--- title: "Gainsight CS MCP server for AI agents - actionlake" description: "Give Claude 81 Gainsight CS actions through one MCP server: people, activities. Your agent never holds the credential. 100,000 calls a month free." canonical: https://actionlake.com/connectors/gainsight-cs updated: 2026-10-22 --- Connectors · CRM & sales # Gainsight CS MCP server for AI agents. actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Gainsight CS and the rest of your systems. It gives your agent 81 Gainsight CS actions (36 reads, 35 writes and 10 that wait for a confirmation) and holds the Gainsight CS credential itself, so the agent never does. It paces Gainsight CS's limits and records every call. [Connect Gainsight CS free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) 100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you. `claude mcp add --transport http actionlake https://connect.actionlake.com/mcp` the first call ``` do { action: "gainsight_cs.object_metadata.list", intent: "check which Gainsight CS account is connected" } # List objects (lite) · read · 1 upstream call ``` - 81 actions in one signed file - 36 read look, never change - 35 write create and update - 10 wait for a yes destructive, confirmed first Set up ## Connect Gainsight CS in three steps. 1. 01 ### Add actionlake to Claude. Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us. `https://connect.actionlake.com/mcp` 2. 02 ### Connect Gainsight CS. API key. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key. - `access_key` Gainsight REST API access key - `host` Where your Gainsight CS lives: your host ``` account { op: "connections.requirements", service: "gainsight_cs" } # free: exactly what to paste, and what is found for you ``` 3. 03 ### Make the first call. Check before a write. Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free. ``` do { action: "gainsight_cs.object_metadata.list" } # list objects (lite) · read · 1 upstream call check { action: "gainsight_cs.companies.create", input: { … } } # free: inputs, permissions, cost and confirmations, nothing sent ``` Gainsight CS at a glance **Sign-in** API key. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. **You provide** `access_key` **Setup fields** `host` **Limits we pace to** 100 calls a minute, per connection **API covered** Gainsight NXT REST APIs (API & Developer Docs, fetched 2026-10-22), at your Gainsight CS instance's API base URL, which you enter when connecting **Built from** Gainsight CS's documentation, read 22 October 2026[support.gainsight.com](https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Bulk_API/Gainsight_Bulk_REST_APIs) [support.gainsight.com](https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Cockpit_API/Call_To_Action_(CTA)_API_Documentation) [support.gainsight.com](https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Cockpit_API/Retrieve_Deleted_Data_API) **Service file** Version 1.0.0, signed (Ed25519) **Cached reads** 15 of 36 reads, for up to 5 minutes; a write clears what it affects **Shared entities** 4, so ask can line Gainsight CS up with your other systems **Data** Processed and stored in Sydney, Australia. No US region yet Capabilities ## What an AI agent can do in Gainsight CS. 81 actions in 26 areas. Every one carries its effect, so a key can allow the reads and hold the rest. - **36** read look, never change - **35** write create and update - **10** destructive wait for a confirmation 1. ### People 11 6 read · 4 write · 1 destructive Upsert a person · Get bulk async people chunk results · Get bulk async people job status · Get person delete status 2. ### Activities 7 2 read · 4 write · 1 destructive Create a Timeline activity · Query Timeline activities · Create Timeline activities in bulk · List deleted Timeline activities 3. ### Relationships 5 1 read · 3 write · 1 destructive Create Relationship records · Query Relationship records · Update Relationship records · Delete a Relationship record 4. ### Success plans 5 2 read · 3 write · 0 destructive Create a Success Plan · Create a Success Plan with objectives · Fetch Success Plans · Fetch deleted Success Plans 5. ### Companies 4 1 read · 2 write · 1 destructive Insert Company records · Query Company records · Update Company records · Delete a Company record 6. ### Company teams 4 1 read · 1 write · 2 destructive Fetch company team records · Delete company team records in bulk · Delete a company team record · Upsert company team records 7. ### Ctas 4 2 read · 2 write · 0 destructive Fetch CTAs · Create a CTA · Fetch deleted CTAs · Update a CTA 8. ### Goal templates 4 1 read · 2 write · 1 destructive Create goal templates · Fetch goal templates · Update goal templates · Delete goal templates **18 more areas · 37 actions** - Object metadata **4** - Objects **4** - Tasks **4** - Users **4** - Goal metrics **3** - Goals **3** - Activity jobs **2** - Bulk exports **2** - Renewal opportunities **2** - Copilot **1** - Cta config **1** - Dropdown dependencies **1** - Dropdowns **1** - Goal picklists **1** - Playbooks **1** - Record delete log **1** - Record delete log high volume **1** - Success plan config **1** Top actions ## The Gainsight CS API, shaped for agents. The ids your agent types, what each does, and the one name it shares with other systems. 