Connectors · Service desk & support

Freshdesk MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Freshdesk and the rest of your systems. It gives your agent 185 Freshdesk actions (84 reads, 70 writes and 31 that wait for a confirmation) and holds the Freshdesk credential itself, so the agent never does. It paces Freshdesk's limits and records every call.

Connect Freshdesk free See pricing

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

claude mcp add --transport http actionlake https://connect.actionlake.com/mcp

185actionsin one signed file
84readlook, never change
70writecreate and update
31wait for a yesdestructive, confirmed first

Set up

Connect Freshdesk in three steps.

01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp
02
Connect Freshdesk.
Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
- api_keyFreshdesk API key
- domain_hostWhere your Freshdesk lives: your domain host
```
account { op: "connections.requirements", service: "freshdesk" }
# free: exactly what to paste, and what is found for you
```

Make the first call. Check before a write.

Ask in plain words; Claude picks the action. Before anything changes, check validates the call and prices it, for free.

do    { action: "freshdesk.account.get" }# get the freshdesk account · read · 1 upstream callcheck { action: "freshdesk.tickets.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent

Freshdesk at a glance

Sign-in: Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
You provide: api_key
Setup fields: domain_host
Limits we pace to: 400 calls a minute, per connection
API covered: Freshdesk API 2, at your Freshdesk instance's API base URL, which you enter when connecting (path /api/v2)
Built from: Freshdesk's documentation, read 15 September 2026developers.freshdesk.com
Service file: Version 1.0.0, signed (Ed25519)
Cached reads: 84 of 84 reads, for up to an hour; a write clears what it affects
Ready-made plans: 8 in the store
Shared entities: 8, so ask can line Freshdesk up with your other systems
Data: Processed and stored in Sydney, Australia. No US region yet

Capabilities

What an AI agent can do in Freshdesk.

185 actions in 1 area. Every one carries its effect, so a key can allow the reads and hold the rest.

84readlook, never change
70writecreate and update
31destructivewait for a confirmation

Ticketing
185
84 read · 70 write · 31 destructive
List Freshdesk tickets · List Freshdesk agents · List Freshdesk groups · List a Freshdesk ticket's conversations

Top actions

The Freshdesk API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 123 of Freshdesk's 125 action names are shared with at least one other connector, so an agent learns them once.

Action	What it does	Effect	Same name in
`freshdesk.tickets.list`List Freshdesk tickets	List support tickets, filtered by requester, company, status or last update.	read	`service.ticket.list`56 connectors
`freshdesk.agents.list`List Freshdesk agents	List the support staff, filtered by email, state or type.	read	`identity.user.list`474 connectors
`freshdesk.groups.list`List Freshdesk groups	List the agent groups tickets are routed to.	read	`service.queue.list`21 connectors
`freshdesk.conversations.list`List a Freshdesk ticket's conversations	List every reply and note on a ticket, oldest first.	read	`service.ticket_note.list`20 connectors
`freshdesk.contacts.list`List Freshdesk contacts	List the people who raise tickets, filtered by email, company, state or tag.	read	`crm.contact.list`177 connectors
`freshdesk.companies.list`List Freshdesk companies	List the customer organisations tickets are attributed to.	read	`crm.company.list`162 connectors
`freshdesk.tickets.create`Create a Freshdesk ticket	Open a support ticket for a requester identified by email, id or phone.	write	`service.ticket.create`54 connectors
`freshdesk.solution_articles.list`List a Freshdesk solution folder's articles	List the knowledge base articles inside one folder.	read	`knowledge.article.list`26 connectors
`freshdesk.conversations.create_note`Add a note to a Freshdesk ticket	Leave a note on a ticket, private to agents by default.	write	`service.ticket_note.create`24 connectors
`freshdesk.time_entries.list`List Freshdesk time entries	List logged time across the helpdesk, filtered by agent, company or date.	read	`work.time_entry.list`59 connectors
`freshdesk.tickets.delete`Delete a Freshdesk ticket	Move a ticket to the trash, where it can still be restored.	destructive	`service.ticket.delete`42 connectors
`freshdesk.contacts.create`Create a Freshdesk contact	Add a person who can raise tickets.	write	`crm.contact.create`161 connectors

Try it

Prompts to paste into Claude.

