Connectors · Service desk & support
Featurebase MCP server for AI agents.
actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Featurebase and the rest of your systems. It gives your agent 110 Featurebase actions (54 reads, 35 writes and 21 that wait for a confirmation) and holds the Featurebase credential itself, so the agent never does. It paces Featurebase's limits and records every call.
100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.
claude mcp add --transport http actionlake https://connect.actionlake.com/mcpdo { action: "featurebase.companies.list", intent: "check which Featurebase account is connected"}# List all companies · read · 1 upstream call- 110actionsin one signed file
- 54readlook, never change
- 35writecreate and update
- 21wait for a yesdestructive, confirmed first
Set up
Connect Featurebase in three steps.
- 01
Add actionlake to Claude.
Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
https://connect.actionlake.com/mcp - 02
Connect Featurebase.
Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
api_keyFeaturebase secret API key (sk_...)
account { op: "connections.requirements", service: "featurebase" } # free: exactly what to paste, and what is found for you - 03
Make the first call. Check before a write.
Ask in plain words; Claude picks the action. Before anything changes,
checkvalidates the call and prices it, for free.do { action: "featurebase.companies.list" }# list all companies · read · 1 upstream callcheck { action: "featurebase.posts.create", input: { … } }# free: inputs, permissions, cost and confirmations, nothing sent
Featurebase at a glance
- Sign-in
- Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.
- You provide
api_key- Limits we pace to
- 10 calls a second, per connection
- API covered
- Featurebase API 2026-01-01.nova (OpenAPI 3)
do.featurebase.app - Built from
- Featurebase's documentation, read 23 October 2026docs.featurebase.apphelp.featurebase.app
- Service file
- Version 1.0.0, signed (Ed25519)
- Cached reads
- 52 of 54 reads, for up to 5 minutes; a write clears what it affects
- Shared entities
- 3, so ask can line Featurebase up with your other systems
- Data
- Processed and stored in Sydney, Australia. No US region yet
Capabilities
What an AI agent can do in Featurebase.
110 actions in 30 areas. Every one carries its effect, so a key can allow the reads and hold the rest.
- 54readlook, never change
- 35writecreate and update
- 21destructivewait for a confirmation
Contacts
83 read · 3 write · 2 destructive
List contacts · Block a contact · Get contact by ID · Get contact by external user ID
Changelogs
72 read · 4 write · 1 destructive
Create a new changelog · List all changelogs · Get a changelog by ID · Publish a changelog
Conversations
72 read · 3 write · 2 destructive
Create a conversation · List conversations · Reply to a conversation · Get conversation by ID
Comments
62 read · 2 write · 2 destructive
Create a new comment · List comments · Get a comment by ID · Update a comment
Help center redirect rules
63 read · 2 write · 1 destructive
Create a redirect rule · List redirect rules · Get a redirect rule by ID · Get a redirect rule by URL
Tickets
62 read · 3 write · 1 destructive
List tickets · Create a ticket · Reply to a ticket · Get a ticket
Webhooks
62 read · 3 write · 1 destructive
Create a webhook · List webhooks · Get webhook by ID · Refresh webhook signing secret
Companies
52 read · 1 write · 2 destructive
List all companies · Get company by ID · Delete a company · Delete a company by external company ID
22 more areas · 59 actions
- Help center articles 5
- Help center collections 5
- Posts 5
- Contact email preferences 4
- Tags 4
- Company contacts 3
- Post voters 3
- Surveys 3
- Admins 2
- Boards 2
- Brands 2
- Changelog subscribers 2
- Conversation participants 2
- Conversation tags 2
- Custom fields 2
- Help center help centers 2
- Post statuses 2
- Teams 2
- Ticket categories 2
- Ticket custom fields 2
- Ticket statuses 2
- Admin roles 1
Top actions
The Featurebase API, shaped for agents.
