128 actions by area: the id your agent calls, what it does, and its effect.
Tickets11
trengo.tickets.assignAssign a ticketwritetrengo.tickets.closeClose a ticketwritetrengo.tickets.createCreate a ticketwritetrengo.tickets.deleteDelete a ticketdestructivetrengo.tickets.favoriteMark a ticket as favoritewritetrengo.tickets.listList all ticketsreadtrengo.tickets.mark_spamMark as spamwritetrengo.tickets.mergeMerge a ticketwritetrengo.tickets.reopenReopen a ticketwritetrengo.tickets.unfavoriteUnmark a ticket as favoritedestructivetrengo.tickets.unmark_spamUnmark as spamdestructive
Profiles6
trengo.profiles.createCreate a profilewritetrengo.profiles.deleteDelete a profiledestructivetrengo.profiles.delete_imageUnset profile imagedestructivetrengo.profiles.getView a profilereadtrengo.profiles.listList profilesreadtrengo.profiles.updateUpdate a profilewrite
Contact groups5
trengo.contact_groups.createCreate a contact groupwritetrengo.contact_groups.deleteDelete a contact groupdestructivetrengo.contact_groups.getGet a contact groupreadtrengo.contact_groups.listList all contact groupsreadtrengo.contact_groups.updateUpdate a contact groupwrite
Contacts5
trengo.contacts.createCreate a contactwritetrengo.contacts.deleteDelete a contactdestructivetrengo.contacts.getGet a contactreadtrengo.contacts.listList contactsreadtrengo.contacts.updateUpdate a contactwrite
Custom fields5
trengo.custom_fields.createCreate a custom fieldwritetrengo.custom_fields.deleteDelete a custom fielddestructivetrengo.custom_fields.getGet a custom fieldreadtrengo.custom_fields.listList all custom fieldsreadtrengo.custom_fields.updateUpdate a custom fieldwrite
Help center articles5
trengo.help_center_articles.createCreate an articlewritetrengo.help_center_articles.deleteDelete an articledestructivetrengo.help_center_articles.getGet an articlereadtrengo.help_center_articles.listList all articlesreadtrengo.help_center_articles.updateUpdate an articlewrite
Help center blocks5
trengo.help_center_blocks.createCreate a blockwritetrengo.help_center_blocks.deleteDelete a blockdestructivetrengo.help_center_blocks.getGet a blockreadtrengo.help_center_blocks.listList all blocksreadtrengo.help_center_blocks.updateUpdate a blockwrite
Help center categories5
trengo.help_center_categories.createCreate a categorywritetrengo.help_center_categories.deleteDelete a categorydestructivetrengo.help_center_categories.getGet a categoryreadtrengo.help_center_categories.listList all categoriesreadtrengo.help_center_categories.updateUpdate a categorywrite
Help centers5
trengo.help_centers.createCreate a help centerwritetrengo.help_centers.deleteDelete a help centerdestructivetrengo.help_centers.getGet a help centerreadtrengo.help_centers.listList all help centersreadtrengo.help_centers.updateUpdate a help centerwrite
Labels5
trengo.labels.createCreate a labelwritetrengo.labels.deleteDelete a labeldestructivetrengo.labels.getGet a labelreadtrengo.labels.listList all labelsreadtrengo.labels.updateUpdate a labelwrite
Reporting5
trengo.reporting.agent_performanceAgent performance reportingreadtrengo.reporting.histogramsGet reporting histogramsreadtrengo.reporting.metricsGet reporting metricsreadtrengo.reporting.ticket_detailsGet Ticket Details Reportreadtrengo.reporting.usersGet user reportread
Teams5
trengo.teams.createCreate a teamwritetrengo.teams.deleteDelete a teamdestructivetrengo.teams.getGet a teamreadtrengo.teams.listList all teamsreadtrengo.teams.updateUpdate a teamwrite
Ticket messages5
trengo.ticket_messages.deleteDelete a messagedestructivetrengo.ticket_messages.getFetch a messagereadtrengo.ticket_messages.get_emailFetch an email messagereadtrengo.ticket_messages.listList all messagesreadtrengo.ticket_messages.sendSend a ticket messagewrite
Ticket results5
trengo.ticket_results.createCreate a ticket resultwritetrengo.ticket_results.deleteDelete a ticket resultdestructivetrengo.ticket_results.getGet a ticket resultreadtrengo.ticket_results.listList all ticket resultsreadtrengo.ticket_results.updateUpdate a ticket resultwrite
Users5
trengo.users.createCreate a userwritetrengo.users.deleteDelete a userdestructivetrengo.users.getGet a userreadtrengo.users.listList all usersreadtrengo.users.updateUpdate a userwrite
Webhooks5
trengo.webhooks.createCreate a webhookwritetrengo.webhooks.deleteDelete a webhookdestructivetrengo.webhooks.getGet a webhookreadtrengo.webhooks.listList all webhooksreadtrengo.webhooks.updateUpdate a webhookwrite
Quick replies4