Each one names the Freshdesk actions it will call, so you know what it reads and what it changes before you send it.

Readread
Which Freshdesk tickets have been open the longest? Show me the ten oldest with their status.
callsfreshdesk.tickets.list
Planwrite
Publish a solution article from a ticket in Freshdesk. Ask me before anything is sent or changed.
callsfreshdesk.tickets.getfreshdesk.conversations.listfreshdesk.solution_folders.getfreshdesk.solution_articles.createfreshdesk.solution_articles.update+1 more
Planwrite
Escalate SLA-breached tickets in Freshdesk. Ask me before anything is sent or changed.
callsfreshdesk.sla_policies.listfreshdesk.tickets.searchfreshdesk.conversations.listfreshdesk.tickets.updatefreshdesk.conversations.create_note
Writewrite
Create a Freshdesk ticket in Freshdesk. Show me exactly what you will send before you save it.
callsfreshdesk.tickets.create
Across systemsread
Which Freshdesk companies have invoices in ConnectWise PSA, and how many each?
callsfreshdesk.companies.listconnectwise_manage.invoices.list

Across your systems

Freshdesk, joined to the rest of your business.

One ask fetches from Freshdesk and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

Which Freshdesk companies have invoices in ConnectWise PSA, and how many each?
freshdesk.companies.list + connectwise_manage.invoices.list, on crm.company · ConnectWise PSA
Which Freshdesk companies have invoices in NetSuite, and how many each?
freshdesk.companies.list + netsuite.views.invoices, on crm.company · NetSuite

Also mapped by other connectorsidentity.user 517crm.company 227crm.contact 192service.ticket 62work.time_entry 40knowledge.article 22service.queue 14service.ticket_note 5

ask

ask {  intent: "which Freshdesk companies have invoices in ConnectWise PSA, and how many each",  steps: [    { action: "freshdesk.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 },    { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 },    { join: {        left: "co",        right: "inv",        on: "crm.company",        group_by: "co.name",        select: ["co.name", "count(inv.id) as invoices"]    } }  ]}

Example. Run it through check first: it validates the steps and prices them, and it is free.

The plan store

Ready-made plans for Freshdesk.

8 plans in the store. Install one and your agent runs it by name; the reply says which connections are still missing. A schedule can run a plan on a timetable. There are no triggers or webhooks, by design.

Audit last month's billable time
Use it when Before invoicing a customer, someone wants to see what support time was logged against them and whether it was billable.
Effect
read
Steps
5 · loops
Needs
company id
Install
freshdesk-billable-time-audit
Export contacts and wait for the file
Use it when Someone needs the full contact list out of Freshdesk as a file and must wait for it to be ready.
Effect
write
Steps
4
Needs
body
Install
freshdesk-export-contacts-and-wait
Escalate SLA-breached tickets
Use it when Tickets have blown their SLA and someone needs them escalated and annotated in bulk.
A person decidesEscalate number of results tickets that breached SLA policy name to urgent.
Effect
write
Steps
5 · loops
Install
freshdesk-escalate-breached-tickets
Triage unassigned open tickets
Use it when An agent needs to sweep up open tickets nobody has picked up and flag them for a group.
A person decidesEscalate and annotate count open tickets in group name.
Effect
write
Steps
5 · loops
Needs
group id
Install
freshdesk-triage-unassigned-tickets
Publish a solution article from a ticket
Use it when A ticket has been solved in a way worth writing up as a public knowledge base article.
A person decidesPublish knowledge base article "title" into folder name, drafted from ticket ticket id.
Effect
write
Steps
7
Needs
folder id, ticket id and title
Install
freshdesk-publish-solution-article
Merge duplicate contacts
Use it when The same customer appears in Freshdesk more than once and the records need collapsing into one.
A person decidesMerge number of secondary ids duplicate contacts into name (email). The absorbed records are gone afterwards.
Effect
destructive
Steps
6
Needs
primary contact id and term
Install
freshdesk-dedupe-contact
Offboard a departed contact
Use it when A customer tells you an employee has left and their Freshdesk contact must be retired.
A person decidesDelete contact name <email> who still has number of items open tickets.
Effect
destructive
Steps
6 · loops
Needs
email
Install
freshdesk-offboard-contact
Purge spam tickets after review
Use it when Spam has piled up in Freshdesk and needs deleting in bulk after a human has eyeballed it.
A person decidesPermanently delete number of sample ids tickets marked as spam. This cannot be undone.
Effect
destructive
Steps
6 · loops
Needs
body
Install
freshdesk-purge-spam-tickets

