Connectors · Service desk & support

Zenduty MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Zenduty and the rest of your systems. It gives your agent 140 Zenduty actions (64 reads, 52 writes and 24 that wait for a confirmation) and holds the Zenduty credential itself, so the agent never does. It paces Zenduty's limits and records every call.

Connect Zenduty free See pricing

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

claude mcp add --transport http actionlake https://connect.actionlake.com/mcp

140actionsin one signed file
64readlook, never change
52writecreate and update
24wait for a yesdestructive, confirmed first

Set up

Connect Zenduty in three steps.

01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp
02
Connect Zenduty.
API key. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
- api_keyZenduty API token (Account Settings > API Keys; account owner or admin)
```
account { op: "connections.requirements", service: "zenduty" }
# free: exactly what to paste, and what is found for you
```

Make the first call. Check before a write.

Ask in plain words; Claude picks the action. Before anything changes, check validates the call and prices it, for free.

do    { action: "zenduty.teams.list" }# list all team objects · read · 1 upstream callcheck { action: "zenduty.incidents.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent

Zenduty at a glance

Sign-in: API key. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
You provide: api_key
Limits we pace to: 5 calls a second, per connection
API covered: Zenduty REST API (OpenAPI 3.0.0, 1.1.0)www.zenduty.com
Built from: Zenduty's documentation, read 23 October 2026apidocs.zenduty.com apidocs.zenduty.com
Service file: Version 1.0.0, signed (Ed25519)
Cached reads: 58 of 64 reads, for up to 5 minutes; a write clears what it affects
Shared entities: 6, so ask can line Zenduty up with your other systems
Data: Processed and stored in Sydney, Australia. No US region yet

Capabilities

What an AI agent can do in Zenduty.

140 actions in 32 areas. Every one carries its effect, so a key can allow the reads and hold the rest.

64readlook, never change
52writecreate and update
24destructivewait for a confirmation

Integrations
7
3 read · 3 write · 1 destructive
Create the Integration object · List all Integration objects · Retrieve the Integration object · Fetch metadata of the Integration object
Global router rules
6
2 read · 3 write · 1 destructive
Create the Global Router Rule object · List all Global Router Rule objects · Retrieve the Global Router Rule object · Update the Global Router Rule object
Alert rules
5
2 read · 2 write · 1 destructive
Create the Alert Rule object · List all Alert Rules objects · Retrieve the Alert Rule object · Update the Alert Rule data
Custom roles
5
2 read · 2 write · 1 destructive
Create the Account Custom Role object · List all Account Custom Role objects · Retrieve the Account Custom Role object · Update the Account Custom Role object
Escalation policies
5
2 read · 2 write · 1 destructive
Create the Escalation Policy object · List all Escalation Policy objects · Retrieve the Escalation Policy object · Update the Escalation Policy object
Global routers
5
2 read · 2 write · 1 destructive
Create the Global Router object · List all Global Router objects · Retrieve the Global Router object · Update the Global Router data
Incident notes
5
2 read · 2 write · 1 destructive
List all Incident Note objects · Create the Incident Note object · Update the Incident Note object · Delete the Incident Note object
Incident roles
5
2 read · 2 write · 1 destructive
Create the Incident Role object · List all Incident Role objects · Retrieve the Incident Role object · Update the Incident Role object

24 more areas · 97 actions

Maintenance windows 5
Members 5
Postmortems 5
Priorities 5
Schedules 5
Services 5
Slas 5
Tags 5
Task templates 5
Team members 5
Teams 5
Analytics 4
Contact methods 4
Forwarding rules 4
Incident responders 4
Incident tags 4
Incidents 4
Notification rules 4
Oncall 4
Events 3
Schedule overrides 2
Team permissions 2
User custom roles 2
Incident alerts 1

Top actions

The Zenduty API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 37 of Zenduty's 38 action names are shared with at least one other connector, so an agent learns them once.

