---
title: "Kustomer MCP server for AI agents - actionlake"
description: "Give Claude 442 Kustomer actions through one MCP server: customers, users, conversations. Your agent never holds the credential. 100,000 calls a month free."
canonical: https://actionlake.com/connectors/kustomer
updated: 2026-10-23
---

Connectors · CRM & sales

# Kustomer MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Kustomer and the rest of your systems. It gives your agent 442 Kustomer actions (217 reads, 174 writes and 51 that wait for a confirmation) and holds the Kustomer credential itself, so the agent never does. It paces Kustomer's limits and records every call.

[Connect Kustomer free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

`claude mcp add --transport http actionlake https://connect.actionlake.com/mcp`

the first call

```
do {
  action: "kustomer.users.list",
  intent: "check which Kustomer account is connected"
}
# Get Users · read · 1 upstream call
```

- 442 actions in one signed file
- 217 read look, never change
- 174 write create and update
- 51 wait for a yes destructive, confirmed first

Set up

## Connect Kustomer in three steps.

1. 01
   ### Add actionlake to Claude.
   Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
   `https://connect.actionlake.com/mcp`
2. 02
   ### Connect Kustomer.
   Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
   - `api_key` Kustomer API key
   - `host` Where your Kustomer lives: your host
   ```
   account { op: "connections.requirements", service: "kustomer" }
   # free: exactly what to paste, and what is found for you
   ```
3. 03
   ### Make the first call. Check before a write.
   Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free.
   ```
   do    { action: "kustomer.users.list" }
   # get users · read · 1 upstream call
   check { action: "kustomer.users.create", input: { … } }
   # free: inputs, permissions, cost and confirmations, nothing sent
   ```

Kustomer at a glance

**Sign-in**

Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.

**You provide**

`api_key`

**Setup fields**

`host`

**Limits we pace to**

300 calls a minute, per connection

**API covered**

Kustomer REST API v1 (plus v2 conversation times, v2.1 chat and v3 knowledge base), at your Kustomer instance's API base URL, which you enter when connecting

**Built from**

Kustomer's documentation, read 23 October 2026[developer.kustomer.com](https://developer.kustomer.com/kustomer-api-docs/reference)

**Service file**

Version 1.0.0, signed (Ed25519)

**Cached reads**

212 of 217 reads, for up to 2 minutes; a write clears what it affects

**Shared entities**

5, so ask can line Kustomer up with your other systems

**Data**

Processed and stored in Sydney, Australia. No US region yet

Capabilities

## What an AI agent can do in Kustomer.

442 actions in 162 areas. Every one carries its effect, so a key can allow the reads and hold the rest.

- **217** read look, never change
- **174** write create and update
- **51** destructive wait for a confirmation

1. ### Customers
   10
   6 read · 3 write · 1 destructive
   Get customers · Create customer · Get customer by ID · Update customer
2. ### Users
   8
   4 read · 3 write · 1 destructive
   Get Users · Create / Invite New User · Get User by ID · Update User by ID
3. ### Conversations
   7
   3 read · 3 write · 1 destructive
   Get conversations · Create conversation · Get conversation by ID · Update conversation
4. ### Messages
   7
   3 read · 4 write · 0 destructive
   Get messages · Create message · Get message by ID · Update message by ID
5. ### Auth tokens
   6
   3 read · 1 write · 2 destructive
   Create Token · Get Auth Tokens · Get Auth Token by ID · Delete Auth Token by ID
6. ### Brand addresses
   6
   1 read · 2 write · 3 destructive
   Create brand address mapping · List brand address mappings · Update brand address mapping · Delete brand address mapping by id
7. ### Cards
   6
   2 read · 3 write · 1 destructive
   Create a Card · Install a Card · Get Cards · Get Card
8. ### Customers searches
   6
   3 read · 2 write · 1 destructive
   Create Saved Search · Get all searches · Get saved search by ID · Get schema for searches