6 of Gainsight CS's 6 action names are shared with at least one other connector, so an agent learns them once. | Action | What it does | Effect | Same name in | | --- | --- | --- | --- | | `gainsight_cs.companies.create` Insert Company records | Insert Company records. | write | `crm.company.create` 142 connectors | | `gainsight_cs.users.create` Create users | Create users. | write | `identity.user.create` 262 connectors | | `gainsight_cs.activities.create` Create a Timeline activity | Create a Timeline activity. | write | `crm.activity.create` 20 connectors | | `gainsight_cs.tasks.create` Create a CTA task | Create a CTA task. | write | `work.task.create` 127 connectors | | `gainsight_cs.renewal_opportunities.create` Create renewal opportunities | Create renewal opportunities. | write | `crm.deal.create` 43 connectors | | `gainsight_cs.people.upsert` Upsert a person | Upsert a person. | write | `crm.contact.upsert` 25 connectors | | `gainsight_cs.ctas.list` Fetch CTAs | Fetch CTAs. | read | this connector | | `gainsight_cs.users.list` Fetch users | Fetch users. | read | this connector | | `gainsight_cs.companies.query` Query Company records | Query Company records. | read | this connector | | `gainsight_cs.activities.query` Query Timeline activities | Query Timeline activities. | read | this connector | | `gainsight_cs.goals.list` Fetch customer goals | Fetch customer goals. | read | this connector | | `gainsight_cs.people.delete` Delete people | Delete people. | destructive | this connector | Try it ## Prompts to paste into Claude. Each one names the Gainsight CS actions it will call, so you know what it reads and what it changes before you send it. 1. Read read Which Gainsight CS tasks are overdue, and who owns each one? calls `gainsight_cs.ctas.list` 2. Write write Insert Company records in Gainsight CS. Show me exactly what you will send before you save it. calls `gainsight_cs.companies.create` Governance for Gainsight CS ## Destructive actions wait for a yes. 10 Gainsight CS actions are destructive. These are all of them: - Delete people `gainsight_cs.people.delete` - Delete a custom object record `gainsight_cs.objects.delete` - Delete a Company record `gainsight_cs.companies.delete` - Delete Timeline activities `gainsight_cs.activities.delete` - Delete goal metrics `gainsight_cs.goal_metrics.delete` - Delete a company team record `gainsight_cs.company_teams.delete` - Delete a Relationship record `gainsight_cs.relationships.delete` - Delete goal templates `gainsight_cs.goal_templates.delete` - Delete company team records in bulk `gainsight_cs.company_teams.bulk_delete` - Abort a Timeline bulk job `gainsight_cs.activity_jobs.abort` A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after. do gainsight_cs.people.delete confirm_policy: **human** Delete people? **intent:** the user asked me to delete people run suspended · waiting for a named person · key _gainsight-cs-agent_ cannot confirm itself In the console, or from an emailed signed link. a key for this connector ``` account { op: "keys.create", name: "gainsight-cs-agent", allowed_actions: ["gainsight_cs.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "gainsight_cs.people.delete", approver: "lead@example.com" }, { match: "gainsight_cs.objects.delete", approver: "lead@example.com" }, { match: "gainsight_cs.companies.delete", approver: "lead@example.com" } ] } ``` Illustrative. Scoped to Gainsight CS only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person. Cost ## What Gainsight CS costs on actionlake. Every Gainsight CS action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Gainsight CS refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. - 1 upstream call per action all 81 Gainsight CS actions - 81 actions page each page of a long list is one call - 15 reads can be cached a cache hit costs nothing - 100,000 calls a month, free paid plans from US$49 a month for 250,000 [See pricing](https://actionlake.com/pricing) Action index ## Every Gainsight CS action. 