--- title: "SysAid MCP server for AI agents - actionlake" description: "Give Claude 89 SysAid actions through one MCP server: agents, end users, service records. Your agent never holds the credential. 100,000 calls a month free." canonical: https://actionlake.com/connectors/sysaid updated: 2026-10-23 --- Connectors · Service desk & support # SysAid MCP server for AI agents. actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to SysAid and the rest of your systems. It gives your agent 89 SysAid actions (39 reads, 35 writes and 15 that wait for a confirmation) and holds the SysAid credential itself, so the agent never does. It paces SysAid's limits and records every call. [Connect SysAid free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) 100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you. `claude mcp add --transport http actionlake https://connect.actionlake.com/mcp` the first call ``` do { action: "sysaid.end_users.list", intent: "check which SysAid account is connected" } # Get List of End Users · read · 1 upstream call ``` - 89 actions in one signed file - 39 read look, never change - 35 write create and update - 15 wait for a yes destructive, confirmed first Set up ## Connect SysAid in three steps. 1. 01 ### Add actionlake to Claude. Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us. `https://connect.actionlake.com/mcp` 2. 02 ### Connect SysAid. Session login. actionlake opens the session and renews it when it expires. actionlake stores what you paste write-only, sealed under your tenant's key. - `account_id` SysAid account ID (the [account] in https://[account].sysaidit.com; shown under your SysAid account details) - `client_id` App Key Client ID (SysAid > your profile > App Keys, or the Create App Key API) - `client_secret` App Key Client Secret, shown once when the App Key is created - `host` Where your SysAid lives: your host ``` account { op: "connections.requirements", service: "sysaid" } # free: exactly what to paste, and what is found for you ``` 3. 03 ### Make the first call. Check before a write. Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free. ``` do { action: "sysaid.end_users.list" } # get list of end users · read · 1 upstream call check { action: "sysaid.end_users.create", input: { … } } # free: inputs, permissions, cost and confirmations, nothing sent ``` SysAid at a glance **Sign-in** Session login. actionlake opens the session and renews it when it expires. **You provide** `account_id` `client_id` `client_secret` **Setup fields** `host` **Limits we pace to** 1,000 calls per 5 minutes, per connection **API covered** SysAid Public API v1 (OpenAPI 3.1.0, https://{account}.sysaidit.com/connect/v1), at your SysAid instance's API base URL, which you enter when connecting (path /connect/v1) **Built from** SysAid's documentation, read 23 October 2026[developers.sysaid.com](https://developers.sysaid.com/llms.txt) [developers.sysaid.com](https://developers.sysaid.com/docs/authentication-guide) **Service file** Version 1.0.0, signed (Ed25519) **Cached reads** 39 of 39 reads, for up to 5 minutes; a write clears what it affects **Shared entities** 8, so ask can line SysAid up with your other systems **Data** Processed and stored in Sydney, Australia. No US region yet Capabilities ## What an AI agent can do in SysAid. 89 actions in 24 areas. Every one carries its effect, so a key can allow the reads and hold the rest. - **39** read look, never change - **35** write create and update - **15** destructive wait for a confirmation 1. ### Agents 8 2 read · 4 write · 2 destructive Get List of Agents · Create a New Agent · Get Agent by ID · Update Agent Details 2. ### End users 8 2 read · 4 write · 2 destructive Get List of End Users · Create a New End User · Get End user by ID · Update End User Details 3. ### Service records 8 3 read · 4 write · 1 destructive Search Service Records by Specific Parameters · Create a Service Record · Get a Service Record by ID · Update Service Record Details 4. ### License applications 6 3 read · 2 write · 1 destructive Create Application · Get a List of Applications · Get a List of Application Users · Get an Application by ID 5. ### License contracts 6 2 read · 3 write · 1 destructive Get a List of Contracts · Create a Contract · Get a Contract by