Connectors · Work & projects
Webex Contact Center MCP server for AI agents.
actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Webex Contact Center and the rest of your systems. It gives your agent 484 Webex Contact Center actions (221 reads, 189 writes and 74 that wait for a confirmation) and holds the Webex Contact Center credential itself, so the agent never does. It paces Webex Contact Center's limits and records every call. Connecting Webex Contact Center needs your own Webex Contact Center OAuth app and one admin sign-in.
100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.
claude mcp add --transport http actionlake https://connect.actionlake.com/mcpdo { action: "webex_contact_center.user.list", intent: "check which Webex Contact Center account is connected"}# List Users · read · 1 upstream call- 484actionsin one signed file
- 221readlook, never change
- 189writecreate and update
- 74wait for a yesdestructive, confirmed first
Set up
Connect Webex Contact Center in three steps.
- 01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp - 02
Connect Webex Contact Center.
OAuth 2.0, authorization code. You register your own OAuth app with Webex Contact Center, an admin signs in once, and you paste the app's client id and secret and the tokens from that sign-in; actionlake renews the access token from then on. actionlake stores what you paste write-only, sealed under your tenant's key.
Before the first sign-in, Webex Contact Center needs an OAuth app of your own, registered in its developer portal. actionlake has no Webex Contact Center app to lend you.
access_tokenAccess token from one sign-in with your own OAuth apprefresh_tokenRefresh token from the same sign-in; the access token is renewed from itclient_idWebex integration Client ID: developer.webex.com > My Webex Apps > Create a New App > Integrationclient_secretWebex integration Client Secret (shown once when the integration is created)hostWhere your Webex Contact Center lives: your hostorg_idYour Webex Contact Center org id
account { op: "connections.requirements", service: "webex_contact_center" } # free: exactly what to paste, and what is found for you - 03
Make the first call. Check before a write.
Ask in plain words; Claude picks the action. Before anything changes,
checkvalidates the call and prices it, for free.do { action: "webex_contact_center.user.list" }# list users · read · 1 upstream callcheck { action: "webex_contact_center.team.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent
Webex Contact Center at a glance
- Sign-in
- OAuth 2.0, authorization code. You register your own OAuth app with Webex Contact Center, an admin signs in once, and you paste the app's client id and secret and the tokens from that sign-in; actionlake renews the access token from then on.
- You provide
access_tokenrefresh_tokenclient_idclient_secret- Setup fields
hostorg_id- Limits we pace to
- 400 calls a minute, per connection
- API covered
- Webex Contact Center REST API (webex-openapi-specs, OpenAPI 3.0), at your Webex Contact Center instance's API base URL, which you enter when connecting
- Built from
- Webex Contact Center's documentation, read 23 October 2026OpenAPI spec (GitHub)developer.webex.com
- Service file
- Version 1.0.0, signed (Ed25519)
- Cached reads
- 209 of 221 reads, for up to 5 minutes; a write clears what it affects
- Shared entities
- 4, so ask can line Webex Contact Center up with your other systems
- Data
- Processed and stored in Sydney, Australia. No US region yet
Capabilities
What an AI agent can do in Webex Contact Center.
484 actions in 66 areas. Every one carries its effect, so a key can allow the reads and hold the rest.