**154 more areas · 386 actions**

- Hooks form **6**
- KB routes **6**
- Kobjects **6**
- Notes **6**
- Schedules **6**
- Snoozes **6**
- Teams **6**
- AI evaluation testcases **5**
- AI evaluations **5**
- Brands **5**
- Hooks web **5**
- KB articles **5**
- KB forms **5**
- KB knowledge bases domains **5**
- KB themes revisions files **5**
- Klasses **5**
- Outbound webhooks **5**
- Role groups **5**
- Routing queue rules **5**
- Routing work sessions **5**
- Shortcuts **5**
- Shortcuts categories **5**
- Snippets **5**
- Spam senders **5**
- Sub statuses **5**
- Comments attachments **4**
- Companies **4**
- Drafts attachments **4**
- Forwards attachments **4**
- Hooks email **4**
- KB categories **4**
- KB tags **4**
- Routing queues **4**
- Routing statuses **4**
- Routing work items **4**
- Workflows **4**
- Attachments **3**
- Comments **3**
- Conversations bulk **3**
- Customers bulk **3**
- Customers merges **3**
- Customers searches folders **3**
- Customers searches pinned **3**
- KB articles schedules **3**
- KB articles versions **3**
- KB internal categories **3**
- KB knowledge bases **3**
- KB themes **3**
- KB themes revisions draft **3**
- Kedge **3**
- Kedge parent **3**
- Kobjects bulk **3**
- Kviews **3**
- Media **3**
- Notifications **3**
- Routing settings **3**
- Satisfaction **3**
- Settings **3**
- Users current settings **3**
- Users settings **3**
- Workflow variables **3**
- AI automations **2**
- AI evaluation runs **2**
- AI evaluation testcase results **2**
- AI summaries **2**
- Apps **2**
- Apps available **2**
- Auth settings **2**
- Chat sessions **2**
- Chat settings **2**
- Companies bulk **2**
- Conversations forwards **2**
- Conversations messages **2**
- Conversations notes **2**
- Conversations tags **2**
- Conversations times **2**
- Customers conversations **2**
- Customers drafts **2**
- Customers events **2**
- Customers kobjects **2**
- Customers messages **2**
- Customers searches positions **2**
- Customers unmasking windows **2**
- Drafts **2**
- Forwards **2**
- KB articles versions draft **2**
- KB categories routes **2**
- KB templates **2**
- KB themes revisions **2**
- Kobjects comments **2**
- Messages bulk **2**
- Metadata **2**
- Notes bulk **2**
- Notifications current user settings **2**
- Notifications logs settings **2**
- Outbound webhooks transactions **2**
- Public KB articles **2**
- Public KB categories **2**
- Public KB themes **2**
- Routing queues work items **2**
- Routing users work sessions **2**
- Teams members **2**
- Workflows variables **2**
- AI automations evaluations **1**
- Audit logs **1**
- Auth customer settings **1**
- Auth roles **1**
- Bulk **1**
- Bulk batches **1**
- Chat assistant messages **1**
- Chat handoff **1**
- Chat messages **1**
- Chat outbound assistant messages **1**
- Chat outbound messages **1**
- Chat outbound typing **1**
- Chat queues metrics **1**
- Chat satisfaction responses **1**
- Chat sessions messages **1**
- Companies kobjects **1**
- Conversations attachments **1**
- Conversations events **1**
- Conversations times V2 **1**
- Customers archive **1**
- Customers notes **1**
- Customers sessions **1**
- Customers sessions events **1**
- Hooks email transactions **1**
- Hooks form transactions **1**
- Hooks web transactions **1**
- KB articles routes **1**
- KB articles versions latest **1**
- KB versions **1**
- Kviews order **1**
- Messages attachments **1**
- Outbound accounts **1**
- Outbound webhooks events **1**
- Public auth settings **1**
- Public KB forms **1**
- Public KB themes files **1**
- Routing conversations work items **1**
- Routing current user settings **1**
- Routing queue rules criteria **1**
- Routing queue rules order **1**
- Routing queues work sessions **1**
- Routing work sessions current work items **1**
- Routing work sessions work items **1**
- Satisfaction order **1**
- Satisfaction responses **1**
- Slas **1**
- Tracking event **1**
- Tracking identity **1**
- Tracking identity event **1**
- Users teams **1**
- Workflows processes **1**

