Connectors · CRM & sales

Kustomer MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Kustomer and the rest of your systems. It gives your agent 442 Kustomer actions (217 reads, 174 writes and 51 that wait for a confirmation) and holds the Kustomer credential itself, so the agent never does. It paces Kustomer's limits and records every call.

Connect Kustomer free See pricing

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

claude mcp add --transport http actionlake https://connect.actionlake.com/mcp

442actionsin one signed file
217readlook, never change
174writecreate and update
51wait for a yesdestructive, confirmed first

Set up

Connect Kustomer in three steps.

01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp
02
Connect Kustomer.
Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
- api_keyKustomer API key
- hostWhere your Kustomer lives: your host
```
account { op: "connections.requirements", service: "kustomer" }
# free: exactly what to paste, and what is found for you
```

Make the first call. Check before a write.

Ask in plain words; Claude picks the action. Before anything changes, check validates the call and prices it, for free.

do    { action: "kustomer.users.list" }# get users · read · 1 upstream callcheck { action: "kustomer.users.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent

Kustomer at a glance

Sign-in: Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
You provide: api_key
Setup fields: host
Limits we pace to: 300 calls a minute, per connection
API covered: Kustomer REST API v1 (plus v2 conversation times, v2.1 chat and v3 knowledge base), at your Kustomer instance's API base URL, which you enter when connecting
Built from: Kustomer's documentation, read 23 October 2026developer.kustomer.com
Service file: Version 1.0.0, signed (Ed25519)
Cached reads: 212 of 217 reads, for up to 2 minutes; a write clears what it affects
Shared entities: 5, so ask can line Kustomer up with your other systems
Data: Processed and stored in Sydney, Australia. No US region yet

Capabilities

What an AI agent can do in Kustomer.

442 actions in 162 areas. Every one carries its effect, so a key can allow the reads and hold the rest.

217readlook, never change
174writecreate and update
51destructivewait for a confirmation

Customers
10
6 read · 3 write · 1 destructive
Get customers · Create customer · Get customer by ID · Update customer
Users
8
4 read · 3 write · 1 destructive
Get Users · Create / Invite New User · Get User by ID · Update User by ID
Conversations
7
3 read · 3 write · 1 destructive
Get conversations · Create conversation · Get conversation by ID · Update conversation
Messages
7
3 read · 4 write · 0 destructive
Get messages · Create message · Get message by ID · Update message by ID
Auth tokens
6
3 read · 1 write · 2 destructive
Create Token · Get Auth Tokens · Get Auth Token by ID · Delete Auth Token by ID
Brand addresses
6
1 read · 2 write · 3 destructive
Create brand address mapping · List brand address mappings · Update brand address mapping · Delete brand address mapping by id
Cards
6
2 read · 3 write · 1 destructive
Create a Card · Install a Card · Get Cards · Get Card
Customers searches
6
3 read · 2 write · 1 destructive
Create Saved Search · Get all searches · Get saved search by ID · Get schema for searches