- 221readlook, never change
- 189writecreate and update
- 74destructivewait for a confirmation
Tasks
271 read · 18 write · 8 destructive
Get Tasks · Create Task · Update Task · Accept Preview Task
Contact service queue
2314 read · 6 write · 3 destructive
List Contact Service Queues · Create a new Contact Service Queue · Get specific Contact Service Queue by ID · Update specific Contact Service Queue by ID
Address book
199 read · 7 write · 3 destructive
Create a new Address Book · Create a new Address Book · List Address Book(s) · List Address Book(s)
Users
1712 read · 5 write · 0 destructive
List Users · Get specific User by ID · Partially update User by ID · Get the agents matching skill requirements criteria
Outdial ani
157 read · 6 write · 2 destructive
Create a new Outdial ANI · List Outdial ANIs · List Outdial ANIs · Create a new Outdial ANI Entry
Agent personal greeting files
134 read · 6 write · 3 destructive
Create a new Greeting File · Create a new Greeting File · List Greeting Files · List Greeting Files
Flows
136 read · 6 write · 1 destructive
List Flows or Subflows · Get a Flow or Subflow · Delete a Flow or Subflow · Search Flows
Dial number
127 read · 3 write · 2 destructive
Create a new Dialed Number Mapping · List Dialed Number Mapping(s) · List Dialed Number Mapping(s) · List Dialed Number Mapping(s)
58 more areas · 345 actions
- Subscriptions 12
- Agents 11
- Auxiliary code 11
- Journey profile creation insights API 11
- Entry point 10
- Global variables 10
- Multimedia profile 10
- Site 10
- Desktop profile 9
- Functions 9
- Journey customer identification API 9
- Skill 9
- Team 9
- Work types 9
- AI feature 8
- Asset 8
- Auto csat 8
- Business hour 8
- Call monitoring 8
- Contact number 8
- Desktop layout 8
- Dial plan 8
- Holiday list 8
- Overrides 8
- Resource collection 8
- Skill profile 8
- User profiles 8
- Audio files 7
- Call monitoring request 7
- Channel 7
- Contact list management 7
- Data sources 7
- Journey trigger actions API 7
- Agent wellbeing 5
- Callbacks 5
- Journey workspace management API 5
- Organization setting 5
- Usage reports 5
- Campaign manager 4
- Tenant configuration 4
- Activities 3
- DNC management 3
- Generated summaries 3
- Journey subscription API 3
- Templates 2
- Agent summaries 1
- Campaign group 1
- Captures 1
- Estimated wait time 1
- Events 1
- External data updates 1
- Journey data ingestion API 1
- Legacy flows 1
- Notification 1
- Queues 1
- Realtime 1
- Search 1
- Search metadata 1
Top actions
The Webex Contact Center API, shaped for agents.
The ids your agent types, what each does, and the one name it shares with other systems. 30 of Webex Contact Center's 30 action names are shared with at least one other connector, so an agent learns them once.
| Action | What it does | Effect | Same name in |
|---|---|---|---|
webex_contact_center.user.listList Users | List Users. | read | identity.user.list474 connectors |
webex_contact_center.team.listList Teams | List Teams. | read | identity.group.list262 connectors |
webex_contact_center.team.createCreate a new Team | Create a new Team. | write | identity.group.create205 connectors |
webex_contact_center.user.getGet specific User by ID | Get specific User by ID. | read | identity.user.get399 connectors |
webex_contact_center.site.listList Site(s) | List Site(s). | read | hr.location.list32 connectors |
webex_contact_center.team.deleteDelete specific Team by ID | Delete specific Team by ID. | destructive | identity.group.delete181 connectors |
webex_contact_center.contact_service_queue.listList Contact Service Queues | List Contact Service Queues. | read | service.queue.list21 connectors |
webex_contact_center.flows.listList Flows or Subflows | List Flows or Subflows. | read | automation.workflow.list51 connectors |
webex_contact_center.subscriptions.createRegister Subscription | Register Subscription. | write | automation.webhook.create209 connectors |
webex_contact_center.subscriptions.listList Subscriptions | List Subscriptions. | read | automation.webhook.list202 connectors |
webex_contact_center.site.createCreate a new Site | Create a new Site. | write | hr.location.create23 connectors |
webex_contact_center.contact_service_queue.createCreate a new Contact Service Queue | Create a new Contact Service Queue. | write | service.queue.create14 connectors |
Try it
Prompts to paste into Claude.
Each one names the Webex Contact Center actions it will call, so you know what it reads and what it changes before you send it.
- Readread
Who has access in Webex Contact Center? List every user and their role.
calls
webex_contact_center.user.list - Writewrite
Create a new Team in Webex Contact Center. Show me exactly what you will send before you save it.
calls
webex_contact_center.team.create
Governance for Webex Contact Center
Destructive actions wait for a yes.
74 Webex Contact Center actions are destructive. The first 10:
- Delete specific Team by ID
webex_contact_center.team.delete - Delete a Flow or Subflow
webex_contact_center.flows.delete - Delete Subscription
webex_contact_center.subscriptions.delete - Delete specific Site by ID
webex_contact_center.site.delete - Delete specific Contact Service Queue by ID
webex_contact_center.contact_service_queue.delete - Delete specific Asset by ID
webex_contact_center.asset.delete - Delete specific Skill by ID
webex_contact_center.skill.delete - Delete specific Channel by ID
webex_contact_center.channel.delete - Delete Monitoring Request
webex_contact_center.monitor.delete - Delete specific Dial Plan by ID
webex_contact_center.dial_plan.delete
A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.