Top actions

## The Kustomer API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 89 of Kustomer's 89 action names are shared with at least one other connector, so an agent learns them once.

| Action | What it does | Effect | Same name in |
| --- | --- | --- | --- |
| `kustomer.users.list` Get Users | Get Users. | read | `identity.user.list` 474 connectors |
| `kustomer.teams.list` Get Teams | Get Teams. | read | `identity.group.list` 262 connectors |
| `kustomer.users.create` Create / Invite New User | Create / Invite New User. | write | `identity.user.create` 262 connectors |
| `kustomer.teams.create` Create Team | Create Team. | write | `identity.group.create` 205 connectors |
| `kustomer.customers.list` Get customers | Get customers. | read | `crm.contact.list` 177 connectors |
| `kustomer.companies.list` Get companies | Get companies. | read | `crm.company.list` 162 connectors |
| `kustomer.teams.delete` Delete Team | Delete Team. | destructive | `identity.group.delete` 181 connectors |
| `kustomer.conversations.list` Get conversations | Get conversations. | read | `service.conversation.list` 19 connectors |
| `kustomer.role_groups.list` Get All Role Groups | Get All Role Groups. | read | `identity.role.list` 184 connectors |
| `kustomer.role_groups.create` Create a Role Group | Create a Role Group. | write | `identity.role.create` 105 connectors |
| `kustomer.customers.create` Create customer | Create customer. | write | `crm.contact.create` 161 connectors |
| `kustomer.auth_tokens.create` Create Token | Create Token. | write | `identity.api_key.create` 100 connectors |

Try it

## Prompts to paste into Claude.

Each one names the Kustomer actions it will call, so you know what it reads and what it changes before you send it.

1. Read read
   Find the Kustomer contacts with no email address, so we can clean them up.
   calls `kustomer.customers.list`
2. Write write
   Create / Invite New User in Kustomer. Show me exactly what you will send before you save it.
   calls `kustomer.users.create`
3. Across systems read
   Which Kustomer companies have invoices in ConnectWise PSA, and how many each?
   calls `kustomer.companies.list` `connectwise_manage.invoices.list`

Across your systems

## Kustomer, joined to the rest of your business.

One `ask` fetches from Kustomer and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

- Which Kustomer companies have invoices in ConnectWise PSA, and how many each?
  `kustomer.companies.list` + `connectwise_manage.invoices.list`, on `crm.company` · [ConnectWise PSA](https://actionlake.com/connectors/connectwise-psa)
- Which Kustomer companies have invoices in NetSuite, and how many each?
  `kustomer.companies.list` + `netsuite.views.invoices`, on `crm.company` · [NetSuite](https://actionlake.com/connectors/netsuite)

Also mapped by other connectors `identity.user` **517** `identity.group` **239** `crm.company` **227** `crm.contact` **192** `service.conversation` **12**

ask

```
ask {
  intent: "which Kustomer companies have invoices in ConnectWise PSA, and how many each",
  steps: [
    { action: "kustomer.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 },
    { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 },
    { join: {
        left: "co",
        right: "inv",
        on: "crm.company",
        group_by: "co.name",
        select: ["co.name", "count(inv.id) as invoices"]
    } }
  ]
}
```

Example. Run it through check first: it validates the steps and prices them, and it is free.

