--- title: "Webex Contact Center MCP server for AI agents - actionlake" description: "Give Claude 484 Webex Contact Center actions through one MCP server: tasks. Your agent never holds the credential. 100,000 calls a month free." canonical: https://actionlake.com/connectors/webex-contact-center updated: 2026-10-23 --- Connectors · Work & projects # Webex Contact Center MCP server for AI agents. actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Webex Contact Center and the rest of your systems. It gives your agent 484 Webex Contact Center actions (221 reads, 189 writes and 74 that wait for a confirmation) and holds the Webex Contact Center credential itself, so the agent never does. It paces Webex Contact Center's limits and records every call. Connecting Webex Contact Center needs your own Webex Contact Center OAuth app and one admin sign-in. [Connect Webex Contact Center free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) 100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you. `claude mcp add --transport http actionlake https://connect.actionlake.com/mcp` the first call ``` do { action: "webex_contact_center.user.list", intent: "check which Webex Contact Center account is connected" } # List Users · read · 1 upstream call ``` - 484 actions in one signed file - 221 read look, never change - 189 write create and update - 74 wait for a yes destructive, confirmed first Set up ## Connect Webex Contact Center in three steps. 1. 01 ### Add actionlake to Claude. Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us. `https://connect.actionlake.com/mcp` 2. 02 ### Connect Webex Contact Center. OAuth 2.0, authorization code. You register your own OAuth app with Webex Contact Center, an admin signs in once, and you paste the app's client id and secret and the tokens from that sign-in; actionlake renews the access token from then on. actionlake stores what you paste write-only, sealed under your tenant's key. Before the first sign-in, Webex Contact Center needs an OAuth app of your own, registered in its developer portal. actionlake has no Webex Contact Center app to lend you. - `access_token` Access token from one sign-in with your own OAuth app - `refresh_token` Refresh token from the same sign-in; the access token is renewed from it - `client_id` Webex integration Client ID: developer.webex.com > My Webex Apps > Create a New App > Integration - `client_secret` Webex integration Client Secret (shown once when the integration is created) - `host` Where your Webex Contact Center lives: your host - `org_id` Your Webex Contact Center org id ``` account { op: "connections.requirements", service: "webex_contact_center" } # free: exactly what to paste, and what is found for you ``` 3. 03 ### Make the first call. Check before a write. Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free. ``` do { action: "webex_contact_center.user.list" } # list users · read · 1 upstream call check { action: "webex_contact_center.team.create", input: { … } } # free: inputs, permissions, cost and confirmations, nothing sent ``` Webex Contact Center at a glance **Sign-in** OAuth 2.0, authorization code. You register your own OAuth app with Webex Contact Center, an admin signs in once, and you paste the app's client id and secret and the tokens from that sign-in; actionlake renews the access token from then on. **You provide** `access_token` `refresh_token` `client_id` `client_secret` **Setup fields** `host` `org_id` **Limits we pace to** 400 calls a minute, per connection **API covered** Webex Contact Center REST API (webex-openapi-specs, OpenAPI 3.0), at your Webex Contact Center instance's API base URL, which you enter when connecting **Built from** Webex Contact Center's documentation, read 23 October 2026[OpenAPI spec (GitHub)](https://raw.githubusercontent.com/webex/webex-openapi-specs/main/public-spec/webex-contact-center.json) [developer.webex.com](https://developer.webex.com/webex-contact-center/docs/webex-contact-center) **Service file** Version 1.0.0, signed (Ed25519) **Cached reads** 209 of 221 reads, for up to 5 minutes; a write clears what it affects **Shared entities** 4, so ask can line Webex Contact Center up with your other systems **Data** Processed and stored in Sydney, Australia. No US region yet Capabilities ## What an AI agent can do in Webex Contact Center. 