154 more areas · 386 actions

Hooks form 6
KB routes 6
Kobjects 6
Notes 6
Schedules 6
Snoozes 6
Teams 6
AI evaluation testcases 5
AI evaluations 5
Brands 5
Hooks web 5
KB articles 5
KB forms 5
KB knowledge bases domains 5
KB themes revisions files 5
Klasses 5
Outbound webhooks 5
Role groups 5
Routing queue rules 5
Routing work sessions 5
Shortcuts 5
Shortcuts categories 5
Snippets 5
Spam senders 5
Sub statuses 5
Comments attachments 4
Companies 4
Drafts attachments 4
Forwards attachments 4
Hooks email 4
KB categories 4
KB tags 4
Routing queues 4
Routing statuses 4
Routing work items 4
Workflows 4
Attachments 3
Comments 3
Conversations bulk 3
Customers bulk 3
Customers merges 3
Customers searches folders 3
Customers searches pinned 3
KB articles schedules 3
KB articles versions 3
KB internal categories 3
KB knowledge bases 3
KB themes 3
KB themes revisions draft 3
Kedge 3
Kedge parent 3
Kobjects bulk 3
Kviews 3
Media 3
Notifications 3
Routing settings 3
Satisfaction 3
Settings 3
Users current settings 3
Users settings 3
Workflow variables 3
AI automations 2
AI evaluation runs 2
AI evaluation testcase results 2
AI summaries 2
Apps 2
Apps available 2
Auth settings 2
Chat sessions 2
Chat settings 2
Companies bulk 2
Conversations forwards 2
Conversations messages 2
Conversations notes 2
Conversations tags 2
Conversations times 2
Customers conversations 2
Customers drafts 2
Customers events 2
Customers kobjects 2
Customers messages 2
Customers searches positions 2
Customers unmasking windows 2
Drafts 2
Forwards 2
KB articles versions draft 2
KB categories routes 2
KB templates 2
KB themes revisions 2
Kobjects comments 2
Messages bulk 2
Metadata 2
Notes bulk 2
Notifications current user settings 2
Notifications logs settings 2
Outbound webhooks transactions 2
Public KB articles 2
Public KB categories 2
Public KB themes 2
Routing queues work items 2
Routing users work sessions 2
Teams members 2
Workflows variables 2
AI automations evaluations 1
Audit logs 1
Auth customer settings 1
Auth roles 1
Bulk 1
Bulk batches 1
Chat assistant messages 1
Chat handoff 1
Chat messages 1
Chat outbound assistant messages 1
Chat outbound messages 1
Chat outbound typing 1
Chat queues metrics 1
Chat satisfaction responses 1
Chat sessions messages 1
Companies kobjects 1
Conversations attachments 1
Conversations events 1
Conversations times V2 1
Customers archive 1
Customers notes 1
Customers sessions 1
Customers sessions events 1
Hooks email transactions 1
Hooks form transactions 1
Hooks web transactions 1
KB articles routes 1
KB articles versions latest 1
KB versions 1
Kviews order 1
Messages attachments 1
Outbound accounts 1
Outbound webhooks events 1
Public auth settings 1
Public KB forms 1
Public KB themes files 1
Routing conversations work items 1
Routing current user settings 1
Routing queue rules criteria 1
Routing queue rules order 1
Routing queues work sessions 1
Routing work sessions current work items 1
Routing work sessions work items 1
Satisfaction order 1
Satisfaction responses 1
Slas 1
Tracking event 1
Tracking identity 1
Tracking identity event 1
Users teams 1
Workflows processes 1

Top actions

The Kustomer API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 89 of Kustomer's 89 action names are shared with at least one other connector, so an agent learns them once.

Action	What it does	Effect	Same name in
`kustomer.users.list`Get Users	Get Users.	read	`identity.user.list`474 connectors
`kustomer.teams.list`Get Teams	Get Teams.	read	`identity.group.list`262 connectors
`kustomer.users.create`Create / Invite New User	Create / Invite New User.	write	`identity.user.create`262 connectors
`kustomer.teams.create`Create Team	Create Team.	write	`identity.group.create`205 connectors
`kustomer.customers.list`Get customers	Get customers.	read	`crm.contact.list`177 connectors
`kustomer.companies.list`Get companies	Get companies.	read	`crm.company.list`162 connectors
`kustomer.teams.delete`Delete Team	Delete Team.	destructive	`identity.group.delete`181 connectors
`kustomer.conversations.list`Get conversations	Get conversations.	read	`service.conversation.list`19 connectors
`kustomer.role_groups.list`Get All Role Groups	Get All Role Groups.	read	`identity.role.list`184 connectors
`kustomer.role_groups.create`Create a Role Group	Create a Role Group.	write	`identity.role.create`105 connectors
`kustomer.customers.create`Create customer	Create customer.	write	`crm.contact.create`161 connectors
`kustomer.auth_tokens.create`Create Token	Create Token.	write	`identity.api_key.create`100 connectors

Try it

Prompts to paste into Claude.

Each one names the Kustomer actions it will call, so you know what it reads and what it changes before you send it.

Readread
Find the Kustomer contacts with no email address, so we can clean them up.
callskustomer.customers.list
Writewrite
Create / Invite New User in Kustomer. Show me exactly what you will send before you save it.
callskustomer.users.create
Across systemsread
Which Kustomer companies have invoices in ConnectWise PSA, and how many each?
callskustomer.companies.listconnectwise_manage.invoices.list

Across your systems

Kustomer, joined to the rest of your business.

