--- title: "Gorgias MCP server for AI agents - actionlake" description: "Give Claude 111 Gorgias actions through one MCP server: customers, macros, tags, rules. Your agent never holds the credential. 100,000 calls a month free." canonical: https://actionlake.com/connectors/gorgias updated: 2026-10-22 --- Connectors · Service desk & support # Gorgias MCP server for AI agents. actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Gorgias and the rest of your systems. It gives your agent 111 Gorgias actions (48 reads, 43 writes and 20 that wait for a confirmation) and holds the Gorgias credential itself, so the agent never does. It paces Gorgias's limits and records every call. [Connect Gorgias free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) 100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you. `claude mcp add --transport http actionlake https://connect.actionlake.com/mcp` the first call ``` do { action: "gorgias.tickets.list", intent: "check which Gorgias account is connected" } # List tickets · read · 1 upstream call ``` - 111 actions in one signed file - 48 read look, never change - 43 write create and update - 20 wait for a yes destructive, confirmed first Set up ## Connect Gorgias in three steps. 1. 01 ### Add actionlake to Claude. Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us. `https://connect.actionlake.com/mcp` 2. 02 ### Connect Gorgias. Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key. - `email` Email address of the Gorgias user the API key belongs to - `api_key` Gorgias REST API key (Settings > You > REST API) - `host` Where your Gorgias lives: your host ``` account { op: "connections.requirements", service: "gorgias" } # free: exactly what to paste, and what is found for you ``` 3. 03 ### Make the first call. Check before a write. Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free. ``` do { action: "gorgias.tickets.list" } # list tickets · read · 1 upstream call check { action: "gorgias.tickets.create", input: { … } } # free: inputs, permissions, cost and confirmations, nothing sent ``` Gorgias at a glance **Sign-in** Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. **You provide** `email` `api_key` **Setup fields** `host` **Limits we pace to** 40 calls per 20 seconds, per connection **API covered** Gorgias REST API 1.0.0 (OpenAPI 3.1.0 fragments from developers.gorgias.com, fetched 2026-10-22), at your Gorgias instance's API base URL, which you enter when connecting **Built from** Gorgias's documentation, read 22 October 2026[developers.gorgias.com](https://developers.gorgias.com/llms.txt) [developers.gorgias.com](https://developers.gorgias.com/reference/introduction) **Service file** Version 1.0.0, signed (Ed25519) **Cached reads** 45 of 48 reads, for up to 5 minutes; a write clears what it affects **Shared entities** 5, so ask can line Gorgias up with your other systems **Data** Processed and stored in Sydney, Australia. No US region yet Capabilities ## What an AI agent can do in Gorgias. 111 actions in 28 areas. Every one carries its effect, so a key can allow the reads and hold the rest. - **48** read look, never change - **43** write create and update - **20** destructive wait for a confirmation 1. ### Customers 8 2 read · 3 write · 3 destructive List customers · Create a customer · Retrieve a customer · Update a customer 2. ### Macros 7 2 read · 4 write · 1 destructive List macros · Create a macro · Update a macro · Retrieve a macro 3. ### Tags 7 2 read · 2 write · 3 destructive List tags · Create a tag · Update a tag · Retrieve a tag 4. ### Rules 6 2 read · 3 write · 1 destructive Create a rule · List rules · Retrieve a rule · Update a rule 5. ### Custom fields 5 2 read · 3 write · 0 destructive Create a custom field · List custom fields · Retrieve a custom field · Update a custom field 6. ### Integrations 5 2 read · 2 write · 1 destructive Create an integration · List integrations · Retrieve an integration · Update an integration 7. ### Jobs 5 2 read · 2 write · 1 destructive Create a job · List jobs · Retrieve a job · Update a job 8. ### Teams 5 2 read · 2 write · 1 destructive List