The ids your agent types, what each does, and the one name it shares with other systems.
| Action | What it does | Effect | Same name in |
|---|---|---|---|
featurebase.tickets.listList tickets | List tickets. | read | this connector |
featurebase.contacts.listList contacts | List contacts. | read | this connector |
featurebase.companies.listList all companies | List all companies. | read | this connector |
featurebase.posts.listList all posts | List all posts. | read | this connector |
featurebase.admins.listList admins | List admins. | read | this connector |
featurebase.boards.listList all boards | List all boards. | read | this connector |
featurebase.posts.createCreate a new post | Create a new post. | write | this connector |
featurebase.comments.listList comments | List comments. | read | this connector |
featurebase.tickets.replyReply to a ticket | Reply to a ticket. | write | this connector |
featurebase.comments.createCreate a new comment | Create a new comment. | write | this connector |
featurebase.changelogs.createCreate a new changelog | Create a new changelog. | write | this connector |
featurebase.posts.deleteDelete a post | Delete a post. | destructive | this connector |
Try it
Prompts to paste into Claude.
Each one names the Featurebase actions it will call, so you know what it reads and what it changes before you send it.
- Readread
Which Featurebase tickets have been open the longest? Show me the ten oldest with their status.
calls
featurebase.tickets.list - Writewrite
Create a new post in Featurebase. Show me exactly what you will send before you save it.
calls
featurebase.posts.create - Across systemsread
Which Featurebase companies have invoices in ConnectWise PSA, and how many each?
calls
featurebase.companies.listconnectwise_manage.invoices.list
Across your systems
Featurebase, joined to the rest of your business.
One ask fetches from Featurebase and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.
Which Featurebase companies have invoices in ConnectWise PSA, and how many each?
featurebase.companies.list+connectwise_manage.invoices.list, oncrm.company· ConnectWise PSAWhich Featurebase companies have invoices in NetSuite, and how many each?
featurebase.companies.list+netsuite.views.invoices, oncrm.company· NetSuite
crm.company 227crm.contact 192service.ticket 62ask { intent: "which Featurebase companies have invoices in ConnectWise PSA, and how many each", steps: [ { action: "featurebase.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 }, { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 }, { join: { left: "co", right: "inv", on: "crm.company", group_by: "co.name", select: ["co.name", "count(inv.id) as invoices"] } } ]}Governance for Featurebase
Destructive actions wait for a yes.
21 Featurebase actions are destructive. These are all of them:
- Delete a post
featurebase.posts.delete - Delete a ticket
featurebase.tickets.delete - Delete a comment
featurebase.comments.delete - Delete contact by ID
featurebase.contacts.delete - Delete a company
featurebase.companies.delete - Delete a changelog
featurebase.changelogs.delete - Delete a conversation
featurebase.conversations.delete - Delete a comment
featurebase.comments.delete_by_body - Redact a conversation part
featurebase.conversations.redact_part - Delete contact by external user ID
featurebase.contacts.delete_by_user_id - Delete an article
featurebase.help_center_articles.delete - Delete a company by external company ID
featurebase.companies.delete_by_company_id - Delete a collection
featurebase.help_center_collections.delete - Delete a tag
featurebase.tags.delete - Delete a webhook
featurebase.webhooks.delete - Remove a voter from a post
featurebase.post_voters.remove - Remove a contact from a company
featurebase.company_contacts.remove - Detach a tag from a conversation
featurebase.conversation_tags.detach - Remove changelog subscribers
featurebase.changelog_subscribers.remove - Remove a contact from a conversation
featurebase.conversation_participants.remove - Delete a redirect rule
featurebase.help_center_redirect_rules.delete
A destructive action runs only with confirm: true. Under the human policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.
Delete a post?
intent: the user asked me to delete a post
account { op: "keys.create", name: "featurebase-agent", allowed_actions: ["featurebase.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "featurebase.posts.delete", approver: "[email protected]" }, { match: "featurebase.tickets.delete", approver: "[email protected]" }, { match: "featurebase.comments.delete", approver: "[email protected]" } ]}Cost
What Featurebase costs on actionlake.
Every Featurebase action is one upstream call, the only thing actionlake bills. Searching, check, cost, account and any call Featurebase refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
- 1upstream call per actionall 110 Featurebase actions
- 110actions pageeach page of a long list is one call
- 52reads can be cacheda cache hit costs nothing
- 100,000calls a month, freepaid plans from US$49 a month for 250,000
Action index
Every Featurebase action.
110 actions by area: the id your agent calls, what it does, and its effect.
