Connectors · Service desk & support
Dixa MCP server for AI agents.
actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Dixa and the rest of your systems. It gives your agent 125 Dixa actions (63 reads, 47 writes and 15 that wait for a confirmation) and holds the Dixa credential itself, so the agent never does. It paces Dixa's limits and records every call.
100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.
claude mcp add --transport http actionlake https://connect.actionlake.com/mcpdo { action: "dixa.agents.list", intent: "check which Dixa account is connected"}# List agents · read · 1 upstream call- 125actionsin one signed file
- 63readlook, never change
- 47writecreate and update
- 15wait for a yesdestructive, confirmed first
Set up
Connect Dixa in three steps.
- 01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp - 02
Connect Dixa.
Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
api_tokenDixa API token: in Dixa go to Settings > Integrations > API tokens and add an API token (Dixa API version 1)
account { op: "connections.requirements", service: "dixa" } # free: exactly what to paste, and what is found for you - 03
Make the first call. Check before a write.
Ask in plain words; Claude picks the action. Before anything changes,
checkvalidates the call and prices it, for free.do { action: "dixa.agents.list" }# list agents · read · 1 upstream callcheck { action: "dixa.agents.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent
Dixa at a glance
- Sign-in
- Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
- You provide
api_token- Limits we pace to
- 10 calls a second, per connection
- API covered
- Dixa API v1 (OpenAPI 3.0.3) and Dixa Exports API v1
dev.dixa.io - Built from
- Dixa's documentation, read 23 October 2026docs.dixa.iodocs.dixa.iodocs.dixa.io
- Service file
- Version 1.0.0, signed (Ed25519)
- Cached reads
- 60 of 63 reads, for up to 5 minutes; a write clears what it affects
- Shared entities
- 6, so ask can line Dixa up with your other systems
- Data
- Processed and stored in Sydney, Australia. No US region yet
Capabilities
What an AI agent can do in Dixa.
125 actions in 27 areas. Every one carries its effect, so a key can allow the reads and hold the rest.
- 63readlook, never change
- 47writecreate and update
- 15destructivewait for a confirmation
Conversations
166 read · 9 write · 1 destructive
Create conversation · Get conversation · Search conversations · Claim conversation
Agents
135 read · 7 write · 1 destructive
List agents · Create agent · Get agent · Patch agent
Knowledge articles
132 read · 8 write · 3 destructive
Create article · Get article · Update article · Delete article
Endusers
113 read · 7 write · 1 destructive
List end users · Create end user · Get end user · Patch end user
Queues
85 read · 2 write · 1 destructive
List queues · Create queue · Get queue · List agents
Teams
84 read · 2 write · 2 destructive
List teams · Create team · Get team · Delete team
Webhooks
74 read · 2 write · 1 destructive
Create Webhook Subscription · List all Webhook Subscriptions · Webhook Subscription Event Logs · Webhook Subscription
Tags
62 read · 3 write · 1 destructive
List tags · Create tag · Get tag · Delete tag
19 more areas · 43 actions
- Business hours schedules 4
- Conversation ratings 4
- Conversation tags 4
- Analytics metrics 3
- Analytics records 3
- Conversation messages 3
- Conversation notes 3
- Knowledge collections 3
- Anonymization requests 2
- Contact endpoints 2
- Custom attributes 2
- Knowledge categories 2
- Templates 2
- AI agents 1
- Analytics filters 1
- Conversation exports 1
- Conversation flows 1
- Message exports 1
- Organization 1
Top actions
The Dixa API, shaped for agents.
The ids your agent types, what each does, and the one name it shares with other systems. 36 of Dixa's 36 action names are shared with at least one other connector, so an agent learns them once.
