---
title: "ServiceNow MCP server for AI agents - actionlake"
description: "Give Claude 126 ServiceNow actions through one MCP server: incidents, users, contracts. Your agent never holds the credential. 100,000 calls a month free."
canonical: https://actionlake.com/connectors/servicenow
updated: 2026-09-21
---

Connectors · Service desk & support

# ServiceNow MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to ServiceNow and the rest of your systems. It gives your agent 126 ServiceNow actions (50 reads, 51 writes and 25 that wait for a confirmation) and holds the ServiceNow credential itself, so the agent never does. It paces ServiceNow's limits and records every call.

[Connect ServiceNow free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

`claude mcp add --transport http actionlake https://connect.actionlake.com/mcp`

the first call

```
do {
  action: "servicenow_table.incidents.list",
  intent: "check which ServiceNow account is connected"
}
# List ServiceNow incidents · read · 1 upstream call
```

- 126 actions in one signed file
- 50 read look, never change
- 51 write create and update
- 25 wait for a yes destructive, confirmed first

Set up

## Connect ServiceNow in three steps.

1. 01
   ### Add actionlake to Claude.
   Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
   `https://connect.actionlake.com/mcp`
2. 02
   ### Connect ServiceNow.
   Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
   - `username` ServiceNow integration user
   - `password` That user's password
   - `instance_host` Where your ServiceNow lives: your instance host
   ```
   account { op: "connections.requirements", service: "servicenow_table" }
   # free: exactly what to paste, and what is found for you
   ```
3. 03
   ### Make the first call. Check before a write.
   Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free.
   ```
   do    { action: "servicenow_table.incidents.list" }
   # list servicenow incidents · read · 1 upstream call
   check { action: "servicenow_table.incidents.create", input: { … } }
   # free: inputs, permissions, cost and confirmations, nothing sent
   ```

ServiceNow at a glance

**Sign-in**

Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.

**You provide**

`username` `password`

**Setup fields**

`instance_host`

**Limits we pace to**

3,600 calls an hour, per connection

**API covered**

ServiceNow API now, at your ServiceNow instance's API base URL, which you enter when connecting (path /api/now)

**Built from**

ServiceNow's documentation, read 8 September 2026[servicenow.com](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html)

**Service file**

Version 2.0.0, signed (Ed25519)

**Cached reads**

50 of 50 reads, for up to an hour; a write clears what it affects

**Ready-made plans**

8 in the store

**Shared entities**

10, so ask can line ServiceNow up with your other systems

**Data**

Processed and stored in Sydney, Australia. No US region yet

Capabilities

## What an AI agent can do in ServiceNow.

126 actions in 1 area. Every one carries its effect, so a key can allow the reads and hold the rest.

- **50** read look, never change
- **51** write create and update
- **25** destructive wait for a confirmation

1. ### ITSM
   126
   50 read · 51 write · 25 destructive
   List ServiceNow incidents · List ServiceNow users · List ServiceNow contracts · List ServiceNow groups

Top actions

## The ServiceNow API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 103 of ServiceNow's 105 action names are shared with at least one other connector, so an agent learns them once.

| Action | What it does | Effect | Same name in |
| --- | --- | --- | --- |
| `servicenow_table.incidents.list` List ServiceNow incidents | Query the incident table with an encoded query. | read | `service.ticket.list` 56 connectors |
| `servicenow_table.users.list` List ServiceNow users | Query the sys_user table with an encoded query. | read | `identity.user.list` 474 connectors |
| `servicenow_table.contracts.list` List ServiceNow contracts | Query the ast_contract table with an encoded query. | read | `service.contract.list` 23 connectors |
| `servicenow_table.groups.list` List ServiceNow groups | Query the sys_user_group table with an encoded query. | read | `identity.group.list` 262 connectors |
| `servicenow_table.configuration_items.list` List ServiceNow configuration items | Query the cmdb_ci table with an encoded query. | read | `asset.asset.list` 42 connectors |
| `servicenow_table.companies.list` List ServiceNow companies | Query the core_company table with an encoded query. | read | `crm.company.list` 162 connectors |
| `servicenow_table.incidents.create` Create a ServiceNow incident | Insert a record into the incident table. | write | `service.ticket.create` 54 connectors |
| `servicenow_table.tasks.list` List ServiceNow tasks | Query the task table with an encoded query. | read | `work.task.list` 122 connectors |
| `servicenow_table.change_requests.list` List ServiceNow change requests | Query the change_request table with an encoded query. | read | `service.change.list` 5 connectors |
| `servicenow_table.contracts.create` Create a ServiceNow contract | Insert a record into the ast_contract table. | write | `service.contract.create` 19 connectors |
| `servicenow_table.users.create` Create a ServiceNow user | Insert a record into the sys_user table. | write | `identity.user.create` 262 connectors |
| `servicenow_table.incidents.delete` Delete a ServiceNow incident | Delete one incident record by its sys_id. | destructive | `service.ticket.delete` 42 connectors |

