Connectors · Service desk & support

SysAid MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to SysAid and the rest of your systems. It gives your agent 89 SysAid actions (39 reads, 35 writes and 15 that wait for a confirmation) and holds the SysAid credential itself, so the agent never does. It paces SysAid's limits and records every call.

Connect SysAid free See pricing

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

claude mcp add --transport http actionlake https://connect.actionlake.com/mcp

89actionsin one signed file
39readlook, never change
35writecreate and update
15wait for a yesdestructive, confirmed first

Set up

Connect SysAid in three steps.

01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp
02
Connect SysAid.
Session login. actionlake opens the session and renews it when it expires. actionlake stores what you paste write-only, sealed under your tenant's key.
- account_idSysAid account ID (the [account] in https://[account].sysaidit.com; shown under your SysAid account details)
- client_idApp Key Client ID (SysAid > your profile > App Keys, or the Create App Key API)
- client_secretApp Key Client Secret, shown once when the App Key is created
- hostWhere your SysAid lives: your host
```
account { op: "connections.requirements", service: "sysaid" }
# free: exactly what to paste, and what is found for you
```

Make the first call. Check before a write.

Ask in plain words; Claude picks the action. Before anything changes, check validates the call and prices it, for free.

do    { action: "sysaid.end_users.list" }# get list of end users · read · 1 upstream callcheck { action: "sysaid.end_users.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent

SysAid at a glance

Sign-in: Session login. actionlake opens the session and renews it when it expires.
You provide: account_idclient_idclient_secret
Setup fields: host
Limits we pace to: 1,000 calls per 5 minutes, per connection
API covered: SysAid Public API v1 (OpenAPI 3.1.0, https://{account}.sysaidit.com/connect/v1), at your SysAid instance's API base URL, which you enter when connecting (path /connect/v1)
Built from: SysAid's documentation, read 23 October 2026developers.sysaid.com developers.sysaid.com
Service file: Version 1.0.0, signed (Ed25519)
Cached reads: 39 of 39 reads, for up to 5 minutes; a write clears what it affects
Shared entities: 8, so ask can line SysAid up with your other systems
Data: Processed and stored in Sydney, Australia. No US region yet

Capabilities

What an AI agent can do in SysAid.

89 actions in 24 areas. Every one carries its effect, so a key can allow the reads and hold the rest.

39readlook, never change
35writecreate and update
15destructivewait for a confirmation

Agents
8
2 read · 4 write · 2 destructive
Get List of Agents · Create a New Agent · Get Agent by ID · Update Agent Details
End users
8
2 read · 4 write · 2 destructive
Get List of End Users · Create a New End User · Get End user by ID · Update End User Details
Service records
8
3 read · 4 write · 1 destructive
Search Service Records by Specific Parameters · Create a Service Record · Get a Service Record by ID · Update Service Record Details
License applications
6
3 read · 2 write · 1 destructive
Create Application · Get a List of Applications · Get a List of Application Users · Get an Application by ID
License contracts
6
2 read · 3 write · 1 destructive
Get a List of Contracts · Create a Contract · Get a Contract by ID · Update a Contract
Assets
5
2 read · 2 write · 1 destructive
Get list of assets · Create a New Asset · Get an Asset by ID · Update an Asset
Cis
5
2 read · 2 write · 1 destructive
Create a New CI · Get List of CIs · Get a CI by ID · Update the CI by ID
Companies
5
2 read · 2 write · 1 destructive
Get List of Companies · Create a New Company · Get Company by ID · Update a Company

16 more areas · 38 actions

Webhooks 5
CI relation types 4
Groups 4
CI relations 3
Service record notes 3
Service record related items 3
App keys 2
Attachments 2
CI types 2
Service record action items 2
Service record activities 2
Templates 2
Categories 1
Custom fields 1
Indexes 1
License users 1

Top actions

The SysAid API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 38 of SysAid's 38 action names are shared with at least one other connector, so an agent learns them once.

