---
title: "Freshservice MCP server for AI agents - actionlake"
description: "Give Claude 520 Freshservice actions through one MCP server: itam, delivery, ITSM. Your agent never holds the credential. 100,000 calls a month free."
canonical: https://actionlake.com/connectors/freshservice
updated: 2026-09-24
---

Connectors · Service desk & support

# Freshservice MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Freshservice and the rest of your systems. It gives your agent 520 Freshservice actions (238 reads, 196 writes and 86 that wait for a confirmation) and holds the Freshservice credential itself, so the agent never does. It paces Freshservice's limits and records every call.

[Connect Freshservice free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

`claude mcp add --transport http actionlake https://connect.actionlake.com/mcp`

the first call

```
do {
  action: "freshservice.tickets.tickets_list",
  intent: "check which Freshservice account is connected"
}
# View List of Tickets · read · 1 upstream call
```

- 520 actions in one signed file
- 238 read look, never change
- 196 write create and update
- 86 wait for a yes destructive, confirmed first

Set up

## Connect Freshservice in three steps.

1. 01
   ### Add actionlake to Claude.
   Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
   `https://connect.actionlake.com/mcp`
2. 02
   ### Connect Freshservice.
   Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
   - `api_key` Freshservice API key
   - `domain_host` Where your Freshservice lives: your domain host
   ```
   account { op: "connections.requirements", service: "freshservice" }
   # free: exactly what to paste, and what is found for you
   ```
3. 03
   ### Make the first call. Check before a write.
   Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free.
   ```
   do    { action: "freshservice.tickets.tickets_list" }
   # view list of tickets · read · 1 upstream call
   check { action: "freshservice.tickets.tickets_create", input: { … } }
   # free: inputs, permissions, cost and confirmations, nothing sent
   ```

Freshservice at a glance

**Sign-in**

Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.

**You provide**

`api_key`

**Setup fields**

`domain_host`

**Limits we pace to**

200 calls a minute, per connection

**API covered**

Freshservice API 2, at your Freshservice instance's API base URL, which you enter when connecting (path /api/v2)

**Built from**

Freshservice's documentation, read 8 September 2026[api.freshservice.com](https://api.freshservice.com/)

**Service file**

Version 1.0.0, signed (Ed25519)

**Cached reads**

238 of 238 reads, for up to an hour; a write clears what it affects

**Ready-made plans**

10 in the store

**Shared entities**

16, so ask can line Freshservice up with your other systems

**Data**

Processed and stored in Sydney, Australia. No US region yet

Capabilities

## What an AI agent can do in Freshservice.

520 actions in 33 areas. Every one carries its effect, so a key can allow the reads and hold the rest.

- **238** read look, never change
- **196** write create and update
- **86** destructive wait for a confirmation

1. ### Itam
   49
   23 read · 18 write · 8 destructive
   View List of Assets · List all Associated Requests · List all associated Contracts · List all Asset Components
2. ### Delivery
   48
   21 read · 17 write · 10 destructive
   List all Projects · List all Projects · Create a Project · Create a Project
3. ### ITSM
   45
   15 read · 23 write · 7 destructive
   View List of Tickets · Create a Ticket · Create a Child Ticket · View all Tasks
4. ### Status page
   39
   18 read · 14 write · 7 destructive
   List all status pages · List all incident statuses · List all maintenance statuses · Create a maintenance from a change
5. ### Change
   35
   14 read · 15 write · 6 destructive
   View List of Changes · View all Tasks · Create a Change · Create a Task
6. ### Oncall
   34
   23 read · 8 write · 3 destructive
   Create a schedule · Create an escalation policy · View all schedules · Filter schedules
7. ### Solutions
   25
   8 read · 11 write · 6 destructive
   View List of Solution Article · Create Solution Article · Search Solution Articles · View Solution Article
8. ### Release
   24
   10 read · 10 write · 4 destructive
   View all Tasks · Create a Task · List all Time Entries · Create a Time Entry