Try it

## Prompts to paste into Claude.

Each one names the ServiceNow actions it will call, so you know what it reads and what it changes before you send it.

1. Read read
   Which ServiceNow tickets have been open the longest? Show me the ten oldest with their status.
   calls `servicenow_table.incidents.list`
2. Plan read
   Report servers, databases and their assets in ServiceNow.
   calls `servicenow_table.servers.list` `servicenow_table.databases.list` `servicenow_table.network_gear.list` `servicenow_table.hardware_assets.list` `servicenow_table.locations.list`
3. Plan write
   Onboard a user and their equipment request in ServiceNow. Ask me before anything is sent or changed.
   calls `servicenow_table.companies.list` `servicenow_table.users.create` `servicenow_table.requests.create` `servicenow_table.catalog_tasks.create` `servicenow_table.users.get`
4. Write write
   Create a ServiceNow incident in ServiceNow. Show me exactly what you will send before you save it.
   calls `servicenow_table.incidents.create`
5. Across systems read
   For each customer, how many tickets are in ServiceNow and how many invoices in ConnectWise PSA?
   calls `servicenow_table.incidents.list` `connectwise_manage.invoices.list`

Across your systems

## ServiceNow, joined to the rest of your business.

One `ask` fetches from ServiceNow and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

- For each customer, how many tickets are in ServiceNow and how many invoices in ConnectWise PSA?
  `servicenow_table.incidents.list` + `connectwise_manage.invoices.list`, on `crm.company` · [ConnectWise PSA](https://actionlake.com/connectors/connectwise-psa)
- For each customer, how many tickets are in ServiceNow and how many invoices in NetSuite?
  `servicenow_table.incidents.list` + `netsuite.views.invoices`, on `crm.company` · [NetSuite](https://actionlake.com/connectors/netsuite)

Also mapped by other connectors `identity.user` **517** `identity.group` **239** `crm.company` **227** `work.task` **105** `service.ticket` **62** `crm.location` **49** `asset.asset` **40** `knowledge.article` **22**

ask

```
ask {
  intent: "for each customer, how many tickets are in ServiceNow and how many invoices in ConnectWise PSA",
  steps: [
    { action: "servicenow_table.incidents.list", as: "tix", input: {}, limit: 100, max_pages: 5 },
    { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 },
    { join: {
        left: "tix",
        right: "inv",
        on: "crm.company",
        group_by: "tix.company_name",
        select: ["tix.company_name", "count(tix.id) as tickets", "count(inv.id) as invoices"]
    } }
  ]
}
```

Example. Run it through check first: it validates the steps and prices them, and it is free.

The plan store

## Ready-made plans for ServiceNow.

8 plans in the store. Install one and your agent runs it by name; the reply says which connections are still missing. A schedule can run a plan on a timetable. There are no triggers or webhooks, by design.

