---
title: "Freshdesk MCP server for AI agents - actionlake"
description: "Give Claude 185 Freshdesk actions through one MCP server: tickets, agents, groups. Your agent never holds the credential. 100,000 calls a month free."
canonical: https://actionlake.com/connectors/freshdesk
updated: 2026-10-11
---

Connectors · Service desk & support

# Freshdesk MCP server for AI agents.

actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Freshdesk and the rest of your systems. It gives your agent 185 Freshdesk actions (84 reads, 70 writes and 31 that wait for a confirmation) and holds the Freshdesk credential itself, so the agent never does. It paces Freshdesk's limits and records every call.

[Connect Freshdesk free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you.

`claude mcp add --transport http actionlake https://connect.actionlake.com/mcp`

the first call

```
do {
  action: "freshdesk.account.get",
  intent: "check which Freshdesk account is connected"
}
# Get the Freshdesk account · read · 1 upstream call
```

- 185 actions in one signed file
- 84 read look, never change
- 70 write create and update
- 31 wait for a yes destructive, confirmed first

Set up

## Connect Freshdesk in three steps.

1. 01
   ### Add actionlake to Claude.
   Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us.
   `https://connect.actionlake.com/mcp`
2. 02
   ### Connect Freshdesk.
   Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key.
   - `api_key` Freshdesk API key
   - `domain_host` Where your Freshdesk lives: your domain host
   ```
   account { op: "connections.requirements", service: "freshdesk" }
   # free: exactly what to paste, and what is found for you
   ```
3. 03
   ### Make the first call. Check before a write.
   Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free.
   ```
   do    { action: "freshdesk.account.get" }
   # get the freshdesk account · read · 1 upstream call
   check { action: "freshdesk.tickets.create", input: { … } }
   # free: inputs, permissions, cost and confirmations, nothing sent
   ```

Freshdesk at a glance

**Sign-in**

Username and secret. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead.

**You provide**

`api_key`

**Setup fields**

`domain_host`

**Limits we pace to**

400 calls a minute, per connection

**API covered**

Freshdesk API 2, at your Freshdesk instance's API base URL, which you enter when connecting (path /api/v2)

**Built from**

Freshdesk's documentation, read 15 September 2026[developers.freshdesk.com](https://developers.freshdesk.com/api/)

**Service file**

Version 1.0.0, signed (Ed25519)

**Cached reads**

84 of 84 reads, for up to an hour; a write clears what it affects

**Ready-made plans**

8 in the store

**Shared entities**

8, so ask can line Freshdesk up with your other systems

**Data**

Processed and stored in Sydney, Australia. No US region yet

Capabilities

## What an AI agent can do in Freshdesk.

185 actions in 1 area. Every one carries its effect, so a key can allow the reads and hold the rest.

- **84** read look, never change
- **70** write create and update
- **31** destructive wait for a confirmation

1. ### Ticketing
   185
   84 read · 70 write · 31 destructive
   List Freshdesk tickets · List Freshdesk agents · List Freshdesk groups · List a Freshdesk ticket's conversations

Top actions

## The Freshdesk API, shaped for agents.

The ids your agent types, what each does, and the one name it shares with other systems. 123 of Freshdesk's 125 action names are shared with at least one other connector, so an agent learns them once.

| Action | What it does | Effect | Same name in |
| --- | --- | --- | --- |
| `freshdesk.tickets.list` List Freshdesk tickets | List support tickets, filtered by requester, company, status or last update. | read | `service.ticket.list` 56 connectors |
| `freshdesk.agents.list` List Freshdesk agents | List the support staff, filtered by email, state or type. | read | `identity.user.list` 474 connectors |
| `freshdesk.groups.list` List Freshdesk groups | List the agent groups tickets are routed to. | read | `service.queue.list` 21 connectors |
| `freshdesk.conversations.list` List a Freshdesk ticket's conversations | List every reply and note on a ticket, oldest first. | read | `service.ticket_note.list` 20 connectors |
| `freshdesk.contacts.list` List Freshdesk contacts | List the people who raise tickets, filtered by email, company, state or tag. | read | `crm.contact.list` 177 connectors |
| `freshdesk.companies.list` List Freshdesk companies | List the customer organisations tickets are attributed to. | read | `crm.company.list` 162 connectors |
| `freshdesk.tickets.create` Create a Freshdesk ticket | Open a support ticket for a requester identified by email, id or phone. | write | `service.ticket.create` 54 connectors |
| `freshdesk.solution_articles.list` List a Freshdesk solution folder's articles | List the knowledge base articles inside one folder. | read | `knowledge.article.list` 26 connectors |
| `freshdesk.conversations.create_note` Add a note to a Freshdesk ticket | Leave a note on a ticket, private to agents by default. | write | `service.ticket_note.create` 24 connectors |
| `freshdesk.time_entries.list` List Freshdesk time entries | List logged time across the helpdesk, filtered by agent, company or date. | read | `work.time_entry.list` 59 connectors |
| `freshdesk.tickets.delete` Delete a Freshdesk ticket | Move a ticket to the trash, where it can still be restored. | destructive | `service.ticket.delete` 42 connectors |
| `freshdesk.contacts.create` Create a Freshdesk contact | Add a person who can raise tickets. | write | `crm.contact.create` 161 connectors |

