Connectors · Service desk & support

Gorgias MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Gorgias and the rest of your systems. It gives your agent 111 Gorgias actions (48 reads, 43 writes and 20 that wait for a confirmation) and holds the Gorgias credential itself, so the agent never does. It paces Gorgias's limits and records every call.

Connect Gorgias free See pricing

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

claude mcp add --transport http actionlake https://connect.actionlake.com/mcp

111actionsin one signed file
48readlook, never change
43writecreate and update
20wait for a yesdestructive, confirmed first

Set up

Connect Gorgias in three steps.

01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp
02
Connect Gorgias.
Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
- emailEmail address of the Gorgias user the API key belongs to
- api_keyGorgias REST API key (Settings > You > REST API)
- hostWhere your Gorgias lives: your host
```
account { op: "connections.requirements", service: "gorgias" }
# free: exactly what to paste, and what is found for you
```

Make the first call. Check before a write.

Ask in plain words; Claude picks the action. Before anything changes, check validates the call and prices it, for free.

do    { action: "gorgias.tickets.list" }# list tickets · read · 1 upstream callcheck { action: "gorgias.tickets.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent

Gorgias at a glance

Sign-in: Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
You provide: emailapi_key
Setup fields: host
Limits we pace to: 40 calls per 20 seconds, per connection
API covered: Gorgias REST API 1.0.0 (OpenAPI 3.1.0 fragments from developers.gorgias.com, fetched 2026-10-22), at your Gorgias instance's API base URL, which you enter when connecting
Built from: Gorgias's documentation, read 22 October 2026developers.gorgias.com developers.gorgias.com
Service file: Version 1.0.0, signed (Ed25519)
Cached reads: 45 of 48 reads, for up to 5 minutes; a write clears what it affects
Shared entities: 5, so ask can line Gorgias up with your other systems
Data: Processed and stored in Sydney, Australia. No US region yet

Capabilities

What an AI agent can do in Gorgias.

111 actions in 28 areas. Every one carries its effect, so a key can allow the reads and hold the rest.

48readlook, never change
43writecreate and update
20destructivewait for a confirmation

Customers
8
2 read · 3 write · 3 destructive
List customers · Create a customer · Retrieve a customer · Update a customer
Macros
7
2 read · 4 write · 1 destructive
List macros · Create a macro · Update a macro · Retrieve a macro
Tags
7
2 read · 2 write · 3 destructive
List tags · Create a tag · Update a tag · Retrieve a tag
Rules
6
2 read · 3 write · 1 destructive
Create a rule · List rules · Retrieve a rule · Update a rule
Custom fields
5
2 read · 3 write · 0 destructive
Create a custom field · List custom fields · Retrieve a custom field · Update a custom field
Integrations
5
2 read · 2 write · 1 destructive
Create an integration · List integrations · Retrieve an integration · Update an integration
Jobs
5
2 read · 2 write · 1 destructive
Create a job · List jobs · Retrieve a job · Update a job
Teams
5
2 read · 2 write · 1 destructive
List teams · Create a team · Retrieve a team · Update a team

20 more areas · 63 actions

Ticket messages 5
Tickets 5
Users 5
Views 5
Widgets 5
Customer field values 4
Satisfaction surveys 4
Ticket field values 4
Ticket tags 4
Account settings 3
Metric cards 3
Voice call recordings 3
Events 2
Statistics 2
View items 2
Voice call events 2
Voice calls 2
Account 1
Messages 1
Search 1

Top actions

The Gorgias API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 41 of Gorgias's 41 action names are shared with at least one other connector, so an agent learns them once.

Action	What it does	Effect	Same name in
`gorgias.tickets.list`List tickets	List tickets.	read	`service.ticket.list`56 connectors
`gorgias.customers.list`List customers	List customers.	read	`crm.contact.list`177 connectors
`gorgias.users.list`List users	List users.	read	`identity.user.list`474 connectors
`gorgias.teams.list`List teams	List teams.	read	`identity.group.list`262 connectors
`gorgias.tags.list`List tags	List tags.	read	`crm.tag.list`65 connectors
`gorgias.tickets.create`Create a ticket	Create a ticket.	write	`service.ticket.create`54 connectors
`gorgias.customers.create`Create a customer	Create a customer.	write	`crm.contact.create`161 connectors
`gorgias.users.create`Create a user	Create a user.	write	`identity.user.create`262 connectors
`gorgias.teams.create`Create a team	Create a team.	write	`identity.group.create`205 connectors
`gorgias.tags.create`Create a tag	Create a tag.	write	`crm.tag.create`49 connectors
`gorgias.tickets.delete`Delete a ticket	Delete a ticket.	destructive	`service.ticket.delete`42 connectors
`gorgias.macros.create`Create a macro	Create a macro.	write	`service.canned_response.create`12 connectors

Try it

Prompts to paste into Claude.