**25 more areas · 221 actions**

- Problem **23**
- Admin **20**
- Software **17**
- Users **16**
- Catalogue **14**
- Groups **13**
- Alerts **13**
- Contracts **12**
- Cloud **11**
- Contacts **11**
- Major incident **10**
- Journeys **10**
- Departments **7**
- Procurement **6**
- Locations **6**
- Catalogue **5**
- Announcements **5**
- Vendors **5**
- Offboarding **5**
- Onboarding **5**
- Roles **2**
- Attachments **2**
- Approval **1**
- Audit **1**
- Sla **1**

Top actions

## The Freshservice API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 283 of Freshservice's 326 action names are shared with at least one other connector, so an agent learns them once.

| Action | What it does | Effect | Same name in |
| --- | --- | --- | --- |
| `freshservice.tickets.tickets_list` View List of Tickets | View List of Tickets — GET /tickets on the Freshservice v2 API. | read | `service.ticket.list` 56 connectors |
| `freshservice.agents.agents_list` List all Agents | List all Agents — GET /agents on the Freshservice v2 API. | read | `identity.user.list` 474 connectors |
| `freshservice.requesters.requesters_list` List All Requesters/Contacts | List All Requesters/Contacts — GET /requesters on the Freshservice v2 API. | read | `crm.contact.list` 177 connectors |
| `freshservice.assets.assets_list` View List of Assets | View List of Assets — GET /assets on the Freshservice v2 API. | read | `asset.asset.list` 42 connectors |
| `freshservice.assets.assets_requests_list` List all Associated Requests | List all Associated Requests — GET /assets/[display_id]/requests on the Freshservice v2 API. | read | `service.ticket.list` 56 connectors |
| `freshservice.tickets.tickets_create` Create a Ticket | Create a Ticket — POST /tickets on the Freshservice v2 API. | write | `service.ticket.create` 54 connectors |
| `freshservice.tickets.tickets_create_child_ticket_create` Create a Child Ticket | Create a Child Ticket — POST /tickets/[parent_id]/create_child_ticket on the Freshservice v2 API. | write | `service.ticket.create` 54 connectors |
| `freshservice.tickets.tickets_tasks_list` View all Tasks | View all Tasks — GET /tickets/[id]/tasks on the Freshservice v2 API. | read | `service.ticket_task.list` 6 connectors |
| `freshservice.changes.changes_list` View List of Changes | View List of Changes — GET /changes on the Freshservice v2 API. | read | `service.change.list` 5 connectors |
| `freshservice.tickets.tickets_time_entries_list` List all Time Entries of a Ticket | List all Time Entries of a Ticket — GET /tickets/[ticket_id]/time_entries on the Freshservice v2 API. | read | `work.time_entry.list` 59 connectors |
| `freshservice.agents.agents_create` Create an Agent | Create an Agent — POST /agents on the Freshservice v2 API. | write | `identity.user.create` 262 connectors |
| `freshservice.tickets.tickets_delete` Delete a Ticket | Delete a Ticket — DELETE /tickets/[id] on the Freshservice v2 API. | destructive | `service.ticket.delete` 42 connectors |

Try it

## Prompts to paste into Claude.

Each one names the Freshservice actions it will call, so you know what it reads and what it changes before you send it.

1. Read read
   Which Freshservice tickets have been open the longest? Show me the ten oldest with their status.
   calls `freshservice.tickets.tickets_list`
2. Plan destructive
   Offboard a leaver and revoke their delegation in Freshservice. Ask me before anything is sent or changed.
   calls `freshservice.offboarding.offboarding_requests_get` `freshservice.offboarding.offboarding_requests_tickets_list` `freshservice.delegation.users_delegation_get` `freshservice.delegation.users_delegation_delete` `freshservice.tickets.tickets_create`
3. Plan write
   Create a new agent and confirm their setup in Freshservice.
   calls `freshservice.roles.roles_list` `freshservice.agents.agents_fields_list_alias` `freshservice.agents.agents_create` `freshservice.agents.agents_get` `freshservice.tickets.tickets_create`
4. Write write
   Create a Ticket in Freshservice. Show me exactly what you will send before you save it.
   calls `freshservice.tickets.tickets_create`
5. Across systems read
   Which contacts are in both Freshservice and HaloPSA, and how many are in only one of them?
   calls `freshservice.requesters.requesters_list` `halopsa.users.list`