| Action | What it does | Effect | Same name in |
|---|---|---|---|
dixa.agents.listList agents | List agents. | read | identity.user.list474 connectors |
dixa.teams.listList teams | List teams. | read | identity.group.list262 connectors |
dixa.agents.createCreate agent | Create agent. | write | identity.user.create262 connectors |
dixa.teams.createCreate team | Create team. | write | identity.group.create205 connectors |
dixa.endusers.listList end users | List end users. | read | crm.contact.list177 connectors |
dixa.agents.deleteDelete agent | Delete agent. | destructive | identity.user.delete253 connectors |
dixa.queues.listList queues | List queues. | read | service.queue.list21 connectors |
dixa.conversation_exports.listReturns a list of conversations. | Returns a list of conversations. | read | service.conversation.list19 connectors |
dixa.tags.listList tags | List tags. | read | crm.tag.list65 connectors |
dixa.endusers.createCreate end user | Create end user. | write | crm.contact.create161 connectors |
dixa.queues.createCreate queue | Create queue. | write | service.queue.create14 connectors |
dixa.conversations.createCreate conversation | Create conversation. | write | service.conversation.create13 connectors |
Try it
Prompts to paste into Claude.
Each one names the Dixa actions it will call, so you know what it reads and what it changes before you send it.
- Readread
Find the Dixa contacts with no email address, so we can clean them up.
calls
dixa.endusers.list - Writewrite
Create agent in Dixa. Show me exactly what you will send before you save it.
calls
dixa.agents.create - Across systemsread
Which contacts are in both Dixa and HaloPSA, and how many are in only one of them?
calls
dixa.endusers.listhalopsa.users.list
Across your systems
Dixa, joined to the rest of your business.
One ask fetches from Dixa and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.
Which contacts are in both Dixa and HaloPSA, and how many are in only one of them?
dixa.endusers.list+halopsa.users.list, oncrm.contact· HaloPSAWhich contacts are in both Dixa and NetSuite, and how many are in only one of them?
dixa.endusers.list+netsuite.views.contacts, oncrm.contact· NetSuite
identity.user 517identity.group 239crm.contact 192crm.tag 47service.queue 14service.conversation 12ask { intent: "which contacts are in both Dixa and HaloPSA, and how many are in only one of them", steps: [ { action: "dixa.endusers.list", as: "people", input: {}, limit: 100, max_pages: 5 }, { action: "halopsa.users.list", as: "people2", input: {}, limit: 100, max_pages: 5 }, { join: { left: "people", right: "people2", on: "crm.contact", group_by: "people.email", select: ["people.email", "count(people2.id) as in_halopsa"] } } ]}Governance for Dixa
Destructive actions wait for a yes.
15 Dixa actions are destructive. These are all of them:
- Delete agent
dixa.agents.delete - Delete team
dixa.teams.delete - Remove members
dixa.teams.remove_agents - Delete tag
dixa.tags.delete - Delete article
dixa.knowledge_articles.delete - Anonymize end user
dixa.endusers.anonymize - Remove agents
dixa.queues.remove_members - Anonymize conversation
dixa.conversations.anonymize - Anonymize message
dixa.conversation_messages.anonymize - Remove article parent
dixa.knowledge_articles.remove_parent - Delete article translation
dixa.knowledge_articles.delete_translation - Delete Webhook Subscription
dixa.webhooks.delete - Delete template
dixa.templates.delete - Untag conversation
dixa.conversation_tags.remove - Anonymize entity
dixa.anonymization_requests.create
A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.
Delete agent?
intent: the user asked me to delete agent
account { op: "keys.create", name: "dixa-agent", allowed_actions: ["dixa.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "dixa.agents.delete", approver: "[email protected]" }, { match: "dixa.teams.delete", approver: "[email protected]" }, { match: "dixa.teams.remove_agents", approver: "[email protected]" } ]}Cost
What Dixa costs on actionlake.
Every Dixa action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Dixa refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
- 1upstream call per actionall 125 Dixa actions
- 125actions pageeach page of a long list is one call
- 60reads can be cacheda cache hit costs nothing
- 100,000calls a month, freepaid plans from US$49 a month for 250,000
Action index
Every Dixa action.
125 actions by area: the id your agent calls, what it does, and its effect.