One ask fetches from Kustomer and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

Which Kustomer companies have invoices in ConnectWise PSA, and how many each?
kustomer.companies.list + connectwise_manage.invoices.list, on crm.company · ConnectWise PSA
Which Kustomer companies have invoices in NetSuite, and how many each?
kustomer.companies.list + netsuite.views.invoices, on crm.company · NetSuite

Also mapped by other connectorsidentity.user 517identity.group 239crm.company 227crm.contact 192service.conversation 12

ask

ask {  intent: "which Kustomer companies have invoices in ConnectWise PSA, and how many each",  steps: [    { action: "kustomer.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 },    { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 },    { join: {        left: "co",        right: "inv",        on: "crm.company",        group_by: "co.name",        select: ["co.name", "count(inv.id) as invoices"]    } }  ]}

Example. Run it through check first: it validates the steps and prices them, and it is free.

Governance for Kustomer

Destructive actions wait for a yes.

51 Kustomer actions are destructive. The first 10:

Delete Teamkustomer.teams.delete
Delete a Role Groupkustomer.role_groups.delete
Delete customerkustomer.customers.delete
Delete Auth Token by IDkustomer.auth_tokens.delete
Remove Team Memberkustomer.teams_members.remove
Delete conversationkustomer.conversations.delete
Delete a shortcutkustomer.shortcuts.delete
Delete Outbound Webhookkustomer.outbound_webhooks.delete
Delete KObject (custom object) by IDkustomer.kobjects.delete
Delete Klasskustomer.klasses.delete

A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

dokustomer.teams.deleteconfirm_policy: human

Delete Team?

intent: the user asked me to delete Team

run suspended · waiting for a named person · key kustomer-agent cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

account {  op: "keys.create", name: "kustomer-agent",  allowed_actions: ["kustomer.*"], cap_calls: 2000,  confirm_policy: "human_for_writes",  approval_rules: [    { match: "kustomer.teams.delete", approver: "[email protected]" },    { match: "kustomer.role_groups.delete", approver: "[email protected]" },    { match: "kustomer.customers.delete", approver: "[email protected]" }  ]}

Illustrative. Scoped to Kustomer only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

What Kustomer costs on actionlake.

Every Kustomer action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Kustomer refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

1upstream call per actionall 442 Kustomer actions
87actions pageeach page of a long list is one call
212reads can be cacheda cache hit costs nothing
100,000calls a month, freepaid plans from US$49 a month for 250,000

See pricing

Action index

Every Kustomer action.

442 actions by area: the id your agent calls, what it does, and its effect.

Customers10

kustomer.customers.createCreate customerwrite
kustomer.customers.getGet customer by IDread
kustomer.customers.listGet customersread
kustomer.customers.updateUpdate customerwrite
kustomer.customers.deleteDelete customerdestructive
kustomer.customers.get_by_emailGet customer by emailread
and 4 more in this area

Users8

kustomer.users.createCreate / Invite New Userwrite
kustomer.users.getGet User by IDread
kustomer.users.listGet Usersread
kustomer.users.updateUpdate User by IDwrite
kustomer.users.get_currentGet Current Userread
kustomer.users.get_manyGet Multiple Users by IDsread
and 2 more in this area

Conversations7

kustomer.conversations.createCreate conversationwrite
kustomer.conversations.getGet conversation by IDread
kustomer.conversations.listGet conversationsread
kustomer.conversations.updateUpdate conversationwrite
kustomer.conversations.deleteDelete conversationdestructive
kustomer.conversations.get_by_external_idGet conversation by external IDread
and 1 more in this area

Messages7

kustomer.messages.createCreate messagewrite
kustomer.messages.getGet message by IDread
kustomer.messages.listGet messagesread
kustomer.messages.updateUpdate message by IDwrite
kustomer.messages.get_by_external_idGet a Message by External IDread
kustomer.messages.redactRedact a messagewrite
and 1 more in this area

Auth tokens6

kustomer.auth_tokens.createCreate Tokenwrite
kustomer.auth_tokens.deleteDelete Auth Token by IDdestructive
kustomer.auth_tokens.getGet Auth Token by IDread
kustomer.auth_tokens.listGet Auth Tokensread
kustomer.auth_tokens.delete_currentDelete Current Auth Tokendestructive
kustomer.auth_tokens.get_currentGet Current Auth Tokenread

Brand addresses6

kustomer.brand_addresses.createCreate brand address mappingwrite
kustomer.brand_addresses.deleteDelete brand address mapping by iddestructive
kustomer.brand_addresses.listList brand address mappingsread
kustomer.brand_addresses.updateUpdate brand address mappingwrite
kustomer.brand_addresses.delete_by_addressDelete all mappings for an addressdestructive
kustomer.brand_addresses.delete_by_brandDelete all mappings for a branddestructive