install a plan

account { op: "plans.install", slug: "freshdesk-billable-time-audit" }
# then ask for it by name; a schedule can run it on a timetable

Governance for Freshdesk

Destructive actions wait for a yes.

31 Freshdesk actions are destructive. The first 10:

Delete a Freshdesk ticketfreshdesk.tickets.delete
Delete a Freshdesk contactfreshdesk.contacts.delete
Delete a Freshdesk companyfreshdesk.companies.delete
Bulk delete Freshdesk ticketsfreshdesk.tickets.bulk_delete
Delete an archived Freshdesk ticketfreshdesk.tickets.delete_archived
Delete a Freshdesk agentfreshdesk.agents.delete
Delete a Freshdesk conversationfreshdesk.conversations.delete
Delete a Freshdesk groupfreshdesk.groups.delete
Permanently delete a Freshdesk contactfreshdesk.contacts.hard_delete
Delete a Freshdesk solution articlefreshdesk.solution_articles.delete

A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

dofreshdesk.tickets.deleteconfirm_policy: human

Delete a Freshdesk ticket?

intent: the user asked me to delete a Freshdesk ticket

run suspended · waiting for a named person · key freshdesk-agent cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

account {  op: "keys.create", name: "freshdesk-agent",  allowed_actions: ["freshdesk.*"], cap_calls: 2000,  confirm_policy: "human_for_writes",  approval_rules: [    { match: "freshdesk.tickets.delete", approver: "[email protected]" },    { match: "freshdesk.contacts.delete", approver: "[email protected]" },    { match: "freshdesk.companies.delete", approver: "[email protected]" }  ]}

Illustrative. Scoped to Freshdesk only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

What Freshdesk costs on actionlake.

Every Freshdesk action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Freshdesk refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

1upstream call per actionall 185 Freshdesk actions
185actions pageeach page of a long list is one call
84reads can be cacheda cache hit costs nothing
100,000calls a month, freepaid plans from US$49 a month for 250,000

See pricing

Action index

Every Freshdesk action.

185 actions by area: the id your agent calls, what it does, and its effect.

