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Connectors · Service desk & support

Tidio MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Tidio and the rest of your systems. It gives your agent 47 Tidio actions (30 reads, 14 writes and 3 that wait for a confirmation) and holds the Tidio credential itself, so the agent never does. It paces Tidio's limits and records every call.

Connect Tidio freeSee pricing

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

claude mcp add --transport http actionlake https://connect.actionlake.com/mcp
the first call
do {  action: "tidio.contacts.list",  intent: "check which Tidio account is connected"}# Get contacts · read · 1 upstream call
  • 47actionsin one signed file
  • 30readlook, never change
  • 14writecreate and update
  • 3wait for a yesdestructive, confirmed first

Set up

Connect Tidio in three steps.

  1. 01

    Add actionlake to Claude.

    Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.

    https://connect.actionlake.com/mcp
  2. 02

    Connect Tidio.

    Header credentials. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.

    • client_idOpenAPI Client ID (starts with ci_
    • client_secretOpenAPI Client Secret (starts with cs_)
    account { op: "connections.requirements", service: "tidio" }
# free: exactly what to paste, and what is found for you
  3. 03

    Make the first call. Check before a write.

    Ask in plain words; Claude picks the action. Before anything changes, check validates the call and prices it, for free.

    do    { action: "tidio.contacts.list" }# get contacts · read · 1 upstream callcheck { action: "tidio.contacts.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent

Tidio at a glance

Sign-in
Header credentials. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
You provide
client_idclient_secret
Limits we pace to
120 calls a minute, per connection
API covered
Tidio OpenAPI version 1 (api.tidio.com) + Tidio Analytics API (taa.data.tidio.com)api.tidio.com
Built from
Tidio's documentation, read 23 October 2026developers.tidio.com
Service file
Version 1.0.0, signed (Ed25519)
Cached reads
30 of 30 reads, for up to an hour; a write clears what it affects
Shared entities
2, so ask can line Tidio up with your other systems
Data
Processed and stored in Sydney, Australia. No US region yet

Capabilities

What an AI agent can do in Tidio.

47 actions in 11 areas. Every one carries its effect, so a key can allow the reads and hold the rest.

  • 30readlook, never change
  • 14writecreate and update
  • 3destructivewait for a confirmation

  1. Analytics

    17

    17 read · 0 write · 0 destructive

    Get agent_details · Get agent_statistics_daily · Get agent_thread_details · Get agent_thread_intent_statistics_daily

  2. Contacts

    10

    4 read · 5 write · 1 destructive

    Get contacts · Create contact · Get single contact · Update contact properties

  3. Lyro

    6

    1 read · 5 write · 0 destructive

    Get Lyro data sources · Create Lyro QA data source · Add website as Lyro data source (scraping) · Ask Lyro to answer ticket

  4. Tickets

    6

    2 read · 3 write · 1 destructive

    Get tickets · Get ticket details · Update ticket · Delete ticket

  5. Products

    2

    0 read · 1 write · 1 destructive

    Delete product · Upsert products

  6. Contact properties

    1

    1 read · 0 write · 0 destructive

    Get contact properties

  7. Departments

    1

    1 read · 0 write · 0 destructive

    Get departments

  8. Operators

    1

    1 read · 0 write · 0 destructive

    Get operators

3 more areas · 3 actions
  • Project 1
  • Ticket custom fields 1
  • Ticket tags 1

Top actions

The Tidio API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 9 of Tidio's 9 action names are shared with at least one other connector, so an agent learns them once.

ActionWhat it doesEffectSame name in
tidio.contacts.listGet contactsContacts are site visitors who have interacted with the Tidio widget and have been identified by their name, email address, or phone number. Each contact can…readcrm.contact.list177 connectors
tidio.contacts.createCreate contactContacts are site visitors who have interacted with the Tidio widget and have been identified by their name, email address, or phone number. Each contact can…writecrm.contact.create161 connectors
tidio.tickets.listGet ticketsTicket is a record of more complex conversations between operators and customers, which often require additional interactions or cannot be closed in a single…readservice.ticket.list56 connectors
tidio.contacts.deleteDelete contactThis API endpoint allows you to delete a specific contact identified by ID. Please be aware that once the contact is deleted, there's no way to recover it, so…destructivecrm.contact.delete147 connectors
tidio.tickets.getGet ticket detailsTicket is a record of more complex conversations between operators and customers, which often require additional interactions or cannot be closed in a single…readservice.ticket.get56 connectors
tidio.tickets.replyReply to a ticketThis endpoint allows you to add a reply message to an existing ticket, based on its unique ID. This can be either a message from an operator or from a contact…writethis connector
tidio.operators.listGet operatorsOperators are chat agents or customer service representatives who interact with customers or website visitors in real-time. They use a chat interface to…readthis connector
tidio.departments.listGet departmentsDepartments are teams or groups of operators that handle specific types of customer inquiries or problems. You can use this endpoint to retrieve a complete…readthis connector
tidio.ticket_tags.listGet ticket tagsReturns the project's tickets tags as a flat list of `{id, name}` objects, sorted alphabetically by `name`.readthis connector
tidio.contacts.batch_createCreate multiple contactsThe same as `[POST] /contacts`, but for multiple contacts. Contacts are saved with `all or nothing` strategy, so all contacts must be valid. The maximum…writethis connector
tidio.contact_properties.listGet contact propertiesThe contacts have their properties. In Tidio there are some default properties like `name`, `email`, `phone` etc. and any other properties [that can be…readthis connector
tidio.tickets.create_as_contactCreate ticket (as Contact)This API endpoint creates a ticket as Contact based on the data provided.writethis connector