Delete specific Team by ID?
intent: the user asked me to delete specific Team by ID
account { op: "keys.create", name: "webex-contact-center-agent", allowed_actions: ["webex_contact_center.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "webex_contact_center.team.delete", approver: "[email protected]" }, { match: "webex_contact_center.flows.delete", approver: "[email protected]" }, { match: "webex_contact_center.subscriptions.delete", approver: "[email protected]" } ]}Cost
What Webex Contact Center costs on actionlake.
Every Webex Contact Center action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Webex Contact Center refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
- 1upstream call per actionall 484 Webex Contact Center actions
- 484actions pageeach page of a long list is one call
- 209reads can be cacheda cache hit costs nothing
- 100,000calls a month, freepaid plans from US$49 a month for 250,000
Action index
Every Webex Contact Center action.
484 actions by area: the id your agent calls, what it does, and its effect.
Tasks27
webex_contact_center.dialer_campaign_preview_task.acceptAccept Preview Taskwritewebex_contact_center.tasks.createCreate Taskwritewebex_contact_center.tasks.create_v2Create Taskwritewebex_contact_center.tasks.listGet Tasksreadwebex_contact_center.tasks.updateUpdate Taskwritewebex_contact_center.dialer_campaign_preview_task.removeRemove Preview Taskdestructive- and 21 more in this area
Contact service queue23
webex_contact_center.contact_service_queue.createCreate a new Contact Service Queuewritewebex_contact_center.contact_service_queue.getGet specific Contact Service Queue by IDreadwebex_contact_center.contact_service_queue.get_v2Get specific Contact Service Queue by IDreadwebex_contact_center.contact_service_queue.listList Contact Service Queuesreadwebex_contact_center.contact_service_queue.list_v2List Contact Service Queuesreadwebex_contact_center.contact_service_queue.list_v3List Contact Service Queuesread- and 17 more in this area
Address book19
webex_contact_center.address_book.createCreate a new Address Bookwritewebex_contact_center.address_book.create_v3Create a new Address Bookwritewebex_contact_center.address_book.listList Address Book(s)readwebex_contact_center.address_book.list_v2List Address Book(s)readwebex_contact_center.address_book.list_v3List Address Book(s)readwebex_contact_center.address_book.deleteDelete specific Address Book by IDdestructive- and 13 more in this area
Users17
webex_contact_center.user.fetch_by_skill_requirementsGet the agents matching skill requirements criteriareadwebex_contact_center.user.getGet specific User by IDreadwebex_contact_center.user.listList Usersreadwebex_contact_center.user.list_v2List Usersreadwebex_contact_center.user.updatePartially update User by IDwritewebex_contact_center.user.bulk_updateBulk partial update Userswrite- and 11 more in this area
Outdial ani15
webex_contact_center.outdial_ani.createCreate a new Outdial ANIwritewebex_contact_center.outdial_ani.listList Outdial ANIsreadwebex_contact_center.outdial_ani.list_v2List Outdial ANIsreadwebex_contact_center.outdial_ani_entry.createCreate a new Outdial ANI Entrywritewebex_contact_center.outdial_ani.bulkBulk save Outdial ANIswritewebex_contact_center.outdial_ani.deleteDelete specific Outdial ANI by IDdestructive- and 9 more in this area
Agent personal greeting files13
webex_contact_center.agent_personal_greeting.createCreate a new Greeting Filewritewebex_contact_center.agent_personal_greeting.create_v2Create a new Greeting Filewritewebex_contact_center.agent_personal_greeting.listList Greeting Filesreadwebex_contact_center.agent_personal_greeting.list_v3List Greeting Filesreadwebex_contact_center.agent_personal_greeting.deleteDelete specific Greeting File by IDdestructivewebex_contact_center.agent_personal_greeting.delete_referenceDelete references of an agent from greeting filesdestructive- and 7 more in this area
Flows13
webex_contact_center.flows.deleteDelete a Flow or Subflowdestructivewebex_contact_center.flows.getGet a Flow or Subflowreadwebex_contact_center.flows.listList Flows or Subflowsreadwebex_contact_center.flows.searchSearch Flowsreadwebex_contact_center.flows.createSave a Flow or Subflow Draftwritewebex_contact_center.flows.exportExport a Flow or Subflowread- and 7 more in this area
Dial number12
webex_contact_center.dial_number.createCreate a new Dialed Number Mappingwritewebex_contact_center.dial_number.listList Dialed Number Mapping(s)readwebex_contact_center.dial_number.list_v2List Dialed Number Mapping(s)readwebex_contact_center.dial_number.list_v3List Dialed Number Mapping(s)readwebex_contact_center.dial_number.bulkBulk save Dialed Number Mapping(s)writewebex_contact_center.dial_number.bulk_deleteDelete all Dialed Number Mapping(s)destructive- and 6 more in this area