1. ### Report servers, databases and their assets
   Use it when Someone asks for a current inventory of infrastructure configuration items and the assets behind them.
   **Effect**
   read
   **Steps**
   6
   **Install**
   `servicenow_table-cmdb-server-inventory`
2. ### Triage unassigned high priority incidents
   Use it when A service desk lead wants unassigned incidents at a given priority pushed onto a named assignment group in one pass.
   **Effect**
   write
   **Steps**
   3 · loops
   **Needs**
   priority and assignment group
   **Install**
   `servicenow_table-triage-open-incidents`
3. ### Close request items whose tasks are done
   Use it when Fulfilment is finished on a batch of request items and someone wants them closed together with their parent requests.
   A person decides Close _number of items_ resolved request items and their parent requests.
   **Effect**
   write
   **Steps**
   4 · loops
   **Install**
   `servicenow_table-close-resolved-request-items`
4. ### Raise a change request and its tasks
   Use it when Someone needs a change request raised together with the implementation tasks that hang off it.
   A person decides Raise change request "_short description_" and create _number of tasks_ change tasks under it.
   **Effect**
   write
   **Steps**
   5 · loops
   **Needs**
   short description and tasks
   **Install**
   `servicenow_table-open-change-with-tasks`
5. ### Open a problem from repeat incidents
   Use it when The same configuration item keeps generating incidents and a problem record should be opened against it.
   **Effect**
   write
   **Steps**
   5 · loops
   **Needs**
   ci name
   **Install**
   `servicenow_table-problem-from-incidents`
6. ### Onboard a user and their equipment request
   Use it when A new starter needs a ServiceNow user record plus a request and catalog task for their kit.
   A person decides Create ServiceNow user _user name_ (_email_) and raise an equipment request for them.
   **Effect**
   write
   **Steps**
   6
   **Needs**
   user name, first name, last name, email and company name
   **Install**
   `servicenow_table-onboard-user-record`
7. ### Publish a knowledge article from a solved problem
   Use it when A problem has been solved and the workaround should become a published knowledge article.
   A person decides Publish knowledge article "_short description_" written up from problem _number_.
   **Effect**
   write
   **Steps**
   6
   **Needs**
   problem sys id
   **Install**
   `servicenow_table-publish-knowledge-from-problem`
8. ### Retire a decommissioned configuration item
   Use it when Hardware has been decommissioned and its configuration item should be removed once nothing is still referencing it.
   A person decides Permanently delete configuration item _name_ from the CMDB. _number of items_ incidents still reference it.
   **Effect**
   destructive
   **Steps**
   8
   **Needs**
   sys id
   **Install**
   `servicenow_table-retire-decommissioned-ci`

install a plan

```
account { op: "plans.install", slug: "servicenow_table-cmdb-server-inventory" }
# then ask for it by name; a schedule can run it on a timetable
```

Governance for ServiceNow

## Destructive actions wait for a yes.

25 ServiceNow actions are destructive. These are all of them:

- Delete a ServiceNow incident `servicenow_table.incidents.delete`
- Delete a ServiceNow user `servicenow_table.users.delete`
- Delete a ServiceNow contract `servicenow_table.contracts.delete`
- Delete a ServiceNow group `servicenow_table.groups.delete`
- Delete a ServiceNow company `servicenow_table.companies.delete`
- Delete a ServiceNow task `servicenow_table.tasks.delete`
- Delete a ServiceNow change task `servicenow_table.change_tasks.delete`
- Delete a ServiceNow catalogue task `servicenow_table.catalog_tasks.delete`
- Delete a ServiceNow asset `servicenow_table.assets.delete`
- Delete a ServiceNow configuration item `servicenow_table.configuration_items.delete`
- Delete a ServiceNow change request `servicenow_table.change_requests.delete`
- Delete a ServiceNow location `servicenow_table.locations.delete`
- Delete a ServiceNow knowledge article `servicenow_table.knowledge_articles.delete`
- Delete a ServiceNow hardware asset `servicenow_table.hardware_assets.delete`
- Delete a ServiceNow SLA record `servicenow_table.slas.delete`
- Delete a ServiceNow problem `servicenow_table.problems.delete`
- Delete a ServiceNow requested item `servicenow_table.request_items.delete`
- Delete a ServiceNow service request `servicenow_table.requests.delete`
- Delete a ServiceNow computer `servicenow_table.computers.delete`
- Delete a ServiceNow application `servicenow_table.applications.delete`
- Delete a record from any ServiceNow table `servicenow_table.records.delete`
- Delete a ServiceNow database `servicenow_table.databases.delete`
- Delete a ServiceNow business service `servicenow_table.business_services.delete`
- Delete a ServiceNow server `servicenow_table.servers.delete`
- Delete a ServiceNow network device `servicenow_table.network_gear.delete`

A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

do servicenow_table.incidents.delete confirm_policy: **human**

Delete a ServiceNow incident?