Try it

## Prompts to paste into Claude.

Each one names the Freshdesk actions it will call, so you know what it reads and what it changes before you send it.

1. Read read
   Which Freshdesk tickets have been open the longest? Show me the ten oldest with their status.
   calls `freshdesk.tickets.list`
2. Plan write
   Publish a solution article from a ticket in Freshdesk. Ask me before anything is sent or changed.
   calls `freshdesk.tickets.get` `freshdesk.conversations.list` `freshdesk.solution_folders.get` `freshdesk.solution_articles.create` `freshdesk.solution_articles.update` +1 more
3. Plan write
   Escalate SLA-breached tickets in Freshdesk. Ask me before anything is sent or changed.
   calls `freshdesk.sla_policies.list` `freshdesk.tickets.search` `freshdesk.conversations.list` `freshdesk.tickets.update` `freshdesk.conversations.create_note`
4. Write write
   Create a Freshdesk ticket in Freshdesk. Show me exactly what you will send before you save it.
   calls `freshdesk.tickets.create`
5. Across systems read
   Which Freshdesk companies have invoices in ConnectWise PSA, and how many each?
   calls `freshdesk.companies.list` `connectwise_manage.invoices.list`

Across your systems

## Freshdesk, joined to the rest of your business.

One `ask` fetches from Freshdesk and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row.

- Which Freshdesk companies have invoices in ConnectWise PSA, and how many each?
  `freshdesk.companies.list` + `connectwise_manage.invoices.list`, on `crm.company` · [ConnectWise PSA](https://actionlake.com/connectors/connectwise-psa)
- Which Freshdesk companies have invoices in NetSuite, and how many each?
  `freshdesk.companies.list` + `netsuite.views.invoices`, on `crm.company` · [NetSuite](https://actionlake.com/connectors/netsuite)

Also mapped by other connectors `identity.user` **517** `crm.company` **227** `crm.contact` **192** `service.ticket` **62** `work.time_entry` **40** `knowledge.article` **22** `service.queue` **14** `service.ticket_note` **5**

ask

```
ask {
  intent: "which Freshdesk companies have invoices in ConnectWise PSA, and how many each",
  steps: [
    { action: "freshdesk.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 },
    { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 },
    { join: {
        left: "co",
        right: "inv",
        on: "crm.company",
        group_by: "co.name",
        select: ["co.name", "count(inv.id) as invoices"]
    } }
  ]
}
```

Example. Run it through check first: it validates the steps and prices them, and it is free.

The plan store

## Ready-made plans for Freshdesk.

8 plans in the store. Install one and your agent runs it by name; the reply says which connections are still missing. A schedule can run a plan on a timetable. There are no triggers or webhooks, by design.