Try it

Prompts to paste into Claude.

Each one names the Tidio actions it will call, so you know what it reads and what it changes before you send it.

  1. Readread

    Which Tidio tickets have been open the longest? Show me the ten oldest with their status.

    callstidio.tickets.list

  2. Writewrite

    Create contact in Tidio. Show me exactly what you will send before you save it.

    callstidio.contacts.create

  3. Across systemsread

    Which contacts are in both Tidio and HaloPSA, and how many are in only one of them?

    callstidio.contacts.listhalopsa.users.list

Across your systems

Tidio, joined to the rest of your business.

One ask fetches from Tidio and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

  • Which contacts are in both Tidio and HaloPSA, and how many are in only one of them?

    tidio.contacts.list + halopsa.users.list, on crm.contact · HaloPSA

  • Which contacts are in both Tidio and NetSuite, and how many are in only one of them?

    tidio.contacts.list + netsuite.views.contacts, on crm.contact · NetSuite

Also mapped by other connectorscrm.contact 192service.ticket 62
ask
ask {  intent: "which contacts are in both Tidio and HaloPSA, and how many are in only one of them",  steps: [    { action: "tidio.contacts.list", as: "people", input: {}, limit: 100, max_pages: 5 },    { action: "halopsa.users.list", as: "people2", input: {}, limit: 100, max_pages: 5 },    { join: {        left: "people",        right: "people2",        on: "crm.contact",        group_by: "people.email",        select: ["people.email", "count(people2.id) as in_halopsa"]    } }  ]}
Example. Run it through check first: it validates the steps and prices them, and it is free.

Governance for Tidio

Destructive actions wait for a yes.

3 Tidio actions are destructive. These are all of them:

  • Delete contacttidio.contacts.delete
  • Delete tickettidio.tickets.delete
  • Delete producttidio.products.delete

A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

dotidio.contacts.deleteconfirm_policy: human

Delete contact?

intent: the user asked me to delete contact

run suspended · waiting for a named person · key tidio-agent cannot confirm itself
In the console, or from an emailed signed link.
a key for this connector
account {  op: "keys.create", name: "tidio-agent",  allowed_actions: ["tidio.*"], cap_calls: 2000,  confirm_policy: "human_for_writes",  approval_rules: [    { match: "tidio.contacts.delete", approver: "[email protected]" },    { match: "tidio.tickets.delete", approver: "[email protected]" },    { match: "tidio.products.delete", approver: "[email protected]" }  ]}
Illustrative. Scoped to Tidio only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

What Tidio costs on actionlake.

Every Tidio action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Tidio refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

  • 1upstream call per actionall 47 Tidio actions
  • 47actions pageeach page of a long list is one call
  • 30reads can be cacheda cache hit costs nothing
  • 100,000calls a month, freepaid plans from US$49 a month for 250,000

See pricing

Action index

Every Tidio action.

47 actions by area: the id your agent calls, what it does, and its effect.