Cards6

kustomer.cards.createCreate a Cardwrite
kustomer.cards.getGet Cardread
kustomer.cards.installInstall a Cardwrite
kustomer.cards.listGet Cardsread
kustomer.cards.deleteDelete a Carddestructive
kustomer.cards.updateUpdate a Cardwrite

Customers searches6

kustomer.customers_searches.createCreate Saved Searchwrite
kustomer.customers_searches.getGet saved search by IDread
kustomer.customers_searches.get_schemaGet schema for searchesread
kustomer.customers_searches.listGet all searchesread
kustomer.customers_searches.deleteDelete search by IDdestructive
kustomer.customers_searches.updateUpdate search by IDwrite

Hooks form6

kustomer.hooks_form.createCreate Form Hookwrite
kustomer.hooks_form.listGet Form Hooksread
kustomer.hooks_form.send_org_transactionCreate Form Hook Org Transactionwrite
kustomer.hooks_form.send_transactionCreate Form Hook Transactionwrite
kustomer.hooks_form.getGet a Form Hook by IDread
kustomer.hooks_form.updateUpdate Form Hookwrite

KB routes6

kustomer.kb_routes.createCreate a Routewrite
kustomer.kb_routes.getGet Route by IDread
kustomer.kb_routes.get_by_urlGet Route by URL (Public)read
kustomer.kb_routes.listGet Routesread
kustomer.kb_routes.deleteDelete Route by IDdestructive
kustomer.kb_routes.updateUpdate Routewrite

Kobjects6

kustomer.kobjects.createCreate KObjectwrite
kustomer.kobjects.getGet KObject (custom object) by IDread
kustomer.kobjects.listGet KObjects (custom objects)read
kustomer.kobjects.updateUpdate KObject (custom object) by IDwrite
kustomer.kobjects.deleteDelete KObject (custom object) by IDdestructive
kustomer.kobjects.get_by_external_idGet KObject by external IDread

Notes6

kustomer.notes.createCreate notewrite
kustomer.notes.getGet note by IDread
kustomer.notes.listGet notesread
kustomer.notes.updateUpdate note by IDwrite
kustomer.notes.deleteDelete note by IDdestructive
kustomer.notes.update_attributesUpdate note attributes by IDwrite

Schedules6

kustomer.schedules.createCreate a business schedulewrite
kustomer.schedules.getGet business schedule by IDread
kustomer.schedules.get_defaultGet default business scheduleread
kustomer.schedules.listGet all business schedulesread
kustomer.schedules.deleteDelete a business schedule by IDdestructive
kustomer.schedules.updateUpdate business schedule by IDwrite

Snoozes6

kustomer.snoozes.createCreate a snoozewrite
kustomer.snoozes.getGet snooze by IDread
kustomer.snoozes.listGet all snoozesread
kustomer.snoozes.list_by_klassGet snoozes by klass IDread
kustomer.snoozes.deleteDelete snoozedestructive
kustomer.snoozes.updateUpdate snoozewrite

Teams6

kustomer.teams.createCreate Teamwrite
kustomer.teams.getGet Team by IDread
kustomer.teams.listGet Teamsread
kustomer.teams.updateUpdate Team by IDwrite
kustomer.teams.deleteDelete Teamdestructive
kustomer.teams.update_attributesUpdate Team Attributeswrite

AI evaluation testcases5

kustomer.ai_evaluation_testcases.createCreate an evaluation test casewrite
kustomer.ai_evaluation_testcases.getGet evaluation test case by IDread
kustomer.ai_evaluation_testcases.listList evaluation test casesread
kustomer.ai_evaluation_testcases.updateUpdate an evaluation test casewrite
kustomer.ai_evaluation_testcases.deleteDelete an evaluation test casedestructive

AI evaluations5

kustomer.ai_evaluations.createCreate an evaluationwrite
kustomer.ai_evaluations.getGet evaluation by IDread
kustomer.ai_evaluations.runRun an evaluationwrite
kustomer.ai_evaluations.updateUpdate an evaluationwrite
kustomer.ai_evaluations.deleteDelete an evaluationdestructive

Brands5

kustomer.brands.createCreate brandwrite
kustomer.brands.getGet brand by IDread
kustomer.brands.get_defaultGet default brandread
kustomer.brands.listGet brandsread
kustomer.brands.updateUpdate brandwrite