1. ### Audit last month's billable time
   Use it when Before invoicing a customer, someone wants to see what support time was logged against them and whether it was billable.
   **Effect**
   read
   **Steps**
   5 · loops
   **Needs**
   company id
   **Install**
   `freshdesk-billable-time-audit`
2. ### Export contacts and wait for the file
   Use it when Someone needs the full contact list out of Freshdesk as a file and must wait for it to be ready.
   **Effect**
   write
   **Steps**
   4
   **Needs**
   body
   **Install**
   `freshdesk-export-contacts-and-wait`
3. ### Escalate SLA-breached tickets
   Use it when Tickets have blown their SLA and someone needs them escalated and annotated in bulk.
   A person decides Escalate _number of results_ tickets that breached SLA policy _name_ to urgent.
   **Effect**
   write
   **Steps**
   5 · loops
   **Install**
   `freshdesk-escalate-breached-tickets`
4. ### Triage unassigned open tickets
   Use it when An agent needs to sweep up open tickets nobody has picked up and flag them for a group.
   A person decides Escalate and annotate _count_ open tickets in group _name_.
   **Effect**
   write
   **Steps**
   5 · loops
   **Needs**
   group id
   **Install**
   `freshdesk-triage-unassigned-tickets`
5. ### Publish a solution article from a ticket
   Use it when A ticket has been solved in a way worth writing up as a public knowledge base article.
   A person decides Publish knowledge base article "_title_" into folder _name_, drafted from ticket _ticket id_.
   **Effect**
   write
   **Steps**
   7
   **Needs**
   folder id, ticket id and title
   **Install**
   `freshdesk-publish-solution-article`
6. ### Merge duplicate contacts
   Use it when The same customer appears in Freshdesk more than once and the records need collapsing into one.
   A person decides Merge _number of secondary ids_ duplicate contacts into _name_ (_email_). The absorbed records are gone afterwards.
   **Effect**
   destructive
   **Steps**
   6
   **Needs**
   primary contact id and term
   **Install**
   `freshdesk-dedupe-contact`
7. ### Offboard a departed contact
   Use it when A customer tells you an employee has left and their Freshdesk contact must be retired.
   A person decides Delete contact _name_ <_email_> who still has _number of items_ open tickets.
   **Effect**
   destructive
   **Steps**
   6 · loops
   **Needs**
   email
   **Install**
   `freshdesk-offboard-contact`
8. ### Purge spam tickets after review
   Use it when Spam has piled up in Freshdesk and needs deleting in bulk after a human has eyeballed it.
   A person decides Permanently delete _number of sample ids_ tickets marked as spam. This cannot be undone.
   **Effect**
   destructive
   **Steps**
   6 · loops
   **Needs**
   body
   **Install**
   `freshdesk-purge-spam-tickets`

install a plan

```
account { op: "plans.install", slug: "freshdesk-billable-time-audit" }
# then ask for it by name; a schedule can run it on a timetable
```

Governance for Freshdesk

## Destructive actions wait for a yes.

31 Freshdesk actions are destructive. The first 10:

- Delete a Freshdesk ticket `freshdesk.tickets.delete`
- Delete a Freshdesk contact `freshdesk.contacts.delete`
- Delete a Freshdesk company `freshdesk.companies.delete`
- Bulk delete Freshdesk tickets `freshdesk.tickets.bulk_delete`
- Delete an archived Freshdesk ticket `freshdesk.tickets.delete_archived`
- Delete a Freshdesk agent `freshdesk.agents.delete`
- Delete a Freshdesk conversation `freshdesk.conversations.delete`
- Delete a Freshdesk group `freshdesk.groups.delete`
- Permanently delete a Freshdesk contact `freshdesk.contacts.hard_delete`
- Delete a Freshdesk solution article `freshdesk.solution_articles.delete`

A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after.

do freshdesk.tickets.delete confirm_policy: **human**

Delete a Freshdesk ticket?

**intent:** the user asked me to delete a Freshdesk ticket

run suspended · waiting for a named person · key _freshdesk-agent_ cannot confirm itself

In the console, or from an emailed signed link.

a key for this connector

```
account {
  op: "keys.create", name: "freshdesk-agent",
  allowed_actions: ["freshdesk.*"], cap_calls: 2000,
  confirm_policy: "human_for_writes",
  approval_rules: [
    { match: "freshdesk.tickets.delete", approver: "lead@example.com" },
    { match: "freshdesk.contacts.delete", approver: "lead@example.com" },
    { match: "freshdesk.companies.delete", approver: "lead@example.com" }
  ]
}
```

Illustrative. Scoped to Freshdesk only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person.

Cost

## What Freshdesk costs on actionlake.

Every Freshdesk action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Freshdesk refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

- 1 upstream call per action all 185 Freshdesk actions
- 185 actions page each page of a long list is one call
- 84 reads can be cached a cache hit costs nothing
- 100,000 calls a month, free paid plans from US$49 a month for 250,000

[See pricing](https://actionlake.com/pricing)

Action index

## Every Freshdesk action.

185 actions by area: the id your agent calls, what it does, and its effect.