Across your systems

## Freshservice, joined to the rest of your business.

One `ask` fetches from Freshservice and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

- Which contacts are in both Freshservice and HaloPSA, and how many are in only one of them?
  `freshservice.requesters.requesters_list` + `halopsa.users.list`, on `crm.contact` · [HaloPSA](https://actionlake.com/connectors/halopsa)
- Which contacts are in both Freshservice and NetSuite, and how many are in only one of them?
  `freshservice.requesters.requesters_list` + `netsuite.views.contacts`, on `crm.contact` · [NetSuite](https://actionlake.com/connectors/netsuite)

Also mapped by other connectors `identity.user` **517** `identity.group` **239** `crm.contact` **192** `work.project` **116** `service.ticket` **62** `crm.location` **49** `asset.asset` **40** `work.time_entry` **40**

ask

```
ask {
  intent: "which contacts are in both Freshservice and HaloPSA, and how many are in only one of them",
  steps: [
    { action: "freshservice.requesters.requesters_list", as: "people", input: {}, limit: 100, max_pages: 5 },
    { action: "halopsa.users.list", as: "people2", input: {}, limit: 100, max_pages: 5 },
    { join: {
        left: "people",
        right: "people2",
        on: "crm.contact",
        group_by: "people.email",
        select: ["people.email", "count(people2.id) as in_halopsa"]
    } }
  ]
}
```

Example. Run it through check first: it validates the steps and prices them, and it is free.

The plan store

## Ready-made plans for Freshservice.

10 plans in the store. Install one and your agent runs it by name; the reply says which connections are still missing. A schedule can run a plan on a timetable. There are no triggers or webhooks, by design.

1. ### Log an agent's time against a batch of tickets
   Use it when An agent needs time booked against every ticket matching a filter in one pass.
   **Effect**
   write
   **Steps**
   2 · loops
   **Needs**
   agent id, filter, note and time spent
   **Install**
   `freshservice-log-time-across-tickets`
2. ### Triage stale tickets and log a chase note
   Use it when An agent needs to chase tickets that have gone quiet and leave a visible follow-up on each one.
   **Effect**
   write
   **Steps**
   2 · loops
   **Needs**
   chase body, since and workspace id
   **Install**
   `freshservice-triage-stale-tickets`
3. ### Create a new agent and confirm their setup
   Use it when A new helpdesk agent is joining and needs an account plus an onboarding ticket raised for them.
   **Effect**
   write
   **Steps**
   5
   **Needs**
   email, first name, group id and last name
   **Install**
   `freshservice-onboard-new-agent`
4. ### Publish a major incident to the status page
   Use it when A major incident has started and customers need it announced on the public status page.
   **Effect**
   write
   **Steps**
   5
   **Needs**
   description, status page id and subject
   **Install**
   `freshservice-publish-incident-status-update`
5. ### Spin up a delivery project for an approved change
   Use it when A change has been approved and the work behind it needs a project with tasks rather than a single ticket.
   **Effect**
   write
   **Steps**
   5 · loops
   **Needs**
   manager id, member ids, project name and workstreams
   **Install**
   `freshservice-spin-up-project-from-change`
6. ### Remind a change approver and note the nudge
   Use it when A change is blocked on one approver and someone wants them reminded with the chase recorded on the change.
   **Effect**
   write
   **Steps**
   6
   **Needs**
   approval id and change id
   **Install**
   `freshservice-remind-change-approvers`
7. ### Raise a purchase order from a renewing contract
   Use it when A contract is renewing and procurement needs a purchase order raised against its vendor with sign-off on the cost.
   A person decides Raise a purchase order with _name_ to renew contract _name_ at _cost_.
   **Effect**
   write
   **Steps**
   7
   **Needs**
   contract id, po name and vendor id
   **Install**
   `freshservice-raise-purchase-order-for-contract`
8. ### Merge duplicate requesters after sign-off
   Use it when The same person exists several times in the requester list and the records must be merged into one.
   A person decides Merge requesters _secondary requesters_ into requester _requester id_ for _email_. This cannot be undone.
   **Effect**
   destructive
   **Steps**
   4
   **Needs**
   email, requester id and secondary requesters
   **Install**
   `freshservice-merge-duplicate-requesters`
9. ### Review a problem record and delete it after sign-off
   Use it when Someone wants a duplicate or invalid problem record removed but a human must confirm the deletion first.
   A person decides Permanently delete problem _id_ — _subject_ — and everything attached to it.
   **Effect**
   destructive
   **Steps**
   6
   **Needs**
   problem id
   **Install**
   `freshservice-close-problem-with-approval`
10. ### Offboard a leaver and revoke their delegation
    Use it when Someone is leaving and their delegated access must be revoked with HR confirming first.
    A person decides Revoke all delegated access held by user _user id_ as part of offboarding request _offboarding request id_.
    **Effect**
    destructive
    **Steps**
    6
    **Needs**
    offboarding request id and user id
    **Install**
    `freshservice-offboard-leaver-access`