484 actions in 66 areas. Every one carries its effect, so a key can allow the reads and hold the rest. - **221** read look, never change - **189** write create and update - **74** destructive wait for a confirmation 1. ### Tasks 27 1 read · 18 write · 8 destructive Get Tasks · Create Task · Update Task · Accept Preview Task 2. ### Contact service queue 23 14 read · 6 write · 3 destructive List Contact Service Queues · Create a new Contact Service Queue · Get specific Contact Service Queue by ID · Update specific Contact Service Queue by ID 3. ### Address book 19 9 read · 7 write · 3 destructive Create a new Address Book · Create a new Address Book · List Address Book(s) · List Address Book(s) 4. ### Users 17 12 read · 5 write · 0 destructive List Users · Get specific User by ID · Partially update User by ID · Get the agents matching skill requirements criteria 5. ### Outdial ani 15 7 read · 6 write · 2 destructive Create a new Outdial ANI · List Outdial ANIs · List Outdial ANIs · Create a new Outdial ANI Entry 6. ### Agent personal greeting files 13 4 read · 6 write · 3 destructive Create a new Greeting File · Create a new Greeting File · List Greeting Files · List Greeting Files 7. ### Flows 13 6 read · 6 write · 1 destructive List Flows or Subflows · Get a Flow or Subflow · Delete a Flow or Subflow · Search Flows 8. ### Dial number 12 7 read · 3 write · 2 destructive Create a new Dialed Number Mapping · List Dialed Number Mapping(s) · List Dialed Number Mapping(s) · List Dialed Number Mapping(s) **58 more areas · 345 actions** - Subscriptions **12** - Agents **11** - Auxiliary code **11** - Journey profile creation insights API **11** - Entry point **10** - Global variables **10** - Multimedia profile **10** - Site **10** - Desktop profile **9** - Functions **9** - Journey customer identification API **9** - Skill **9** - Team **9** - Work types **9** - AI feature **8** - Asset **8** - Auto csat **8** - Business hour **8** - Call monitoring **8** - Contact number **8** - Desktop layout **8** - Dial plan **8** - Holiday list **8** - Overrides **8** - Resource collection **8** - Skill profile **8** - User profiles **8** - Audio files **7** - Call monitoring request **7** - Channel **7** - Contact list management **7** - Data sources **7** - Journey trigger actions API **7** - Agent wellbeing **5** - Callbacks **5** - Journey workspace management API **5** - Organization setting **5** - Usage reports **5** - Campaign manager **4** - Tenant configuration **4** - Activities **3** - DNC management **3** - Generated summaries **3** - Journey subscription API **3** - Templates **2** - Agent summaries **1** - Campaign group **1** - Captures **1** - Estimated wait time **1** - Events **1** - External data updates **1** - Journey data ingestion API **1** - Legacy flows **1** - Notification **1** - Queues **1** - Realtime **1** - Search **1** - Search metadata **1** Top actions ## The Webex Contact Center API, shaped for agents. The ids your agent types, what each does, and the one name it shares with other systems. 30 of Webex Contact Center's 30 action names are shared with at least one other connector, so an agent learns them once. | Action | What it does | Effect | Same name in | | --- | --- | --- | --- | | `webex_contact_center.user.list` List Users | List Users. | read | `identity.user.list` 474 connectors | | `webex_contact_center.team.list` List Teams | List Teams. | read | `identity.group.list` 262 connectors | | `webex_contact_center.team.create` Create a new Team | Create a new Team. | write | `identity.group.create` 205 connectors | | `webex_contact_center.user.get` Get specific User by ID | Get specific User by ID. | read | `identity.user.get` 399 connectors | | `webex_contact_center.site.list` List Site(s) | List Site(s). | read | `hr.location.list` 32 connectors | | `webex_contact_center.team.delete` Delete specific Team by ID | Delete specific Team by ID. | destructive | `identity.group.delete` 181 connectors | | `webex_contact_center.contact_service_queue.list` List Contact Service Queues | List Contact Service Queues. | read | `service.queue.list` 21 connectors | | `webex_contact_center.flows.list` List Flows or Subflows | List Flows or Subflows. | read | `automation.workflow.list` 51 connectors | | `webex_contact_center.subscriptions.create` Register Subscription | Register Subscription. | write | `automation.webhook.create` 209 connectors | | `webex_contact_center.subscriptions.list` List Subscriptions | List Subscriptions. | read | `automation.webhook.list` 202 connectors | | `webex_contact_center.site.create` Create a new Site | Create a new Site. | write | `hr.location.create` 23 connectors | | `webex_contact_center.contact_service_queue.create` Create a new Contact Service Queue | Create a new Contact Service Queue. | write | `service.queue.create` 14 connectors | Try it ## Prompts to paste into Claude. Each one names the Webex Contact Center actions it