Action	What it does	Effect	Same name in
`sysaid.end_users.list`Get List of End Users	Retrieve a paginated list of end users in your SysAid account.	read	`crm.contact.list`177 connectors
`sysaid.assets.list`Get list of assets	Retrieves a list of assets.	read	`asset.asset.list`42 connectors
`sysaid.companies.list`Get List of Companies	Retrieve a list of companies configured in your SysAid account.	read	`crm.company.list`162 connectors
`sysaid.agents.list`Get List of Agents	Retrieve a paginated list of agents in your account.	read	`identity.user.list`474 connectors
`sysaid.groups.list`Get list of groups	Retrieves a paginated list of groups.	read	`identity.group.list`262 connectors
`sysaid.end_users.create`Create a New End User	Creates a new end user in your SysAid account.	write	`crm.contact.create`161 connectors
`sysaid.license_contracts.list`Get a List of Contracts	Retrieve a paginated list of contracts in your SysAid account.	read	`asset.license_record.list`6 connectors
`sysaid.companies.create`Create a New Company	Create a new company in your SysAid account.	write	`crm.company.create`142 connectors
`sysaid.assets.create`Create a New Asset	Create a new asset in your SysAid account.	write	`asset.asset.create`27 connectors
`sysaid.agents.create`Create a New Agent	Create a new IT Agent user in your SysAid account.	write	`identity.user.create`262 connectors
`sysaid.groups.create`Create a New Group	Creates a new user group in your SysAid account.	write	`identity.group.create`205 connectors
`sysaid.end_users.delete`Delete End User	Permanently delete an end user from your SysAid account using their unique ID.	destructive	`crm.contact.delete`147 connectors

Try it

Prompts to paste into Claude.

Each one names the SysAid actions it will call, so you know what it reads and what it changes before you send it.

Readread
Which SysAid tickets have been open the longest? Show me the ten oldest with their status.
callssysaid.service_records.search
Writewrite
Create a New End User in SysAid. Show me exactly what you will send before you save it.
callssysaid.end_users.create
Across systemsread
Which SysAid companies have invoices in ConnectWise PSA, and how many each?
callssysaid.companies.listconnectwise_manage.invoices.list

Across your systems

SysAid, joined to the rest of your business.

One ask fetches from SysAid and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

Which SysAid companies have invoices in ConnectWise PSA, and how many each?
sysaid.companies.list + connectwise_manage.invoices.list, on crm.company · ConnectWise PSA
Which SysAid companies have invoices in NetSuite, and how many each?
sysaid.companies.list + netsuite.views.invoices, on crm.company · NetSuite

Also mapped by other connectorsidentity.user 517identity.group 239crm.company 227crm.contact 192service.ticket 62asset.asset 40service.ticket_note 5asset.license_record 2

ask

ask {  intent: "which SysAid companies have invoices in ConnectWise PSA, and how many each",  steps: [    { action: "sysaid.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 },    { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 },    { join: {        left: "co",        right: "inv",        on: "crm.company",        group_by: "co.name",        select: ["co.name", "count(inv.id) as invoices"]    } }  ]}

Example. Run it through check first: it validates the steps and prices them, and it is free.

Governance for SysAid

Destructive actions wait for a yes.

15 SysAid actions are destructive. These are all of them:

Delete End Usersysaid.end_users.delete
Delete Company by IDsysaid.companies.delete
Delete an Assetsysaid.assets.delete
Delete Agentsysaid.agents.delete
Delete a Contractsysaid.license_contracts.delete
Delete a Service Recordsysaid.service_records.delete
Delete a CI by IDsysaid.cis.delete
Delete an application keysysaid.app_keys.delete
Delete webhook subscriber by IDsysaid.webhooks.delete
Delete a CI Relation For a Given CI IDsysaid.ci_relations.delete
Delete a CI Relation Type by IDsysaid.ci_relation_types.delete
Remove Agent from Groupssysaid.agents.remove_from_groups
Delete an Applicationsysaid.license_applications.delete
Remove End User from Groupssysaid.end_users.remove_from_groups
Unlink Knowledge Base Article from Service Recordsysaid.service_record_related_items.remove_kb_article

A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

dosysaid.end_users.deleteconfirm_policy: human

Delete End User?

intent: the user asked me to delete End User

run suspended · waiting for a named person · key sysaid-agent cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

account {  op: "keys.create", name: "sysaid-agent",  allowed_actions: ["sysaid.*"], cap_calls: 2000,  confirm_policy: "human_for_writes",  approval_rules: [    { match: "sysaid.end_users.delete", approver: "[email protected]" },    { match: "sysaid.companies.delete", approver: "[email protected]" },    { match: "sysaid.assets.delete", approver: "[email protected]" }  ]}

Illustrative. Scoped to SysAid only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

What SysAid costs on actionlake.