install a plan

```
account { op: "plans.install", slug: "freshservice-log-time-across-tickets" }
# then ask for it by name; a schedule can run it on a timetable
```

Governance for Freshservice

## Destructive actions wait for a yes.

86 Freshservice actions are destructive. The first 10:

- Delete a Ticket `freshservice.tickets.tickets_delete`
- Forget an Agent `freshservice.agents.agents_forget_delete`
- Forget a Requester/Contact `freshservice.requesters.requesters_forget_delete`
- Delete an Asset `freshservice.assets.assets_delete`
- Delete an Asset Permanently `freshservice.assets.assets_delete_forever_update`
- Delete a Task `freshservice.changes.changes_tasks_delete`
- Delete a Task `freshservice.tickets.tickets_tasks_delete`
- Delete a Task `freshservice.problems.problems_tasks_delete`
- Delete a Change `freshservice.changes.changes_delete`
- Delete a Time Entry `freshservice.changes.changes_time_entries_delete`

A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

do freshservice.tickets.tickets_delete confirm_policy: **human**

Delete a Ticket?

**intent:** the user asked me to delete a Ticket

run suspended · waiting for a named person · key _freshservice-agent_ cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

```
account {
  op: "keys.create", name: "freshservice-agent",
  allowed_actions: ["freshservice.*"], cap_calls: 2000,
  confirm_policy: "human_for_writes",
  approval_rules: [
    { match: "freshservice.tickets.tickets_delete", approver: "lead@example.com" },
    { match: "freshservice.agents.agents_forget_delete", approver: "lead@example.com" },
    { match: "freshservice.requesters.requesters_forget_delete", approver: "lead@example.com" }
  ]
}
```

Illustrative. Scoped to Freshservice only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

## What Freshservice costs on actionlake.

Every Freshservice action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Freshservice refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

- 1 upstream call per action all 520 Freshservice actions
- 152 actions page each page of a long list is one call
- 238 reads can be cached a cache hit costs nothing
- 100,000 calls a month, free paid plans from US$49 a month for 250,000

[See pricing](https://actionlake.com/pricing)

Action index

## Every Freshservice action.

520 actions by area: the id your agent calls, what it does, and its effect.

**Itam 49**

- `freshservice.assets.assets_components_list` List all Asset Components read
- `freshservice.assets.assets_contracts_list` List all associated Contracts read
- `freshservice.assets.assets_list` View List of Assets read
- `freshservice.assets.assets_requests_list` List all Associated Requests read
- `freshservice.asset_types.asset_types_create` Create an Asset Type write
- `freshservice.asset_types.asset_types_delete` Delete an Asset Type destructive
- and 43 more in this area

**Delivery 48**

- `freshservice.pm_projects.pm_projects_create` Create a Project write
- `freshservice.pm_projects.pm_projects_list` List all Projects read
- `freshservice.projects.projects_create` Create a Project write
- `freshservice.projects.projects_list` List all Projects read
- `freshservice.pm_projects.pm_project_fields_list` View Project Fields read
- `freshservice.pm_projects.pm_project_templates_list` View Project Templates read
- and 42 more in this area

