--- title: "Featurebase MCP server for AI agents - actionlake" description: "Give Claude 110 Featurebase actions through one MCP server: contacts, changelogs. Your agent never holds the credential. 100,000 calls a month free." canonical: https://actionlake.com/connectors/featurebase updated: 2026-10-23 --- Connectors · Service desk & support # Featurebase MCP server for AI agents. actionlake is an MCP gateway: one remote MCP server that connects Claude and other MCP clients to Featurebase and the rest of your systems. It gives your agent 110 Featurebase actions (54 reads, 35 writes and 21 that wait for a confirmation) and holds the Featurebase credential itself, so the agent never does. It paces Featurebase's limits and records every call. [Connect Featurebase free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) 100,000 free calls a month. No card, no email, no password: press Start a free sandbox on the next screen and keep the key it shows you. `claude mcp add --transport http actionlake https://connect.actionlake.com/mcp` the first call ``` do { action: "featurebase.companies.list", intent: "check which Featurebase account is connected" } # List all companies · read · 1 upstream call ``` - 110 actions in one signed file - 54 read look, never change - 35 write create and update - 21 wait for a yes destructive, confirmed first Set up ## Connect Featurebase in three steps. 1. 01 ### Add actionlake to Claude. Run the command once in Claude Code; its consent page can create a free sandbox: 100,000 calls a month, no card. In the Claude app, add a custom connector with the URL below and paste your key on the consent page. Creating a new sandbox from the Claude app is not yet tested by us. `https://connect.actionlake.com/mcp` 2. 02 ### Connect Featurebase. Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. actionlake stores what you paste write-only, sealed under your tenant's key. - `api_key` Featurebase secret API key (sk_...) ``` account { op: "connections.requirements", service: "featurebase" } # free: exactly what to paste, and what is found for you ``` 3. 03 ### Make the first call. Check before a write. Ask in plain words; Claude picks the action. Before anything changes, `check` validates the call and prices it, for free. ``` do { action: "featurebase.companies.list" } # list all companies · read · 1 upstream call check { action: "featurebase.posts.create", input: { … } } # free: inputs, permissions, cost and confirmations, nothing sent ``` Featurebase at a glance **Sign-in** Bearer token. No consent screen: your agent can connect it for you, but the key then passes through your chat. To keep it out of the model's context, paste it in the console instead. **You provide** `api_key` **Limits we pace to** 10 calls a second, per connection **API covered** Featurebase API 2026-01-01.nova (OpenAPI 3)`do.featurebase.app` **Built from** Featurebase's documentation, read 23 October 2026[docs.featurebase.app](https://docs.featurebase.app/_bundle/REST%20API/@2026-01-01.nova/index.json) [help.featurebase.app](https://help.featurebase.app/en/help/api-reference) **Service file** Version 1.0.0, signed (Ed25519) **Cached reads** 52 of 54 reads, for up to 5 minutes; a write clears what it affects **Shared entities** 3, so ask can line Featurebase up with your other systems **Data** Processed and stored in Sydney, Australia. No US region yet Capabilities ## What an AI agent can do in Featurebase. 110 actions in 30 areas. Every one carries its effect, so a key can allow the reads and hold the rest. - **54** read look, never change - **35** write create and update - **21** destructive wait for a confirmation 1. ### Contacts 8 3 read · 3 write · 2 destructive List contacts · Block a contact · Get contact by ID · Get contact by external user ID 2. ### Changelogs 7 2 read · 4 write · 1 destructive Create a new changelog · List all changelogs · Get a changelog by ID · Publish a changelog 3. ### Conversations 7 2 read · 3 write · 2 destructive Create a conversation · List conversations · Reply to a conversation · Get conversation by ID 4. ### Comments 6 2 read · 2 write · 2 destructive Create a new comment · List comments · Get a comment by ID · Update a comment 5. ### Help center redirect rules 6 3 read · 2 write · 1 destructive Create a redirect rule · List redirect rules · Get a redirect rule by ID · Get a redirect rule by URL 6. ### Tickets 6 2 read · 3 write · 1 destructive List tickets · Create a ticket · Reply to a ticket · Get a ticket 7. ### Webhooks 6 2 read · 3 write · 1 destructive Create a webhook · List webhooks · Get webhook by ID · Refresh webhook signing secret 8. ### Companies 5 2 read · 1 write · 2 destructive List all companies · Get company by ID · Delete a company · Delete a company by external company ID **22 more areas · 59 actions** - Help center articles **5** - Help center collections **5** - Posts **5** - Contact email preferences **4** - Tags **4** - Company contacts **3** - Post voters **3** - Surveys **3** - Admins **2** - Boards **2** - Brands **2** - Changelog subscribers **2** - Conversation participants **2** - Conversation tags **2** - Custom fields **2** - Help center help centers **2** - Post statuses **2** - Teams **2** - Ticket categories **2** - Ticket custom fields **2** - Ticket statuses **2** - Admin roles **1** Top actions ## The Featurebase API, shaped for agents. The ids your agent types, what each does, and the one name it shares with other systems. | Action | What it does | Effect | Same name in | | --- | --- | --- | --- | | `featurebase.tickets.list` List tickets | List tickets. | read | this connector | | `featurebase.contacts.list` List contacts | List contacts. | read | this connector | | `featurebase.companies.list` List all companies | List all companies. | read | this connector | | `featurebase.posts.list` List all posts | List all posts. | read | this connector | | `featurebase.admins.list` List admins | List admins. | read | this connector | | `featurebase.boards.list` List all boards | List all boards. | read | this connector | | `featurebase.posts.create` Create a new post | Create a new post. | write | this connector | | `featurebase.comments.list` List comments | List comments. | read | this connector | | `featurebase.tickets.reply` Reply to a ticket | Reply to a ticket. | write | this connector | | `featurebase.comments.create` Create a new comment | Create a new comment. | write | this connector | | `featurebase.changelogs.create` Create a new changelog | Create a new changelog. | write | this connector | | `featurebase.posts.delete` Delete a post | Delete a post. | destructive | this connector | Try it ## Prompts to paste into Claude. Each one names the Featurebase actions it will call, so you know what it reads and what it changes before you send it. 1. Read read Which Featurebase tickets have been open the longest? Show me the ten oldest with their status. calls `featurebase.tickets.list` 2. Write write Create a new post in Featurebase. Show me exactly what you will send before you save it. calls `featurebase.posts.create` 3. Across systems read Which Featurebase companies have invoices in ConnectWise PSA, and how many each? calls `featurebase.companies.list` `connectwise_manage.invoices.list` Across your systems ## Featurebase, joined to the rest of your business. One `ask` fetches from Featurebase and another system, joins the rows on the same customer on our side, and hands your agent the answer, not every row. - Which Featurebase companies have invoices in ConnectWise PSA, and how many each? `featurebase.companies.list` + `connectwise_manage.invoices.list`, on `crm.company` · [ConnectWise PSA](https://actionlake.com/connectors/connectwise-psa) - Which Featurebase companies have invoices in NetSuite, and how many each? `featurebase.companies.list` + `netsuite.views.invoices`, on `crm.company` · [NetSuite](https://actionlake.com/connectors/netsuite) Also mapped by other connectors `crm.company` **227** `crm.contact` **192** `service.ticket` **62** ask ``` ask { intent: "which Featurebase companies have invoices in ConnectWise PSA, and how many each", steps: [ { action: "featurebase.companies.list", as: "co", input: {}, limit: 100, max_pages: 5 }, { action: "connectwise_manage.invoices.list", as: "inv", input: {}, limit: 100, max_pages: 5 }, { join: { left: "co", right: "inv", on: "crm.company", group_by: "co.name", select: ["co.name", "count(inv.id) as invoices"] } } ] } ``` Example. Run it through check first: it validates the steps and prices them, and it is free. Governance for Featurebase ## Destructive actions wait for a yes. 21 Featurebase actions are destructive. These are all of them: - Delete a post `featurebase.posts.delete` - Delete a ticket `featurebase.tickets.delete` - Delete a comment `featurebase.comments.delete` - Delete contact by ID `featurebase.contacts.delete` - Delete a company `featurebase.companies.delete` - Delete a changelog `featurebase.changelogs.delete` - Delete a conversation `featurebase.conversations.delete` - Delete a comment `featurebase.comments.delete_by_body` - Redact a conversation part `featurebase.conversations.redact_part` - Delete contact by external user ID `featurebase.contacts.delete_by_user_id` - Delete an article `featurebase.help_center_articles.delete` - Delete a company by external company ID `featurebase.companies.delete_by_company_id` - Delete a collection `featurebase.help_center_collections.delete` - Delete a tag `featurebase.tags.delete` - Delete a webhook `featurebase.webhooks.delete` - Remove a voter from a post `featurebase.post_voters.remove` - Remove a contact from a company `featurebase.company_contacts.remove` - Detach a tag from a conversation `featurebase.conversation_tags.detach` - Remove changelog subscribers `featurebase.changelog_subscribers.remove` - Remove a contact from a conversation `featurebase.conversation_participants.remove` - Delete a redirect rule `featurebase.help_center_redirect_rules.delete` A destructive action runs only with `confirm: true`. Under the `human` policy the agent cannot confirm for itself: the run stops until a named person approves, in the console or from a signed link in an email. The cap on a key is refused before the call is sent, never after. do featurebase.posts.delete confirm_policy: **human** Delete a post? **intent:** the user asked me to delete a post run suspended · waiting for a named person · key _featurebase-agent_ cannot confirm itself In the console, or from an emailed signed link. a key for this connector ``` account { op: "keys.create", name: "featurebase-agent", allowed_actions: ["featurebase.