Ticketing185

freshdesk.account.getGet the Freshdesk accountread
freshdesk.admin_groups.createCreate a Freshdesk admin groupwrite
freshdesk.admin_groups.deleteDelete a Freshdesk admin groupdestructive
freshdesk.admin_groups.getGet a Freshdesk admin groupread
freshdesk.admin_groups.listList Freshdesk admin groupsread
freshdesk.admin_groups.updateUpdate a Freshdesk admin groupwrite
freshdesk.agents.bulk_createBulk create Freshdesk agentswrite
freshdesk.agents.createCreate a Freshdesk agentwrite
freshdesk.agents.deleteDelete a Freshdesk agentdestructive
freshdesk.agents.getGet a Freshdesk agentread
freshdesk.agents.get_currentGet the current Freshdesk agentread
freshdesk.agents.listList Freshdesk agentsread
freshdesk.agents.searchSearch Freshdesk agentsread
freshdesk.agents.updateUpdate a Freshdesk agentwrite
freshdesk.automations.createCreate a Freshdesk automation rulewrite
freshdesk.automations.deleteDelete a Freshdesk automation ruledestructive
freshdesk.automations.getGet a Freshdesk automation ruleread
freshdesk.automations.listList Freshdesk automation rulesread
freshdesk.automations.updateUpdate a Freshdesk automation rulewrite
freshdesk.availability.getGet a Freshdesk agent's availabilityread
freshdesk.availability.listList Freshdesk agent availabilityread
freshdesk.business_hours.getGet a Freshdesk business hour calendarread
freshdesk.business_hours.listList Freshdesk business hoursread
freshdesk.canned_response_folders.createCreate a Freshdesk canned response folderwrite
freshdesk.canned_response_folders.deleteDelete a Freshdesk canned response folderdestructive
freshdesk.canned_response_folders.getGet a Freshdesk canned response folderread
freshdesk.canned_response_folders.listList Freshdesk canned response foldersread
freshdesk.canned_response_folders.updateUpdate a Freshdesk canned response folderwrite
freshdesk.canned_responses.createCreate a Freshdesk canned responsewrite
freshdesk.canned_responses.deleteDelete a Freshdesk canned responsedestructive
freshdesk.canned_responses.getGet a Freshdesk canned responseread
freshdesk.canned_responses.listList Freshdesk canned responses in a folderread
freshdesk.canned_responses.updateUpdate a Freshdesk canned responsewrite
freshdesk.companies.autocompleteAutocomplete Freshdesk companiesread
freshdesk.companies.createCreate a Freshdesk companywrite
freshdesk.companies.deleteDelete a Freshdesk companydestructive
freshdesk.companies.exportExport Freshdesk companieswrite
freshdesk.companies.getGet a Freshdesk companyread
freshdesk.companies.get_exportGet a Freshdesk company export's statusread
freshdesk.companies.listList Freshdesk companiesread
freshdesk.companies.list_contactsList a Freshdesk company's contactsread
freshdesk.companies.searchSearch Freshdesk companiesread
freshdesk.companies.updateUpdate a Freshdesk companywrite
freshdesk.company_fields.createCreate a Freshdesk company fieldwrite
freshdesk.company_fields.deleteDelete a Freshdesk company fielddestructive
freshdesk.company_fields.getGet a Freshdesk company fieldread
freshdesk.company_fields.listList Freshdesk company fieldsread
freshdesk.company_fields.updateUpdate a Freshdesk company fieldwrite
freshdesk.contact_fields.createCreate a Freshdesk contact fieldwrite
freshdesk.contact_fields.deleteDelete a Freshdesk contact fielddestructive
freshdesk.contact_fields.getGet a Freshdesk contact fieldread
freshdesk.contact_fields.listList Freshdesk contact fieldsread
freshdesk.contact_fields.updateUpdate a Freshdesk contact fieldwrite
freshdesk.contacts.autocompleteAutocomplete Freshdesk contactsread
freshdesk.contacts.createCreate a Freshdesk contactwrite
freshdesk.contacts.deleteDelete a Freshdesk contactdestructive
freshdesk.contacts.exportExport Freshdesk contactswrite
freshdesk.contacts.getGet a Freshdesk contactread
freshdesk.contacts.get_exportGet a Freshdesk contact export's statusread
freshdesk.contacts.hard_deletePermanently delete a Freshdesk contactdestructive
freshdesk.contacts.listList Freshdesk contactsread
freshdesk.contacts.make_agentConvert a Freshdesk contact into an agentwrite