Hooks web5

kustomer.hooks_web.createCreate Web Hookwrite
kustomer.hooks_web.getGet a Web Hook by IDread
kustomer.hooks_web.listGet Web Hooksread
kustomer.hooks_web.send_transactionCreate Web Hook Transactionwrite
kustomer.hooks_web.updateUpdate Web Hookwrite

KB articles5

kustomer.kb_articles.createCreate an Articlewrite
kustomer.kb_articles.getGet Article by IDread
kustomer.kb_articles.listGet Articlesread
kustomer.kb_articles.searchSearch Articlesread
kustomer.kb_articles.updateUpdate Articlewrite

KB forms5

kustomer.kb_forms.createCreate a Formwrite
kustomer.kb_forms.getGet Form by IDread
kustomer.kb_forms.listGet Formsread
kustomer.kb_forms.updateUpdate Formwrite
kustomer.kb_forms.deleteDelete Formdestructive

KB knowledge bases domains5

kustomer.kb_knowledge_bases_domains.createCreate Custom Domainwrite
kustomer.kb_knowledge_bases_domains.getGet Custom Domain By IDread
kustomer.kb_knowledge_bases_domains.listGet Custom Domainsread
kustomer.kb_knowledge_bases_domains.updateUpdate Custom Domainwrite
kustomer.kb_knowledge_bases_domains.deleteDelete Custom Domaindestructive

KB themes revisions files5

kustomer.kb_themes_revisions_files.createCreate Revision Theme Filewrite
kustomer.kb_themes_revisions_files.getGet Theme File by Revisionread
kustomer.kb_themes_revisions_files.listGet Theme Files by Revisionread
kustomer.kb_themes_revisions_files.updateUpdate Revision Theme Filewrite
kustomer.kb_themes_revisions_files.deleteDelete Revision Theme Filedestructive

Klasses5

kustomer.klasses.createCreate Klasswrite
kustomer.klasses.getGet Klass by IDread
kustomer.klasses.listGet Klassesread
kustomer.klasses.updateUpdate Klass by IDwrite
kustomer.klasses.deleteDelete Klassdestructive

Outbound webhooks5

kustomer.outbound_webhooks.createCreate Outbound Webhookwrite
kustomer.outbound_webhooks.getGet Outbound Webhookread
kustomer.outbound_webhooks.listList Outbound Webhooksread
kustomer.outbound_webhooks.updateUpdate Outbound Webhookwrite
kustomer.outbound_webhooks.deleteDelete Outbound Webhookdestructive

Role groups5

kustomer.role_groups.createCreate a Role Groupwrite
kustomer.role_groups.getGet A Role Group By IDread
kustomer.role_groups.listGet All Role Groupsread
kustomer.role_groups.updateUpdate a Role Groupwrite
kustomer.role_groups.deleteDelete a Role Groupdestructive

Routing queue rules5

kustomer.routing_queue_rules.createCreate queue rulewrite
kustomer.routing_queue_rules.getGet queue ruleread
kustomer.routing_queue_rules.listGet queue rulesread
kustomer.routing_queue_rules.updateUpdate queue rulewrite
kustomer.routing_queue_rules.deleteDelete queue ruledestructive

Routing work sessions5

kustomer.routing_work_sessions.getGet work session by IDread
kustomer.routing_work_sessions.get_currentGet current work sessionread
kustomer.routing_work_sessions.listGet work sessionsread
kustomer.routing_work_sessions.updateUpdate work session by IDwrite
kustomer.routing_work_sessions.update_currentUpdate current work sessionwrite

Shortcuts5

kustomer.shortcuts.createCreate a shortcutwrite
kustomer.shortcuts.getGet a shortcutread
kustomer.shortcuts.listGet all shortcutsread
kustomer.shortcuts.updateUpdate a shortcutwrite
kustomer.shortcuts.deleteDelete a shortcutdestructive

Shortcuts categories5

kustomer.shortcuts_categories.createCreate a shortcut categorywrite
kustomer.shortcuts_categories.getGet a shortcut categoryread
kustomer.shortcuts_categories.listGet shortcut categoriesread
kustomer.shortcuts_categories.updateUpdate a shortcut categorywrite
kustomer.shortcuts_categories.deleteDelete a shortcut categorydestructive