**Ticketing 185**

- `freshdesk.account.get` Get the Freshdesk account read
- `freshdesk.admin_groups.create` Create a Freshdesk admin group write
- `freshdesk.admin_groups.delete` Delete a Freshdesk admin group destructive
- `freshdesk.admin_groups.get` Get a Freshdesk admin group read
- `freshdesk.admin_groups.list` List Freshdesk admin groups read
- `freshdesk.admin_groups.update` Update a Freshdesk admin group write
- `freshdesk.agents.bulk_create` Bulk create Freshdesk agents write
- `freshdesk.agents.create` Create a Freshdesk agent write
- `freshdesk.agents.delete` Delete a Freshdesk agent destructive
- `freshdesk.agents.get` Get a Freshdesk agent read
- `freshdesk.agents.get_current` Get the current Freshdesk agent read
- `freshdesk.agents.list` List Freshdesk agents read
- `freshdesk.agents.search` Search Freshdesk agents read
- `freshdesk.agents.update` Update a Freshdesk agent write
- `freshdesk.automations.create` Create a Freshdesk automation rule write
- `freshdesk.automations.delete` Delete a Freshdesk automation rule destructive
- `freshdesk.automations.get` Get a Freshdesk automation rule read
- `freshdesk.automations.list` List Freshdesk automation rules read
- `freshdesk.automations.update` Update a Freshdesk automation rule write
- `freshdesk.availability.get` Get a Freshdesk agent's availability read
- `freshdesk.availability.list` List Freshdesk agent availability read
- `freshdesk.business_hours.get` Get a Freshdesk business hour calendar read
- `freshdesk.business_hours.list` List Freshdesk business hours read
- `freshdesk.canned_response_folders.create` Create a Freshdesk canned response folder write
- `freshdesk.canned_response_folders.delete` Delete a Freshdesk canned response folder destructive
- `freshdesk.canned_response_folders.get` Get a Freshdesk canned response folder read
- `freshdesk.canned_response_folders.list` List Freshdesk canned response folders read
- `freshdesk.canned_response_folders.update` Update a Freshdesk canned response folder write
- `freshdesk.canned_responses.create` Create a Freshdesk canned response write
- `freshdesk.canned_responses.delete` Delete a Freshdesk canned response destructive
- `freshdesk.canned_responses.get` Get a Freshdesk canned response read
- `freshdesk.canned_responses.list` List Freshdesk canned responses in a folder read
- `freshdesk.canned_responses.update` Update a Freshdesk canned response write
- `freshdesk.companies.autocomplete` Autocomplete Freshdesk companies read
- `freshdesk.companies.create` Create a Freshdesk company write
- `freshdesk.companies.delete` Delete a Freshdesk company destructive
- `freshdesk.companies.export` Export Freshdesk companies write
- `freshdesk.companies.get` Get a Freshdesk company read
- `freshdesk.companies.get_export` Get a Freshdesk company export's status read
- `freshdesk.companies.list` List Freshdesk companies read
- `freshdesk.companies.list_contacts` List a Freshdesk company's contacts read
- `freshdesk.companies.search` Search Freshdesk companies read
- `freshdesk.companies.update` Update a Freshdesk company write
- `freshdesk.company_fields.create` Create a Freshdesk company field write
- `freshdesk.company_fields.delete` Delete a Freshdesk company field destructive
- `freshdesk.company_fields.get` Get a Freshdesk company field read
- `freshdesk.company_fields.list` List Freshdesk company fields read
- `freshdesk.company_fields.update` Update a Freshdesk company field write
- `freshdesk.contact_fields.create` Create a Freshdesk contact field write
- `freshdesk.contact_fields.delete` Delete a Freshdesk contact field destructive
- `freshdesk.contact_fields.get` Get a Freshdesk contact field read
- `freshdesk.contact_fields.list` List Freshdesk contact fields read
- `freshdesk.contact_fields.update` Update a Freshdesk contact field write
- `freshdesk.contacts.autocomplete` Autocomplete Freshdesk contacts read
- `freshdesk.contacts.create` Create a Freshdesk contact write
- `freshdesk.contacts.delete` Delete a Freshdesk contact destructive
- `freshdesk.contacts.export` Export Freshdesk contacts write
- `freshdesk.contacts.get` Get a Freshdesk contact read
- `freshdesk.contacts.get_export` Get a Freshdesk contact export's status read
- `freshdesk.contacts.hard_delete` Permanently delete a Freshdesk contact destructive
- `freshdesk.contacts.list` List Freshdesk contacts read
- `freshdesk.contacts.make_agent` Convert a Freshdesk contact into an agent write