Contacts8
featurebase.contacts.blockBlock a contactwritefeaturebase.contacts.deleteDelete contact by IDdestructivefeaturebase.contacts.delete_by_user_idDelete contact by external user IDdestructivefeaturebase.contacts.getGet contact by IDreadfeaturebase.contacts.get_by_user_idGet contact by external user IDreadfeaturebase.contacts.listList contactsreadfeaturebase.contacts.unblockUnblock a contactwritefeaturebase.contacts.upsertCreate or update a contactwrite
Changelogs7
featurebase.changelogs.createCreate a new changelogwritefeaturebase.changelogs.deleteDelete a changelogdestructivefeaturebase.changelogs.getGet a changelog by IDreadfeaturebase.changelogs.listList all changelogsreadfeaturebase.changelogs.publishPublish a changelogwritefeaturebase.changelogs.unpublishUnpublish a changelogwritefeaturebase.changelogs.updateUpdate a changelogwrite
Conversations7
featurebase.conversations.createCreate a conversationwritefeaturebase.conversations.deleteDelete a conversationdestructivefeaturebase.conversations.getGet conversation by IDreadfeaturebase.conversations.listList conversationsreadfeaturebase.conversations.redact_partRedact a conversation partdestructivefeaturebase.conversations.replyReply to a conversationwritefeaturebase.conversations.updateUpdate a conversationwrite
Comments6
featurebase.comments.createCreate a new commentwritefeaturebase.comments.deleteDelete a commentdestructivefeaturebase.comments.delete_by_bodyDelete a commentdestructivefeaturebase.comments.getGet a comment by IDreadfeaturebase.comments.listList commentsreadfeaturebase.comments.updateUpdate a commentwrite
Help center redirect rules6
featurebase.help_center_redirect_rules.createCreate a redirect rulewritefeaturebase.help_center_redirect_rules.deleteDelete a redirect ruledestructivefeaturebase.help_center_redirect_rules.getGet a redirect rule by IDreadfeaturebase.help_center_redirect_rules.get_by_urlGet a redirect rule by URLreadfeaturebase.help_center_redirect_rules.listList redirect rulesreadfeaturebase.help_center_redirect_rules.updateUpdate a redirect rulewrite
Tickets6
featurebase.tickets.createCreate a ticketwritefeaturebase.tickets.deleteDelete a ticketdestructivefeaturebase.tickets.getGet a ticketreadfeaturebase.tickets.listList ticketsreadfeaturebase.tickets.replyReply to a ticketwritefeaturebase.tickets.updateUpdate a ticketwrite
Webhooks6
featurebase.webhooks.createCreate a webhookwritefeaturebase.webhooks.deleteDelete a webhookdestructivefeaturebase.webhooks.getGet webhook by IDreadfeaturebase.webhooks.listList webhooksreadfeaturebase.webhooks.refresh_secretRefresh webhook signing secretwritefeaturebase.webhooks.updateUpdate a webhookwrite
Companies5
featurebase.companies.deleteDelete a companydestructivefeaturebase.companies.delete_by_company_idDelete a company by external company IDdestructivefeaturebase.companies.getGet company by IDreadfeaturebase.companies.listList all companiesreadfeaturebase.companies.upsertCreate or update a companywrite
Help center articles5
featurebase.help_center_articles.createCreate an articlewritefeaturebase.help_center_articles.deleteDelete an articledestructivefeaturebase.help_center_articles.getGet an article by IDreadfeaturebase.help_center_articles.listList articlesreadfeaturebase.help_center_articles.updateUpdate an articlewrite
Help center collections5
featurebase.help_center_collections.createCreate a collectionwritefeaturebase.help_center_collections.deleteDelete a collectiondestructivefeaturebase.help_center_collections.getGet a collection by IDreadfeaturebase.help_center_collections.listList collectionsreadfeaturebase.help_center_collections.updateUpdate a collectionwrite
Posts5
featurebase.posts.createCreate a new postwritefeaturebase.posts.deleteDelete a postdestructivefeaturebase.posts.getGet a post by IDreadfeaturebase.posts.listList all postsreadfeaturebase.posts.updateUpdate a postwrite
Contact email preferences4
featurebase.contact_email_preferences.getGet contact email preferences by IDreadfeaturebase.contact_email_preferences.get_by_user_idGet contact email preferences by external user IDreadfeaturebase.contact_email_preferences.updateUpdate contact email preferences by IDwritefeaturebase.contact_email_preferences.update_by_user_idUpdate contact email preferences by external user IDwrite
Tags4
featurebase.tags.deleteDelete a tagdestructivefeaturebase.tags.getGet tag by IDreadfeaturebase.tags.listList workspace tagsreadfeaturebase.tags.upsertCreate or rename a tagwrite