**ITSM 45**

- `freshservice.tickets.tickets_create` Create a Ticket write
- `freshservice.tickets.tickets_create_child_ticket_create` Create a Child Ticket write
- `freshservice.tickets.tickets_list` View List of Tickets read
- `freshservice.tickets.tickets_tasks_list` View all Tasks read
- `freshservice.conversations.conversations_attachments_delete` Delete a Conversation Attachment destructive
- `freshservice.conversations.conversations_delete` Delete a Conversation destructive
- and 39 more in this area

**Status page 39**

- `freshservice.status_page.changes_status_pages_maintenances_create` Create a maintenance from a change write
- `freshservice.status_page.status_pages_incidents_statuses_list` List all incident statuses read
- `freshservice.status_page.status_pages_list` List all status pages read
- `freshservice.status_page.status_pages_maintenances_statuses_list` List all maintenance statuses read
- `freshservice.status_page.changes_status_pages_maintenances_delete` Delete a maintenance from a change destructive
- `freshservice.status_page.changes_status_pages_maintenances_get` View a maintenance from a change read
- and 33 more in this area

**Change 35**

- `freshservice.changes.changes_create` Create a Change write
- `freshservice.changes.changes_list` View List of Changes read
- `freshservice.changes.changes_tasks_create` Create a Task write
- `freshservice.changes.changes_tasks_list` View all Tasks read
- `freshservice.cabs.cabs_create` Create a CAB write
- `freshservice.cabs.cabs_delete` Delete a CAB destructive
- and 29 more in this area

**Oncall 34**

- `freshservice.oncall.oncall_ws_schedules_create` Create a schedule write
- `freshservice.oncall.oncall_ws_schedules_escalation_policies_create` Create an escalation policy write
- `freshservice.oncall.oncall_ws_schedules_list` View all schedules read
- `freshservice.oncall.oncall_ws_schedules_query` Filter schedules read
- `freshservice.oncall.oncall_shift_events_current_list` View who is oncall read
- `freshservice.oncall.oncall_shift_events_events_by_schedule` View oncall calendar events for a schedule read
- and 28 more in this area

**Solutions 25**

- `freshservice.solution_articles.solutions_articles_create` Create Solution Article write
- `freshservice.solution_articles.solutions_articles_get` View Solution Article read
- `freshservice.solution_articles.solutions_articles_list` View List of Solution Article read
- `freshservice.solution_articles.solutions_articles_search_query` Search Solution Articles read
- `freshservice.solution_articles.solutions_articles_bulk_restore_update` Bulk Restore Solution Articles write
- `freshservice.solution_articles.solutions_articles_delete` Delete Solution Article destructive
- and 19 more in this area

**Release 24**

- `freshservice.releases.releases_tasks_create` Create a Task write
- `freshservice.releases.releases_tasks_list` View all Tasks read
- `freshservice.releases.releases_time_entries_create` Create a Time Entry write
- `freshservice.releases.releases_time_entries_list` List all Time Entries read
- `freshservice.releases.release_form_fields_list` View all Release Fields read
- `freshservice.releases.releases_create` Create a Release write
- and 18 more in this area

**Problem 23**

- `freshservice.problems.problems_tasks_create` Create a Task write
- `freshservice.problems.problems_tasks_list` View all Tasks read
- `freshservice.problems.problems_time_entries_create` Create a Time Entry write
- `freshservice.problems.problems_time_entries_list` List all Time Entries read
- `freshservice.problems.problem_form_fields_list` List all Problem Fields read
- `freshservice.problems.problems_create` Create a Problem write
- and 17 more in this area

**Admin 20**

- `freshservice.business_hours.business_hours_list` View List of Business Hours Configurations read
- `freshservice.canned_responses.canned_response_folders_canned_responses_list` List all Canned Responses In a Folder read
- `freshservice.canned_responses.canned_responses_get` Show a Canned Response read
- `freshservice.canned_responses.canned_responses_list` View List of Canned Responses read
- `freshservice.business_hours.business_hours_get` View a Business Hours Configuration read
- `freshservice.canned_responses.canned_response_folders_get` Show a Canned Response Folder read
- and 14 more in this area