Each one names the Gorgias actions it will call, so you know what it reads and what it changes before you send it.

Readread
Which Gorgias tickets have been open the longest? Show me the ten oldest with their status.
callsgorgias.tickets.list
Writewrite
Create a ticket in Gorgias. Show me exactly what you will send before you save it.
callsgorgias.tickets.create
Across systemsread
Which contacts are in both Gorgias and HaloPSA, and how many are in only one of them?
callsgorgias.customers.listhalopsa.users.list

Across your systems

Gorgias, joined to the rest of your business.

One ask fetches from Gorgias and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

Which contacts are in both Gorgias and HaloPSA, and how many are in only one of them?
gorgias.customers.list + halopsa.users.list, on crm.contact · HaloPSA
Which contacts are in both Gorgias and NetSuite, and how many are in only one of them?
gorgias.customers.list + netsuite.views.contacts, on crm.contact · NetSuite

Also mapped by other connectorsidentity.user 517identity.group 239crm.contact 192service.ticket 62crm.tag 47

ask

ask {  intent: "which contacts are in both Gorgias and HaloPSA, and how many are in only one of them",  steps: [    { action: "gorgias.customers.list", as: "people", input: {}, limit: 100, max_pages: 5 },    { action: "halopsa.users.list", as: "people2", input: {}, limit: 100, max_pages: 5 },    { join: {        left: "people",        right: "people2",        on: "crm.contact",        group_by: "people.email",        select: ["people.email", "count(people2.id) as in_halopsa"]    } }  ]}

Example. Run it through check first: it validates the steps and prices them, and it is free.

Governance for Gorgias

Destructive actions wait for a yes.

20 Gorgias actions are destructive. These are all of them:

Delete a ticketgorgias.tickets.delete
Delete a customergorgias.customers.delete
Delete a usergorgias.users.delete
Delete a teamgorgias.teams.delete
Delete a taggorgias.tags.delete
Merge two customersgorgias.customers.merge
Delete a macrogorgias.macros.delete
Merge tagsgorgias.tags.merge
Remove ticket tagsgorgias.ticket_tags.remove
Delete a rulegorgias.rules.delete
Delete a viewgorgias.views.delete
Delete a widgetgorgias.widgets.delete
Delete tagsgorgias.tags.delete_many
Delete an integrationgorgias.integrations.delete
Delete customersgorgias.customers.delete_many
Delete a messagegorgias.ticket_messages.delete
Delete ticket field valuegorgias.ticket_field_values.delete
Delete customer field valuegorgias.customer_field_values.delete
Delete a voice call recordinggorgias.voice_call_recordings.delete
Cancel a jobgorgias.jobs.cancel

A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

dogorgias.tickets.deleteconfirm_policy: human

Delete a ticket?

intent: the user asked me to delete a ticket

run suspended · waiting for a named person · key gorgias-agent cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

account {  op: "keys.create", name: "gorgias-agent",  allowed_actions: ["gorgias.*"], cap_calls: 2000,  confirm_policy: "human_for_writes",  approval_rules: [    { match: "gorgias.tickets.delete", approver: "[email protected]" },    { match: "gorgias.customers.delete", approver: "[email protected]" },    { match: "gorgias.users.delete", approver: "[email protected]" }  ]}

Illustrative. Scoped to Gorgias only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

What Gorgias costs on actionlake.

Every Gorgias action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Gorgias refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

1upstream call per actionall 111 Gorgias actions
111actions pageeach page of a long list is one call
45reads can be cacheda cache hit costs nothing
100,000calls a month, freepaid plans from US$49 a month for 250,000

See pricing

Action index

Every Gorgias action.

111 actions by area: the id your agent calls, what it does, and its effect.