teams · Create a team · Retrieve a team · Update a team **20 more areas · 63 actions** - Ticket messages **5** - Tickets **5** - Users **5** - Views **5** - Widgets **5** - Customer field values **4** - Satisfaction surveys **4** - Ticket field values **4** - Ticket tags **4** - Account settings **3** - Metric cards **3** - Voice call recordings **3** - Events **2** - Statistics **2** - View items **2** - Voice call events **2** - Voice calls **2** - Account **1** - Messages **1** - Search **1** Top actions ## The Gorgias API, shaped for agents. The ids your agent types, what each does, and the one name it shares with other systems. 41 of Gorgias's 41 action names are shared with at least one other connector, so an agent learns them once. | Action | What it does | Effect | Same name in | | --- | --- | --- | --- | | `gorgias.tickets.list` List tickets | List tickets. | read | `service.ticket.list` 56 connectors | | `gorgias.customers.list` List customers | List customers. | read | `crm.contact.list` 177 connectors | | `gorgias.users.list` List users | List users. | read | `identity.user.list` 474 connectors | | `gorgias.teams.list` List teams | List teams. | read | `identity.group.list` 262 connectors | | `gorgias.tags.list` List tags | List tags. | read | `crm.tag.list` 65 connectors | | `gorgias.tickets.create` Create a ticket | Create a ticket. | write | `service.ticket.create` 54 connectors | | `gorgias.customers.create` Create a customer | Create a customer. | write | `crm.contact.create` 161 connectors | | `gorgias.users.create` Create a user | Create a user. | write | `identity.user.create` 262 connectors | | `gorgias.teams.create` Create a team | Create a team. | write | `identity.group.create` 205 connectors | | `gorgias.tags.create` Create a tag | Create a tag. | write | `crm.tag.create` 49 connectors | | `gorgias.tickets.delete` Delete a ticket | Delete a ticket. | destructive | `service.ticket.delete` 42 connectors | | `gorgias.macros.create` Create a macro | Create a macro. | write | `service.canned_response.create` 12 connectors | Try it ## Prompts to paste into Claude. Each one names the Gorgias actions it will call, so you know what it reads and what it changes before you send it. 1. Read read Which Gorgias tickets have been open the longest? Show me the ten oldest with their status. calls `gorgias.tickets.list` 2. Write write Create a ticket in Gorgias. Show me exactly what you will send before you save it. calls `gorgias.tickets.create` 3. Across systems read Which contacts are in both Gorgias and HaloPSA, and how many are in only one of them? calls `gorgias.customers.list` `halopsa.users.list` Across your systems ## Gorgias, joined to the rest of your business. One `ask` fetches from Gorgias and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row. - Which contacts are in both Gorgias and HaloPSA, and how many are in only one of them? `gorgias.customers.list` + `halopsa.users.list`, on `crm.contact` · [HaloPSA](https://actionlake.com/connectors/halopsa) - Which contacts are in both Gorgias and NetSuite, and how many are in only one of them? `gorgias.customers.list` + `netsuite.views.contacts`, on `crm.contact` · [NetSuite](https://actionlake.com/connectors/netsuite) Also mapped by other connectors `identity.user` **517** `identity.group` **239** `crm.contact` **192** `service.ticket` **62** `crm.tag` **47** ask ``` ask { intent: "which contacts are in both Gorgias and HaloPSA, and how many are in only one of them", steps: [ { action: "gorgias.customers.list", as: "people", input: {}, limit: 100, max_pages: 5 }, { action: "halopsa.users.list", as: "people2", input: {}, limit: 100, max_pages: 5 }, { join: { left: "people", right: "people2", on: "crm.contact", group_by: "people.email", select: ["people.email", "count(people2.id) as in_halopsa"] } } ] } ``` Example. Run it through check first: it validates the steps and prices them, and it is free. Governance for Gorgias ## Destructive actions wait for a yes. 20 Gorgias actions are destructive. These are all of them: - Delete a ticket `gorgias.tickets.delete` - Delete a customer `gorgias.customers.delete` - Delete a user `gorgias.users.delete` - Delete a team `gorgias.teams.delete` - Delete a tag `gorgias.tags.delete` - Merge two customers `gorgias.customers.merge` - Delete a macro `gorgias.macros.delete` - Merge tags `gorgias.tags.merge` - Remove ticket tags `gorgias.ticket_tags.remove` - Delete a rule `gorgias.rules.delete` - Delete a view `gorgias.views.delete` - Delete a widget `gorgias.widgets.delete` - Delete tags `gorgias.tags.delete_many` - Delete an integration `gorgias.integrations.delete` - Delete customers `gorgias.customers.delete_many` - Delete a message `gorgias.ticket_messages.delete` - Delete ticket field value `gorgias.ticket_field_values.delete` - Delete customer field value `gorgias.customer_field_values.delete` - Delete a voice call recording `gorgias.voice_call_recordings.delete` - Cancel a job `gorgias.jobs.cancel` A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after. do gorgias.tickets.delete confirm_policy: **human** Delete a ticket? **intent:** the user asked me to delete a ticket run suspended · waiting for a named person · key _gorgias-agent_ cannot confirm itself In the console, or from an emailed signed link. a key for this connector ``` account { op: "keys.create", name: "gorgias-agent", allowed_actions: ["gorgias.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "gorgias.tickets.delete", approver: "lead@example.com" }, { match: "gorgias.customers.delete", approver: "lead@example.com" }, { match: "gorgias.users.delete", approver: "lead@example.com" } ] } ``` Illustrative. Scoped to Gorgias only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person. Cost ## What Gorgias costs on actionlake. Every Gorgias action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Gorgias refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. - 1 upstream call per action all 111 Gorgias actions - 111 actions page each page of a long list is one call - 45 reads can be cached a cache hit costs nothing - 100,000 calls a month, free paid plans from US$49 a month for 250,000 [See pricing](https://actionlake.com/pricing) Action index ## Every Gorgias action. 111 actions by area: the id your agent calls, what it does, and its effect. **Customers 8** - `gorgias.customers.create` Create a customer write - `gorgias.customers.delete` Delete a customer destructive - `gorgias.customers.delete_many` Delete customers destructive - `gorgias.customers.get` Retrieve a customer read - `gorgias.customers.list` List customers read - `gorgias.customers.merge` Merge two customers destructive - `gorgias.customers.set_data` Set customer data write - `gorgias.customers.update` Update a customer write **Macros 7** - `gorgias.macros.archive_many` Archive macros write - `gorgias.macros.create` Create a macro write - `gorgias.macros.delete` Delete a macro destructive - `gorgias.macros.get` Retrieve a macro read - `gorgias.macros.list` List macros read - `gorgias.macros.unarchive_many` Unarchive macros write - `gorgias.macros.update` Update a macro write **Tags 7** - `gorgias.tags.create` Create a tag write - `gorgias.tags.delete` Delete a tag destructive - `gorgias.tags.delete_many` Delete tags destructive - `gorgias.tags.get` Retrieve a tag read - `gorgias.tags.list` List tags read - `gorgias.tags.merge` Merge tags destructive - `gorgias.tags.update` Update a tag write **Rules 6** - `gorgias.rules.create` Create a rule write - `gorgias.rules.delete` Delete a rule destructive - `gorgias.rules.get` Retrieve a rule read - `gorgias.rules.list` List rules read - `gorgias.rules.update` Update a rule write - `gorgias.rules.update_priorities` Update rules' priorities write **Custom fields 5** - `gorgias.custom_fields.create` Create a custom field write - `gorgias.custom_fields.get` Retrieve a custom field read - `gorgias.custom_fields.list` List custom fields read - `gorgias.custom_fields.update` Update a custom field write - `gorgias.custom_fields.update_many` Bulk update a list of custom fields write **Integrations 5** - `gorgias.integrations.create` Create an integration write - `gorgias.integrations.delete` Delete an integration