Governance for Kustomer

## Destructive actions wait for a yes.

51 Kustomer actions are destructive. The first 10:

- Delete Team `kustomer.teams.delete`
- Delete a Role Group `kustomer.role_groups.delete`
- Delete customer `kustomer.customers.delete`
- Delete Auth Token by ID `kustomer.auth_tokens.delete`
- Remove Team Member `kustomer.teams_members.remove`
- Delete conversation `kustomer.conversations.delete`
- Delete a shortcut `kustomer.shortcuts.delete`
- Delete Outbound Webhook `kustomer.outbound_webhooks.delete`
- Delete KObject (custom object) by ID `kustomer.kobjects.delete`
- Delete Klass `kustomer.klasses.delete`

A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

do kustomer.teams.delete confirm_policy: **human**

Delete Team?

**intent:** the user asked me to delete Team

run suspended · waiting for a named person · key _kustomer-agent_ cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

```
account {
  op: "keys.create", name: "kustomer-agent",
  allowed_actions: ["kustomer.*"], cap_calls: 2000,
  confirm_policy: "human_for_writes",
  approval_rules: [
    { match: "kustomer.teams.delete", approver: "lead@example.com" },
    { match: "kustomer.role_groups.delete", approver: "lead@example.com" },
    { match: "kustomer.customers.delete", approver: "lead@example.com" }
  ]
}
```

Illustrative. Scoped to Kustomer only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

## What Kustomer costs on actionlake.

Every Kustomer action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Kustomer refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

- 1 upstream call per action all 442 Kustomer actions
- 87 actions page each page of a long list is one call
- 212 reads can be cached a cache hit costs nothing
- 100,000 calls a month, free paid plans from US$49 a month for 250,000

[See pricing](https://actionlake.com/pricing)

Action index

## Every Kustomer action.

442 actions by area: the id your agent calls, what it does, and its effect.

**Customers 10**

- `kustomer.customers.create` Create customer write
- `kustomer.customers.get` Get customer by ID read
- `kustomer.customers.list` Get customers read
- `kustomer.customers.update` Update customer write
- `kustomer.customers.delete` Delete customer destructive
- `kustomer.customers.get_by_email` Get customer by email read
- and 4 more in this area

**Users 8**

- `kustomer.users.create` Create / Invite New User write
- `kustomer.users.get` Get User by ID read
- `kustomer.users.list` Get Users read
- `kustomer.users.update` Update User by ID write
- `kustomer.users.get_current` Get Current User read
- `kustomer.users.get_many` Get Multiple Users by IDs read
- and 2 more in this area

**Conversations 7**

- `kustomer.conversations.create` Create conversation write
- `kustomer.conversations.get` Get conversation by ID read
- `kustomer.conversations.list` Get conversations read
- `kustomer.conversations.update` Update conversation write
- `kustomer.conversations.delete` Delete conversation destructive
- `kustomer.conversations.get_by_external_id` Get conversation by external ID read
- and 1 more in this area

**Messages 7**

- `kustomer.messages.create` Create message write
- `kustomer.messages.get` Get message by ID read
- `kustomer.messages.list` Get messages read
- `kustomer.messages.update` Update message by ID write
- `kustomer.messages.get_by_external_id` Get a Message by External ID read
- `kustomer.messages.redact` Redact a message write
- and 1 more in this area

**Auth tokens 6**

- `kustomer.auth_tokens.create` Create Token write
- `kustomer.auth_tokens.delete` Delete Auth Token by ID destructive
- `kustomer.auth_tokens.get` Get Auth Token by ID read
- `kustomer.auth_tokens.list` Get Auth Tokens read
- `kustomer.auth_tokens.delete_current` Delete Current Auth Token destructive
- `kustomer.auth_tokens.get_current` Get Current Auth Token read