**intent:** the user asked me to delete a ServiceNow incident

run suspended · waiting for a named person · key _servicenow-table-agent_ cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

```
account {
  op: "keys.create", name: "servicenow-table-agent",
  allowed_actions: ["servicenow_table.*"], cap_calls: 2000,
  confirm_policy: "human_for_writes",
  approval_rules: [
    { match: "servicenow_table.incidents.delete", approver: "lead@example.com" },
    { match: "servicenow_table.users.delete", approver: "lead@example.com" },
    { match: "servicenow_table.contracts.delete", approver: "lead@example.com" }
  ]
}
```

Illustrative. Scoped to ServiceNow only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

## What ServiceNow costs on actionlake.

Every ServiceNow action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call ServiceNow refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

- 1 upstream call per action all 126 ServiceNow actions
- 50 actions page each page of a long list is one call
- 50 reads can be cached a cache hit costs nothing
- 100,000 calls a month, free paid plans from US$49 a month for 250,000

[See pricing](https://actionlake.com/pricing)

Action index

## Every ServiceNow action.

126 actions by area: the id your agent calls, what it does, and its effect.

**ITSM 126**

- `servicenow_table.applications.create` Create a ServiceNow application write
- `servicenow_table.applications.delete` Delete a ServiceNow application destructive
- `servicenow_table.applications.get` Get a ServiceNow application read
- `servicenow_table.applications.list` List ServiceNow applications read
- `servicenow_table.applications.update` Update a ServiceNow application write
- `servicenow_table.assets.create` Create a ServiceNow asset write
- `servicenow_table.assets.delete` Delete a ServiceNow asset destructive
- `servicenow_table.assets.get` Get a ServiceNow asset read
- `servicenow_table.assets.list` List ServiceNow assets read
- `servicenow_table.assets.update` Update a ServiceNow asset write
- `servicenow_table.business_services.create` Create a ServiceNow business service write
- `servicenow_table.business_services.delete` Delete a ServiceNow business service destructive
- `servicenow_table.business_services.get` Get a ServiceNow business service read
- `servicenow_table.business_services.list` List ServiceNow business services read
- `servicenow_table.business_services.update` Update a ServiceNow business service write
- `servicenow_table.catalog_tasks.create` Create a ServiceNow catalogue task write
- `servicenow_table.catalog_tasks.delete` Delete a ServiceNow catalogue task destructive
- `servicenow_table.catalog_tasks.get` Get a ServiceNow catalogue task read
- `servicenow_table.catalog_tasks.list` List ServiceNow catalogue tasks read
- `servicenow_table.catalog_tasks.update` Update a ServiceNow catalogue task write
- `servicenow_table.change_requests.create` Create a ServiceNow change request write
- `servicenow_table.change_requests.delete` Delete a ServiceNow change request destructive
- `servicenow_table.change_requests.get` Get a ServiceNow change request read
- `servicenow_table.change_requests.list` List ServiceNow change requests read
- `servicenow_table.change_requests.update` Update a ServiceNow change request write
- `servicenow_table.change_tasks.create` Create a ServiceNow change task write
- `servicenow_table.change_tasks.delete` Delete a ServiceNow change task destructive
- `servicenow_table.change_tasks.get` Get a ServiceNow change task read
- `servicenow_table.change_tasks.list` List ServiceNow change tasks read
- `servicenow_table.change_tasks.update` Update a ServiceNow change task write
- `servicenow_table.companies.create` Create a ServiceNow company write
- `servicenow_table.companies.delete` Delete a ServiceNow company destructive
- `servicenow_table.companies.get` Get a ServiceNow company read
- `servicenow_table.companies.list` List ServiceNow companies read
- `servicenow_table.companies.update` Update a ServiceNow company write
- `servicenow_table.computers.create` Create a ServiceNow computer write
- `servicenow_table.computers.delete` Delete a ServiceNow computer destructive
- `servicenow_table.computers.get` Get a ServiceNow computer read
- `servicenow_table.computers.list` List ServiceNow computers read
- `servicenow_table.computers.update` Update a ServiceNow computer write
- `servicenow_table.configuration_items.create` Create a ServiceNow configuration item write
- `servicenow_table.configuration_items.delete` Delete a ServiceNow configuration item destructive
- `servicenow_table.configuration_items.get` Get a ServiceNow configuration item read
- `servicenow_table.configuration_items.list` List ServiceNow configuration items read
- `servicenow_table.configuration_items.update` Update a ServiceNow configuration item write
- `servicenow_table.contracts.create` Create a ServiceNow contract write
- `servicenow_table.contracts.delete` Delete a ServiceNow contract destructive
- `servicenow_table.contracts.get` Get a ServiceNow contract read
- `servicenow_table.contracts.list` List ServiceNow contracts read
- `servicenow_table.contracts.update` Update a ServiceNow contract write
- `servicenow_table.databases.create` Create a ServiceNow database write
- `servicenow_table.databases.delete` Delete a ServiceNow database destructive
- `servicenow_table.databases.get` Get a ServiceNow database read