- `freshdesk.contacts.merge` Merge Freshdesk contacts destructive
- `freshdesk.contacts.restore` Restore a Freshdesk contact write
- `freshdesk.contacts.search` Search Freshdesk contacts read
- `freshdesk.contacts.send_invite` Invite a Freshdesk contact to the portal write
- `freshdesk.contacts.update` Update a Freshdesk contact write
- `freshdesk.conversations.create_note` Add a note to a Freshdesk ticket write
- `freshdesk.conversations.create_reply` Reply to a Freshdesk ticket write
- `freshdesk.conversations.delete` Delete a Freshdesk conversation destructive
- `freshdesk.conversations.list` List a Freshdesk ticket's conversations read
- `freshdesk.conversations.update` Edit a Freshdesk conversation write
- `freshdesk.custom_object_records.create` Create a Freshdesk custom object record write
- `freshdesk.custom_object_records.delete` Delete a Freshdesk custom object record destructive
- `freshdesk.custom_object_records.get` Get a Freshdesk custom object record read
- `freshdesk.custom_object_records.list` List Freshdesk custom object records read
- `freshdesk.custom_object_records.update` Update a Freshdesk custom object record write
- `freshdesk.custom_objects.get` Get a Freshdesk custom object schema read
- `freshdesk.custom_objects.list` List Freshdesk custom objects read
- `freshdesk.email_configs.get` Get a Freshdesk email configuration read
- `freshdesk.email_configs.list` List Freshdesk email configurations read
- `freshdesk.email_mailboxes.create` Create a Freshdesk email mailbox write
- `freshdesk.email_mailboxes.delete` Delete a Freshdesk email mailbox destructive
- `freshdesk.email_mailboxes.get` Get a Freshdesk email mailbox read
- `freshdesk.email_mailboxes.list` List Freshdesk email mailboxes read
- `freshdesk.email_mailboxes.update` Update a Freshdesk email mailbox write
- `freshdesk.forum_categories.create` Create a Freshdesk forum category write
- `freshdesk.forum_categories.delete` Delete a Freshdesk forum category destructive
- `freshdesk.forum_categories.get` Get a Freshdesk forum category read
- `freshdesk.forum_categories.list` List Freshdesk forum categories read
- `freshdesk.forum_categories.update` Update a Freshdesk forum category write
- `freshdesk.forum_comments.create` Create a Freshdesk forum comment write
- `freshdesk.forum_comments.delete` Delete a Freshdesk forum comment destructive
- `freshdesk.forum_comments.list` List a Freshdesk forum topic's comments read
- `freshdesk.forum_comments.update` Update a Freshdesk forum comment write
- `freshdesk.forum_topics.create` Create a Freshdesk forum topic write
- `freshdesk.forum_topics.delete` Delete a Freshdesk forum topic destructive
- `freshdesk.forum_topics.get` Get a Freshdesk forum topic read
- `freshdesk.forum_topics.list` List a Freshdesk forum's topics read
- `freshdesk.forum_topics.list_monitors` List a Freshdesk forum topic's followers read
- `freshdesk.forum_topics.update` Update a Freshdesk forum topic write
- `freshdesk.forums.create` Create a Freshdesk forum write
- `freshdesk.forums.delete` Delete a Freshdesk forum destructive
- `freshdesk.forums.get` Get a Freshdesk forum read
- `freshdesk.forums.list` List a Freshdesk forum category's forums read
- `freshdesk.forums.update` Update a Freshdesk forum write
- `freshdesk.groups.create` Create a Freshdesk group write
- `freshdesk.groups.delete` Delete a Freshdesk group destructive
- `freshdesk.groups.get` Get a Freshdesk group read
- `freshdesk.groups.list` List Freshdesk groups read
- `freshdesk.groups.update` Update a Freshdesk group write
- `freshdesk.jobs.get` Get a Freshdesk job's status read
- `freshdesk.outbound_emails.create` Send a Freshdesk outbound email write
- `freshdesk.products.get` Get a Freshdesk product read
- `freshdesk.products.list` List Freshdesk products read
- `freshdesk.roles.get` Get a Freshdesk role read
- `freshdesk.roles.list` List Freshdesk roles read
- `freshdesk.satisfaction_ratings.create` Create a Freshdesk satisfaction rating write
- `freshdesk.satisfaction_ratings.list` List Freshdesk satisfaction ratings read
- `freshdesk.satisfaction_ratings.list_for_ticket` List a Freshdesk ticket's satisfaction ratings read
- `freshdesk.scenario_automations.execute` Run a Freshdesk scenario automation destructive
- `freshdesk.scenario_automations.get` Get a Freshdesk scenario automation read
- `freshdesk.scenario_automations.list` List Freshdesk scenario automations read
