--- title: "Freshworks Freshchat MCP server for AI agents - actionlake" description: "Give Claude 32 Freshworks Freshchat actions through one MCP server: users, agents. Your agent never holds the credential. 100,000 calls a month free." canonical: https://actionlake.com/connectors/freshworks-freshchat updated: 2026-10-23 --- Connectors · Service desk & support # Freshworks Freshchat MCP server for AI agents. actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Freshworks Freshchat and the rest of your systems. It gives your agent 32 Freshworks Freshchat actions (19 reads, 11 writes and 2 that wait for a confirmation) and holds the Freshworks Freshchat credential itself, so the agent never does. It paces Freshworks Freshchat's limits and records every call. [Connect Freshworks Freshchat free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) 100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you. `claude mcp add --transport http actionlake https://connect.actionlake.com/mcp` the first call ``` do { action: "freshchat.agents.list", intent: "check which Freshworks Freshchat account is connected" } # List agents · read · 1 upstream call ``` - 32 actions in one signed file - 19 read look, never change - 11 write create and update - 2 wait for a yes destructive, confirmed first Set up ## Connect Freshworks Freshchat in three steps. 1. 01 ### Add actionlake to Claude. Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us. `https://connect.actionlake.com/mcp` 2. 02 ### Connect Freshworks Freshchat. Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key. - `api_token` Freshchat API token (Admin > Configure > API Tokens > Generate token) - `host` Where your Freshworks Freshchat lives: your host ``` account { op: "connections.requirements", service: "freshchat" } # free: exactly what to paste, and what is found for you ``` 3. 03 ### Make the first call. Check before a write. Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free. ``` do { action: "freshchat.agents.list" } # list agents · read · 1 upstream call check { action: "freshchat.agents.create", input: { … } } # free: inputs, permissions, cost and confirmations, nothing sent ``` Freshworks Freshchat at a glance **Sign-in** Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. **You provide** `api_token` **Setup fields** `host` **Limits we pace to** 1,000 calls an hour, per connection **API covered** Freshchat API v2, at your Freshworks Freshchat instance's API base URL, which you enter when connecting **Built from** Freshworks Freshchat's documentation, read 23 October 2026[developers.freshchat.com](https://developers.freshchat.com/api/) **Service file** Version 1.0.0, signed (Ed25519) **Cached reads** 19 of 19 reads, for up to 1 minute; a write clears what it affects **Shared entities** 5, so ask can line Freshworks Freshchat up with your other systems **Data** Processed and stored in Sydney, Australia. No US region yet Capabilities ## What an AI agent can do in Freshworks Freshchat. 32 actions in 13 areas. Every one carries its effect, so a key can allow the reads and hold the rest. - **19** read look, never change - **11** write create and update - **2** destructive wait for a confirmation 1. ### Users 7 4 read · 2 write · 1 destructive List users by criteria · Create a user · Retrieve a user · Update a user 2. ### Agents 6 2 read · 3 write · 1 destructive List agents · Create an agent · Retrieve an agent · Update an agent 3. ### Conversations 6 3 read · 3 write · 0 destructive List messages in a conversation · Create a conversation · Send a message to a conversation · Retrieve a conversation 4. ### Metrics 2 2 read · 0 write · 0 destructive Retrieve historical metrics · Retrieve instant metrics 5. ### Outbound messages 2 1 read · 1 write · 0 destructive List outbound messages · Send WhatsApp outbound messages 6. ### Reports 2 1 read · 1 write · 0 destructive Extract a raw report · Retrieve a raw report 7. ### Accounts 1 1 read · 0 write · 0 destructive Retrieve account configuration 8. ### Agent statuses 1 1 read · 0 write · 0 destructive List agent statuses **5 more areas · 5 actions** - Business hours **1** - Channels **1** - Csat **1** - Groups **1** - Roles **1** Top actions ## The Freshworks Freshchat API, shaped for agents. The ids your agent types, what each does, and the one name it shares with other systems. 18 of Freshworks Freshchat's 18 action names are shared with at least one other connector, so an agent learns them once. | Action | What it does | Effect | Same name in | | --- | --- | --- | --- | | `freshchat.agents.list` List agents | List agents. | read | `identity.user.list` 474 connectors | | `freshchat.groups.list` List groups | List groups. | read | `identity.group.list` 262 connectors | | `freshchat.roles.list` List roles | List roles. | read | `identity.role.list` 184 connectors | | `freshchat.users.list` List users by criteria | List users by criteria. | read | `crm.contact.list` 177 connectors | | `freshchat.agents.create` Create an agent | Create an agent. | write | `identity.user.create` 262 connectors | | `freshchat.agents.delete` Delete an agent | Delete an agent. | destructive | `identity.user.delete` 