**Brand addresses 6**

- `kustomer.brand_addresses.create` Create brand address mapping write
- `kustomer.brand_addresses.delete` Delete brand address mapping by id destructive
- `kustomer.brand_addresses.list` List brand address mappings read
- `kustomer.brand_addresses.update` Update brand address mapping write
- `kustomer.brand_addresses.delete_by_address` Delete all mappings for an address destructive
- `kustomer.brand_addresses.delete_by_brand` Delete all mappings for a brand destructive

**Cards 6**

- `kustomer.cards.create` Create a Card write
- `kustomer.cards.get` Get Card read
- `kustomer.cards.install` Install a Card write
- `kustomer.cards.list` Get Cards read
- `kustomer.cards.delete` Delete a Card destructive
- `kustomer.cards.update` Update a Card write

**Customers searches 6**

- `kustomer.customers_searches.create` Create Saved Search write
- `kustomer.customers_searches.get` Get saved search by ID read
- `kustomer.customers_searches.get_schema` Get schema for searches read
- `kustomer.customers_searches.list` Get all searches read
- `kustomer.customers_searches.delete` Delete search by ID destructive
- `kustomer.customers_searches.update` Update search by ID write

**Hooks form 6**

- `kustomer.hooks_form.create` Create Form Hook write
- `kustomer.hooks_form.list` Get Form Hooks read
- `kustomer.hooks_form.send_org_transaction` Create Form Hook Org Transaction write
- `kustomer.hooks_form.send_transaction` Create Form Hook Transaction write
- `kustomer.hooks_form.get` Get a Form Hook by ID read
- `kustomer.hooks_form.update` Update Form Hook write

**KB routes 6**

- `kustomer.kb_routes.create` Create a Route write
- `kustomer.kb_routes.get` Get Route by ID read
- `kustomer.kb_routes.get_by_url` Get Route by URL (Public) read
- `kustomer.kb_routes.list` Get Routes read
- `kustomer.kb_routes.delete` Delete Route by ID destructive
- `kustomer.kb_routes.update` Update Route write

**Kobjects 6**

- `kustomer.kobjects.create` Create KObject write
- `kustomer.kobjects.get` Get KObject (custom object) by ID read
- `kustomer.kobjects.list` Get KObjects (custom objects) read
- `kustomer.kobjects.update` Update KObject (custom object) by ID write
- `kustomer.kobjects.delete` Delete KObject (custom object) by ID destructive
- `kustomer.kobjects.get_by_external_id` Get KObject by external ID read

**Notes 6**

- `kustomer.notes.create` Create note write
- `kustomer.notes.get` Get note by ID read
- `kustomer.notes.list` Get notes read
- `kustomer.notes.update` Update note by ID write
- `kustomer.notes.delete` Delete note by ID destructive
- `kustomer.notes.update_attributes` Update note attributes by ID write

**Schedules 6**

- `kustomer.schedules.create` Create a business schedule write
- `kustomer.schedules.get` Get business schedule by ID read
- `kustomer.schedules.get_default` Get default business schedule read
- `kustomer.schedules.list` Get all business schedules read
- `kustomer.schedules.delete` Delete a business schedule by ID destructive
- `kustomer.schedules.update` Update business schedule by ID write

**Snoozes 6**

- `kustomer.snoozes.create` Create a snooze write
- `kustomer.snoozes.get` Get snooze by ID read
- `kustomer.snoozes.list` Get all snoozes read
- `kustomer.snoozes.list_by_klass` Get snoozes by klass ID read
- `kustomer.snoozes.delete` Delete snooze destructive
- `kustomer.snoozes.update` Update snooze write

**Teams 6**

- `kustomer.teams.create` Create Team write
- `kustomer.teams.get` Get Team by ID read
- `kustomer.teams.list` Get Teams read
- `kustomer.teams.update` Update Team by ID write
- `kustomer.teams.delete` Delete Team destructive
- `kustomer.teams.update_attributes` Update Team Attributes write