Subscriptions12
webex_contact_center.subscriptions.createRegister Subscriptionwritewebex_contact_center.subscriptions.create_v2Register Subscriptionwritewebex_contact_center.subscriptions.getGet Subscriptionreadwebex_contact_center.subscriptions.get_v2Get Subscriptionreadwebex_contact_center.subscriptions.listList Subscriptionsreadwebex_contact_center.subscriptions.list_v2List Subscriptionsread- and 6 more in this area
Agents11
webex_contact_center.agents.buddy_listBuddy Agents Listreadwebex_contact_center.agents.loginLoginwritewebex_contact_center.agents.login_v2Loginwritewebex_contact_center.agents.reloadReloadwritewebex_contact_center.agents.reload_v2Reloadwritewebex_contact_center.agents.logoutLogoutdestructive- and 5 more in this area
Auxiliary code11
webex_contact_center.auxiliary_code.createCreate a new Auxiliary Codewritewebex_contact_center.auxiliary_code.listList Auxiliary Code(s)readwebex_contact_center.auxiliary_code.list_v2List Auxiliary Code(s)readwebex_contact_center.auxiliary_code_bulk_export.listBulk export Auxiliary Code(s)readwebex_contact_center.auxiliary_code.bulkBulk save Auxiliary Code(s)writewebex_contact_center.auxiliary_code.bulk_updateBulk partial update Auxiliary Code(s)write- and 5 more in this area
Journey profile creation insights API11
webex_contact_center.journey_events.listHistoric Journey Eventsreadwebex_contact_center.profile_view_templates.createCreate Templatewritewebex_contact_center.profile_view_templates.listGet All Template Detailsreadwebex_contact_center.progressive_profile_views.get_by_identityHistoric Progressive Profile View By Template Idreadwebex_contact_center.profile_view_templates.deleteDelete Template by template Iddestructivewebex_contact_center.profile_view_templates.getGet A specific Template searched by template idread- and 5 more in this area
Entry point10
webex_contact_center.entry_point.createCreate a new Entry Pointwritewebex_contact_center.entry_point.listList Entry Point(s)readwebex_contact_center.entry_point.list_v2List Entry Point(s)readwebex_contact_center.entry_point_bulk_export.listBulk export Entry Point(s)readwebex_contact_center.entry_point.bulkBulk save Entry Point(s)writewebex_contact_center.entry_point.deleteDelete specific Entry Point by IDdestructive- and 4 more in this area
Global variables10
webex_contact_center.cad_variable.createCreate a new Global Variablewritewebex_contact_center.cad_variable.listList Global Variable(s)readwebex_contact_center.cad_variable_bulk_export.listBulk export Global Variable(s)readwebex_contact_center.cad_variable_incoming_references.listList references for a specific Global Variablereadwebex_contact_center.cad_variable.bulkBulk save Global Variable(s)writewebex_contact_center.cad_variable.deleteDelete specific Global Variable by IDdestructive- and 4 more in this area
Multimedia profile10
webex_contact_center.multimedia_profile.createCreate a new Multimedia Profilewritewebex_contact_center.multimedia_profile.listList Multimedia Profile(s)readwebex_contact_center.multimedia_profile.list_v2List Multimedia Profile(s)readwebex_contact_center.multimedia_profile_bulk_export.listBulk export Multimedia Profile(s)readwebex_contact_center.multimedia_profile.bulkBulk save Multimedia Profile(s)writewebex_contact_center.multimedia_profile.deleteDelete specific Multimedia Profile by IDdestructive- and 4 more in this area
Site10
webex_contact_center.site.createCreate a new Sitewritewebex_contact_center.site.getGet specific Site by IDreadwebex_contact_center.site.listList Site(s)readwebex_contact_center.site.list_v2List Site(s)readwebex_contact_center.site.updateUpdate specific Site by IDwritewebex_contact_center.site.bulkBulk save Site(s)write- and 4 more in this area
Desktop profile9
webex_contact_center.agent_profile.createCreate a new Desktop Profilewritewebex_contact_center.agent_profile.listList Desktop Profilesreadwebex_contact_center.agent_profile.list_v2List Desktop Profilesreadwebex_contact_center.agent_profile_incoming_references.listList references for a specific Desktop Profilereadwebex_contact_center.agent_profile.bulkBulk save Desktop Profileswritewebex_contact_center.agent_profile.deleteDelete specific Desktop Profile by IDdestructive- and 3 more in this area
Functions9