Action	What it does	Effect	Same name in
`zenduty.teams.list`List all Team objects	List all Team objects.	read	`identity.group.list`262 connectors
`zenduty.incident_notes.list`List all Incident Note objects	List all Incident Note objects.	read	`monitoring.incident_note.list`11 connectors
`zenduty.team_members.list`List all Team Member objects	List all Team Member objects.	read	`identity.group_member.list`103 connectors
`zenduty.incidents.create`Create the Incident object	Create the Incident object.	write	`monitoring.incident.create`13 connectors
`zenduty.teams.create`Create the Team object	Create the Team object.	write	`identity.group.create`205 connectors
`zenduty.incident_notes.create`Create the Incident Note object	Create the Incident Note object.	write	`monitoring.incident_note.create`12 connectors
`zenduty.members.list`List all Account Member objects	List all Account Member objects.	read	`work.workspace_member.list`26 connectors
`zenduty.incidents.get`Retrieve the Incident object	Retrieve the Incident object.	read	`monitoring.incident.get`20 connectors
`zenduty.teams.delete`Delete the Team object	Delete the Team object.	destructive	`identity.group.delete`181 connectors
`zenduty.events.create`Create the Event object	Create the Event object.	write	`monitoring.event.create`12 connectors
`zenduty.team_members.update`Update the Team Member object	Update the Team Member object.	write	`identity.group_member.update`34 connectors
`zenduty.postmortems.list`List all Postmortem objects	List all Postmortem objects.	read	`monitoring.postmortem.list`6 connectors

Try it

Prompts to paste into Claude.

Each one names the Zenduty actions it will call, so you know what it reads and what it changes before you send it.

Readread
Which Zenduty incidents are open, and how long has each been open?
callszenduty.incidents.query
Writewrite
Create the Incident object in Zenduty. Show me exactly what you will send before you save it.
callszenduty.incidents.create

Governance for Zenduty

Destructive actions wait for a yes.

24 Zenduty actions are destructive. These are all of them:

Delete the Team objectzenduty.teams.delete
Delete the Incident Note objectzenduty.incident_notes.delete
Delete the Postmortem datazenduty.postmortems.delete
Delete the Schedule objectzenduty.schedules.delete
Delete the Escalation Policy objectzenduty.escalation_policies.delete
Delete the SLA objectzenduty.slas.delete
Delete the Tag objectzenduty.tags.delete
Delete Userzenduty.members.delete
Delete the Service objectzenduty.services.delete
Delete the Priority objectzenduty.priorities.delete
Delete the Alert Rule objectzenduty.alert_rules.delete
Delete the Account Custom Role objectzenduty.custom_roles.delete
Delete the Integration objectzenduty.integrations.delete
Delete the Team Member objectzenduty.team_members.delete
Delete the Incident Tag objectzenduty.incident_tags.delete
Delete the Global Router datazenduty.global_routers.delete
Delete the Incident Role objectzenduty.incident_roles.delete
Delete the Task Template objectzenduty.task_templates.delete
Delete the User Contact Methods objectzenduty.contact_methods.delete
Delete the User Forwarding Rule objectzenduty.forwarding_rules.delete
Delete the User Notification Rules objectzenduty.notification_rules.delete
Delete the Global Router Rule datazenduty.global_router_rules.delete
Delete an Incident Responderzenduty.incident_responders.delete
Delete the Team Maintenance Mode objectzenduty.maintenance_windows.delete

A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

dozenduty.teams.deleteconfirm_policy: human

Delete the Team object?

intent: the user asked me to delete the Team object

run suspended · waiting for a named person · key zenduty-agent cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

account {  op: "keys.create", name: "zenduty-agent",  allowed_actions: ["zenduty.*"], cap_calls: 2000,  confirm_policy: "human_for_writes",  approval_rules: [    { match: "zenduty.teams.delete", approver: "[email protected]" },    { match: "zenduty.incident_notes.delete", approver: "[email protected]" },    { match: "zenduty.postmortems.delete", approver: "[email protected]" }  ]}

Illustrative. Scoped to Zenduty only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

What Zenduty costs on actionlake.