- `servicenow_table.databases.list` List ServiceNow databases read
- `servicenow_table.databases.update` Update a ServiceNow database write
- `servicenow_table.groups.create` Create a ServiceNow group write
- `servicenow_table.groups.delete` Delete a ServiceNow group destructive
- `servicenow_table.groups.get` Get a ServiceNow group read
- `servicenow_table.groups.list` List ServiceNow groups read
- `servicenow_table.groups.update` Update a ServiceNow group write
- `servicenow_table.hardware_assets.create` Create a ServiceNow hardware asset write
- `servicenow_table.hardware_assets.delete` Delete a ServiceNow hardware asset destructive
- `servicenow_table.hardware_assets.get` Get a ServiceNow hardware asset read
- `servicenow_table.hardware_assets.list` List ServiceNow hardware assets read
- `servicenow_table.hardware_assets.update` Update a ServiceNow hardware asset write
- `servicenow_table.incidents.create` Create a ServiceNow incident write
- `servicenow_table.incidents.delete` Delete a ServiceNow incident destructive
- `servicenow_table.incidents.get` Get a ServiceNow incident read
- `servicenow_table.incidents.list` List ServiceNow incidents read
- `servicenow_table.incidents.update` Update a ServiceNow incident write
- `servicenow_table.knowledge_articles.create` Create a ServiceNow knowledge article write
- `servicenow_table.knowledge_articles.delete` Delete a ServiceNow knowledge article destructive
- `servicenow_table.knowledge_articles.get` Get a ServiceNow knowledge article read
- `servicenow_table.knowledge_articles.list` List ServiceNow knowledge articles read
- `servicenow_table.knowledge_articles.update` Update a ServiceNow knowledge article write
- `servicenow_table.locations.create` Create a ServiceNow location write
- `servicenow_table.locations.delete` Delete a ServiceNow location destructive
- `servicenow_table.locations.get` Get a ServiceNow location read
- `servicenow_table.locations.list` List ServiceNow locations read
- `servicenow_table.locations.update` Update a ServiceNow location write
- `servicenow_table.network_gear.create` Create a ServiceNow network device write
- `servicenow_table.network_gear.delete` Delete a ServiceNow network device destructive
- `servicenow_table.network_gear.get` Get a ServiceNow network device read
- `servicenow_table.network_gear.list` List ServiceNow network devices read
- `servicenow_table.network_gear.update` Update a ServiceNow network device write
- `servicenow_table.problems.create` Create a ServiceNow problem write
- `servicenow_table.problems.delete` Delete a ServiceNow problem destructive
- `servicenow_table.problems.get` Get a ServiceNow problem read
- `servicenow_table.problems.list` List ServiceNow problems read
- `servicenow_table.problems.update` Update a ServiceNow problem write
- `servicenow_table.records.create` Create a record in any ServiceNow table write
- `servicenow_table.records.delete` Delete a record from any ServiceNow table destructive
- `servicenow_table.records.get` Get any ServiceNow record by sys_id read
- `servicenow_table.records.list` Query any ServiceNow table read
- `servicenow_table.records.patch` Patch a record in any ServiceNow table write
- `servicenow_table.records.update` Replace a record in any ServiceNow table write
- `servicenow_table.request_items.create` Create a ServiceNow requested item write
- `servicenow_table.request_items.delete` Delete a ServiceNow requested item destructive
- `servicenow_table.request_items.get` Get a ServiceNow requested item read
- `servicenow_table.request_items.list` List ServiceNow requested items read
- `servicenow_table.request_items.update` Update a ServiceNow requested item write
- `servicenow_table.requests.create` Create a ServiceNow service request write
- `servicenow_table.requests.delete` Delete a ServiceNow service request destructive
- `servicenow_table.requests.get` Get a ServiceNow service request read
- `servicenow_table.requests.list` List ServiceNow service requests read
- `servicenow_table.requests.update` Update a ServiceNow service request write
- `servicenow_table.servers.create` Create a ServiceNow server write
- `servicenow_table.servers.delete` Delete a ServiceNow server destructive
- `servicenow_table.servers.get` Get a ServiceNow server read
- `servicenow_table.servers.list` List ServiceNow servers read
- `servicenow_table.servers.update` Update a ServiceNow server write
- `servicenow_table.slas.create` Create a ServiceNow SLA record write
- `servicenow_table.slas.delete` Delete a ServiceNow SLA record destructive
- `servicenow_table.slas.get` Get a ServiceNow SLA record read
- `servicenow_table.slas.list` List ServiceNow SLA records read
- `servicenow_table.slas.update` Update a ServiceNow SLA record write
- `servicenow_table.tasks.create` Create a ServiceNow task write
- `servicenow_table.tasks.delete` Delete a ServiceNow task destructive
- `servicenow_table.tasks.get` Get a ServiceNow task read
- `servicenow_table.tasks.list` List ServiceNow tasks read
- `servicenow_table.tasks.update` Update a ServiceNow task write
- `servicenow_table.users.create` Create a ServiceNow user write
- `servicenow_table.users.delete` Delete a ServiceNow user destructive
- `servicenow_table.users.get` Get a ServiceNow user read
- `servicenow_table.users.list` List ServiceNow users read
- `servicenow_table.users.update` Update a ServiceNow user write