will call, so you know what it reads and what it changes before you send it. 1. Read read Who has access in Webex Contact Center? List every user and their role. calls `webex_contact_center.user.list` 2. Write write Create a new Team in Webex Contact Center. Show me exactly what you will send before you save it. calls `webex_contact_center.team.create` Governance for Webex Contact Center ## Destructive actions wait for a yes. 74 Webex Contact Center actions are destructive. The first 10: - Delete specific Team by ID `webex_contact_center.team.delete` - Delete a Flow or Subflow `webex_contact_center.flows.delete` - Delete Subscription `webex_contact_center.subscriptions.delete` - Delete specific Site by ID `webex_contact_center.site.delete` - Delete specific Contact Service Queue by ID `webex_contact_center.contact_service_queue.delete` - Delete specific Asset by ID `webex_contact_center.asset.delete` - Delete specific Skill by ID `webex_contact_center.skill.delete` - Delete specific Channel by ID `webex_contact_center.channel.delete` - Delete Monitoring Request `webex_contact_center.monitor.delete` - Delete specific Dial Plan by ID `webex_contact_center.dial_plan.delete` A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after. do webex_contact_center.team.delete confirm_policy: **human** Delete specific Team by ID? **intent:** the user asked me to delete specific Team by ID run suspended · waiting for a named person · key _webex-contact-center-agent_ cannot confirm itself In the console, or from an emailed signed link. a key for this connector ``` account { op: "keys.create", name: "webex-contact-center-agent", allowed_actions: ["webex_contact_center.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "webex_contact_center.team.delete", approver: "lead@example.com" }, { match: "webex_contact_center.flows.delete", approver: "lead@example.com" }, { match: "webex_contact_center.subscriptions.delete", approver: "lead@example.com" } ] } ``` Illustrative. Scoped to Webex Contact Center only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person. Cost ## What Webex Contact Center costs on actionlake. Every Webex Contact Center action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Webex Contact Center refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. - 1 upstream call per action all 484 Webex Contact Center actions - 484 actions page each page of a long list is one call - 209 reads can be cached a cache hit costs nothing - 100,000 calls a month, free paid plans from US$49 a month for 250,000 [See pricing](https://actionlake.com/pricing) Action index ## Every Webex Contact Center action. 484 actions by area: the id your agent calls, what it does, and its effect. **Tasks 27** - `webex_contact_center.dialer_campaign_preview_task.accept` Accept Preview Task write - `webex_contact_center.tasks.create` Create Task write - `webex_contact_center.tasks.create_v2` Create Task write - `webex_contact_center.tasks.list` Get Tasks read - `webex_contact_center.tasks.update` Update Task write - `webex_contact_center.dialer_campaign_preview_task.remove` Remove Preview Task destructive - and 21 more in this area **Contact service queue 23** - `webex_contact_center.contact_service_queue.create` Create a new Contact Service Queue write - `webex_contact_center.contact_service_queue.get` Get specific Contact Service Queue by ID read - `webex_contact_center.contact_service_queue.get_v2` Get specific Contact Service Queue by ID read - `webex_contact_center.contact_service_queue.list` List Contact Service Queues read - `webex_contact_center.contact_service_queue.list_v2` List Contact Service Queues read - `webex_contact_center.contact_service_queue.list_v3` List Contact Service Queues read - and 17 more in this area **Address book 19** - `webex_contact_center.address_book.create` Create a new Address Book write - `webex_contact_center.address_book.create_v3` Create a new Address Book write - `webex_contact_center.address_book.list` List Address Book(s) read - `webex_contact_center.address_book.list_v2` List Address Book(s) read - `webex_contact_center.address_book.list_v3` List Address Book(s) read - `webex_contact_center.address_book.delete` Delete specific Address Book by ID destructive - and 13 more in this area **Users 17** - `webex_contact_center.user.fetch_by_skill_requirements` Get the agents matching skill requirements criteria read - `webex_contact_center.user.get` Get specific User by ID read - `webex_contact_center.user.list` List Users read - `webex_contact_center.user.list_v2` List Users read - `webex_contact_center.user.update` Partially update User by ID write - `webex_contact_center.user.bulk_update` Bulk partial update Users write - and 11 more in this area **Outdial ani 15** - `webex_contact_center.outdial_ani.create` Create a new Outdial ANI write - `webex_contact_center.outdial_ani.list` List Outdial ANIs read - `webex_contact_center.outdial_ani.list_v2` List Outdial ANIs read - `webex_contact_center.outdial_ani_entry.create` Create a new Outdial ANI Entry write - `webex_contact_center.outdial_ani.bulk` Bulk save Outdial ANIs write - `webex_contact_center.outdial_ani.delete` Delete specific Outdial ANI by ID destructive - and 9 more in this area **Agent personal greeting files 13** - `webex_contact_center.agent_personal_greeting.create` Create a new Greeting File write - `webex_contact_center.agent_personal_greeting.create_v2` Create a new Greeting File write - `webex_contact_center.agent_personal_greeting.list` List Greeting Files read - `webex_contact_center.agent_personal_greeting.list_v3` List Greeting Files read - `webex_contact_center.agent_personal_greeting.delete` Delete specific Greeting File by ID destructive - `webex_contact_center.agent_personal_greeting.delete_reference` Delete references of an agent from greeting files destructive - and 7 more in this area **Flows 13** - `webex_contact_center.flows.delete` Delete a Flow or Subflow destructive - `webex_contact_center.flows.get` Get a Flow or Subflow read - `webex_contact_center.flows.list` List Flows or Subflows read - `webex_contact_center.flows.search` Search Flows read - `webex_contact_center.flows.create` Save a Flow or Subflow Draft write - `webex_contact_center.flows.export` Export a Flow or Subflow read - and 7 more in this area **Dial number 12** - `webex_contact_center.dial_number.create` Create a new Dialed Number Mapping write - `webex_contact_center.dial_number.list` List Dialed Number Mapping(s) read - `webex_contact_center.dial_number.list_v2` List Dialed Number Mapping(s) read - `webex_contact_center.dial_number.list_v3` List Dialed Number Mapping(s) read - `webex_contact_center.dial_number.bulk` Bulk save Dialed Number Mapping(s) write - `webex_contact_center.dial_number.bulk_delete` Delete all Dialed Number Mapping(s) destructive - and 6 more in this area **Subscriptions 12** - `webex_contact_center.subscriptions.create` Register Subscription write - `webex_contact_center.subscriptions.create_v2` Register Subscription write - `webex_contact_center.subscriptions.get` Get Subscription read - `webex_contact_center.subscriptions.get_v2` Get Subscription read - `webex_contact_center.subscriptions.list` List Subscriptions read - `webex_contact_center.subscriptions.list_v2` List Subscriptions read - and 6 more in this area **Agents 11** - `webex_contact_center.agents.buddy_list` Buddy Agents List read - `webex_contact_center.agents.login` Login write - `webex_contact_center.agents.login_v2` Login write - `webex_contact_center.agents.reload` Reload write - `webex_contact_center.agents.reload_v2` Reload write - `webex_contact_center.agents.logout` Logout destructive - and 5 more in this area **Auxiliary code 11** - `webex_contact_center.auxiliary_code.create` Create a new Auxiliary Code write - `webex_contact_center.auxiliary_code.list` List Auxiliary Code(s) read - `webex_contact_center.auxiliary_code.list_v2` List Auxiliary Code(s) read - `webex_contact_center.auxiliary_code_bulk_export.list` Bulk export Auxiliary Code(s) read - `webex_contact_center.auxiliary_code.bulk` Bulk save Auxiliary Code(s) write - `webex_contact_center.auxiliary_code.bulk_update` Bulk partial update Auxiliary Code(s) write - and 5 more in this area **Journey profile creation insights API 11** - `webex_contact_center.journey_events.list` Historic Journey Events read - `webex_contact_center.profile_view_templates.create` Create Template write - `webex_contact_center.profile_view_templates.list` Get All Template Details read - `webex_contact_center.progressive_profile_views.get_by_identity` Historic Progressive Profile View By Template Id read - `webex_contact_center.profile_view_templates.delete` Delete Template by template Id destructive - `webex_contact_center.profile_view_templates.get` Get A specific Template searched by template id read - and 5 more in this area **Entry point 10** - `webex_contact_center.entry_point.create` Create a new Entry Point write - `webex_contact_center.entry_point.list` List Entry Point(s) read - `webex_contact_center.entry_point.list_v2` List Entry Point(s) read - `webex_contact_center.entry_point_bulk_export.list` Bulk export Entry Point(s) read - `webex_contact_center.entry_point.bulk` Bulk save Entry Point(s) write - `webex_contact_center.entry_point.delete` Delete