Every Zenduty action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Zenduty refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

1upstream call per actionall 140 Zenduty actions
140actions pageeach page of a long list is one call
58reads can be cacheda cache hit costs nothing
100,000calls a month, freepaid plans from US$49 a month for 250,000

See pricing

Action index

Every Zenduty action.

140 actions by area: the id your agent calls, what it does, and its effect.

Integrations7

zenduty.integrations.createCreate the Integration objectwrite
zenduty.integrations.deleteDelete the Integration objectdestructive
zenduty.integrations.getRetrieve the Integration objectread
zenduty.integrations.get_metadataFetch metadata of the Integration objectread
zenduty.integrations.listList all Integration objectsread
zenduty.integrations.regenerate_keyRegenerate the Integration keywrite
zenduty.integrations.updateUpdate the Integration objectwrite

Global router rules6

zenduty.global_router_rules.createCreate the Global Router Rule objectwrite
zenduty.global_router_rules.deleteDelete the Global Router Rule datadestructive
zenduty.global_router_rules.getRetrieve the Global Router Rule objectread
zenduty.global_router_rules.listList all Global Router Rule objectsread
zenduty.global_router_rules.reorderUpdate the Global Router Rule objectwrite
zenduty.global_router_rules.updateUpdate the Global Router Rule datawrite

Alert rules5

zenduty.alert_rules.createCreate the Alert Rule objectwrite
zenduty.alert_rules.deleteDelete the Alert Rule objectdestructive
zenduty.alert_rules.getRetrieve the Alert Rule objectread
zenduty.alert_rules.listList all Alert Rules objectsread
zenduty.alert_rules.updateUpdate the Alert Rule datawrite

Custom roles5

zenduty.custom_roles.createCreate the Account Custom Role objectwrite
zenduty.custom_roles.deleteDelete the Account Custom Role objectdestructive
zenduty.custom_roles.getRetrieve the Account Custom Role objectread
zenduty.custom_roles.listList all Account Custom Role objectsread
zenduty.custom_roles.updateUpdate the Account Custom Role objectwrite

Escalation policies5

zenduty.escalation_policies.createCreate the Escalation Policy objectwrite
zenduty.escalation_policies.deleteDelete the Escalation Policy objectdestructive
zenduty.escalation_policies.getRetrieve the Escalation Policy objectread
zenduty.escalation_policies.listList all Escalation Policy objectsread
zenduty.escalation_policies.updateUpdate the Escalation Policy objectwrite

Global routers5

zenduty.global_routers.createCreate the Global Router objectwrite
zenduty.global_routers.deleteDelete the Global Router datadestructive
zenduty.global_routers.getRetrieve the Global Router objectread
zenduty.global_routers.listList all Global Router objectsread
zenduty.global_routers.updateUpdate the Global Router datawrite

Incident notes5

zenduty.incident_notes.createCreate the Incident Note objectwrite
zenduty.incident_notes.deleteDelete the Incident Note objectdestructive
zenduty.incident_notes.getRetrieve the Incident Note objectread
zenduty.incident_notes.listList all Incident Note objectsread
zenduty.incident_notes.updateUpdate the Incident Note objectwrite

Incident roles5

zenduty.incident_roles.createCreate the Incident Role objectwrite
zenduty.incident_roles.deleteDelete the Incident Role objectdestructive
zenduty.incident_roles.getRetrieve the Incident Role objectread
zenduty.incident_roles.listList all Incident Role objectsread
zenduty.incident_roles.updateUpdate the Incident Role objectwrite

Maintenance windows5

zenduty.maintenance_windows.createCreate the Team Maintenance Mode objectwrite
zenduty.maintenance_windows.deleteDelete the Team Maintenance Mode objectdestructive
zenduty.maintenance_windows.getRetrieve the Team Maintenance Mode objectread
zenduty.maintenance_windows.listList all Team Maintenance Mode objectsread
zenduty.maintenance_windows.updateUpdate Team Maintenance Mode objectwrite