Every SysAid action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call SysAid refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

1upstream call per actionall 89 SysAid actions
89actions pageeach page of a long list is one call
39reads can be cacheda cache hit costs nothing
100,000calls a month, freepaid plans from US$49 a month for 250,000

See pricing

Action index

Every SysAid action.

89 actions by area: the id your agent calls, what it does, and its effect.

Agents8

sysaid.agents.add_to_groupsAdd Agent to Groupswrite
sysaid.agents.convert_to_end_userConvert Agent to End userwrite
sysaid.agents.createCreate a New Agentwrite
sysaid.agents.deleteDelete Agentdestructive
sysaid.agents.getGet Agent by IDread
sysaid.agents.listGet List of Agentsread
sysaid.agents.remove_from_groupsRemove Agent from Groupsdestructive
sysaid.agents.updateUpdate Agent Detailswrite

End users8

sysaid.end_users.add_to_groupsAdd End User to Groupswrite
sysaid.end_users.convert_to_agentConvert End user to Agentwrite
sysaid.end_users.createCreate a New End Userwrite
sysaid.end_users.deleteDelete End Userdestructive
sysaid.end_users.getGet End user by IDread
sysaid.end_users.listGet List of End Usersread
sysaid.end_users.remove_from_groupsRemove End User from Groupsdestructive
sysaid.end_users.updateUpdate End User Detailswrite

Service records8

sysaid.service_records.createCreate a Service Recordwrite
sysaid.service_records.deleteDelete a Service Recorddestructive
sysaid.service_records.getGet a Service Record by IDread
sysaid.service_records.get_templateGet a Template By The Service Record IDread
sysaid.service_records.resolveResolve a Service Recordwrite
sysaid.service_records.searchSearch Service Records by Specific Parametersread
sysaid.service_records.send_messageSend a Message from a Service Recordwrite
sysaid.service_records.updateUpdate Service Record Detailswrite

License applications6

sysaid.license_applications.createCreate Applicationwrite
sysaid.license_applications.deleteDelete an Applicationdestructive
sysaid.license_applications.getGet an Application by IDread
sysaid.license_applications.listGet a List of Applicationsread
sysaid.license_applications.list_usersGet a List of Application Usersread
sysaid.license_applications.updateUpdate Application Detailswrite

License contracts6

sysaid.license_contracts.createCreate a Contractwrite
sysaid.license_contracts.create_bulkCreate Multiple Contractswrite
sysaid.license_contracts.deleteDelete a Contractdestructive
sysaid.license_contracts.getGet a Contract by IDread
sysaid.license_contracts.listGet a List of Contractsread
sysaid.license_contracts.updateUpdate a Contractwrite

Assets5

sysaid.assets.createCreate a New Assetwrite
sysaid.assets.deleteDelete an Assetdestructive
sysaid.assets.getGet an Asset by IDread
sysaid.assets.listGet list of assetsread
sysaid.assets.updateUpdate an Assetwrite

Cis5

sysaid.cis.createCreate a New CIwrite
sysaid.cis.deleteDelete a CI by IDdestructive
sysaid.cis.getGet a CI by IDread
sysaid.cis.listGet List of CIsread
sysaid.cis.updateUpdate the CI by IDwrite

Companies5

sysaid.companies.createCreate a New Companywrite
sysaid.companies.deleteDelete Company by IDdestructive
sysaid.companies.getGet Company by IDread
sysaid.companies.listGet List of Companiesread
sysaid.companies.updateUpdate a Companywrite

Webhooks5

sysaid.webhooks.createCreate a new webhook subscriptionwrite
sysaid.webhooks.deleteDelete webhook subscriber by IDdestructive
sysaid.webhooks.getGet webhook subscriber by IDread
sysaid.webhooks.listGet webhooks by account IDread
sysaid.webhooks.simulateSimulate webhook eventwrite

CI relation types4

sysaid.ci_relation_types.createCreate a CI Relation Typewrite
sysaid.ci_relation_types.deleteDelete a CI Relation Type by IDdestructive
sysaid.ci_relation_types.listGet CI Relation Typesread
sysaid.ci_relation_types.updateUpdate a CI Relation Type by IDwrite