specific Entry Point by ID destructive - and 4 more in this area **Global variables 10** - `webex_contact_center.cad_variable.create` Create a new Global Variable write - `webex_contact_center.cad_variable.list` List Global Variable(s) read - `webex_contact_center.cad_variable_bulk_export.list` Bulk export Global Variable(s) read - `webex_contact_center.cad_variable_incoming_references.list` List references for a specific Global Variable read - `webex_contact_center.cad_variable.bulk` Bulk save Global Variable(s) write - `webex_contact_center.cad_variable.delete` Delete specific Global Variable by ID destructive - and 4 more in this area **Multimedia profile 10** - `webex_contact_center.multimedia_profile.create` Create a new Multimedia Profile write - `webex_contact_center.multimedia_profile.list` List Multimedia Profile(s) read - `webex_contact_center.multimedia_profile.list_v2` List Multimedia Profile(s) read - `webex_contact_center.multimedia_profile_bulk_export.list` Bulk export Multimedia Profile(s) read - `webex_contact_center.multimedia_profile.bulk` Bulk save Multimedia Profile(s) write - `webex_contact_center.multimedia_profile.delete` Delete specific Multimedia Profile by ID destructive - and 4 more in this area **Site 10** - `webex_contact_center.site.create` Create a new Site write - `webex_contact_center.site.get` Get specific Site by ID read - `webex_contact_center.site.list` List Site(s) read - `webex_contact_center.site.list_v2` List Site(s) read - `webex_contact_center.site.update` Update specific Site by ID write - `webex_contact_center.site.bulk` Bulk save Site(s) write - and 4 more in this area **Desktop profile 9** - `webex_contact_center.agent_profile.create` Create a new Desktop Profile write - `webex_contact_center.agent_profile.list` List Desktop Profiles read - `webex_contact_center.agent_profile.list_v2` List Desktop Profiles read - `webex_contact_center.agent_profile_incoming_references.list` List references for a specific Desktop Profile read - `webex_contact_center.agent_profile.bulk` Bulk save Desktop Profiles write - `webex_contact_center.agent_profile.delete` Delete specific Desktop Profile by ID destructive - and 3 more in this area **Functions 9** - `webex_contact_center.functions.create` Create a Custom Function write - `webex_contact_center.functions.export` Export a Custom Function read - `webex_contact_center.functions.list` List Custom Functions read - `webex_contact_center.functions.lock` Lock a Custom Function write - `webex_contact_center.functions.delete` Delete a Custom Function destructive - `webex_contact_center.functions.get` Get a Custom Function read - and 3 more in this area **Journey customer identification API 9** - `webex_contact_center.journey_person.create` Create a Person write - `webex_contact_center.journey_person.get` Get all or a specific Person Details read - `webex_contact_center.journey_person_aliases.get` Search for an Identity via aliases read - `webex_contact_center.journey_person_merge.create` Merges Identities to a Primary Identity write - `webex_contact_center.journey_person.delete` Delete specific Person by id destructive - `webex_contact_center.journey_person.update` Add/Remove/Replace details of a Person write - and 3 more in this area **Skill 9** - `webex_contact_center.skill.create` Create a new Skill write - `webex_contact_center.skill.list` List Skills read - `webex_contact_center.skill.list_v2` List Skills read - `webex_contact_center.skill_incoming_references.list` List references for a specific Skill read - `webex_contact_center.skill.bulk` Bulk save Skills write - `webex_contact_center.skill.delete` Delete specific Skill by ID destructive - and 3 more in this area **Team 9** - `webex_contact_center.team.create` Create a new Team write - `webex_contact_center.team.get` Get specific Team by ID read - `webex_contact_center.team.list` List Teams read - `webex_contact_center.team.list_v2` List Teams read - `webex_contact_center.team.update` Update specific Team by ID write - `webex_contact_center.team.bulk` Bulk save Teams write - and 3 more in this area **Work types 9** - `webex_contact_center.work_type.create` Create a new Work Type write - `webex_contact_center.work_type.list` List Work Type(s) read - `webex_contact_center.work_type_bulk_export.list` Bulk export Work Type(s) read - `webex_contact_center.work_type_incoming_references.list` List references for a specific Work Type read - `webex_contact_center.work_type.bulk` Bulk save Work Type(s) write - `webex_contact_center.work_type.delete` Delete specific Work Type by ID destructive - and 3 more in this area **AI