Snippets 5Spam senders 5Sub statuses 5Comments attachments 4Companies 4Drafts attachments 4Forwards attachments 4Hooks email 4KB categories 4KB tags 4Routing queues 4Routing statuses 4Routing work items 4Workflows 4Attachments 3Comments 3Conversations bulk 3Customers bulk 3Customers merges 3Customers searches folders 3Customers searches pinned 3KB articles schedules 3KB articles versions 3KB internal categories 3KB knowledge bases 3KB themes 3KB themes revisions draft 3Kedge 3Kedge parent 3Kobjects bulk 3Kviews 3Media 3Notifications 3Routing settings 3Satisfaction 3Settings 3Users current settings 3Users settings 3Workflow variables 3AI automations 2AI evaluation runs 2AI evaluation testcase results 2AI summaries 2Apps 2Apps available 2Auth settings 2Chat sessions 2Chat settings 2Companies bulk 2Conversations forwards 2Conversations messages 2Conversations notes 2Conversations tags 2Conversations times 2Customers conversations 2Customers drafts 2Customers events 2Customers kobjects 2Customers messages 2Customers searches positions 2Customers unmasking windows 2Drafts 2Forwards 2KB articles versions draft 2KB categories routes 2KB templates 2KB themes revisions 2Kobjects comments 2Messages bulk 2Metadata 2Notes bulk 2Notifications current user settings 2Notifications logs settings 2Outbound webhooks transactions 2Public KB articles 2Public KB categories 2Public KB themes 2Routing queues work items 2Routing users work sessions 2Teams members 2Workflows variables 2AI automations evaluations 1Audit logs 1Auth customer settings 1Auth roles 1Bulk 1Bulk batches 1Chat assistant messages 1Chat handoff 1Chat messages 1Chat outbound assistant messages 1Chat outbound messages 1Chat outbound typing 1Chat queues metrics 1Chat satisfaction responses 1Chat sessions messages 1Companies kobjects 1Conversations attachments 1Conversations events 1Conversations times V2 1Customers archive 1Customers notes 1Customers sessions 1Customers sessions events 1Hooks email transactions 1Hooks form transactions 1Hooks web transactions 1KB articles routes 1KB articles versions latest 1KB versions 1Kviews order 1Messages attachments 1Outbound accounts 1Outbound webhooks events 1Public auth settings 1Public KB forms 1Public KB themes files 1Routing conversations work items 1Routing current user settings 1Routing queue rules criteria 1Routing queue rules order 1Routing queues work sessions 1Routing work sessions current work items 1Routing work sessions work items 1Satisfaction order 1Satisfaction responses 1Slas 1Tracking event 1Tracking identity 1Tracking identity event 1Users teams 1Workflows processes 1

This index shows a sample of each area. All 442 actions, with their inputs and prices, are in the catalogue, which a free sandbox key can search.

Questions

The Kustomer MCP server, answered.

Is there a Kustomer MCP server for Claude?

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 442 Kustomer actions across customers, users, conversations and messages, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Kustomer.

What do I need to connect Kustomer?

Kustomer API key. Plus your host. The free call account { op: "connections.requirements", service: "kustomer" } lists exactly what to paste.

Can an AI agent delete or change things in Kustomer?

Only if its key allows it, and only with an explicit confirmation. 51 Kustomer actions are destructive, including delete Team, delete a Role Group and delete customer. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

Will an AI agent use up my Kustomer API limit?

actionlake paces every call to the limits in the Kustomer service file: 300 calls a minute per connection. Repeated reads are answered from cache (212 Kustomer actions can be), which never reaches Kustomer.

What does a Kustomer action cost?

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (87 Kustomer actions page). Cache hits, searches, dry runs and calls Kustomer refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

Which Kustomer API does it cover?

The Kustomer REST API v1 (plus v2 conversation times, v2.1 chat and v3 knowledge base) at your Kustomer instance's API base URL, which you enter when connecting. It is built from Kustomer's documentation as read on 23 October 2026. 442 actions in 162 areas, each one in the signed service file (version 1.0.0).

Can I combine Kustomer with my other systems?

Yes. ask joins Kustomer to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. Kustomer maps crm.company, which 227 other connectors also map.

Does actionlake keep my Kustomer data, and where?

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 2 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Kustomer credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

Which AI clients can use it?

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

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Kustomer MCP server for AI agents.

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Add actionlake to Claude.

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