destructive - `gorgias.integrations.get` Retrieve an integration read - `gorgias.integrations.list` List integrations read - `gorgias.integrations.update` Update an integration write **Jobs 5** - `gorgias.jobs.cancel` Cancel a job destructive - `gorgias.jobs.create` Create a job write - `gorgias.jobs.get` Retrieve a job read - `gorgias.jobs.list` List jobs read - `gorgias.jobs.update` Update a job write **Teams 5** - `gorgias.teams.create` Create a team write - `gorgias.teams.delete` Delete a team destructive - `gorgias.teams.get` Retrieve a team read - `gorgias.teams.list` List teams read - `gorgias.teams.update` Update a team write **Ticket messages 5** - `gorgias.ticket_messages.create` Create a message write - `gorgias.ticket_messages.delete` Delete a message destructive - `gorgias.ticket_messages.get` Retrieve a message read - `gorgias.ticket_messages.list` List messages of a ticket read - `gorgias.ticket_messages.update` Update a message write **Tickets 5** - `gorgias.tickets.create` Create a ticket write - `gorgias.tickets.delete` Delete a ticket destructive - `gorgias.tickets.get` Retrieve a ticket read - `gorgias.tickets.list` List tickets read - `gorgias.tickets.update` Update a ticket write **Users 5** - `gorgias.users.create` Create a user write - `gorgias.users.delete` Delete a user destructive - `gorgias.users.get` Retrieve a user read - `gorgias.users.list` List users read - `gorgias.users.update` Update a user write **Views 5** - `gorgias.views.create` Create a view write - `gorgias.views.delete` Delete a view destructive - `gorgias.views.get` Retrieve a view read - `gorgias.views.list` List views read - `gorgias.views.update` Update a view write **Widgets 5** - `gorgias.widgets.create` Create a widget write - `gorgias.widgets.delete` Delete a widget destructive - `gorgias.widgets.get` Retrieve a widget read - `gorgias.widgets.list` List widgets read - `gorgias.widgets.update` Update a widget write **Customer field values 4** - `gorgias.customer_field_values.delete` Delete customer field value destructive - `gorgias.customer_field_values.list` List customer field values read - `gorgias.customer_field_values.set_all` Update customer fields values write - `gorgias.customer_field_values.update` Update customer field value write **Satisfaction surveys 4** - `gorgias.satisfaction_surveys.create` Create a survey write - `gorgias.satisfaction_surveys.get` Retrieve a survey read - `gorgias.satisfaction_surveys.list` List surveys read - `gorgias.satisfaction_surveys.update` Update a survey write **Ticket field values 4** - `gorgias.ticket_field_values.delete` Delete ticket field value destructive - `gorgias.ticket_field_values.list` List ticket field values read - `gorgias.ticket_field_values.set_all` Update ticket fields values write - `gorgias.ticket_field_values.update` Update ticket field value write **Ticket tags 4** - `gorgias.ticket_tags.add` Add ticket tags write - `gorgias.ticket_tags.list` List ticket tags read - `gorgias.ticket_tags.remove` Remove ticket tags destructive - `gorgias.ticket_tags.set` Set ticket tags write **Account settings 3** - `gorgias.account_settings.create` Create a setting write - `gorgias.account_settings.list` List settings read - `gorgias.account_settings.update` Update a setting write **Metric cards 3** - `gorgias.metric_cards.create_feedback` Submit feedback on a metric card definition write - `gorgias.metric_cards.get` Retrieve a metric card by slug read - `gorgias.metric_cards.list` Search metric cards read **Voice call recordings 3** - `gorgias.voice_call_recordings.delete` Delete a voice call recording destructive - `gorgias.voice_call_recordings.get` Retrieve a voice call recording read - `gorgias.voice_call_recordings.list` List voice call recordings read **Events 2** - `gorgias.events.get` Retrieve an event read - `gorgias.events.list` List events read **Statistics 2** - `gorgias.statistics.query` Retrieve a statistic read - `gorgias.statistics.query_legacy` Retrieve a statistic read **View items 2** - `gorgias.view_items.list` List view's items read - `gorgias.view_items.search` Search for view's items write **Voice call events 2** - `gorgias.voice_call_events.get` Retrieve a voice call event read - `gorgias.voice_call_events.list` List voice call events read **Voice calls 2** - `gorgias.voice_calls.get` Retrieve a voice call read - `gorgias.voice_calls.list` List voice calls read **Account 1** - `gorgias.account.get` Retrieve your account read **Messages 1** - `gorgias.messages.list` List messages read **Search 1** - `gorgias.search.query` Search for resources read Questions ## The Gorgias MCP server, answered. **Is there a Gorgias MCP server for Claude?** Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 111 Gorgias actions across customers, macros, tags and rules, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Gorgias. **What do I need to connect Gorgias?** Email address of the Gorgias user the API key belongs to and Gorgias REST API key (Settings > You > REST API). Plus your host. The free call account { op: "connections.requirements", service: "gorgias" } lists exactly what to paste. **Can an AI agent delete or change things in Gorgias?** Only if its key allows it, and only with an explicit confirmation. 20 Gorgias actions are destructive, including delete a ticket, delete a customer and delete a user. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it. **Will an AI agent use up my Gorgias API limit?** actionlake paces every call to the limits in the Gorgias service file: 40 calls per 20 seconds per connection. Repeated reads are answered from cache (45 Gorgias actions can be), which never reaches Gorgias. **What does a Gorgias action cost?** One upstream call, the only unit actionlake bills. A list that pages bills one call per page (111 Gorgias actions page). Cache hits, searches, dry runs and calls Gorgias refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. **Which Gorgias API does it cover?** The Gorgias REST API 1.0.0 (OpenAPI 3.1.0 fragments from developers.gorgias.com, fetched 2026-10-22) at your Gorgias instance's API base URL, which you enter when connecting. It is built from Gorgias's documentation as read on 22 October 2026. 111 actions in 28 areas, each one in the signed service file (version 1.0.0). **Can I combine Gorgias with my other systems?** Yes. ask joins Gorgias to HaloPSA or NetSuite on the same customer and returns the answer rather than every row. Gorgias maps crm.contact, which 192 other connectors also map. **Does actionlake keep my Gorgias data, and where?** actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Gorgias credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models. **Which AI clients can use it?** Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names. ## More connectors like Gorgias Shares the most action names with - [Trengo 29](https://actionlake.com/connectors/trengo) - [Dixa 17](https://actionlake.com/connectors/dixa) - [SysAid 17](https://actionlake.com/connectors/sysaid) - [LiveChat (Text platform) 14](https://actionlake.com/connectors/livechat-text-platform) - [Zoho Desk 14](https://actionlake.com/connectors/zoho-desk) - [Help Scout 12](https://actionlake.com/connectors/help-scout) Joins with, on shared entities - [Odoo 5](https://actionlake.com/connectors/odoo) - [Intercom 5](https://actionlake.com/connectors/intercom) - [HaloPSA 4](https://actionlake.com/connectors/halopsa) - [Microsoft Dynamics 365 4](https://actionlake.com/connectors/microsoft-dynamics-365) - [TOPdesk 4](https://actionlake.com/connectors/topdesk) - [ActiveCampaign 4](https://actionlake.com/connectors/activecampaign) Browse - [All Service desk & support connectors](https://actionlake.com/connectors/category/service-desk-and-support) - [All connectors](https://actionlake.com/connectors) - [How actionlake compares](https://actionlake.com/compare) actionlake is independent. It is not made or endorsed by Gorgias; the name is the vendor's own. Counts are from the Gorgias service file, version 1.0.0. ## Give your agent Gorgias today. [Connect Gorgias free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free. --- Source: https://actionlake.com/connectors/gorgias More: https://actionlake.com/llms.txt