freshdesk.contacts.mergeMerge Freshdesk contactsdestructive
freshdesk.contacts.restoreRestore a Freshdesk contactwrite
freshdesk.contacts.searchSearch Freshdesk contactsread
freshdesk.contacts.send_inviteInvite a Freshdesk contact to the portalwrite
freshdesk.contacts.updateUpdate a Freshdesk contactwrite
freshdesk.conversations.create_noteAdd a note to a Freshdesk ticketwrite
freshdesk.conversations.create_replyReply to a Freshdesk ticketwrite
freshdesk.conversations.deleteDelete a Freshdesk conversationdestructive
freshdesk.conversations.listList a Freshdesk ticket's conversationsread
freshdesk.conversations.updateEdit a Freshdesk conversationwrite
freshdesk.custom_object_records.createCreate a Freshdesk custom object recordwrite
freshdesk.custom_object_records.deleteDelete a Freshdesk custom object recorddestructive
freshdesk.custom_object_records.getGet a Freshdesk custom object recordread
freshdesk.custom_object_records.listList Freshdesk custom object recordsread
freshdesk.custom_object_records.updateUpdate a Freshdesk custom object recordwrite
freshdesk.custom_objects.getGet a Freshdesk custom object schemaread
freshdesk.custom_objects.listList Freshdesk custom objectsread
freshdesk.email_configs.getGet a Freshdesk email configurationread
freshdesk.email_configs.listList Freshdesk email configurationsread
freshdesk.email_mailboxes.createCreate a Freshdesk email mailboxwrite
freshdesk.email_mailboxes.deleteDelete a Freshdesk email mailboxdestructive
freshdesk.email_mailboxes.getGet a Freshdesk email mailboxread
freshdesk.email_mailboxes.listList Freshdesk email mailboxesread
freshdesk.email_mailboxes.updateUpdate a Freshdesk email mailboxwrite
freshdesk.forum_categories.createCreate a Freshdesk forum categorywrite
freshdesk.forum_categories.deleteDelete a Freshdesk forum categorydestructive
freshdesk.forum_categories.getGet a Freshdesk forum categoryread
freshdesk.forum_categories.listList Freshdesk forum categoriesread
freshdesk.forum_categories.updateUpdate a Freshdesk forum categorywrite
freshdesk.forum_comments.createCreate a Freshdesk forum commentwrite
freshdesk.forum_comments.deleteDelete a Freshdesk forum commentdestructive
freshdesk.forum_comments.listList a Freshdesk forum topic's commentsread
freshdesk.forum_comments.updateUpdate a Freshdesk forum commentwrite
freshdesk.forum_topics.createCreate a Freshdesk forum topicwrite
freshdesk.forum_topics.deleteDelete a Freshdesk forum topicdestructive
freshdesk.forum_topics.getGet a Freshdesk forum topicread
freshdesk.forum_topics.listList a Freshdesk forum's topicsread
freshdesk.forum_topics.list_monitorsList a Freshdesk forum topic's followersread
freshdesk.forum_topics.updateUpdate a Freshdesk forum topicwrite
freshdesk.forums.createCreate a Freshdesk forumwrite
freshdesk.forums.deleteDelete a Freshdesk forumdestructive
freshdesk.forums.getGet a Freshdesk forumread
freshdesk.forums.listList a Freshdesk forum category's forumsread
freshdesk.forums.updateUpdate a Freshdesk forumwrite
freshdesk.groups.createCreate a Freshdesk groupwrite
freshdesk.groups.deleteDelete a Freshdesk groupdestructive
freshdesk.groups.getGet a Freshdesk groupread
freshdesk.groups.listList Freshdesk groupsread
freshdesk.groups.updateUpdate a Freshdesk groupwrite
freshdesk.jobs.getGet a Freshdesk job's statusread
freshdesk.outbound_emails.createSend a Freshdesk outbound emailwrite
freshdesk.products.getGet a Freshdesk productread
freshdesk.products.listList Freshdesk productsread
freshdesk.roles.getGet a Freshdesk roleread
freshdesk.roles.listList Freshdesk rolesread
freshdesk.satisfaction_ratings.createCreate a Freshdesk satisfaction ratingwrite
freshdesk.satisfaction_ratings.listList Freshdesk satisfaction ratingsread
freshdesk.satisfaction_ratings.list_for_ticketList a Freshdesk ticket's satisfaction ratingsread
freshdesk.scenario_automations.executeRun a Freshdesk scenario automationdestructive
freshdesk.scenario_automations.getGet a Freshdesk scenario automationread
freshdesk.scenario_automations.listList Freshdesk scenario automationsread