**AI evaluation testcases 5**

- `kustomer.ai_evaluation_testcases.create` Create an evaluation test case write
- `kustomer.ai_evaluation_testcases.get` Get evaluation test case by ID read
- `kustomer.ai_evaluation_testcases.list` List evaluation test cases read
- `kustomer.ai_evaluation_testcases.update` Update an evaluation test case write
- `kustomer.ai_evaluation_testcases.delete` Delete an evaluation test case destructive

**AI evaluations 5**

- `kustomer.ai_evaluations.create` Create an evaluation write
- `kustomer.ai_evaluations.get` Get evaluation by ID read
- `kustomer.ai_evaluations.run` Run an evaluation write
- `kustomer.ai_evaluations.update` Update an evaluation write
- `kustomer.ai_evaluations.delete` Delete an evaluation destructive

**Brands 5**

- `kustomer.brands.create` Create brand write
- `kustomer.brands.get` Get brand by ID read
- `kustomer.brands.get_default` Get default brand read
- `kustomer.brands.list` Get brands read
- `kustomer.brands.update` Update brand write

**Hooks web 5**

- `kustomer.hooks_web.create` Create Web Hook write
- `kustomer.hooks_web.get` Get a Web Hook by ID read
- `kustomer.hooks_web.list` Get Web Hooks read
- `kustomer.hooks_web.send_transaction` Create Web Hook Transaction write
- `kustomer.hooks_web.update` Update Web Hook write

**KB articles 5**

- `kustomer.kb_articles.create` Create an Article write
- `kustomer.kb_articles.get` Get Article by ID read
- `kustomer.kb_articles.list` Get Articles read
- `kustomer.kb_articles.search` Search Articles read
- `kustomer.kb_articles.update` Update Article write

**KB forms 5**

- `kustomer.kb_forms.create` Create a Form write
- `kustomer.kb_forms.get` Get Form by ID read
- `kustomer.kb_forms.list` Get Forms read
- `kustomer.kb_forms.update` Update Form write
- `kustomer.kb_forms.delete` Delete Form destructive

**KB knowledge bases domains 5**

- `kustomer.kb_knowledge_bases_domains.create` Create Custom Domain write
- `kustomer.kb_knowledge_bases_domains.get` Get Custom Domain By ID read
- `kustomer.kb_knowledge_bases_domains.list` Get Custom Domains read
- `kustomer.kb_knowledge_bases_domains.update` Update Custom Domain write
- `kustomer.kb_knowledge_bases_domains.delete` Delete Custom Domain destructive

**KB themes revisions files 5**

- `kustomer.kb_themes_revisions_files.create` Create Revision Theme File write
- `kustomer.kb_themes_revisions_files.get` Get Theme File by Revision read
- `kustomer.kb_themes_revisions_files.list` Get Theme Files by Revision read
- `kustomer.kb_themes_revisions_files.update` Update Revision Theme File write
- `kustomer.kb_themes_revisions_files.delete` Delete Revision Theme File destructive

**Klasses 5**

- `kustomer.klasses.create` Create Klass write
- `kustomer.klasses.get` Get Klass by ID read
- `kustomer.klasses.list` Get Klasses read
- `kustomer.klasses.update` Update Klass by ID write
- `kustomer.klasses.delete` Delete Klass destructive

**Outbound webhooks 5**

- `kustomer.outbound_webhooks.create` Create Outbound Webhook write
- `kustomer.outbound_webhooks.get` Get Outbound Webhook read
- `kustomer.outbound_webhooks.list` List Outbound Webhooks read
- `kustomer.outbound_webhooks.update` Update Outbound Webhook write
- `kustomer.outbound_webhooks.delete` Delete Outbound Webhook destructive

**Role groups 5**

- `kustomer.role_groups.create` Create a Role Group write
- `kustomer.role_groups.get` Get A Role Group By ID read
- `kustomer.role_groups.list` Get All Role Groups read
- `kustomer.role_groups.update` Update a Role Group write
- `kustomer.role_groups.delete` Delete a Role Group destructive