Members5

zenduty.members.deleteDelete Userdestructive
zenduty.members.getRetrieve the Account Member objectread
zenduty.members.inviteInvite Userwrite
zenduty.members.listList all Account Member objectsread
zenduty.members.updateUpdate the Account Member objectwrite

Postmortems5

zenduty.postmortems.createCreate the Postmortem objectwrite
zenduty.postmortems.deleteDelete the Postmortem datadestructive
zenduty.postmortems.getRetrieve the Postmortem objectread
zenduty.postmortems.listList all Postmortem objectsread
zenduty.postmortems.updateUpdate the Postmortem datawrite

Priorities5

zenduty.priorities.createCreate the Priority objectwrite
zenduty.priorities.deleteDelete the Priority objectdestructive
zenduty.priorities.getRetrieve the Priority objectread
zenduty.priorities.listList all Priority objectsread
zenduty.priorities.updateUpdate the Priority objectwrite

Schedules5

zenduty.schedules.createCreate the Schedule objectwrite
zenduty.schedules.deleteDelete the Schedule objectdestructive
zenduty.schedules.getRetrieve the Schedule objectread
zenduty.schedules.listList all Schedule objectsread
zenduty.schedules.updateUpdate the Schedule objectwrite

Services5

zenduty.services.createCreate the Service objectwrite
zenduty.services.deleteDelete the Service objectdestructive
zenduty.services.getRetrieve the Service objectread
zenduty.services.listList all Service objectsread
zenduty.services.updateUpdate the Service objectwrite

Slas5

zenduty.slas.createCreate the SLA objectwrite
zenduty.slas.deleteDelete the SLA objectdestructive
zenduty.slas.getRetrieve the SLA objectread
zenduty.slas.listList all SLA objectsread
zenduty.slas.updateUpdate the SLA objectwrite

Tags5

zenduty.tags.createCreate the Tag objectwrite
zenduty.tags.deleteDelete the Tag objectdestructive
zenduty.tags.getRetrieve the Tag objectread
zenduty.tags.listList all Tag objectsread
zenduty.tags.updateUpdate the Tag objectwrite

Task templates5

zenduty.task_templates.createCreate the Task Template objectwrite
zenduty.task_templates.deleteDelete the Task Template objectdestructive
zenduty.task_templates.getRetrieve the Task Template objectread
zenduty.task_templates.listList all Task Template objectsread
zenduty.task_templates.updateUpdate the Task Template objectwrite

Team members5

zenduty.team_members.createAdd user to Teamwrite
zenduty.team_members.deleteDelete the Team Member objectdestructive
zenduty.team_members.getRetrieve the Team Member objectread
zenduty.team_members.listList all Team Member objectsread
zenduty.team_members.updateUpdate the Team Member objectwrite

Teams5

zenduty.teams.createCreate the Team objectwrite
zenduty.teams.deleteDelete the Team objectdestructive
zenduty.teams.getRetrieve the Team objectread
zenduty.teams.listList all Team objectsread
zenduty.teams.updateUpdate the Team objectwrite

Analytics4

zenduty.analytics.incident_statsGet Incident Statsread
zenduty.analytics.service_analyticsGet Service Analyticsread
zenduty.analytics.team_analyticsGet Team Analyticsread
zenduty.analytics.user_analyticsGet User Analyticsread

Contact methods4

zenduty.contact_methods.createCreate the User Contact Methods objectwrite
zenduty.contact_methods.deleteDelete the User Contact Methods objectdestructive
zenduty.contact_methods.getRetrieve the User Contact Methods objectread
zenduty.contact_methods.listList all User Contact Method objectsread

Forwarding rules4

zenduty.forwarding_rules.createCreate the User Forwarding Rules objectwrite
zenduty.forwarding_rules.deleteDelete the User Forwarding Rule objectdestructive
zenduty.forwarding_rules.getRetrieve the User Forwarding Rules objectread
zenduty.forwarding_rules.listList all User Forwarding Rule objectsread