Analytics17
  • tidio.analytics.agent_details.listGet agent_detailsread
  • tidio.analytics.agent_statistics_daily.listGet agent_statistics_dailyread
  • tidio.analytics.agent_thread_details.listGet agent_thread_detailsread
  • tidio.analytics.agent_thread_intent_statistics_daily.listGet agent_thread_intent_statistics_dailyread
  • tidio.analytics.flow_statistics_daily.listGet flow_statistics_dailyread
  • tidio.analytics.live_chat_message_details.listGet live_chat_message_detailsread
  • tidio.analytics.live_chat_rating_details.listGet live_chat_rating_detailsread
  • tidio.analytics.lyro_data_source_details.listGet lyro_data_source_detailsread
  • tidio.analytics.lyro_message_intent_statistics_daily.listGet lyro_message_intent_statistics_dailyread
  • tidio.analytics.lyro_suggestion_details.listGet lyro_suggestion_detailsread
  • tidio.analytics.lyro_thread_details.listGet lyro_thread_detailsread
  • tidio.analytics.project_statistics_daily.listGet project_statistics_dailyread
  • tidio.analytics.smart_action_statistics_daily.listGet smart_action_statistics_dailyread
  • tidio.analytics.ticket_details.listGet ticket_detailsread
  • tidio.analytics.ticket_message_details.listGet ticket_message_detailsread
  • tidio.analytics.ticket_rating_details.listGet ticket_rating_detailsread
  • tidio.analytics.visitor_details.listGet visitor_detailsread
Contacts10
  • tidio.contacts.batch_createCreate multiple contactswrite
  • tidio.contacts.batch_updateUpdate multiple contactswrite
  • tidio.contacts.createCreate contactwrite
  • tidio.contacts.deleteDelete contactdestructive
  • tidio.contacts.getGet single contactread
  • tidio.contacts.listGet contactsread
  • tidio.contacts.messages.createSend a message on behalf of the contactwrite
  • tidio.contacts.messages.listGet contact messagesread
  • tidio.contacts.updateUpdate contact propertieswrite
  • tidio.contacts.viewed_pages.listGet viewed pages historyread
Lyro6
  • tidio.lyro.data_sources.listGet Lyro data sourcesread
  • tidio.lyro.data_sources.qa_createCreate Lyro QA data sourcewrite
  • tidio.lyro.data_sources.qa_updateUpdate Lyro QA data sourcewrite
  • tidio.lyro.data_sources.website_scrapeAdd website as Lyro data source (scraping)write
  • tidio.lyro.data_sources.website_upsertUpsert Lyro data sourcewrite
  • tidio.lyro.tickets.answerAsk Lyro to answer ticketwrite
Tickets6
  • tidio.tickets.create_as_contactCreate ticket (as Contact)write
  • tidio.tickets.deleteDelete ticketdestructive
  • tidio.tickets.getGet ticket detailsread
  • tidio.tickets.listGet ticketsread
  • tidio.tickets.replyReply to a ticketwrite
  • tidio.tickets.updateUpdate ticketwrite
Products2
  • tidio.products.batch_upsertUpsert productswrite
  • tidio.products.deleteDelete productdestructive
Contact properties1
  • tidio.contact_properties.listGet contact propertiesread
Departments1
  • tidio.departments.listGet departmentsread
Operators1
  • tidio.operators.listGet operatorsread
Project1
  • tidio.project.getGet project inforead
Ticket custom fields1
  • tidio.ticket_custom_fields.listGet ticket custom fieldsread
Ticket tags1
  • tidio.ticket_tags.listGet ticket tagsread

Questions

The Tidio MCP server, answered.

Is there a Tidio MCP server for Claude?

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 47 Tidio actions across analytics, contacts, lyro and tickets, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Tidio.

What do I need to connect Tidio?

OpenAPI Client ID (starts with ci_ and OpenAPI Client Secret (starts with cs_). The free call account { op: "connections.requirements", service: "tidio" } lists exactly what to paste.

Can an AI agent delete or change things in Tidio?

Only if its key allows it, and only with an explicit confirmation. 3 Tidio actions are destructive, including delete contact, delete ticket and delete product. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

Will an AI agent use up my Tidio API limit?

actionlake paces every call to the limits in the Tidio service file: 120 calls a minute per connection. Repeated reads are answered from cache (30 Tidio actions can be), which never reaches Tidio.

What does a Tidio action cost?

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (47 Tidio actions page). Cache hits, searches, dry runs and calls Tidio refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

Which Tidio API does it cover?

The Tidio OpenAPI version 1 (api.tidio.com) + Tidio Analytics API (taa.data.tidio.com) at api.tidio.com. It is built from Tidio's documentation as read on 23 October 2026. 47 actions in 11 areas, each one in the signed service file (version 1.0.0).

Can I combine Tidio with my other systems?

Yes. ask joins Tidio to HaloPSA or NetSuite on the same customer and returns the answer rather than every row. Tidio maps crm.contact, which 192 other connectors also map.

Does actionlake keep my Tidio data, and where?

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to an hour, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Tidio credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

Which AI clients can use it?

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

More connectors like Tidio

Shares the most action names with

Joins with, on shared entities

Browse

actionlake is independent. It is not made or endorsed by Tidio; the name is the vendor's own. Counts are from the Tidio service file, version 1.0.0.

Give your agent Tidio today.

Connect Tidio freeSee pricing

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.