feature 8** - `webex_contact_center.ai_feature.get` Get specific AI Feature resource by ID read - `webex_contact_center.ai_feature.list` List AI Feature resource(s) read - `webex_contact_center.ai_feature_auto_csat_question.create` Create a new Question mapped to AutoCSAT write - `webex_contact_center.ai_feature_auto_csat_question.list` List Question mapped to AutoCSAT(s) read - `webex_contact_center.ai_feature.update` Partially update AI Feature resource by ID write - `webex_contact_center.ai_feature_auto_csat_question.bulk` Bulk save Question mapped to AutoCSAT write - and 2 more in this area **Asset 8** - `webex_contact_center.asset.create` Create a new Asset write - `webex_contact_center.asset.get` Get specific Asset by ID read - `webex_contact_center.asset.list` List Assets read - `webex_contact_center.asset_incoming_references.list` List references for a specific Asset read - `webex_contact_center.asset.bulk` Bulk save Assets write - `webex_contact_center.asset.delete` Delete specific Asset by ID destructive - and 2 more in this area **Auto csat 8** - `webex_contact_center.auto_csat.get` Get specific Auto CSAT resource by ID read - `webex_contact_center.auto_csat.list` List Auto CSAT resource(s) read - `webex_contact_center.auto_csat_question.create` Create a new Auto CSAT mapped Question write - `webex_contact_center.auto_csat_question.list` List Auto CSAT mapped Question(s) read - `webex_contact_center.auto_csat.update` Update specific Auto CSAT resource by ID write - `webex_contact_center.auto_csat_question.bulk` Bulk save Auto CSAT mapped Question(s) write - and 2 more in this area **Business hour 8** - `webex_contact_center.business_hours.create` Create a new Business Hours resource write - `webex_contact_center.business_hours.list` List Business Hours resources read - `webex_contact_center.business_hours.list_v2` List Business Hours resources read - `webex_contact_center.business_hours_incoming_references.list` List references for a specific Business Hours resource read - `webex_contact_center.business_hours.bulk` Bulk save Business Hours resources write - `webex_contact_center.business_hours.delete` Delete specific Business Hours resource by ID destructive - and 2 more in this area **Call monitoring 8** - `webex_contact_center.monitor.barge_in` BargeIn Request write - `webex_contact_center.monitor.coach` Whisper Coach Request write - `webex_contact_center.monitor.create` Create Monitoring Request write - `webex_contact_center.monitor.hold` Hold Monitoring Request write - `webex_contact_center.monitor.delete` Delete Monitoring Request destructive - `webex_contact_center.monitor.end` End Monitoring Request destructive - and 2 more in this area **Contact number 8** - `webex_contact_center.contact_number.create` Create a new Contact Number write - `webex_contact_center.contact_number.list` List Contact Number(s) read - `webex_contact_center.contact_number_all_numbers.list` List all contact numbers(property - number) read - `webex_contact_center.contact_number_bulk_export.list` Bulk export Contact Number(s) read - `webex_contact_center.contact_number.bulk` Bulk save Contact Number(s) write - `webex_contact_center.contact_number.delete` Delete specific Contact Number by ID destructive - and 2 more in this area **Desktop layout 8** - `webex_contact_center.desktop_layout.create` Create a new Desktop Layout write - `webex_contact_center.desktop_layout.get` Get specific Desktop Layout by ID read - `webex_contact_center.desktop_layout.list` List Desktop Layout(s) read - `webex_contact_center.desktop_layout_incoming_references.list` List references for a specific Desktop Layout read - `webex_contact_center.desktop_layout.bulk` Bulk save Desktop Layout(s) write - `webex_contact_center.desktop_layout.delete` Delete specific Desktop Layout by ID destructive - and 2 more in this area **Dial plan 8** - `webex_contact_center.dial_plan.create` Create a new Dial Plan write - `webex_contact_center.dial_plan.list` List Dial Plans read - `webex_contact_center.dial_plan.list_v2` List Dial Plans read - `webex_contact_center.dial_plan_incoming_references.list` List references for a specific Dial Plan read - `webex_contact_center.dial_plan.bulk` Bulk save Dial Plans write - `webex_contact_center.dial_plan.delete` Delete specific Dial Plan by ID destructive - and 2 more in this area Holiday list **8** Overrides **8** Resource collection **8** Skill profile **8** User profiles **8** Audio files **7** Call monitoring request **7** Channel **7** Contact list management **7** Data sources **7** Journey trigger actions API **7** Agent wellbeing **5** Callbacks **5** Journey workspace