trengo.quick_replies.createCreate a quick replywritetrengo.quick_replies.deleteDelete a quick replydestructivetrengo.quick_replies.listList all quick repliesreadtrengo.quick_replies.updateUpdate a quick replywrite
Voice calls4
trengo.voice_calls.getGet a voip callreadtrengo.voice_calls.listList all voip callsreadtrengo.voice_calls.logLog a phone callwritetrengo.voice_calls.push_statusPush SIP call statuswrite
Board cards3
trengo.board_cards.createPOST /boards/{boardId}/cardswritetrengo.board_cards.deleteCopy ofdestructivetrengo.board_cards.updatePUT /boards/{boardId}/cards/{cardId}write
Help center sections3
trengo.help_center_sections.createCreate a sectionwritetrengo.help_center_sections.deleteDelete a sectiondestructivetrengo.help_center_sections.updateUpdate a sectionwrite
Whatsapp templates3
trengo.whatsapp_templates.createCreate a WhatsApp templatewritetrengo.whatsapp_templates.listList WhatsApp templatesreadtrengo.whatsapp_templates.sendSend a WhatsApp templatewrite
Contact notes2
trengo.contact_notes.createAdd a notewritetrengo.contact_notes.deleteDelete a notedestructive
Journey runs2
trengo.journey_runs.cancelCancel a rundestructivetrengo.journey_runs.update_variablesUpdate run variableswrite
Message imports2
trengo.message_imports.import_emailImport email messagewritetrengo.message_imports.import_textImport text messagewrite
Profile contacts2
trengo.profile_contacts.attachAttach a contactwritetrengo.profile_contacts.detachDetach a contactdestructive
Profile notes2
trengo.profile_notes.createCreate a notewritetrengo.profile_notes.deleteDelete a notedestructive
SMS messages2
trengo.sms_messages.listList all messagesreadtrengo.sms_messages.sendSend a messagewrite
Ticket labels2
trengo.ticket_labels.attachAttach a labelwritetrengo.ticket_labels.detachDetach a labeldestructive
Contact custom fields1
trengo.contact_custom_fields.setCustom fieldswrite
Custom channel messages1
trengo.custom_channel_messages.createStore a custom channel messagewrite
Internal chat messages1
trengo.internal_chat_messages.send_botSending a bot messagewrite
Journeys1
trengo.journeys.invokeInvoke a journeywrite
Messages1
trengo.messages.sendSend a messagewrite
Profile custom fields1
trengo.profile_custom_fields.setCustom fieldswrite
Ticket aggregates1
trengo.ticket_aggregates.getList all aggregatesread
Ticket custom fields1
trengo.ticket_custom_fields.setSet custom datawrite
Voice channels1
trengo.voice_channels.listList all voice channelsread
Wallet1
trengo.wallet.get_balanceFetch balanceread
Questions
The Trengo MCP server, answered.
Is there a Trengo MCP server for Claude?
Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 128 Trengo actions across tickets, profiles, contact groups and contacts, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Trengo.
What do I need to connect Trengo?
Trengo personal access token. The free call account { op: "connections.requirements", service: "trengo" } lists exactly what to paste.
Can an AI agent delete or change things in Trengo?
Only if its key allows it, and only with an explicit confirmation. 26 Trengo actions are destructive, including delete a contact, delete a profile and delete a label. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.
Will an AI agent use up my Trengo API limit?
actionlake paces every call to the limits in the Trengo service file: 120 calls a minute per connection. Repeated reads are answered from cache (43 Trengo actions can be), which never reaches Trengo.
What does a Trengo action cost?
One upstream call, the only unit actionlake bills. A list that pages bills one call per page (128 Trengo actions page). Cache hits, searches, dry runs and calls Trengo refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
Which Trengo API does it cover?
The Trengo REST API v2 at app.trengo.com/api/v2. It is built from Trengo's documentation as read on 23 October 2026. 128 actions in 38 areas, each one in the signed service file (version 1.0.0).
Can I combine Trengo with my other systems?
Yes. ask joins Trengo to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. Trengo maps crm.company, which 227 other connectors also map.
Does actionlake keep my Trengo data, and where?
actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Trengo credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.
Which AI clients can use it?
Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.
Give your agent Trengo today.
Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.