Conversations16
dixa.conversations.anonymizeAnonymize conversationdestructivedixa.conversations.claimClaim conversationwritedixa.conversations.closeClose conversationwritedixa.conversations.createCreate conversationwritedixa.conversations.follow_upFollowup conversationwritedixa.conversations.getGet conversationreaddixa.conversations.get_activity_logList activity logreaddixa.conversations.importImport conversationwritedixa.conversations.linkLink a conversation to a parent conversationwritedixa.conversations.list_activity_logList organization activity logreaddixa.conversations.list_linkedList linked conversationsreaddixa.conversations.patch_custom_attributesPatch conversation custom attributeswritedixa.conversations.reopenReopen conversationwritedixa.conversations.searchSearch conversations with filtersreaddixa.conversations.search_textSearch conversationsreaddixa.conversations.transfer_to_queueTransfer conversationwrite
Agents13
dixa.agents.bulk_createCreate agentswritedixa.agents.bulk_patchPatch agentswritedixa.agents.bulk_replaceUpdate agentswritedixa.agents.createCreate agentwritedixa.agents.deleteDelete agentdestructivedixa.agents.getGet agentreaddixa.agents.get_presenceGet presencereaddixa.agents.listList agentsreaddixa.agents.list_presenceList presencereaddixa.agents.list_teamsList teamsreaddixa.agents.replaceUpdate agentwritedixa.agents.set_working_channelUpdates the working channel of an agentwritedixa.agents.updatePatch agentwrite
Knowledge articles13
dixa.knowledge_articles.createCreate articlewritedixa.knowledge_articles.deleteDelete articledestructivedixa.knowledge_articles.delete_translationDelete article translationdestructivedixa.knowledge_articles.getGet articlereaddixa.knowledge_articles.list_translationsGet article translationsreaddixa.knowledge_articles.publishPublish articlewritedixa.knowledge_articles.publish_translationPublish translationwritedixa.knowledge_articles.remove_parentRemove article parentdestructivedixa.knowledge_articles.set_parentMove articlewritedixa.knowledge_articles.unpublishUnpublish articlewritedixa.knowledge_articles.unpublish_translationUnpublish translationwritedixa.knowledge_articles.updateUpdate articlewritedixa.knowledge_articles.update_translationsUpdate article translationswrite
Endusers11
dixa.endusers.anonymizeAnonymize end userdestructivedixa.endusers.bulk_createCreate end userswritedixa.endusers.bulk_patchPatch end userswritedixa.endusers.bulk_replaceUpdate end userswritedixa.endusers.createCreate end userwritedixa.endusers.getGet end userreaddixa.endusers.listList end usersreaddixa.endusers.list_conversationsList end user conversationsreaddixa.endusers.patch_custom_attributesPatch end user custom attributeswritedixa.endusers.replaceUpdate end userwritedixa.endusers.updatePatch end userwrite
Queues8
dixa.queues.add_membersAssign agentswritedixa.queues.check_availabilityGet queue availabilityreaddixa.queues.createCreate queuewritedixa.queues.getGet queuereaddixa.queues.get_conversation_positionGet the position of the conversation in its current queuereaddixa.queues.listList queuesreaddixa.queues.list_membersList agentsreaddixa.queues.remove_membersRemove agentsdestructive
Teams8
dixa.teams.add_agentsAdd memberswritedixa.teams.createCreate teamwritedixa.teams.deleteDelete teamdestructivedixa.teams.getGet teamreaddixa.teams.listList teamsreaddixa.teams.list_agentsList membersreaddixa.teams.list_presenceList presencereaddixa.teams.remove_agentsRemove membersdestructive
Webhooks7
dixa.webhooks.createCreate Webhook Subscriptionwritedixa.webhooks.deleteDelete Webhook Subscriptiondestructivedixa.webhooks.getWebhook Subscriptionreaddixa.webhooks.get_delivery_statusWebhook Subscription Last Delivery Statusesreaddixa.webhooks.listList all Webhook Subscriptionsreaddixa.webhooks.list_delivery_logsWebhook Subscription Event Logsreaddixa.webhooks.updatePatch Webhook Subscriptionwrite
Tags6
dixa.tags.activateActivate tagwritedixa.tags.createCreate tagwritedixa.tags.deactivateDeactivate tagwritedixa.tags.deleteDelete tagdestructivedixa.tags.getGet tagreaddixa.tags.listList tagsread
Business hours schedules4
dixa.business_hours_schedules.get_definitionGet a business hours schedule definition.readdixa.business_hours_schedules.get_statusCheck if a business is openreaddixa.business_hours_schedules.listList business hours schedulesreaddixa.business_hours_schedules.list_upcomingGet the upcoming business hours schedule.read
Conversation ratings4