Company contacts3
featurebase.company_contacts.attachAttach a contact to a companywritefeaturebase.company_contacts.listList contacts attached to a companyreadfeaturebase.company_contacts.removeRemove a contact from a companydestructive
Post voters3
featurebase.post_voters.addAdd a voter to a postwritefeaturebase.post_voters.listList voters on a postreadfeaturebase.post_voters.removeRemove a voter from a postdestructive
Surveys3
featurebase.surveys.getGet a survey by IDreadfeaturebase.surveys.listList surveysreadfeaturebase.surveys.list_responsesGet survey responsesread
Admins2
featurebase.admins.getGet an admin by IDreadfeaturebase.admins.listList adminsread
Boards2
featurebase.boards.getGet a board by IDreadfeaturebase.boards.listList all boardsread
Brands2
featurebase.brands.getGet brand by IDreadfeaturebase.brands.listList all brandsread
Changelog subscribers2
featurebase.changelog_subscribers.addAdd changelog subscriberswritefeaturebase.changelog_subscribers.removeRemove changelog subscribersdestructive
Conversation participants2
featurebase.conversation_participants.addAdd a contact to a conversationwritefeaturebase.conversation_participants.removeRemove a contact from a conversationdestructive
Conversation tags2
featurebase.conversation_tags.attachAttach a tag to a conversationwritefeaturebase.conversation_tags.detachDetach a tag from a conversationdestructive
Custom fields2
featurebase.custom_fields.getGet a custom field by IDreadfeaturebase.custom_fields.listList custom fieldsread
Help center help centers2
featurebase.help_center_help_centers.getGet a help center by IDreadfeaturebase.help_center_help_centers.listList help centersread
Post statuses2
featurebase.post_statuses.getGet a post status by IDreadfeaturebase.post_statuses.listList all post statusesread
Teams2
featurebase.teams.getGet team by IDreadfeaturebase.teams.listList all teamsread
Ticket categories2
featurebase.ticket_categories.getGet a ticket category by IDreadfeaturebase.ticket_categories.listList ticket categoriesread
Ticket custom fields2
featurebase.ticket_custom_fields.getGet a custom field by IDreadfeaturebase.ticket_custom_fields.listList custom fieldsread
Ticket statuses2
featurebase.ticket_statuses.getGet a ticket status by IDreadfeaturebase.ticket_statuses.listList ticket statusesread
Admin roles1
featurebase.admin_roles.listList admin rolesread
Questions
The Featurebase MCP server, answered.
Is there a Featurebase MCP server for Claude?
Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 110 Featurebase actions across contacts, changelogs, conversations and comments, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Featurebase.
What do I need to connect Featurebase?
Featurebase secret API key (sk_...). The free call account { op: "connections.requirements", service: "featurebase" } lists exactly what to paste.
Can an AI agent delete or change things in Featurebase?
Only if its key allows it, and only with an explicit confirmation. 21 Featurebase actions are destructive, including delete a post, delete a ticket and delete a comment. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.
Will an AI agent use up my Featurebase API limit?
actionlake paces every call to the limits in the Featurebase service file: 10 calls a second per connection. Repeated reads are answered from cache (52 Featurebase actions can be), which never reaches Featurebase.
What does a Featurebase action cost?
One upstream call, the only unit actionlake bills. A list that pages bills one call per page (110 Featurebase actions page). Cache hits, searches, dry runs and calls Featurebase refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.
Which Featurebase API does it cover?
The Featurebase API 2026-01-01.nova (OpenAPI 3) at do.featurebase.app. It is built from Featurebase's documentation as read on 23 October 2026. 110 actions in 30 areas, each one in the signed service file (version 1.0.0).
Can I combine Featurebase with my other systems?
Yes. ask joins Featurebase to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. Featurebase maps crm.company, which 227 other connectors also map.
Does actionlake keep my Featurebase data, and where?
actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Featurebase credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.
Which AI clients can use it?
Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.
Give your agent Featurebase today.
Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.