**Routing queue rules 5**

- `kustomer.routing_queue_rules.create` Create queue rule write
- `kustomer.routing_queue_rules.get` Get queue rule read
- `kustomer.routing_queue_rules.list` Get queue rules read
- `kustomer.routing_queue_rules.update` Update queue rule write
- `kustomer.routing_queue_rules.delete` Delete queue rule destructive

**Routing work sessions 5**

- `kustomer.routing_work_sessions.get` Get work session by ID read
- `kustomer.routing_work_sessions.get_current` Get current work session read
- `kustomer.routing_work_sessions.list` Get work sessions read
- `kustomer.routing_work_sessions.update` Update work session by ID write
- `kustomer.routing_work_sessions.update_current` Update current work session write

**Shortcuts 5**

- `kustomer.shortcuts.create` Create a shortcut write
- `kustomer.shortcuts.get` Get a shortcut read
- `kustomer.shortcuts.list` Get all shortcuts read
- `kustomer.shortcuts.update` Update a shortcut write
- `kustomer.shortcuts.delete` Delete a shortcut destructive

**Shortcuts categories 5**

- `kustomer.shortcuts_categories.create` Create a shortcut category write
- `kustomer.shortcuts_categories.get` Get a shortcut category read
- `kustomer.shortcuts_categories.list` Get shortcut categories read
- `kustomer.shortcuts_categories.update` Update a shortcut category write
- `kustomer.shortcuts_categories.delete` Delete a shortcut category destructive

Snippets **5** Spam senders **5** Sub statuses **5** Comments attachments **4** Companies **4** Drafts attachments **4** Forwards attachments **4** Hooks email **4** KB categories **4** KB tags **4** Routing queues **4** Routing statuses **4** Routing work items **4** Workflows **4** Attachments **3** Comments **3** Conversations bulk **3** Customers bulk **3** Customers merges **3** Customers searches folders **3** Customers searches pinned **3** KB articles schedules **3** KB articles versions **3** KB internal categories **3** KB knowledge bases **3** KB themes **3** KB themes revisions draft **3** Kedge **3** Kedge parent **3** Kobjects bulk **3** Kviews **3** Media **3** Notifications **3** Routing settings **3** Satisfaction **3** Settings **3** Users current settings **3** Users settings **3** Workflow variables **3** AI automations **2** AI evaluation runs **2** AI evaluation testcase results **2** AI summaries **2** Apps **2** Apps available **2** Auth settings **2** Chat sessions **2** Chat settings **2** Companies bulk **2** Conversations forwards **2** Conversations messages **2** Conversations notes **2** Conversations tags **2** Conversations times **2** Customers conversations **2** Customers drafts **2** Customers events **2** Customers kobjects **2** Customers messages **2** Customers searches positions **2** Customers unmasking windows **2** Drafts **2** Forwards **2** KB articles versions draft **2** KB categories routes **2** KB templates **2** KB themes revisions **2** Kobjects comments **2** Messages bulk **2** Metadata **2** Notes bulk **2** Notifications current user settings **2** Notifications logs settings **2** Outbound webhooks transactions **2** Public KB articles **2** Public KB categories **2** Public KB themes **2** Routing queues work items **2** Routing users work sessions **2** Teams members **2** Workflows variables **2** AI automations evaluations **1** Audit logs **1** Auth customer settings **1** Auth roles **1** Bulk **1** Bulk batches **1** Chat assistant messages **1** Chat handoff **1** Chat messages **1** Chat outbound assistant messages **1** Chat outbound messages **1** Chat outbound typing **1** Chat queues metrics **1** Chat satisfaction responses **1** Chat sessions messages **1** Companies kobjects **1** Conversations attachments **1** Conversations events **1** Conversations times V2 **1** Customers archive **1** Customers notes **1** Customers sessions **1** Customers sessions events **1** Hooks email transactions **1** Hooks form transactions **1** Hooks web transactions **1** KB articles routes **1** KB articles versions latest **1** KB versions **1** Kviews order **1** Messages attachments **1** Outbound accounts **1** Outbound webhooks events **1** Public auth settings **1** Public KB forms **1** Public KB themes files **1** Routing conversations work items **1** Routing current user settings **1** Routing queue rules criteria **1** Routing queue rules order **1** Routing queues work sessions **1** Routing work sessions current work items **1** Routing work sessions work items **1** Satisfaction order **1** Satisfaction responses **1** Slas **1** Tracking event **1** Tracking identity **1** Tracking identity event **1** Users teams **1** Workflows processes **1**