freshdesk.settings.get_helpdeskGet Freshdesk helpdesk settingsread
freshdesk.skills.createCreate a Freshdesk skillwrite
freshdesk.skills.deleteDelete a Freshdesk skilldestructive
freshdesk.skills.getGet a Freshdesk skillread
freshdesk.skills.listList Freshdesk skillsread
freshdesk.skills.reorderReorder Freshdesk skillswrite
freshdesk.skills.updateUpdate a Freshdesk skillwrite
freshdesk.sla_policies.getGet a Freshdesk SLA policyread
freshdesk.sla_policies.listList Freshdesk SLA policiesread
freshdesk.sla_policies.reorderReorder Freshdesk SLA policieswrite
freshdesk.sla_policies.updateUpdate a Freshdesk SLA policywrite
freshdesk.solution_articles.createCreate a Freshdesk solution articlewrite
freshdesk.solution_articles.deleteDelete a Freshdesk solution articledestructive
freshdesk.solution_articles.getGet a Freshdesk solution articleread
freshdesk.solution_articles.listList a Freshdesk solution folder's articlesread
freshdesk.solution_articles.searchSearch Freshdesk solution articlesread
freshdesk.solution_articles.updateUpdate a Freshdesk solution articlewrite
freshdesk.solution_categories.createCreate a Freshdesk solution categorywrite
freshdesk.solution_categories.deleteDelete a Freshdesk solution categorydestructive
freshdesk.solution_categories.getGet a Freshdesk solution categoryread
freshdesk.solution_categories.listList Freshdesk solution categoriesread
freshdesk.solution_categories.updateUpdate a Freshdesk solution categorywrite
freshdesk.solution_folders.createCreate a Freshdesk solution folderwrite
freshdesk.solution_folders.deleteDelete a Freshdesk solution folderdestructive
freshdesk.solution_folders.getGet a Freshdesk solution folderread
freshdesk.solution_folders.listList a Freshdesk solution category's foldersread
freshdesk.solution_folders.updateUpdate a Freshdesk solution folderwrite
freshdesk.surveys.listList Freshdesk satisfaction surveysread
freshdesk.ticket_fields.createCreate a Freshdesk ticket fieldwrite
freshdesk.ticket_fields.deleteDelete a Freshdesk ticket fielddestructive
freshdesk.ticket_fields.getGet a Freshdesk ticket fieldread
freshdesk.ticket_fields.listList Freshdesk ticket fieldsread
freshdesk.ticket_fields.updateUpdate a Freshdesk ticket fieldwrite
freshdesk.ticket_forms.createCreate a Freshdesk ticket formwrite
freshdesk.ticket_forms.deleteDelete a Freshdesk ticket formdestructive
freshdesk.ticket_forms.getGet a Freshdesk ticket formread
freshdesk.ticket_forms.listList Freshdesk ticket formsread
freshdesk.ticket_forms.updateUpdate a Freshdesk ticket formwrite
freshdesk.tickets.add_watcherWatch a Freshdesk ticketwrite
freshdesk.tickets.archiveGet an archived Freshdesk ticketread
freshdesk.tickets.bulk_deleteBulk delete Freshdesk ticketsdestructive
freshdesk.tickets.bulk_unwatchStop watching several Freshdesk ticketswrite
freshdesk.tickets.bulk_updateBulk update Freshdesk ticketswrite
freshdesk.tickets.bulk_watchWatch several Freshdesk ticketswrite
freshdesk.tickets.createCreate a Freshdesk ticketwrite
freshdesk.tickets.deleteDelete a Freshdesk ticketdestructive
freshdesk.tickets.delete_archivedDelete an archived Freshdesk ticketdestructive
freshdesk.tickets.forwardForward a Freshdesk ticketwrite
freshdesk.tickets.getGet a Freshdesk ticketread
freshdesk.tickets.listList Freshdesk ticketsread
freshdesk.tickets.list_watchersList a Freshdesk ticket's watchersread
freshdesk.tickets.mergeMerge Freshdesk ticketsdestructive
freshdesk.tickets.remove_watcherStop watching a Freshdesk ticketwrite
freshdesk.tickets.restoreRestore a deleted Freshdesk ticketwrite
freshdesk.tickets.searchSearch Freshdesk ticketsread
freshdesk.tickets.updateUpdate a Freshdesk ticketwrite
freshdesk.time_entries.createLog time on a Freshdesk ticketwrite
freshdesk.time_entries.deleteDelete a Freshdesk time entrydestructive
freshdesk.time_entries.listList Freshdesk time entriesread
freshdesk.time_entries.list_for_ticketList a Freshdesk ticket's time entriesread
freshdesk.time_entries.toggle_timerStart or stop a Freshdesk timerwrite
freshdesk.time_entries.updateUpdate a Freshdesk time entrywrite