- `freshdesk.settings.get_helpdesk` Get Freshdesk helpdesk settings read
- `freshdesk.skills.create` Create a Freshdesk skill write
- `freshdesk.skills.delete` Delete a Freshdesk skill destructive
- `freshdesk.skills.get` Get a Freshdesk skill read
- `freshdesk.skills.list` List Freshdesk skills read
- `freshdesk.skills.reorder` Reorder Freshdesk skills write
- `freshdesk.skills.update` Update a Freshdesk skill write
- `freshdesk.sla_policies.get` Get a Freshdesk SLA policy read
- `freshdesk.sla_policies.list` List Freshdesk SLA policies read
- `freshdesk.sla_policies.reorder` Reorder Freshdesk SLA policies write
- `freshdesk.sla_policies.update` Update a Freshdesk SLA policy write
- `freshdesk.solution_articles.create` Create a Freshdesk solution article write
- `freshdesk.solution_articles.delete` Delete a Freshdesk solution article destructive
- `freshdesk.solution_articles.get` Get a Freshdesk solution article read
- `freshdesk.solution_articles.list` List a Freshdesk solution folder's articles read
- `freshdesk.solution_articles.search` Search Freshdesk solution articles read
- `freshdesk.solution_articles.update` Update a Freshdesk solution article write
- `freshdesk.solution_categories.create` Create a Freshdesk solution category write
- `freshdesk.solution_categories.delete` Delete a Freshdesk solution category destructive
- `freshdesk.solution_categories.get` Get a Freshdesk solution category read
- `freshdesk.solution_categories.list` List Freshdesk solution categories read
- `freshdesk.solution_categories.update` Update a Freshdesk solution category write
- `freshdesk.solution_folders.create` Create a Freshdesk solution folder write
- `freshdesk.solution_folders.delete` Delete a Freshdesk solution folder destructive
- `freshdesk.solution_folders.get` Get a Freshdesk solution folder read
- `freshdesk.solution_folders.list` List a Freshdesk solution category's folders read
- `freshdesk.solution_folders.update` Update a Freshdesk solution folder write
- `freshdesk.surveys.list` List Freshdesk satisfaction surveys read
- `freshdesk.ticket_fields.create` Create a Freshdesk ticket field write
- `freshdesk.ticket_fields.delete` Delete a Freshdesk ticket field destructive
- `freshdesk.ticket_fields.get` Get a Freshdesk ticket field read
- `freshdesk.ticket_fields.list` List Freshdesk ticket fields read
- `freshdesk.ticket_fields.update` Update a Freshdesk ticket field write
- `freshdesk.ticket_forms.create` Create a Freshdesk ticket form write
- `freshdesk.ticket_forms.delete` Delete a Freshdesk ticket form destructive
- `freshdesk.ticket_forms.get` Get a Freshdesk ticket form read
- `freshdesk.ticket_forms.list` List Freshdesk ticket forms read
- `freshdesk.ticket_forms.update` Update a Freshdesk ticket form write
- `freshdesk.tickets.add_watcher` Watch a Freshdesk ticket write
- `freshdesk.tickets.archive` Get an archived Freshdesk ticket read
- `freshdesk.tickets.bulk_delete` Bulk delete Freshdesk tickets destructive
- `freshdesk.tickets.bulk_unwatch` Stop watching several Freshdesk tickets write
- `freshdesk.tickets.bulk_update` Bulk update Freshdesk tickets write
- `freshdesk.tickets.bulk_watch` Watch several Freshdesk tickets write
- `freshdesk.tickets.create` Create a Freshdesk ticket write
- `freshdesk.tickets.delete` Delete a Freshdesk ticket destructive
- `freshdesk.tickets.delete_archived` Delete an archived Freshdesk ticket destructive
- `freshdesk.tickets.forward` Forward a Freshdesk ticket write
- `freshdesk.tickets.get` Get a Freshdesk ticket read
- `freshdesk.tickets.list` List Freshdesk tickets read
- `freshdesk.tickets.list_watchers` List a Freshdesk ticket's watchers read
- `freshdesk.tickets.merge` Merge Freshdesk tickets destructive
- `freshdesk.tickets.remove_watcher` Stop watching a Freshdesk ticket write
- `freshdesk.tickets.restore` Restore a deleted Freshdesk ticket write
- `freshdesk.tickets.search` Search Freshdesk tickets read
- `freshdesk.tickets.update` Update a Freshdesk ticket write
- `freshdesk.time_entries.create` Log time on a Freshdesk ticket write
- `freshdesk.time_entries.delete` Delete a Freshdesk time entry destructive
- `freshdesk.time_entries.list` List Freshdesk time entries read
- `freshdesk.time_entries.list_for_ticket` List a Freshdesk ticket's time entries read
- `freshdesk.time_entries.toggle_timer` Start or stop a Freshdesk timer write
- `freshdesk.time_entries.update` Update a Freshdesk time entry write