webex_contact_center.functions.createCreate a Custom Functionwritewebex_contact_center.functions.exportExport a Custom Functionreadwebex_contact_center.functions.listList Custom Functionsreadwebex_contact_center.functions.lockLock a Custom Functionwritewebex_contact_center.functions.deleteDelete a Custom Functiondestructivewebex_contact_center.functions.getGet a Custom Functionread- and 3 more in this area
Journey customer identification API9
webex_contact_center.journey_person.createCreate a Personwritewebex_contact_center.journey_person.getGet all or a specific Person Detailsreadwebex_contact_center.journey_person_aliases.getSearch for an Identity via aliasesreadwebex_contact_center.journey_person_merge.createMerges Identities to a Primary Identitywritewebex_contact_center.journey_person.deleteDelete specific Person by iddestructivewebex_contact_center.journey_person.updateAdd/Remove/Replace details of a Personwrite- and 3 more in this area
Skill9
webex_contact_center.skill.createCreate a new Skillwritewebex_contact_center.skill.listList Skillsreadwebex_contact_center.skill.list_v2List Skillsreadwebex_contact_center.skill_incoming_references.listList references for a specific Skillreadwebex_contact_center.skill.bulkBulk save Skillswritewebex_contact_center.skill.deleteDelete specific Skill by IDdestructive- and 3 more in this area
Team9
webex_contact_center.team.createCreate a new Teamwritewebex_contact_center.team.getGet specific Team by IDreadwebex_contact_center.team.listList Teamsreadwebex_contact_center.team.list_v2List Teamsreadwebex_contact_center.team.updateUpdate specific Team by IDwritewebex_contact_center.team.bulkBulk save Teamswrite- and 3 more in this area
Work types9
webex_contact_center.work_type.createCreate a new Work Typewritewebex_contact_center.work_type.listList Work Type(s)readwebex_contact_center.work_type_bulk_export.listBulk export Work Type(s)readwebex_contact_center.work_type_incoming_references.listList references for a specific Work Typereadwebex_contact_center.work_type.bulkBulk save Work Type(s)writewebex_contact_center.work_type.deleteDelete specific Work Type by IDdestructive- and 3 more in this area
AI feature8
webex_contact_center.ai_feature.getGet specific AI Feature resource by IDreadwebex_contact_center.ai_feature.listList AI Feature resource(s)readwebex_contact_center.ai_feature_auto_csat_question.createCreate a new Question mapped to AutoCSATwritewebex_contact_center.ai_feature_auto_csat_question.listList Question mapped to AutoCSAT(s)readwebex_contact_center.ai_feature.updatePartially update AI Feature resource by IDwritewebex_contact_center.ai_feature_auto_csat_question.bulkBulk save Question mapped to AutoCSATwrite- and 2 more in this area
Asset8
webex_contact_center.asset.createCreate a new Assetwritewebex_contact_center.asset.getGet specific Asset by IDreadwebex_contact_center.asset.listList Assetsreadwebex_contact_center.asset_incoming_references.listList references for a specific Assetreadwebex_contact_center.asset.bulkBulk save Assetswritewebex_contact_center.asset.deleteDelete specific Asset by IDdestructive- and 2 more in this area
Auto csat8
webex_contact_center.auto_csat.getGet specific Auto CSAT resource by IDreadwebex_contact_center.auto_csat.listList Auto CSAT resource(s)readwebex_contact_center.auto_csat_question.createCreate a new Auto CSAT mapped Questionwritewebex_contact_center.auto_csat_question.listList Auto CSAT mapped Question(s)readwebex_contact_center.auto_csat.updateUpdate specific Auto CSAT resource by IDwritewebex_contact_center.auto_csat_question.bulkBulk save Auto CSAT mapped Question(s)write- and 2 more in this area
Business hour8
webex_contact_center.business_hours.createCreate a new Business Hours resourcewritewebex_contact_center.business_hours.listList Business Hours resourcesreadwebex_contact_center.business_hours.list_v2List Business Hours resourcesreadwebex_contact_center.business_hours_incoming_references.listList references for a specific Business Hours resourcereadwebex_contact_center.business_hours.bulkBulk save Business Hours resourceswritewebex_contact_center.business_hours.deleteDelete specific Business Hours resource by IDdestructive- and 2 more in this area
Call monitoring8
webex_contact_center.monitor.barge_inBargeIn Requestwritewebex_contact_center.monitor.coachWhisper Coach Requestwritewebex_contact_center.monitor.createCreate Monitoring Requestwritewebex_contact_center.monitor.holdHold Monitoring Requestwritewebex_contact_center.monitor.deleteDelete Monitoring Requestdestructivewebex_contact_center.monitor.endEnd Monitoring Requestdestructive- and 2 more in this area
Contact number8