Groups4

sysaid.groups.createCreate a New Groupwrite
sysaid.groups.getGet Group by IDread
sysaid.groups.listGet list of groupsread
sysaid.groups.list_membersGet Group Membersread

CI relations3

sysaid.ci_relations.createCreate a CI Relation For a Given CI IDwrite
sysaid.ci_relations.deleteDelete a CI Relation For a Given CI IDdestructive
sysaid.ci_relations.listGet CI Relations for a Specific CI by IDread

Service record notes3

sysaid.service_record_notes.createAdd a Note to a Service Recordwrite
sysaid.service_record_notes.listGet a List of Service Record Notesread
sysaid.service_record_notes.searchSearch Service Record Notesread

Service record related items3

sysaid.service_record_related_items.add_kb_articlesLinking Knowledge Base Articles to Service Recordswrite
sysaid.service_record_related_items.listGet a List of Related Items for a Specific Service Recordread
sysaid.service_record_related_items.remove_kb_articleUnlink Knowledge Base Article from Service Recorddestructive

App keys2

sysaid.app_keys.deleteDelete an application keydestructive
sysaid.app_keys.listGet applications by account ID (SysAdmin only)read

Attachments2

sysaid.attachments.createCreate new attachmentwrite
sysaid.attachments.create_upload_urlGenerates a presigned url for an attachment uploadwrite

CI types2

sysaid.ci_types.listGet a List of CI Typesread
sysaid.ci_types.list_subtypesGet a List of CI Subtypes for the Specific CI Typeread

Service record action items2

sysaid.service_record_action_items.listReturns Service Record's Action Itemsread
sysaid.service_record_action_items.updateUpdates An Action Item Statuswrite

Service record activities2

sysaid.service_record_activities.createAdd Activity to a Service Recordwrite
sysaid.service_record_activities.searchGet a List of Service Record Activitiesread

Templates2

sysaid.templates.getGet an Aervice Record Template By IDread
sysaid.templates.listSearch Service Record Templatesread

Categories1

sysaid.categories.listGet Category Hierarchyread

Custom fields1

sysaid.custom_fields.listGet a List of Custom Fieldsread

Indexes1

sysaid.indexes.listGet indexesread

License users1

sysaid.license_users.listGet a List of Application Users Across All Applicationsread

Questions

The SysAid MCP server, answered.

Is there a SysAid MCP server for Claude?

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 89 SysAid actions across agents, end users, service records and license applications, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by SysAid.

What do I need to connect SysAid?

SysAid account ID (the [account] in https://[account].sysaidit.com; shown under your SysAid account details), App Key Client ID (SysAid > your profile > App Keys, or the Create App Key API) and App Key Client Secret, shown once when the App Key is created. Plus your host. The free call account { op: "connections.requirements", service: "sysaid" } lists exactly what to paste.

Can an AI agent delete or change things in SysAid?

Only if its key allows it, and only with an explicit confirmation. 15 SysAid actions are destructive, including delete End User, delete Company by ID and delete an Asset. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

Will an AI agent use up my SysAid API limit?

actionlake paces every call to the limits in the SysAid service file: 1,000 calls per 5 minutes per connection. Repeated reads are answered from cache (39 SysAid actions can be), which never reaches SysAid.

What does a SysAid action cost?

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (89 SysAid actions page). Cache hits, searches, dry runs and calls SysAid refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

Which SysAid API does it cover?

The SysAid Public API v1 (OpenAPI 3.1.0, https://{account}.sysaidit.com/connect/v1) at your SysAid instance's API base URL, which you enter when connecting (path /connect/v1). It is built from SysAid's documentation as read on 23 October 2026. 89 actions in 24 areas, each one in the signed service file (version 1.0.0).

Can I combine SysAid with my other systems?

Yes. ask joins SysAid to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. SysAid maps crm.company, which 227 other connectors also map.

Does actionlake keep my SysAid data, and where?

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your SysAid credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

Which AI clients can use it?

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

Give your agent SysAid today.

Connect SysAid free See pricing

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

SysAid MCP server for AI agents.

Connect SysAid in three steps.

Add actionlake to Claude.

Connect SysAid.

Make the first call. Check before a write.

What an AI agent can do in SysAid.

Agents

End users

Service records

License applications

License contracts

Assets

Cis

Companies