TOPdesk MCP server for AI agents.

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 559 TOPdesk actions across incidents, operators, assets and operational activities, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by TOPdesk.

TOPdesk login name of the operator (or person, for the requester/SSP endpoints) the API acts as and An application password for that login (TOPdesk: user menu > My settings > Application passwords). Plus your host. The free call account { op: "connections.requirements", service: "topdesk" } lists exactly what to paste.

Only if its key allows it, and only with an explicit confirmation. 45 TOPdesk actions are destructive, including cancel extensive change, deletes several assets and delete links between the specified entity and one or more assets. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

actionlake paces every call to the limits in the TOPdesk service file: 600 calls a minute per connection. Repeated reads are answered from cache (299 TOPdesk actions can be), which never reaches TOPdesk.

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (559 TOPdesk actions page). Cache hits, searches, dry runs and calls TOPdesk refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

The TOPdesk (ITSM and ESM: incidents, changes, assets, operations, knowledge base, reservations, visitors) API TOPdesk REST APIs: Access Roles SaaS, Asset Management, Change Management, Custom Action Support SaaS, General, Incident Management, Knowledge Base, Knowledge Base (GraphQL), SSP Look and Feel, OAuth client SaaS, Operations Management, Reservations, Services, Settings, Supporting Files, Task Notifications, Visitor Registration at your TOPdesk instance's API base URL, which you enter when connecting. It is built from TOPdesk's documentation as read on 23 October 2026. 559 actions in 89 areas, each one in the signed service file (version 1.0.0).

Yes. ask joins TOPdesk to NetSuite or HubSpot CRM on the same customer and returns the answer rather than every row. TOPdesk maps crm.company, which 227 other connectors also map.

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your TOPdesk credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.