Questions

The Freshdesk MCP server, answered.

Is there a Freshdesk MCP server for Claude?

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 185 Freshdesk actions, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Freshdesk.

What do I need to connect Freshdesk?

Freshdesk API key. Plus your domain host. The free call account { op: "connections.requirements", service: "freshdesk" } lists exactly what to paste.

Can an AI agent delete or change things in Freshdesk?

Only if its key allows it, and only with an explicit confirmation. 31 Freshdesk actions are destructive, including delete a Freshdesk ticket, delete a Freshdesk contact and delete a Freshdesk company. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

Will an AI agent use up my Freshdesk API limit?

actionlake paces every call to the limits in the Freshdesk service file: 400 calls a minute per connection. Repeated reads are answered from cache (84 Freshdesk actions can be), which never reaches Freshdesk.

What does a Freshdesk action cost?

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (185 Freshdesk actions page). Cache hits, searches, dry runs and calls Freshdesk refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

Which Freshdesk API does it cover?

The Freshdesk API 2 at your Freshdesk instance's API base URL, which you enter when connecting (path /api/v2). It is built from Freshdesk's documentation as read on 15 September 2026. 185 actions in 1 area, each one in the signed service file (version 1.0.0).

Can I combine Freshdesk with my other systems?

Yes. ask joins Freshdesk to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. Freshdesk maps crm.company, which 227 other connectors also map.

Does actionlake keep my Freshdesk data, and where?

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to an hour, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Freshdesk credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

Which AI clients can use it?

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

Give your agent Freshdesk today.

Connect Freshdesk free See pricing

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

Freshdesk MCP server for AI agents.

Connect Freshdesk in three steps.

Add actionlake to Claude.

Connect Freshdesk.

Make the first call. Check before a write.

What an AI agent can do in Freshdesk.

Ticketing

The Freshdesk API, shaped for agents.

Prompts to paste into Claude.

Freshdesk, joined to the rest of your business.

Ready-made plans for Freshdesk.

Audit last month's billable time

Export contacts and wait for the file

Escalate SLA-breached tickets

Triage unassigned open tickets

Publish a solution article from a ticket

Merge duplicate contacts

Offboard a departed contact

Purge spam tickets after review

Destructive actions wait for a yes.

What Freshdesk costs on actionlake.

Every Freshdesk action.

The Freshdesk MCP server, answered.

More connectors like Freshdesk

Give your agent Freshdesk today.