**Software 17**

- `freshservice.software.applications_create` Create a Software write
- `freshservice.software.applications_get` View a Software read
- `freshservice.software.applications_licenses_list` List all Licenses read
- `freshservice.software.applications_list` List all Software read
- `freshservice.software.applications_delete` Delete a Software destructive
- `freshservice.software.applications_delete_2` Delete multiple Software destructive
- and 11 more in this area

**Users 16**

- `freshservice.agents.agents_convert_to_requester_update` Convert To Requester write
- `freshservice.agents.agents_create` Create an Agent write
- `freshservice.agents.agents_get` View an Agent read
- `freshservice.agents.agents_list` List all Agents read
- `freshservice.agents.agent_fields_fields_list_alias` List all Agent Fields read
- `freshservice.agents.agents_delete` Deactivate an Agent destructive
- and 10 more in this area

**Catalogue 14**

- `freshservice.service_catalog.service_catalog_items_create` Create Service Catalog item write
- `freshservice.service_catalog.service_catalog_items_list` View List of Service Items read
- `freshservice.service_catalog.service_catalog_items_search_query` Search Service Items read
- `freshservice.service_catalog.service_catalog_items_update` Update a Service Catalog Item write
- `freshservice.service_catalog.service_catalog_categories_list` View List of Service Categories read
- `freshservice.service_catalog.service_catalog_items_delete` Delete a Service Catalog Item destructive
- and 8 more in this area

**Groups 13**

- `freshservice.groups.groups_create` Create a Group write
- `freshservice.groups.groups_list` List all Groups read
- `freshservice.groups.requester_groups_create` Create a Requester Group/Contact Group write
- `freshservice.groups.requester_groups_list` List All Requester Groups/Contact Groups read
- `freshservice.groups.groups_delete` Delete a Group destructive
- `freshservice.groups.groups_get` View a Group read
- and 7 more in this area

**Alerts 13**

- `freshservice.alerts.ams_alerts_get` View an alert read
- `freshservice.alerts.ams_alerts_notes_create` Create an Alert Note write
- `freshservice.alerts.ams_alerts_notes_list` View all alert notes read
- `freshservice.alerts.ams_alerts_query` View Multiple Alerts using Filters read
- `freshservice.alerts.ams_alerts_acknowledge_update` Acknowledge an alert write
- `freshservice.alerts.ams_alerts_delete` Delete an Alert destructive
- and 7 more in this area

**Contracts 12**

- `freshservice.contracts.contracts_associated_assets_list` List all associated assets of a contract read
- `freshservice.contracts.contracts_create` Create a Contract write
- `freshservice.contracts.contracts_get` View a contract read
- `freshservice.contracts.contracts_list` List all contracts read
- `freshservice.contracts.contract_types_fields_list` List all fields of a contract type read
- `freshservice.contracts.contract_types_list` List all contract types read
- and 6 more in this area

**Cloud 11**

- `freshservice.itam_resource_relationships.itam_resource_relationships_list` View list of all cloud resource relationships read
- `freshservice.itam_resources.itam_resources_delete` Delete a cloud resource destructive
- `freshservice.itam_resources.itam_resources_get` View a cloud resource read
- `freshservice.itam_resources.itam_resources_list` View list of all cloud resources read
- `freshservice.itam_cloud_infrastructure.itam_cloud_infrastructures_create` Update cloud details write
- `freshservice.itam_cloud_infrastructure.itam_cloud_infrastructures_delete` Delete cloud details destructive
- and 5 more in this area

**Contacts 11**

- `freshservice.requesters.requesters_convert_to_agent_update` Convert To Agent write
- `freshservice.requesters.requesters_create` Create a Requester/Contact write
- `freshservice.requesters.requesters_get` View a Requester/Contact read
- `freshservice.requesters.requesters_list` List All Requesters/Contacts read
- `freshservice.requesters.requester_fields_list` List All Requester/Contact Fields read
- `freshservice.requesters.requesters_delete` Deactivate a Requester/Contact destructive
- and 5 more in this area