81 actions by area: the id your agent calls, what it does, and its effect. **People 11** - `gainsight_cs.people.bulk_async_chunk_results` Get bulk async people chunk results read - `gainsight_cs.people.bulk_async_status` Get bulk async people job status read - `gainsight_cs.people.bulk_upsert` Upsert people in bulk write - `gainsight_cs.people.bulk_upsert_async` Submit a bulk async people upsert write - `gainsight_cs.people.delete` Delete people destructive - `gainsight_cs.people.delete_status` Get person delete status read - `gainsight_cs.people.get` Get a person by GSID read - `gainsight_cs.people.get_by_email` Get a person by email read - `gainsight_cs.people.upsert` Upsert a person write - `gainsight_cs.people.upsert_async` Upsert a person asynchronously write - `gainsight_cs.people.upsert_async_status` Get async person upsert status read **Activities 7** - `gainsight_cs.activities.bulk_create` Create Timeline activities in bulk write - `gainsight_cs.activities.bulk_update` Update Timeline activities in bulk write - `gainsight_cs.activities.create` Create a Timeline activity write - `gainsight_cs.activities.delete` Delete Timeline activities destructive - `gainsight_cs.activities.list_deleted` List deleted Timeline activities read - `gainsight_cs.activities.query` Query Timeline activities read - `gainsight_cs.activities.update` Update a Timeline activity write **Relationships 5** - `gainsight_cs.relationships.create` Create Relationship records write - `gainsight_cs.relationships.delete` Delete a Relationship record destructive - `gainsight_cs.relationships.query` Query Relationship records read - `gainsight_cs.relationships.update` Update Relationship records write - `gainsight_cs.relationships.upsert` Upsert Relationship records write **Success plans 5** - `gainsight_cs.success_plans.create` Create a Success Plan write - `gainsight_cs.success_plans.create_with_objectives` Create a Success Plan with objectives write - `gainsight_cs.success_plans.list` Fetch Success Plans read - `gainsight_cs.success_plans.list_deleted` Fetch deleted Success Plans read - `gainsight_cs.success_plans.update` Update a Success Plan write **Companies 4** - `gainsight_cs.companies.create` Insert Company records write - `gainsight_cs.companies.delete` Delete a Company record destructive - `gainsight_cs.companies.query` Query Company records read - `gainsight_cs.companies.update` Update Company records write **Company teams 4** - `gainsight_cs.company_teams.bulk_delete` Delete company team records in bulk destructive - `gainsight_cs.company_teams.delete` Delete a company team record destructive - `gainsight_cs.company_teams.list` Fetch company team records read - `gainsight_cs.company_teams.upsert` Upsert company team records write **Ctas 4** - `gainsight_cs.ctas.create` Create a CTA write - `gainsight_cs.ctas.list` Fetch CTAs read - `gainsight_cs.ctas.list_deleted` Fetch deleted CTAs read - `gainsight_cs.ctas.update` Update a CTA write **Goal templates 4** - `gainsight_cs.goal_templates.create` Create goal templates write - `gainsight_cs.goal_templates.delete` Delete goal templates destructive - `gainsight_cs.goal_templates.list` Fetch goal templates read - `gainsight_cs.goal_templates.update` Update goal templates write **Object metadata 4** - `gainsight_cs.object_metadata.describe` Describe an object read - `gainsight_cs.object_metadata.describe_many` Describe several objects read - `gainsight_cs.object_metadata.list` List objects (lite) read - `gainsight_cs.object_metadata.search` List objects with filters (lite) read **Objects 4** - `gainsight_cs.objects.create` Insert custom object records write - `gainsight_cs.objects.delete` Delete a custom object record destructive - `gainsight_cs.objects.query` Query custom object records read - `gainsight_cs.objects.update` Update custom object records write **Tasks 4** - `gainsight_cs.tasks.create` Create a CTA task write - `gainsight_cs.tasks.list` List tasks of a CTA read - `gainsight_cs.tasks.list_deleted` Fetch deleted tasks read - `gainsight_cs.tasks.update` Update a CTA task write **Users 4** - `gainsight_cs.users.create` Create users write - `gainsight_cs.users.list` Fetch users read - `gainsight_cs.users.update` Update users write - `gainsight_cs.users.update_status` Activate or deactivate users write **Goal metrics 3** - `gainsight_cs.goal_metrics.create` Create goal metrics write - `gainsight_cs.goal_metrics.delete` Delete goal metrics destructive - `gainsight_cs.goal_metrics.update` Update goal metrics write **Goals 3** - `gainsight_cs.goals.create` Create customer goals write - `gainsight_cs.goals.list` Fetch customer goals read - `gainsight_cs.goals.update` Update customer goals write **Activity jobs 2** - `gainsight_cs.activity_jobs.abort` Abort a Timeline