webex_contact_center.contact_number.createCreate a new Contact Numberwritewebex_contact_center.contact_number.listList Contact Number(s)readwebex_contact_center.contact_number_all_numbers.listList all contact numbers(property - number)readwebex_contact_center.contact_number_bulk_export.listBulk export Contact Number(s)readwebex_contact_center.contact_number.bulkBulk save Contact Number(s)writewebex_contact_center.contact_number.deleteDelete specific Contact Number by IDdestructive- and 2 more in this area
Desktop layout8
webex_contact_center.desktop_layout.createCreate a new Desktop Layoutwritewebex_contact_center.desktop_layout.getGet specific Desktop Layout by IDreadwebex_contact_center.desktop_layout.listList Desktop Layout(s)readwebex_contact_center.desktop_layout_incoming_references.listList references for a specific Desktop Layoutreadwebex_contact_center.desktop_layout.bulkBulk save Desktop Layout(s)writewebex_contact_center.desktop_layout.deleteDelete specific Desktop Layout by IDdestructive- and 2 more in this area
Dial plan8
webex_contact_center.dial_plan.createCreate a new Dial Planwritewebex_contact_center.dial_plan.listList Dial Plansreadwebex_contact_center.dial_plan.list_v2List Dial Plansreadwebex_contact_center.dial_plan_incoming_references.listList references for a specific Dial Planreadwebex_contact_center.dial_plan.bulkBulk save Dial Planswritewebex_contact_center.dial_plan.deleteDelete specific Dial Plan by IDdestructive- and 2 more in this area
Holiday list 8Overrides 8Resource collection 8Skill profile 8User profiles 8Audio files 7Call monitoring request 7Channel 7Contact list management 7Data sources 7Journey trigger actions API 7Agent wellbeing 5Callbacks 5Journey workspace management API 5Organization setting 5Usage reports 5Campaign manager 4Tenant configuration 4Activities 3DNC management 3Generated summaries 3Journey subscription API 3Templates 2Agent summaries 1Campaign group 1Captures 1Estimated wait time 1Events 1External data updates 1Journey data ingestion API 1Legacy flows 1Notification 1Queues 1Realtime 1Search 1Search metadata 1
This index shows a sample of each area. All 484 actions, with their inputs and prices, are in the catalogue, which a free sandbox key can search.
Questions
The Webex Contact Center MCP server, answered.
Is there a Webex Contact Center MCP server for Claude?
Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 484 Webex Contact Center actions across tasks, contact service queue, address book and users, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Webex Contact Center.
What do I need to connect Webex Contact Center?
Your own Webex Contact Center OAuth app, registered with Webex Contact Center (its client id and client secret), and the access and refresh tokens from one admin sign-in. actionlake has no Webex Contact Center app of its own, so this is not a one-step consent. actionlake renews the access token as it expires. Plus your host and your org id. The free call account { op: "connections.requirements", service: "webex_contact_center" } lists exactly what to paste.
Can an AI agent delete or change things in Webex Contact Center?
Only if its key allows it, and only with an explicit confirmation. 74 Webex Contact Center actions are destructive, including delete specific Team by ID, delete a Flow or Subflow and delete Subscription. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.
Will an AI agent use up my Webex Contact Center API limit?
actionlake paces every call to the limits in the Webex Contact Center service file: 400 calls a minute per connection. Repeated reads are answered from cache (209 Webex Contact Center actions can be), which never reaches Webex Contact Center.
What does a Webex Contact Center action cost?
One upstream call, the only unit actionlake bills. A list that pages bills one call per page (484 Webex Contact Center actions page). Cache hits, searches, dry runs and calls Webex Contact Center refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
Which Webex Contact Center API does it cover?
The Webex Contact Center REST API (webex-openapi-specs, OpenAPI 3.0) at your Webex Contact Center instance's API base URL, which you enter when connecting. It is built from Webex Contact Center's documentation as read on 23 October 2026. 484 actions in 66 areas, each one in the signed service file (version 1.0.0).
Does actionlake keep my Webex Contact Center data, and where?
actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Webex Contact Center credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.
Which AI clients can use it?
Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.
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