This index shows a sample of each area. All 442 actions, with their inputs and prices, are in the [catalogue](https://actionlake.com/console/catalogue), which a free sandbox key can search.

Questions

## The Kustomer MCP server, answered.

**Is there a Kustomer MCP server for Claude?**

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 442 Kustomer actions across customers, users, conversations and messages, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Kustomer.

**What do I need to connect Kustomer?**

Kustomer API key. Plus your host. The free call account { op: "connections.requirements", service: "kustomer" } lists exactly what to paste.

**Can an AI agent delete or change things in Kustomer?**

Only if its key allows it, and only with an explicit confirmation. 51 Kustomer actions are destructive, including delete Team, delete a Role Group and delete customer. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

**Will an AI agent use up my Kustomer API limit?**

actionlake paces every call to the limits in the Kustomer service file: 300 calls a minute per connection. Repeated reads are answered from cache (212 Kustomer actions can be), which never reaches Kustomer.

**What does a Kustomer action cost?**

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (87 Kustomer actions page). Cache hits, searches, dry runs and calls Kustomer refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

**Which Kustomer API does it cover?**

The Kustomer REST API v1 (plus v2 conversation times, v2.1 chat and v3 knowledge base) at your Kustomer instance's API base URL, which you enter when connecting. It is built from Kustomer's documentation as read on 23 October 2026. 442 actions in 162 areas, each one in the signed service file (version 1.0.0).

**Can I combine Kustomer with my other systems?**

Yes. ask joins Kustomer to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. Kustomer maps crm.company, which 227 other connectors also map.

**Does actionlake keep my Kustomer data, and where?**

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 2 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Kustomer credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

**Which AI clients can use it?**

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

## More connectors like Kustomer

Shares the most action names with

- [Intercom 34](https://actionlake.com/connectors/intercom)
- [Zoho SalesIQ 25](https://actionlake.com/connectors/zoho-salesiq)
- [Salesloft 25](https://actionlake.com/connectors/salesloft)
- [Outreach 24](https://actionlake.com/connectors/outreach)
- [Affinity 22](https://actionlake.com/connectors/affinity)
- [Crisp 19](https://actionlake.com/connectors/crisp)

Joins with, on shared entities

- [Front 5](https://actionlake.com/connectors/front)
- [Help Scout 5](https://actionlake.com/connectors/help-scout)
- [HaloPSA 4](https://actionlake.com/connectors/halopsa)
- [Genesys Cloud CX 4](https://actionlake.com/connectors/genesys-cloud-cx)
- [Odoo 4](https://actionlake.com/connectors/odoo)
- [TOPdesk 4](https://actionlake.com/connectors/topdesk)

Browse

- [All CRM & sales connectors](https://actionlake.com/connectors/category/crm-and-sales)
- [All connectors](https://actionlake.com/connectors)
- [How actionlake compares](https://actionlake.com/compare)

actionlake is independent. It is not made or endorsed by Kustomer; the name is the vendor's own. Counts are from the Kustomer service file, version 1.0.0.

## Give your agent Kustomer today.

[Connect Kustomer free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

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Source: https://actionlake.com/connectors/kustomer
More: https://actionlake.com/llms.txt