Customers8

gorgias.customers.createCreate a customerwrite
gorgias.customers.deleteDelete a customerdestructive
gorgias.customers.delete_manyDelete customersdestructive
gorgias.customers.getRetrieve a customerread
gorgias.customers.listList customersread
gorgias.customers.mergeMerge two customersdestructive
gorgias.customers.set_dataSet customer datawrite
gorgias.customers.updateUpdate a customerwrite

Macros7

gorgias.macros.archive_manyArchive macroswrite
gorgias.macros.createCreate a macrowrite
gorgias.macros.deleteDelete a macrodestructive
gorgias.macros.getRetrieve a macroread
gorgias.macros.listList macrosread
gorgias.macros.unarchive_manyUnarchive macroswrite
gorgias.macros.updateUpdate a macrowrite

Tags7

gorgias.tags.createCreate a tagwrite
gorgias.tags.deleteDelete a tagdestructive
gorgias.tags.delete_manyDelete tagsdestructive
gorgias.tags.getRetrieve a tagread
gorgias.tags.listList tagsread
gorgias.tags.mergeMerge tagsdestructive
gorgias.tags.updateUpdate a tagwrite

Rules6

gorgias.rules.createCreate a rulewrite
gorgias.rules.deleteDelete a ruledestructive
gorgias.rules.getRetrieve a ruleread
gorgias.rules.listList rulesread
gorgias.rules.updateUpdate a rulewrite
gorgias.rules.update_prioritiesUpdate rules' prioritieswrite

Custom fields5

gorgias.custom_fields.createCreate a custom fieldwrite
gorgias.custom_fields.getRetrieve a custom fieldread
gorgias.custom_fields.listList custom fieldsread
gorgias.custom_fields.updateUpdate a custom fieldwrite
gorgias.custom_fields.update_manyBulk update a list of custom fieldswrite

Integrations5

gorgias.integrations.createCreate an integrationwrite
gorgias.integrations.deleteDelete an integrationdestructive
gorgias.integrations.getRetrieve an integrationread
gorgias.integrations.listList integrationsread
gorgias.integrations.updateUpdate an integrationwrite

Jobs5

gorgias.jobs.cancelCancel a jobdestructive
gorgias.jobs.createCreate a jobwrite
gorgias.jobs.getRetrieve a jobread
gorgias.jobs.listList jobsread
gorgias.jobs.updateUpdate a jobwrite

Teams5

gorgias.teams.createCreate a teamwrite
gorgias.teams.deleteDelete a teamdestructive
gorgias.teams.getRetrieve a teamread
gorgias.teams.listList teamsread
gorgias.teams.updateUpdate a teamwrite

Ticket messages5

gorgias.ticket_messages.createCreate a messagewrite
gorgias.ticket_messages.deleteDelete a messagedestructive
gorgias.ticket_messages.getRetrieve a messageread
gorgias.ticket_messages.listList messages of a ticketread
gorgias.ticket_messages.updateUpdate a messagewrite

Tickets5

gorgias.tickets.createCreate a ticketwrite
gorgias.tickets.deleteDelete a ticketdestructive
gorgias.tickets.getRetrieve a ticketread
gorgias.tickets.listList ticketsread
gorgias.tickets.updateUpdate a ticketwrite

Users5

gorgias.users.createCreate a userwrite
gorgias.users.deleteDelete a userdestructive
gorgias.users.getRetrieve a userread
gorgias.users.listList usersread
gorgias.users.updateUpdate a userwrite

gorgias.views.createCreate a viewwrite
gorgias.views.deleteDelete a viewdestructive
gorgias.views.getRetrieve a viewread
gorgias.views.listList viewsread
gorgias.views.updateUpdate a viewwrite

Widgets5

gorgias.widgets.createCreate a widgetwrite
gorgias.widgets.deleteDelete a widgetdestructive
gorgias.widgets.getRetrieve a widgetread
gorgias.widgets.listList widgetsread
gorgias.widgets.updateUpdate a widgetwrite

Customer field values4

gorgias.customer_field_values.deleteDelete customer field valuedestructive
gorgias.customer_field_values.listList customer field valuesread
gorgias.customer_field_values.set_allUpdate customer fields valueswrite
gorgias.customer_field_values.updateUpdate customer field valuewrite