ID · Update a Contract 6. ### Assets 5 2 read · 2 write · 1 destructive Get list of assets · Create a New Asset · Get an Asset by ID · Update an Asset 7. ### Cis 5 2 read · 2 write · 1 destructive Create a New CI · Get List of CIs · Get a CI by ID · Update the CI by ID 8. ### Companies 5 2 read · 2 write · 1 destructive Get List of Companies · Create a New Company · Get Company by ID · Update a Company **16 more areas · 38 actions** - Webhooks **5** - CI relation types **4** - Groups **4** - CI relations **3** - Service record notes **3** - Service record related items **3** - App keys **2** - Attachments **2** - CI types **2** - Service record action items **2** - Service record activities **2** - Templates **2** - Categories **1** - Custom fields **1** - Indexes **1** - License users **1** Top actions ## The SysAid API, shaped for agents. The ids your agent types, what each does, and the one name it shares with other systems. 38 of SysAid's 38 action names are shared with at least one other connector, so an agent learns them once. | Action | What it does | Effect | Same name in | | --- | --- | --- | --- | | `sysaid.end_users.list` Get List of End Users | Retrieve a paginated list of end users in your SysAid account. | read | `crm.contact.list` 177 connectors | | `sysaid.assets.list` Get list of assets | Retrieves a list of assets. | read | `asset.asset.list` 42 connectors | | `sysaid.companies.list` Get List of Companies | Retrieve a list of companies configured in your SysAid account. | read | `crm.company.list` 162 connectors | | `sysaid.agents.list` Get List of Agents | Retrieve a paginated list of agents in your account. | read | `identity.user.list` 474 connectors | | `sysaid.groups.list` Get list of groups | Retrieves a paginated list of groups. | read | `identity.group.list` 262 connectors | | `sysaid.end_users.create` Create a New End User | Creates a new end user in your SysAid account. | write | `crm.contact.create` 161 connectors | | `sysaid.license_contracts.list` Get a List of Contracts | Retrieve a paginated list of contracts in your SysAid account. | read | `asset.license_record.list` 6 connectors | | `sysaid.companies.create` Create a New Company | Create a new company in your SysAid account. | write | `crm.company.create` 142 connectors | | `sysaid.assets.create` Create a New Asset | Create a new asset in your SysAid account. | write | `asset.asset.create` 27 connectors | | `sysaid.agents.create` Create a New Agent | Create a new IT Agent user in your SysAid account. | write | `identity.user.create` 262 connectors | | `sysaid.groups.create` Create a New Group | Creates a new user group in your SysAid account. | write | `identity.group.create` 205 connectors | | `sysaid.end_users.delete` Delete End User | Permanently delete an end user from your SysAid account using their unique ID. | destructive | `crm.contact.delete` 147 connectors | Try it ## Prompts to paste into Claude. Each one names the SysAid actions it will call, so you know what it reads and what it changes before you send it. 1. Read read Which SysAid tickets have been open the longest? Show me the ten oldest with their status. calls `sysaid.service_records.search` 2. Write write Create a New End User in SysAid. Show me exactly what you will send before you save it. calls `sysaid.end_users.create` 3. Across systems read Which SysAid companies have invoices in ConnectWise PSA, and how many each? calls `sysaid.companies.list` `connectwise_manage.invoices.list` Across your systems ## SysAid, joined to the rest of your business. One `ask` fetches from SysAid and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row. - Which SysAid companies have invoices in ConnectWise PSA, and how many each? `sysaid.companies.list` + `connectwise_manage.invoices.list`, on `crm.company` · [ConnectWise PSA](https://actionlake.com/connectors/connectwise-psa) - Which SysAid companies have invoices in NetSuite, and how many each? `sysaid.companies.list` + `netsuite.views.invoices`, on `crm.company` · [NetSuite](https://actionlake.com/connectors/netsuite) Also mapped by other connectors `identity.user` **517** `identity.group` **239** `crm.company` **227** `crm.contact` **192** `service.ticket` **62** `asset.asset` **40** `service.ticket_note` **5** `asset.license_record` **2** ask ``` ask { intent: "which SysAid companies have invoices in ConnectWise PSA, and how many each", steps: [ { action: "sysaid.