253 connectors | | `freshchat.users.create` Create a user | Create a user. | write | `crm.contact.create` 161 connectors | | `freshchat.channels.list` List channels (topics) | List channels (topics). | read | `comm.channel.list` 27 connectors | | `freshchat.conversations.messages.list` List messages in a conversation | List messages in a conversation. | read | `comm.message.list` 42 connectors | | `freshchat.conversations.create` Create a conversation | Create a conversation. | write | `service.conversation.create` 13 connectors | | `freshchat.conversations.messages.create` Send a message to a conversation | Send a message to a conversation. | write | `comm.message.create` 25 connectors | | `freshchat.csat.create` Create a CSAT rating | Create a CSAT rating. | write | this connector | Try it ## Prompts to paste into Claude. Each one names the Freshworks Freshchat actions it will call, so you know what it reads and what it changes before you send it. 1. Read read Find the Freshworks Freshchat contacts with no email address, so we can clean them up. calls `freshchat.users.list` 2. Write write Create an agent in Freshworks Freshchat. Show me exactly what you will send before you save it. calls `freshchat.agents.create` 3. Across systems read Which contacts are in both Freshworks Freshchat and HaloPSA, and how many are in only one of them? calls `freshchat.users.list` `halopsa.users.list` Across your systems ## Freshworks Freshchat, joined to the rest of your business. One `ask` fetches from Freshworks Freshchat and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row. - Which contacts are in both Freshworks Freshchat and HaloPSA, and how many are in only one of them? `freshchat.users.list` + `halopsa.users.list`, on `crm.contact` · [HaloPSA](https://actionlake.com/connectors/halopsa) - Which contacts are in both Freshworks Freshchat and NetSuite, and how many are in only one of them? `freshchat.users.list` + `netsuite.views.contacts`, on `crm.contact` · [NetSuite](https://actionlake.com/connectors/netsuite) Also mapped by other connectors `identity.user` **517** `identity.group` **239** `crm.contact` **192** `identity.role` **107** `comm.channel` **21** ask ``` ask { intent: "which contacts are in both Freshworks Freshchat and HaloPSA, and how many are in only one of them", steps: [ { action: "freshchat.users.list", as: "people", input: {}, limit: 100, max_pages: 5 }, { action: "halopsa.users.list", as: "people2", input: {}, limit: 100, max_pages: 5 }, { join: { left: "people", right: "people2", on: "crm.contact", group_by: "people.email", select: ["people.email", "count(people2.id) as in_halopsa"] } } ] } ``` Example. Run it through check first: it validates the steps and prices them, and it is free. Governance for Freshworks Freshchat ## Destructive actions wait for a yes. 2 Freshworks Freshchat actions are destructive. These are all of them: - Delete an agent `freshchat.agents.delete` - Delete a user `freshchat.users.delete` A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after. do freshchat.agents.delete confirm_policy: **human** Delete an agent? **intent:** the user asked me to delete an agent run suspended · waiting for a named person · key _freshchat-agent_ cannot confirm itself In the console, or from an emailed signed link. a key for this connector ``` account { op: "keys.create", name: "freshchat-agent", allowed_actions: ["freshchat.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "freshchat.agents.delete", approver: "lead@example.com" }, { match: "freshchat.users.delete", approver: "lead@example.com" } ] } ``` Illustrative. Scoped to Freshworks Freshchat only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person. Cost ## What Freshworks Freshchat costs on actionlake. Every Freshworks Freshchat action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Freshworks Freshchat refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. - 1 upstream call per action all 32 Freshworks Freshchat actions - 32 actions page each page of a long list is one call - 19 reads can be cached a cache hit costs nothing - 100,000 calls a month, free paid plans from US$49 a month for 250,000 [See pricing](https://actionlake.com/pricing) Action index ## Every Freshworks Freshchat action. 32 actions by area: the id your agent calls, what it does, and its effect. **Users 7** - `freshchat.users.conversations.list` List a user's conversations read - `freshchat.users.create` Create a user write - `freshchat.users.delete` Delete a user destructive - `freshchat.users.fetch` Retrieve a subset of users by ID read - `freshchat.users.get` Retrieve a user read - `freshchat.users.list` List users by criteria read - `freshchat.users.update` Update a user write **Agents 6** - `freshchat.agents.create` Create an agent write - `freshchat.agents.delete` Delete an agent destructive - `freshchat.agents.get` Retrieve an agent read - `freshchat.agents.list` List agents read - `freshchat.agents.status.update` Update an agent's status write - `freshchat.agents.update` Update an agent write **Conversations 6** - `freshchat.conversations.create` Create a conversation write - `freshchat.conversations.fields.list` List