dixa.conversation_ratings.getList ratingreaddixa.conversation_ratings.listList ratings for a conversationreaddixa.conversation_ratings.offerCreate conversation rating offerwritedixa.conversation_ratings.submitCreate conversation rating resultwrite
Conversation tags4
dixa.conversation_tags.addTag conversationwritedixa.conversation_tags.bulk_addBulk tag conversationwritedixa.conversation_tags.listList tagsreaddixa.conversation_tags.removeUntag conversationdestructive
Analytics metrics3
dixa.analytics_metrics.getMetric Descriptionreaddixa.analytics_metrics.listMetrics Cataloguereaddixa.analytics_metrics.queryGet Metric Dataread
Analytics records3
dixa.analytics_records.getMetric Record Descriptionreaddixa.analytics_records.listMetric Records Cataloguereaddixa.analytics_records.queryGet Metric Records Dataread
Conversation messages3
dixa.conversation_messages.anonymizeAnonymize messagedestructivedixa.conversation_messages.createAdd messagewritedixa.conversation_messages.listList messagesread
Conversation notes3
dixa.conversation_notes.bulk_createAdd internal noteswritedixa.conversation_notes.createAdd internal notewritedixa.conversation_notes.listList internal notesread
Knowledge collections3
dixa.knowledge_collections.getGet collectionreaddixa.knowledge_collections.get_catalogGet collection catalogreaddixa.knowledge_collections.listList collectionsread
Anonymization requests2
dixa.anonymization_requests.createAnonymize entitydestructivedixa.anonymization_requests.getGet anonymization statusread
Contact endpoints2
dixa.contact_endpoints.getGet contact endpointreaddixa.contact_endpoints.listList contact endpointsread
Custom attributes2
dixa.custom_attributes.getGet custom attribute definition by idreaddixa.custom_attributes.listList custom attributes definitionsread
Knowledge categories2
dixa.knowledge_categories.getGet categoryreaddixa.knowledge_categories.list_translationsGet category translationsread
Templates2
dixa.templates.deleteDelete templatedestructivedixa.templates.listList templatesread
AI agents1
dixa.ai_agents.listList AI agentsread
Analytics filters1
dixa.analytics_filters.list_valuesFilter valuesread
Conversation exports1
dixa.conversation_exports.listReturns a list of conversations.read
Conversation flows1
dixa.conversation_flows.listList flowsread
Message exports1
dixa.message_exports.listReturns a list of messages.read
Organization1
dixa.organization.getGet organization detailsread
Questions
The Dixa MCP server, answered.
Is there a Dixa MCP server for Claude?
Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 125 Dixa actions across conversations, agents, knowledge articles and endusers, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Dixa.
What do I need to connect Dixa?
Dixa API token: in Dixa go to Settings > Integrations > API tokens and add an API token (Dixa API version 1). The free call account { op: "connections.requirements", service: "dixa" } lists exactly what to paste.
Can an AI agent delete or change things in Dixa?
Only if its key allows it, and only with an explicit confirmation. 15 Dixa actions are destructive, including delete agent, delete team and remove members. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.
Will an AI agent use up my Dixa API limit?
actionlake paces every call to the limits in the Dixa service file: 10 calls a second per connection. Repeated reads are answered from cache (60 Dixa actions can be), which never reaches Dixa.
What does a Dixa action cost?
One upstream call, the only unit actionlake bills. A list that pages bills one call per page (125 Dixa actions page). Cache hits, searches, dry runs and calls Dixa refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
Which Dixa API does it cover?
The Dixa API v1 (OpenAPI 3.0.3) and Dixa Exports API v1 at dev.dixa.io. It is built from Dixa's documentation as read on 23 October 2026. 125 actions in 27 areas, each one in the signed service file (version 1.0.0).
Can I combine Dixa with my other systems?
Yes. ask joins Dixa to HaloPSA or NetSuite on the same customer and returns the answer rather than every row. Dixa maps crm.contact, which 192 other connectors also map.
Does actionlake keep my Dixa data, and where?
actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Dixa credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.
Which AI clients can use it?
Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.
Give your agent Dixa today.
Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.