Questions

## The ServiceNow MCP server, answered.

**Is there a ServiceNow MCP server for Claude?**

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 126 ServiceNow actions, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by ServiceNow.

**What do I need to connect ServiceNow?**

ServiceNow integration user and That user's password. Plus your instance host. The free call account { op: "connections.requirements", service: "servicenow_table" } lists exactly what to paste.

**Can an AI agent delete or change things in ServiceNow?**

Only if its key allows it, and only with an explicit confirmation. 25 ServiceNow actions are destructive, including delete a ServiceNow incident, delete a ServiceNow user and delete a ServiceNow contract. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

**Will an AI agent use up my ServiceNow API limit?**

actionlake paces every call to the limits in the ServiceNow service file: 3,600 calls an hour per connection. Repeated reads are answered from cache (50 ServiceNow actions can be), which never reaches ServiceNow.

**What does a ServiceNow action cost?**

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (50 ServiceNow actions page). Cache hits, searches, dry runs and calls ServiceNow refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

**Which ServiceNow API does it cover?**

The ServiceNow API now at your ServiceNow instance's API base URL, which you enter when connecting (path /api/now). It is built from ServiceNow's documentation as read on 8 September 2026. 126 actions in 1 area, each one in the signed service file (version 2.0.0).

**Can I combine ServiceNow with my other systems?**

Yes. ask joins ServiceNow to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. ServiceNow maps crm.company, which 227 other connectors also map.

**Does actionlake keep my ServiceNow data, and where?**

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to an hour, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your ServiceNow credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

**Which AI clients can use it?**

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

## More connectors like ServiceNow

Shares the most action names with

- [Freshservice 66](https://actionlake.com/connectors/freshservice)
- [ManageEngine ServiceDesk Plus Cloud 30](https://actionlake.com/connectors/manageengine-servicedesk-plus-cloud)
- [Trengo 23](https://actionlake.com/connectors/trengo)
- [Zoho Desk 22](https://actionlake.com/connectors/zoho-desk)
- [SysAid 22](https://actionlake.com/connectors/sysaid)
- [Plain 16](https://actionlake.com/connectors/plain)

Joins with, on shared entities

- [HaloPSA 8](https://actionlake.com/connectors/halopsa)
- [Microsoft Dynamics 365 7](https://actionlake.com/connectors/microsoft-dynamics-365)
- [ServiceTitan 7](https://actionlake.com/connectors/servicetitan)
- [ScalePad 7](https://actionlake.com/connectors/scalepad)
- [SuperOps RMM+PSA 7](https://actionlake.com/connectors/superops-rmm-psa)
- [Zuper 6](https://actionlake.com/connectors/zuper)

Browse

- [All Service desk & support connectors](https://actionlake.com/connectors/category/service-desk-and-support)
- [All connectors](https://actionlake.com/connectors)
- [How actionlake compares](https://actionlake.com/compare)

actionlake is independent. It is not made or endorsed by ServiceNow; the name is the vendor's own. Counts are from the ServiceNow service file, version 2.0.0.

## Give your agent ServiceNow today.

[Connect ServiceNow free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

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Source: https://actionlake.com/connectors/servicenow
More: https://actionlake.com/llms.txt