Satisfaction surveys4

gorgias.satisfaction_surveys.createCreate a surveywrite
gorgias.satisfaction_surveys.getRetrieve a surveyread
gorgias.satisfaction_surveys.listList surveysread
gorgias.satisfaction_surveys.updateUpdate a surveywrite

Ticket field values4

gorgias.ticket_field_values.deleteDelete ticket field valuedestructive
gorgias.ticket_field_values.listList ticket field valuesread
gorgias.ticket_field_values.set_allUpdate ticket fields valueswrite
gorgias.ticket_field_values.updateUpdate ticket field valuewrite

Ticket tags4

gorgias.ticket_tags.addAdd ticket tagswrite
gorgias.ticket_tags.listList ticket tagsread
gorgias.ticket_tags.removeRemove ticket tagsdestructive
gorgias.ticket_tags.setSet ticket tagswrite

Account settings3

gorgias.account_settings.createCreate a settingwrite
gorgias.account_settings.listList settingsread
gorgias.account_settings.updateUpdate a settingwrite

Metric cards3

gorgias.metric_cards.create_feedbackSubmit feedback on a metric card definitionwrite
gorgias.metric_cards.getRetrieve a metric card by slugread
gorgias.metric_cards.listSearch metric cardsread

Voice call recordings3

gorgias.voice_call_recordings.deleteDelete a voice call recordingdestructive
gorgias.voice_call_recordings.getRetrieve a voice call recordingread
gorgias.voice_call_recordings.listList voice call recordingsread

Events2

gorgias.events.getRetrieve an eventread
gorgias.events.listList eventsread

Statistics2

gorgias.statistics.queryRetrieve a statisticread
gorgias.statistics.query_legacyRetrieve a statisticread

View items2

gorgias.view_items.listList view's itemsread
gorgias.view_items.searchSearch for view's itemswrite

Voice call events2

gorgias.voice_call_events.getRetrieve a voice call eventread
gorgias.voice_call_events.listList voice call eventsread

Voice calls2

gorgias.voice_calls.getRetrieve a voice callread
gorgias.voice_calls.listList voice callsread

Account1

gorgias.account.getRetrieve your accountread

Messages1

gorgias.messages.listList messagesread

Search1

gorgias.search.querySearch for resourcesread

Questions

The Gorgias MCP server, answered.

Is there a Gorgias MCP server for Claude?

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 111 Gorgias actions across customers, macros, tags and rules, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Gorgias.

What do I need to connect Gorgias?

Email address of the Gorgias user the API key belongs to and Gorgias REST API key (Settings > You > REST API). Plus your host. The free call account { op: "connections.requirements", service: "gorgias" } lists exactly what to paste.

Can an AI agent delete or change things in Gorgias?

Only if its key allows it, and only with an explicit confirmation. 20 Gorgias actions are destructive, including delete a ticket, delete a customer and delete a user. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

Will an AI agent use up my Gorgias API limit?

actionlake paces every call to the limits in the Gorgias service file: 40 calls per 20 seconds per connection. Repeated reads are answered from cache (45 Gorgias actions can be), which never reaches Gorgias.

What does a Gorgias action cost?

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (111 Gorgias actions page). Cache hits, searches, dry runs and calls Gorgias refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

Which Gorgias API does it cover?

The Gorgias REST API 1.0.0 (OpenAPI 3.1.0 fragments from developers.gorgias.com, fetched 2026-10-22) at your Gorgias instance's API base URL, which you enter when connecting. It is built from Gorgias's documentation as read on 22 October 2026. 111 actions in 28 areas, each one in the signed service file (version 1.0.0).

Can I combine Gorgias with my other systems?

Yes. ask joins Gorgias to HaloPSA or NetSuite on the same customer and returns the answer rather than every row. Gorgias maps crm.contact, which 192 other connectors also map.

Does actionlake keep my Gorgias data, and where?

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Gorgias credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

Which AI clients can use it?

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

Give your agent Gorgias today.

Connect Gorgias free See pricing

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

Gorgias MCP server for AI agents.

Connect Gorgias in three steps.

Add actionlake to Claude.

Connect Gorgias.

Make the first call. Check before a write.

What an AI agent can do in Gorgias.

Customers

Macros

Tags

Rules

Custom fields

Integrations

Jobs

Teams