conversation properties read - `freshchat.conversations.get` Retrieve a conversation read - `freshchat.conversations.messages.create` Send a message to a conversation write - `freshchat.conversations.messages.list` List messages in a conversation read - `freshchat.conversations.update` Update a conversation write **Metrics 2** - `freshchat.metrics.historical.get` Retrieve historical metrics read - `freshchat.metrics.instant.get` Retrieve instant metrics read **Outbound messages 2** - `freshchat.outbound_messages.list` List outbound messages read - `freshchat.outbound_messages.whatsapp.send` Send WhatsApp outbound messages write **Reports 2** - `freshchat.reports.raw.create` Extract a raw report write - `freshchat.reports.raw.get` Retrieve a raw report read **Accounts 1** - `freshchat.accounts.configuration.get` Retrieve account configuration read **Agent statuses 1** - `freshchat.agent_statuses.list` List agent statuses read **Business hours 1** - `freshchat.business_hours.within.get` Check business hours read **Channels 1** - `freshchat.channels.list` List channels (topics) read **Csat 1** - `freshchat.csat.create` Create a CSAT rating write **Groups 1** - `freshchat.groups.list` List groups read **Roles 1** - `freshchat.roles.list` List roles read Questions ## The Freshworks Freshchat MCP server, answered. **Is there a Freshworks Freshchat MCP server for Claude?** Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 32 Freshworks Freshchat actions across users, agents, conversations and metrics, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Freshworks Freshchat. **What do I need to connect Freshworks Freshchat?** Freshchat API token (Admin > Configure > API Tokens > Generate token). Plus your host. The free call account { op: "connections.requirements", service: "freshchat" } lists exactly what to paste. **Can an AI agent delete or change things in Freshworks Freshchat?** Only if its key allows it, and only with an explicit confirmation. 2 Freshworks Freshchat actions are destructive, including delete an agent and delete a user. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it. **Will an AI agent use up my Freshworks Freshchat API limit?** actionlake paces every call to the limits in the Freshworks Freshchat service file: 1,000 calls an hour per connection. Repeated reads are answered from cache (19 Freshworks Freshchat actions can be), which never reaches Freshworks Freshchat. **What does a Freshworks Freshchat action cost?** One upstream call, the only unit actionlake bills. A list that pages bills one call per page (32 Freshworks Freshchat actions page). Cache hits, searches, dry runs and calls Freshworks Freshchat refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. **Which Freshworks Freshchat API does it cover?** The Freshchat API v2 at your Freshworks Freshchat instance's API base URL, which you enter when connecting. It is built from Freshworks Freshchat's documentation as read on 23 October 2026. 32 actions in 13 areas, each one in the signed service file (version 1.0.0). **Can I combine Freshworks Freshchat with my other systems?** Yes. ask joins Freshworks Freshchat to HaloPSA or NetSuite on the same customer and returns the answer rather than every row. Freshworks Freshchat maps crm.contact, which 192 other connectors also map. **Does actionlake keep my Freshworks Freshchat data, and where?** actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 1 minute, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Freshworks Freshchat credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models. **Which AI clients can use it?** Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names. ## More connectors like Freshworks Freshchat Shares the most action names with - [Help Scout 13](https://actionlake.com/connectors/help-scout) - [Front 13](https://actionlake.com/connectors/front) - [Dixa 12](https://actionlake.com/connectors/dixa) - [SysAid 11](https://actionlake.com/connectors/sysaid) - [Gorgias 11](https://actionlake.com/connectors/gorgias) - [Birdeye 7](https://actionlake.com/connectors/birdeye) Joins with, on shared entities - [HaloPSA 4](https://actionlake.com/connectors/halopsa) - [Microsoft 365 Users 4](https://actionlake.com/connectors/microsoft-365-users) - [Genesys Cloud CX 4](https://actionlake.com/connectors/genesys-cloud-cx) - [Microsoft Dynamics 365 4](https://actionlake.com/connectors/microsoft-dynamics-365) - [Close 4](https://actionlake.com/connectors/close) - [Outreach 4](https://actionlake.com/connectors/outreach) Browse - [All Service desk & support connectors](https://actionlake.com/connectors/category/service-desk-and-support) - [All connectors](https://actionlake.com/connectors) - [How actionlake compares](https://actionlake.com/compare) actionlake is independent. It is not made or endorsed by Freshworks Freshchat; the name is the vendor's own. Counts are from the Freshworks Freshchat service file, version 1.0.0. ## Give your agent Freshworks Freshchat today. [Connect Freshworks Freshchat free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free. --- Source: https://actionlake.com/connectors/freshworks-freshchat More: https://actionlake.com/llms.txt