Questions

## The Freshdesk MCP server, answered.

**Is there a Freshdesk MCP server for Claude?**

Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 185 Freshdesk actions, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Freshdesk.

**What do I need to connect Freshdesk?**

Freshdesk API key. Plus your domain host. The free call account { op: "connections.requirements", service: "freshdesk" } lists exactly what to paste.

**Can an AI agent delete or change things in Freshdesk?**

Only if its key allows it, and only with an explicit confirmation. 31 Freshdesk actions are destructive, including delete a Freshdesk ticket, delete a Freshdesk contact and delete a Freshdesk company. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it.

**Will an AI agent use up my Freshdesk API limit?**

actionlake paces every call to the limits in the Freshdesk service file: 400 calls a minute per connection. Repeated reads are answered from cache (84 Freshdesk actions can be), which never reaches Freshdesk.

**What does a Freshdesk action cost?**

One upstream call, the only unit actionlake bills. A list that pages bills one call per page (185 Freshdesk actions page). Cache hits, searches, dry runs and calls Freshdesk refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000.

**Which Freshdesk API does it cover?**

The Freshdesk API 2 at your Freshdesk instance's API base URL, which you enter when connecting (path /api/v2). It is built from Freshdesk's documentation as read on 15 September 2026. 185 actions in 1 area, each one in the signed service file (version 1.0.0).

**Can I combine Freshdesk with my other systems?**

Yes. ask joins Freshdesk to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. Freshdesk maps crm.company, which 227 other connectors also map.

**Does actionlake keep my Freshdesk data, and where?**

actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to an hour, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Freshdesk credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models.

**Which AI clients can use it?**

Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names.

## More connectors like Freshdesk

Shares the most action names with

- [Zendesk Support 74](https://actionlake.com/connectors/zendesk-support)
- [Trengo 37](https://actionlake.com/connectors/trengo)
- [Jira Service Management 24](https://actionlake.com/connectors/jira-service-management)
- [Zoho Desk 23](https://actionlake.com/connectors/zoho-desk)
- [Gorgias 23](https://actionlake.com/connectors/gorgias)
- [SysAid 22](https://actionlake.com/connectors/sysaid)

Joins with, on shared entities

- [HaloPSA 7](https://actionlake.com/connectors/halopsa)
- [Odoo 6](https://actionlake.com/connectors/odoo)
- [Microsoft Dynamics 365 5](https://actionlake.com/connectors/microsoft-dynamics-365)
- [Insightly CRM 5](https://actionlake.com/connectors/insightly-crm)
- [Kaseya BMS 5](https://actionlake.com/connectors/kaseya-bms)
- [Intercom 5](https://actionlake.com/connectors/intercom)

Browse

- [All Service desk & support connectors](https://actionlake.com/connectors/category/service-desk-and-support)
- [All connectors](https://actionlake.com/connectors)
- [How actionlake compares](https://actionlake.com/compare)

actionlake is independent. It is not made or endorsed by Freshdesk; the name is the vendor's own. Counts are from the Freshdesk service file, version 1.0.0.

## Give your agent Freshdesk today.

[Connect Freshdesk free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing)

Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free.

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Source: https://actionlake.com/connectors/freshdesk
More: https://actionlake.com/llms.txt