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 }, { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 }, { join: { left: "co", right: "inv", on: "crm.company", group_by: "co.name", select: ["co.name", "count(inv.id) as invoices"] } } ] } ``` Example. Run it through check first: it validates the steps and prices them, and it is free. Governance for SysAid ## Destructive actions wait for a yes. 15 SysAid actions are destructive. These are all of them: - Delete End User `sysaid.end_users.delete` - Delete Company by ID `sysaid.companies.delete` - Delete an Asset `sysaid.assets.delete` - Delete Agent `sysaid.agents.delete` - Delete a Contract `sysaid.license_contracts.delete` - Delete a Service Record `sysaid.service_records.delete` - Delete a CI by ID `sysaid.cis.delete` - Delete an application key `sysaid.app_keys.delete` - Delete webhook subscriber by ID `sysaid.webhooks.delete` - Delete a CI Relation For a Given CI ID `sysaid.ci_relations.delete` - Delete a CI Relation Type by ID `sysaid.ci_relation_types.delete` - Remove Agent from Groups `sysaid.agents.remove_from_groups` - Delete an Application `sysaid.license_applications.delete` - Remove End User from Groups `sysaid.end_users.remove_from_groups` - Unlink Knowledge Base Article from Service Record `sysaid.service_record_related_items.remove_kb_article` A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after. do sysaid.end_users.delete confirm_policy: **human** Delete End User? **intent:** the user asked me to delete End User run suspended · waiting for a named person · key _sysaid-agent_ cannot confirm itself In the console, or from an emailed signed link. a key for this connector ``` account { op: "keys.create", name: "sysaid-agent", allowed_actions: ["sysaid.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "sysaid.end_users.delete", approver: "lead@example.com" }, { match: "sysaid.companies.delete", approver: "lead@example.com" }, { match: "sysaid.assets.delete", approver: "lead@example.com" } ] } ``` Illustrative. Scoped to SysAid only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person. Cost ## What SysAid costs on actionlake. Every SysAid action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call SysAid refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. - 1 upstream call per action all 89 SysAid actions - 89 actions page each page of a long list is one call - 39 reads can be cached a cache hit costs nothing - 100,000 calls a month, free paid plans from US$49 a month for 250,000 [See pricing](https://actionlake.com/pricing) Action index ## Every SysAid action. 89 actions by area: the id your agent calls, what it does, and its effect. **Agents 8** - `sysaid.agents.add_to_groups` Add Agent to Groups write - `sysaid.agents.convert_to_end_user` Convert Agent to End user write - `sysaid.agents.create` Create a New Agent write - `sysaid.agents.delete` Delete Agent destructive - `sysaid.agents.get` Get Agent by ID read - `sysaid.agents.list` Get List of Agents read - `sysaid.agents.remove_from_groups` Remove Agent from Groups destructive - `sysaid.agents.update` Update Agent Details write **End users 8** - `sysaid.end_users.add_to_groups` Add End User to Groups write - `sysaid.end_users.convert_to_agent` Convert End user to Agent write - `sysaid.end_users.create` Create a New End User write - `sysaid.end_users.delete` Delete End User destructive - `sysaid.end_users.get` Get End user by ID read - `sysaid.end_users.list` Get List of End Users read - `sysaid.end_users.remove_from_groups` Remove End User from Groups destructive - `sysaid.end_users.update` Update End User Details write **Service records 8** - `sysaid.service_records.create` Create a Service Record write - `sysaid.service_records.delete` Delete a Service Record destructive - `sysaid.service_records.get` Get a Service Record by ID read - `sysaid.service_records.get_template` Get a Template By The Service Record ID read - `sysaid.service_records.resolve` Resolve a Service Record write - `sysaid.service_records.search` Search Service Records by Specific Parameters read - `sysaid.service_records.send_message` Send a Message from