bulk job destructive - `gainsight_cs.activity_jobs.status` Get Timeline bulk job status read **Bulk exports 2** - `gainsight_cs.bulk_exports.status` Get bulk export job status read - `gainsight_cs.bulk_exports.submit` Submit a bulk export job write **Renewal opportunities 2** - `gainsight_cs.renewal_opportunities.create` Create renewal opportunities write - `gainsight_cs.renewal_opportunities.update` Update renewal opportunities write **Copilot 1** - `gainsight_cs.copilot.chat` Ask Gainsight Copilot read **Cta config 1** - `gainsight_cs.cta_config.get` Get CTA configuration read **Dropdown dependencies 1** - `gainsight_cs.dropdown_dependencies.list` List dropdown dependencies read **Dropdowns 1** - `gainsight_cs.dropdowns.get` Get a dropdown category read **Goal picklists 1** - `gainsight_cs.goal_picklists.list` Get goal picklists read **Playbooks 1** - `gainsight_cs.playbooks.list` List playbooks read **Record delete log 1** - `gainsight_cs.record_delete_log.query` Query deleted records (low-volume objects) read **Record delete log high volume 1** - `gainsight_cs.record_delete_log_high_volume.query` Query deleted records (high-volume objects) read **Success plan config 1** - `gainsight_cs.success_plan_config.get` Get Success Plan configuration read Questions ## The Gainsight CS MCP server, answered. **Is there a Gainsight CS MCP server for Claude?** Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 81 Gainsight CS actions across people, activities, relationships and success plans, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Gainsight CS. **What do I need to connect Gainsight CS?** Gainsight REST API access key. Plus your host. The free call account { op: "connections.requirements", service: "gainsight_cs" } lists exactly what to paste. **Can an AI agent delete or change things in Gainsight CS?** Only if its key allows it, and only with an explicit confirmation. 10 Gainsight CS actions are destructive, including delete people, delete a custom object record and delete a Company record. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it. **Will an AI agent use up my Gainsight CS API limit?** actionlake paces every call to the limits in the Gainsight CS service file: 100 calls a minute per connection. Repeated reads are answered from cache (15 Gainsight CS actions can be), which never reaches Gainsight CS. **What does a Gainsight CS action cost?** One upstream call, the only unit actionlake bills. A list that pages bills one call per page (81 Gainsight CS actions page). Cache hits, searches, dry runs and calls Gainsight CS refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. **Which Gainsight CS API does it cover?** The Gainsight NXT REST APIs (API & Developer Docs, fetched 2026-10-22) at your Gainsight CS instance's API base URL, which you enter when connecting. It is built from Gainsight CS's documentation as read on 22 October 2026. 81 actions in 26 areas, each one in the signed service file (version 1.0.0). **Does actionlake keep my Gainsight CS data, and where?** actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Gainsight CS credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models. **Which AI clients can use it?** Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names. ## More connectors like Gainsight CS Shares the most action names with - [Freshsales 5](https://actionlake.com/connectors/freshsales) - [Kommo 4](https://actionlake.com/connectors/kommo) - [Nutshell CRM 4](https://actionlake.com/connectors/nutshell-crm) - [Bloomerang 3](https://actionlake.com/connectors/bloomerang) - [Hunter.io 2](https://actionlake.com/connectors/hunter-io) - [CallRail 2](https://actionlake.com/connectors/callrail) Joins with, on shared entities - [Odoo 4](https://actionlake.com/connectors/odoo) - [Accelo 4](https://actionlake.com/connectors/accelo) - [ServiceNow 3](https://actionlake.com/connectors/servicenow) - [Adobe Workfront 3](https://actionlake.com/connectors/adobe-workfront) - [Zoho Desk 3](https://actionlake.com/connectors/zoho-desk) - [Zoho Books 3](https://actionlake.com/connectors/zoho-books) Browse - [All CRM & sales connectors](https://actionlake.com/connectors/category/crm-and-sales) - [All connectors](https://actionlake.com/connectors) - [How actionlake compares](https://actionlake.com/compare) actionlake is independent. It is not made or endorsed by Gainsight CS; the name is the vendor's own. Counts are from the Gainsight CS service file, version 1.0.0. ## Give your agent Gainsight CS today. [Connect Gainsight CS free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free. --- Source: https://actionlake.com/connectors/gainsight-cs More: https://actionlake.com/llms.txt