Incident responders4

zenduty.incident_responders.createAdd an Incident Responderwrite
zenduty.incident_responders.deleteDelete an Incident Responderdestructive
zenduty.incident_responders.getRetrieve an Incident Responderread
zenduty.incident_responders.listList all Incident Responders objectsread

Incident tags4

zenduty.incident_tags.createCreate the Incident Tag objectwrite
zenduty.incident_tags.deleteDelete the Incident Tag objectdestructive
zenduty.incident_tags.getRetrieve the Incident Tag objectread
zenduty.incident_tags.listList all Incident Tag objectsread

Incidents4

zenduty.incidents.createCreate the Incident objectwrite
zenduty.incidents.getRetrieve the Incident objectread
zenduty.incidents.queryList all Incident objects(filtered)read
zenduty.incidents.updateUpdate the Incident objectwrite

Notification rules4

zenduty.notification_rules.createCreate the User Notification Rules objectwrite
zenduty.notification_rules.deleteDelete the User Notification Rules objectdestructive
zenduty.notification_rules.getRetrieve the User Notification Rule objectread
zenduty.notification_rules.listList all Users' Notification Rule objectsread

Oncall4

zenduty.oncall.get_escalation_policyRetrieve Escalation Policy OnCall object in an Escalation Policyread
zenduty.oncall.get_serviceRetrieve Escalation Policy OnCall object in a Serviceread
zenduty.oncall.list_teamList all Escalation Policy OnCall object's in a Team V2read
zenduty.oncall.list_team_v1List all Escalation Policy OnCall object's in a Team V1read

Events3

zenduty.events.createCreate the Event objectwrite
zenduty.events.create_genericCreate the Event objectwrite
zenduty.events.get_alert_statusGet the status of an Alertread

Schedule overrides2

zenduty.schedule_overrides.createCreate the Schedule Override objectwrite
zenduty.schedule_overrides.listList all Schedule overrides objectsread

Team permissions2

zenduty.team_permissions.getRetrieve Team Permission objectread
zenduty.team_permissions.updateUpdate the Team Permission objectwrite

User custom roles2

zenduty.user_custom_roles.createCreate the User Custom Role objectwrite
zenduty.user_custom_roles.listList all User Custom Role objectsread

Incident alerts1

zenduty.incident_alerts.listList all Incident Alert objectsread

Questions

The Zenduty MCP server, answered.

Is there a Zenduty MCP server for Claude?

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 140 Zenduty actions across integrations, global router rules, alert rules and custom roles, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Zenduty.

What do I need to connect Zenduty?

Zenduty API token (Account Settings > API Keys; account owner or admin). The free call account { op: "connections.requirements", service: "zenduty" } lists exactly what to paste.

Can an AI agent delete or change things in Zenduty?

Only if its key allows it, and only with an explicit confirmation. 24 Zenduty actions are destructive, including delete the Team object, delete the Incident Note object and delete the Postmortem data. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

Will an AI agent use up my Zenduty API limit?

actionlake paces every call to the limits in the Zenduty service file: 5 calls a second per connection. Repeated reads are answered from cache (58 Zenduty actions can be), which never reaches Zenduty.

What does a Zenduty action cost?

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (140 Zenduty actions page). Cache hits, searches, dry runs and calls Zenduty refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

Which Zenduty API does it cover?

The Zenduty REST API (OpenAPI 3.0.0, 1.1.0) at www.zenduty.com. It is built from Zenduty's documentation as read on 23 October 2026. 140 actions in 32 areas, each one in the signed service file (version 1.0.0).

Does actionlake keep my Zenduty data, and where?

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Zenduty credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

Which AI clients can use it?

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

Give your agent Zenduty today.

Connect Zenduty free See pricing

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

Zenduty MCP server for AI agents.

Connect Zenduty in three steps.

Add actionlake to Claude.

Connect Zenduty.

Make the first call. Check before a write.

What an AI agent can do in Zenduty.

Integrations

Global router rules

Alert rules

Custom roles

Escalation policies

Global routers

Incident notes

Incident roles