management API **5** Organization setting **5** Usage reports **5** Campaign manager **4** Tenant configuration **4** Activities **3** DNC management **3** Generated summaries **3** Journey subscription API **3** Templates **2** Agent summaries **1** Campaign group **1** Captures **1** Estimated wait time **1** Events **1** External data updates **1** Journey data ingestion API **1** Legacy flows **1** Notification **1** Queues **1** Realtime **1** Search **1** Search metadata **1** This index shows a sample of each area. All 484 actions, with their inputs and prices, are in the [catalogue](https://actionlake.com/console/catalogue), which a free sandbox key can search. Questions ## The Webex Contact Center MCP server, answered. **Is there a Webex Contact Center MCP server for Claude?** Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 484 Webex Contact Center actions across tasks, contact service queue, address book and users, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Webex Contact Center. **What do I need to connect Webex Contact Center?** Your own Webex Contact Center OAuth app, registered with Webex Contact Center (its client id and client secret), and the access and refresh tokens from one admin sign-in. actionlake has no Webex Contact Center app of its own, so this is not a one-step consent. actionlake renews the access token as it expires. Plus your host and your org id. The free call account { op: "connections.requirements", service: "webex_contact_center" } lists exactly what to paste. **Can an AI agent delete or change things in Webex Contact Center?** Only if its key allows it, and only with an explicit confirmation. 74 Webex Contact Center actions are destructive, including delete specific Team by ID, delete a Flow or Subflow and delete Subscription. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it. **Will an AI agent use up my Webex Contact Center API limit?** actionlake paces every call to the limits in the Webex Contact Center service file: 400 calls a minute per connection. Repeated reads are answered from cache (209 Webex Contact Center actions can be), which never reaches Webex Contact Center. **What does a Webex Contact Center action cost?** One upstream call, the only unit actionlake bills. A list that pages bills one call per page (484 Webex Contact Center actions page). Cache hits, searches, dry runs and calls Webex Contact Center refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. **Which Webex Contact Center API does it cover?** The Webex Contact Center REST API (webex-openapi-specs, OpenAPI 3.0) at your Webex Contact Center instance's API base URL, which you enter when connecting. It is built from Webex Contact Center's documentation as read on 23 October 2026. 484 actions in 66 areas, each one in the signed service file (version 1.0.0). **Does actionlake keep my Webex Contact Center data, and where?** actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Webex Contact Center credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models. **Which AI clients can use it?** Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names. ## More connectors like Webex Contact Center Shares the most action names with - [Teamtailor 13](https://actionlake.com/connectors/teamtailor) - [Productboard 11](https://actionlake.com/connectors/productboard) - [Cal.com 11](https://actionlake.com/connectors/cal-com) - [TravelPerk (Perk) 8](https://actionlake.com/connectors/travelperk-perk) - [Degreed 8](https://actionlake.com/connectors/degreed) - [TalentLMS 7](https://actionlake.com/connectors/talentlms) Joins with, on shared entities - [Genesys Cloud CX 3](https://actionlake.com/connectors/genesys-cloud-cx) - [Odoo 3](https://actionlake.com/connectors/odoo) - [Rippling 3](https://actionlake.com/connectors/rippling) - [Avaya Experience Platform 3](https://actionlake.com/connectors/avaya-experience-platform) - [Front 3](https://actionlake.com/connectors/front) - [Crisp 3](https://actionlake.com/connectors/crisp) Browse - [All Work & projects connectors](https://actionlake.com/connectors/category/work-and-projects) - [All connectors](https://actionlake.com/connectors) - [How actionlake compares](https://actionlake.com/compare) actionlake is independent. It is not made or endorsed by Webex Contact Center; the name is the vendor's own. Counts are from the Webex Contact Center service file, version 1.0.0. ## Give your agent Webex Contact Center today. [Connect Webex Contact Center free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free. --- Source: https://actionlake.com/connectors/webex-contact-center More: https://actionlake.com/llms.txt