a Service Record write - `sysaid.service_records.update` Update Service Record Details write **License applications 6** - `sysaid.license_applications.create` Create Application write - `sysaid.license_applications.delete` Delete an Application destructive - `sysaid.license_applications.get` Get an Application by ID read - `sysaid.license_applications.list` Get a List of Applications read - `sysaid.license_applications.list_users` Get a List of Application Users read - `sysaid.license_applications.update` Update Application Details write **License contracts 6** - `sysaid.license_contracts.create` Create a Contract write - `sysaid.license_contracts.create_bulk` Create Multiple Contracts write - `sysaid.license_contracts.delete` Delete a Contract destructive - `sysaid.license_contracts.get` Get a Contract by ID read - `sysaid.license_contracts.list` Get a List of Contracts read - `sysaid.license_contracts.update` Update a Contract write **Assets 5** - `sysaid.assets.create` Create a New Asset write - `sysaid.assets.delete` Delete an Asset destructive - `sysaid.assets.get` Get an Asset by ID read - `sysaid.assets.list` Get list of assets read - `sysaid.assets.update` Update an Asset write **Cis 5** - `sysaid.cis.create` Create a New CI write - `sysaid.cis.delete` Delete a CI by ID destructive - `sysaid.cis.get` Get a CI by ID read - `sysaid.cis.list` Get List of CIs read - `sysaid.cis.update` Update the CI by ID write **Companies 5** - `sysaid.companies.create` Create a New Company write - `sysaid.companies.delete` Delete Company by ID destructive - `sysaid.companies.get` Get Company by ID read - `sysaid.companies.list` Get List of Companies read - `sysaid.companies.update` Update a Company write **Webhooks 5** - `sysaid.webhooks.create` Create a new webhook subscription write - `sysaid.webhooks.delete` Delete webhook subscriber by ID destructive - `sysaid.webhooks.get` Get webhook subscriber by ID read - `sysaid.webhooks.list` Get webhooks by account ID read - `sysaid.webhooks.simulate` Simulate webhook event write **CI relation types 4** - `sysaid.ci_relation_types.create` Create a CI Relation Type write - `sysaid.ci_relation_types.delete` Delete a CI Relation Type by ID destructive - `sysaid.ci_relation_types.list` Get CI Relation Types read - `sysaid.ci_relation_types.update` Update a CI Relation Type by ID write **Groups 4** - `sysaid.groups.create` Create a New Group write - `sysaid.groups.get` Get Group by ID read - `sysaid.groups.list` Get list of groups read - `sysaid.groups.list_members` Get Group Members read **CI relations 3** - `sysaid.ci_relations.create` Create a CI Relation For a Given CI ID write - `sysaid.ci_relations.delete` Delete a CI Relation For a Given CI ID destructive - `sysaid.ci_relations.list` Get CI Relations for a Specific CI by ID read **Service record notes 3** - `sysaid.service_record_notes.create` Add a Note to a Service Record write - `sysaid.service_record_notes.list` Get a List of Service Record Notes read - `sysaid.service_record_notes.search` Search Service Record Notes read **Service record related items 3** - `sysaid.service_record_related_items.add_kb_articles` Linking Knowledge Base Articles to Service Records write - `sysaid.service_record_related_items.list` Get a List of Related Items for a Specific Service Record read - `sysaid.service_record_related_items.remove_kb_article` Unlink Knowledge Base Article from Service Record destructive **App keys 2** - `sysaid.app_keys.delete` Delete an application key destructive - `sysaid.app_keys.list` Get applications by account ID (SysAdmin only) read **Attachments 2** - `sysaid.attachments.create` Create new attachment write - `sysaid.attachments.create_upload_url` Generates a presigned url for an attachment upload write **CI types 2** - `sysaid.ci_types.list` Get a List of CI Types read - `sysaid.ci_types.list_subtypes` Get a List of CI Subtypes for the Specific CI Type read **Service record action items 2** - `sysaid.service_record_action_items.list` Returns Service Record's Action Items read - `sysaid.service_record_action_items.update` Updates An Action Item Status write **Service record activities 2** - `sysaid.service_record_activities.create` Add Activity to a Service Record write - `sysaid.service_record_activities.search` Get a List of Service Record Activities read **Templates 2** - `sysaid.templates.get` Get an Aervice Record Template By ID read - `sysaid.templates.list` Search Service Record Templates read **Categories 1** - `sysaid.categories.list` Get Category Hierarchy read **Custom fields 1** - `sysaid.custom_fields.list` Get a List of Custom Fields read **Indexes 1** - `sysaid.indexes.list` Get indexes read **License users 1** - `sysaid.license_users.list` Get a List of Application Users Across All Applications read Questions ## The SysAid MCP server, answered. **Is there a SysAid MCP server for Claude?** Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 89 SysAid actions across agents, end users, service records and license applications, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by SysAid. **What do I need to connect SysAid?** SysAid account ID (the [account] in https://[account].sysaidit.com; shown under your SysAid account details), App Key Client ID (SysAid > your profile > App Keys, or the Create App Key API) and App Key Client Secret, shown once when the App Key is created. Plus your host. The free call account { op: "connections.requirements", service: "sysaid" } lists exactly what to paste. **Can an AI agent delete or change things in SysAid?** Only if its key allows it, and only with an explicit confirmation. 15 SysAid actions are destructive, including delete End User, delete Company by ID and delete an Asset. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it. **Will an AI agent use up my SysAid API limit?** actionlake paces every call to the limits in the SysAid service file: 1,000 calls per 5 minutes per connection. Repeated reads are answered from cache (39 SysAid actions can be), which never reaches SysAid. **What does a SysAid action cost?** One upstream call, the only unit actionlake bills. A list that pages bills one call per page (89 SysAid actions page). Cache hits, searches, dry runs and calls SysAid refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. **Which SysAid API does it cover?** The SysAid Public API v1 (OpenAPI 3.1.0, https://{account}.sysaidit.com/connect/v1) at your SysAid instance's API base URL, which you enter when connecting (path /connect/v1). It is built from SysAid's documentation as read on 23 October 2026. 89 actions in 24 areas, each one in the signed service file (version 1.0.0). **Can I combine SysAid with my other systems?** Yes. ask joins SysAid to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. SysAid maps crm.company, which 227 other connectors also map. **Does actionlake keep my SysAid data, and where?** actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your SysAid credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models. **Which AI clients can use it?** Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names. ## More connectors like SysAid Shares the most action names with - [Zoho Desk 18](https://actionlake.com/connectors/zoho-desk) - [Gorgias 17](https://actionlake.com/connectors/gorgias) - [Help Scout 15](https://actionlake.com/connectors/help-scout) - [Front 15](https://actionlake.com/connectors/front) - [Plain 14](https://actionlake.com/connectors/plain) - [Freshworks Freshchat 11](https://actionlake.com/connectors/freshworks-freshchat) Joins with, on shared entities - [HaloPSA 7](https://actionlake.com/connectors/halopsa) - [ScalePad 6](https://actionlake.com/connectors/scalepad) - [Odoo 5](https://actionlake.com/connectors/odoo) - [ERPNext (Frappe) 5](https://actionlake.com/connectors/erpnext-frappe) - [Microsoft Dynamics 365 5](https://actionlake.com/connectors/microsoft-dynamics-365) - [ServiceTitan 5](https://actionlake.com/connectors/servicetitan) Browse - [All Service desk & support connectors](https://actionlake.com/connectors/category/service-desk-and-support) - [All connectors](https://actionlake.com/connectors) - [How actionlake compares](https://actionlake.com/compare) actionlake is independent. It is not made or endorsed by SysAid; the name is the vendor's own. Counts are from the SysAid service file, version 1.0.0. ## Give your agent SysAid today. [Connect SysAid free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free. --- Source: https://actionlake.com/connectors/sysaid More: https://actionlake.com/llms.txt