**Major incident 10**

- `freshservice.communications.tickets_communications_create` Trigger email for a major incident write
- `freshservice.communications.tickets_communications_list` Retrieve emails related to a ticket read
- `freshservice.post_incident_reports.post_incident_reports_templates_create` Create new templates for post-incident reports write
- `freshservice.post_incident_reports.post_incident_reports_templates_list` Get all post-incident report templates read
- `freshservice.communications.tickets_communications_get` Retrieve specific emails using ID read
- `freshservice.post_incident_reports.post_incident_reports_templates_delete` Delete an existing post-incident report template destructive
- and 4 more in this area

**Journeys 10**

- `freshservice.journeys.journeys_configs_data_fields_list` View Journey Initiator Config Form Fields read
- `freshservice.journeys.journeys_configs_list` View List of Published Journeys Configs read
- `freshservice.journeys.journeys_requests_activities_list` View Journey Request Activities read
- `freshservice.journeys.journeys_requests_create` Create a Journey Request write
- `freshservice.journeys.journeys_requests_cancel_cancel` Cancel a Journey Request destructive
- `freshservice.journeys.journeys_requests_delete` Delete a Journey Request destructive
- and 4 more in this area

**Departments 7**

- `freshservice.departments.departments_create` Create a Department write
- `freshservice.departments.departments_get` View a Department read
- `freshservice.departments.departments_list` List all Departments read
- `freshservice.departments.departments_query` Filter Departments read
- `freshservice.departments.department_fields_list` List all Department Fields read
- `freshservice.departments.departments_delete` Delete a Department destructive
- and 1 more in this area

**Procurement 6**

- `freshservice.purchase_orders.purchase_orders_create` Create a new Purchase Order write
- `freshservice.purchase_orders.purchase_orders_get` View a Purchase Order read
- `freshservice.purchase_orders.purchase_orders_list` List all Purchase Orders read
- `freshservice.purchase_orders.purchase_orders_move_workspace_update` Move a Purchase Order write
- `freshservice.purchase_orders.purchase_orders_delete` Delete a Purchase Order destructive
- `freshservice.purchase_orders.purchase_orders_update` Update a Purchase Order write

**Locations 6**

- `freshservice.locations.locations_create` Create a Location write
- `freshservice.locations.locations_get` View a Location read
- `freshservice.locations.locations_list` List all Locations read
- `freshservice.locations.locations_update` Update a Location write
- `freshservice.locations.locations_delete` Delete a Location destructive
- `freshservice.locations.locations_query` Filter Locations read

**Catalogue 5**

- `freshservice.products.products_create` Create a Product write
- `freshservice.products.products_get` View a Product read
- `freshservice.products.products_list` List all Products read
- `freshservice.products.products_update` Update a Product write
- `freshservice.products.products_delete` Delete a Product destructive

**Announcements 5**

- `freshservice.announcements.announcements_create` Create an Announcement write
- `freshservice.announcements.announcements_get` View an Announcement read
- `freshservice.announcements.announcements_list` List all Announcements read
- `freshservice.announcements.announcements_update` Edit an Announcement write
- `freshservice.announcements.announcements_delete` Delete an Announcement destructive

**Vendors 5**

- `freshservice.vendors.vendors_create` Create a Vendor write
- `freshservice.vendors.vendors_get` View a Vendor read
- `freshservice.vendors.vendors_list` List all Vendors read
- `freshservice.vendors.vendors_update` Update a Vendor write
- `freshservice.vendors.vendors_delete` Delete a Vendor destructive

**Offboarding 5**

- `freshservice.offboarding.offboarding_requests_create` Create an Offboarding Request write
- `freshservice.offboarding.offboarding_requests_form_list` View Offboarding Form Fields read
- `freshservice.offboarding.offboarding_requests_list` View all Offboarding Requests read
- `freshservice.offboarding.offboarding_requests_tickets_list` View Offboarding Tickets read
- `freshservice.offboarding.offboarding_requests_get` View an Offboarding Request read

**Onboarding 5**

- `freshservice.onboarding.onboarding_requests_create` Create an Onboarding Request write
- `freshservice.onboarding.onboarding_requests_form_list` View Onboarding Form Fields read
- `freshservice.onboarding.onboarding_requests_list` View all Onboarding Requests read
- `freshservice.onboarding.onboarding_requests_tickets_list` View Onboarding Tickets read
- `freshservice.onboarding.onboarding_requests_get` View an Onboarding Request read

**Roles 2**

- `freshservice.roles.roles_get` View a Role read
- `freshservice.roles.roles_list` List all Roles read

**Attachments 2**

- `freshservice.attachments.attachments_get` Download Attachment read
- `freshservice.attachments.itil_attachments_get` Download Purchase order and Contracts Attachment read

**Approval 1**

- `freshservice.approvals.approvals_list` List all Approvals read

**Audit 1**

- `freshservice.audit_logs.audit_log_export_create` Audit Log Export write

**Sla 1**

- `freshservice.sla_policies.sla_policies_list` View List of SLAs read

This index shows a sample of each area. All 520 actions, with their inputs and prices, are in the [catalogue](https://actionlake.com/console/catalogue), which a free sandbox key can search.

Questions

## The Freshservice MCP server, answered.

**Is there a Freshservice MCP server for Claude?**

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 520 Freshservice actions across itam, delivery, ITSM and status page, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Freshservice.

**What do I need to connect Freshservice?**

Freshservice API key. Plus your domain host. The free call account { op: "connections.requirements", service: "freshservice" } lists exactly what to paste.

**Can an AI agent delete or change things in Freshservice?**

Only if its key allows it, and only with an explicit confirmation. 86 Freshservice actions are destructive, including delete a Ticket, forget an Agent and forget a Requester/Contact. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

**Will an AI agent use up my Freshservice API limit?**

actionlake paces every call to the limits in the Freshservice service file: 200 calls a minute per connection. Repeated reads are answered from cache (238 Freshservice actions can be), which never reaches Freshservice.

**What does a Freshservice action cost?**

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (152 Freshservice actions page). Cache hits, searches, dry runs and calls Freshservice refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

**Which Freshservice API does it cover?**

The Freshservice API 2 at your Freshservice instance's API base URL, which you enter when connecting (path /api/v2). It is built from Freshservice's documentation as read on 8 September 2026. 520 actions in 33 areas, each one in the signed service file (version 1.0.0).

**Can I combine Freshservice with my other systems?**

Yes. ask joins Freshservice to HaloPSA or NetSuite on the same customer and returns the answer rather than every row. Freshservice maps crm.contact, which 192 other connectors also map.

**Does actionlake keep my Freshservice data, and where?**

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to an hour, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Freshservice credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

**Which AI clients can use it?**

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

## More connectors like Freshservice

Shares the most action names with

- [ServiceNow 66](https://actionlake.com/connectors/servicenow)
- [PagerDuty 59](https://actionlake.com/connectors/pagerduty)
- [Freshdesk 56](https://actionlake.com/connectors/freshdesk)
- [ManageEngine ServiceDesk Plus Cloud 48](https://actionlake.com/connectors/manageengine-servicedesk-plus-cloud)
- [Opsgenie 44](https://actionlake.com/connectors/opsgenie)
- [FireHydrant 37](https://actionlake.com/connectors/firehydrant)

Joins with, on shared entities

- [HaloPSA 11](https://actionlake.com/connectors/halopsa)
- [ConnectWise PSA 8](https://actionlake.com/connectors/connectwise-psa)
- [Odoo 8](https://actionlake.com/connectors/odoo)
- [ServiceTitan 8](https://actionlake.com/connectors/servicetitan)
- [ScalePad 8](https://actionlake.com/connectors/scalepad)
- [ERPNext (Frappe) 7](https://actionlake.com/connectors/erpnext-frappe)

Browse

- [All Service desk & support connectors](https://actionlake.com/connectors/category/service-desk-and-support)
- [All connectors](https://actionlake.com/connectors)
- [How actionlake compares](https://actionlake.com/compare)

actionlake is independent. It is not made or endorsed by Freshservice; the name is the vendor's own. Counts are from the Freshservice service file, version 1.0.0.

## Give your agent Freshservice today.

[Connect Freshservice free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

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Source: https://actionlake.com/connectors/freshservice
More: https://actionlake.com/llms.txt