*"], cap_calls: 2000, confirm_policy: "human_for_writes", approval_rules: [ { match: "featurebase.posts.delete", approver: "lead@example.com" }, { match: "featurebase.tickets.delete", approver: "lead@example.com" }, { match: "featurebase.comments.delete", approver: "lead@example.com" } ] } ``` Illustrative. Scoped to Featurebase only, capped at 2,000 upstream calls, every write confirmed, and the destructive ones approved by a named person. Cost ## What Featurebase costs on actionlake. Every Featurebase action is one upstream call, the only thing actionlake bills. Searching, `check`, `cost`, `account` and any call Featurebase refused with 401, 403, 429 or a 5xx are free. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. - 1 upstream call per action all 110 Featurebase actions - 110 actions page each page of a long list is one call - 52 reads can be cached a cache hit costs nothing - 100,000 calls a month, free paid plans from US$49 a month for 250,000 [See pricing](https://actionlake.com/pricing) Action index ## Every Featurebase action. 110 actions by area: the id your agent calls, what it does, and its effect. **Contacts 8** - `featurebase.contacts.block` Block a contact write - `featurebase.contacts.delete` Delete contact by ID destructive - `featurebase.contacts.delete_by_user_id` Delete contact by external user ID destructive - `featurebase.contacts.get` Get contact by ID read - `featurebase.contacts.get_by_user_id` Get contact by external user ID read - `featurebase.contacts.list` List contacts read - `featurebase.contacts.unblock` Unblock a contact write - `featurebase.contacts.upsert` Create or update a contact write **Changelogs 7** - `featurebase.changelogs.create` Create a new changelog write - `featurebase.changelogs.delete` Delete a changelog destructive - `featurebase.changelogs.get` Get a changelog by ID read - `featurebase.changelogs.list` List all changelogs read - `featurebase.changelogs.publish` Publish a changelog write - `featurebase.changelogs.unpublish` Unpublish a changelog write - `featurebase.changelogs.update` Update a changelog write **Conversations 7** - `featurebase.conversations.create` Create a conversation write - `featurebase.conversations.delete` Delete a conversation destructive - `featurebase.conversations.get` Get conversation by ID read - `featurebase.conversations.list` List conversations read - `featurebase.conversations.redact_part` Redact a conversation part destructive - `featurebase.conversations.reply` Reply to a conversation write - `featurebase.conversations.update` Update a conversation write **Comments 6** - `featurebase.comments.create` Create a new comment write - `featurebase.comments.delete` Delete a comment destructive - `featurebase.comments.delete_by_body` Delete a comment destructive - `featurebase.comments.get` Get a comment by ID read - `featurebase.comments.list` List comments read - `featurebase.comments.update` Update a comment write **Help center redirect rules 6** - `featurebase.help_center_redirect_rules.create` Create a redirect rule write - `featurebase.help_center_redirect_rules.delete` Delete a redirect rule destructive - `featurebase.help_center_redirect_rules.get` Get a redirect rule by ID read - `featurebase.help_center_redirect_rules.get_by_url` Get a redirect rule by URL read - `featurebase.help_center_redirect_rules.list` List redirect rules read - `featurebase.help_center_redirect_rules.update` Update a redirect rule write **Tickets 6** - `featurebase.tickets.create` Create a ticket write - `featurebase.tickets.delete` Delete a ticket destructive - `featurebase.tickets.get` Get a ticket read - `featurebase.tickets.list` List tickets read - `featurebase.tickets.reply` Reply to a ticket write - `featurebase.tickets.update` Update a ticket write **Webhooks 6** - `featurebase.webhooks.create` Create a webhook write - `featurebase.webhooks.delete` Delete a webhook destructive - `featurebase.webhooks.get` Get webhook by ID read - `featurebase.webhooks.list` List webhooks read - `featurebase.webhooks.refresh_secret` Refresh webhook signing secret write - `featurebase.webhooks.update` Update a webhook write **Companies 5** - `featurebase.companies.delete` Delete a company destructive - `featurebase.companies.delete_by_company_id` Delete a company by external company ID destructive - `featurebase.companies.get` Get company by ID read - `featurebase.companies.list` List all companies read - `featurebase.companies.upsert` Create or update a company write **Help center articles 5** - `featurebase.help_center_articles.create` Create an article write - `featurebase.help_center_articles.delete` Delete an article destructive - `featurebase.help_center_articles.get` Get an article by ID read - `featurebase.help_center_articles.list` List articles read - `featurebase.help_center_articles.update` Update an article write **Help center collections 5** - `featurebase.help_center_collections.create` Create a collection write - `featurebase.help_center_collections.delete` Delete a collection destructive - `featurebase.help_center_collections.get` Get a collection by ID read - `featurebase.help_center_collections.list` List collections read - `featurebase.help_center_collections.update` Update a collection write **Posts 5** - `featurebase.posts.create` Create a new post write - `featurebase.posts.delete` Delete a post destructive - `featurebase.posts.get` Get a post by ID read - `featurebase.posts.list` List all posts read - `featurebase.posts.update` Update a post write **Contact email preferences 4** - `featurebase.contact_email_preferences.get` Get contact email preferences by ID read - `featurebase.contact_email_preferences.get_by_user_id` Get contact email preferences by external user ID read - `featurebase.contact_email_preferences.update` Update contact email preferences by ID write - `featurebase.contact_email_preferences.update_by_user_id` Update contact email preferences by external user ID write **Tags 4** - `featurebase.tags.delete` Delete a tag destructive - `featurebase.tags.get` Get tag by ID read - `featurebase.tags.list` List workspace tags read - `featurebase.tags.upsert` Create or rename a tag write **Company contacts 3** - `featurebase.company_contacts.attach` Attach a contact to a company write - `featurebase.company_contacts.list` List contacts attached to a company read - `featurebase.company_contacts.remove` Remove a contact from a company destructive **Post voters 3** - `featurebase.post_voters.add` Add a voter to a post write - `featurebase.post_voters.list` List voters on a post read - `featurebase.post_voters.remove` Remove a voter from a post destructive **Surveys 3** - `featurebase.surveys.get` Get a survey by ID read - `featurebase.surveys.list` List surveys read - `featurebase.surveys.list_responses` Get survey responses read **Admins 2** - `featurebase.admins.get` Get an admin by ID read - `featurebase.admins.list` List admins read **Boards 2** - `featurebase.boards.get` Get a board by ID read - `featurebase.boards.list` List all boards read **Brands 2** - `featurebase.brands.get` Get brand by ID read - `featurebase.brands.list` List all brands read **Changelog subscribers 2** - `featurebase.changelog_subscribers.add` Add changelog subscribers write - `featurebase.changelog_subscribers.remove` Remove changelog subscribers destructive **Conversation participants 2** - `featurebase.conversation_participants.add` Add a contact to a conversation write - `featurebase.conversation_participants.remove` Remove a contact from a conversation destructive **Conversation tags 2** - `featurebase.conversation_tags.attach` Attach a tag to a conversation write - `featurebase.conversation_tags.detach` Detach a tag from a conversation destructive **Custom fields 2** - `featurebase.custom_fields.get` Get a custom field by ID read - `featurebase.custom_fields.list` List custom fields read **Help center help centers 2** - `featurebase.help_center_help_centers.get` Get a help center by ID read - `featurebase.help_center_help_centers.list` List help centers read **Post statuses 2** - `featurebase.post_statuses.get` Get a post status by ID read - `featurebase.post_statuses.list` List all post statuses read **Teams 2** - `featurebase.teams.get` Get team by ID read - `featurebase.teams.list` List all teams read **Ticket categories 2** - `featurebase.ticket_categories.get` Get a ticket category by ID read - `featurebase.ticket_categories.list` List ticket categories read **Ticket custom fields 2** - `featurebase.ticket_custom_fields.get` Get a custom field by ID read - `featurebase.ticket_custom_fields.list` List custom fields read **Ticket statuses 2** - `featurebase.ticket_statuses.get` Get a ticket status by ID read - `featurebase.ticket_statuses.list` List ticket statuses read **Admin roles 1** - `featurebase.admin_roles.list` List admin roles read Questions ## The Featurebase MCP server, answered. **Is there a Featurebase MCP server for Claude?** Yes. actionlake is an MCP gateway: a remote MCP server that gives Claude, or another MCP client, 110 Featurebase actions across contacts, changelogs, conversations and comments, through the same eight tools it uses for every other connector. actionlake is independent; it is not made or endorsed by Featurebase. **What do I need to connect Featurebase?** Featurebase secret API key (sk_...). The free call account { op: "connections.requirements", service: "featurebase" } lists exactly what to paste. **Can an AI agent delete or change things in Featurebase?** Only if its key allows it, and only with an explicit confirmation. 21 Featurebase actions are destructive, including delete a post, delete a ticket and delete a comment. Each runs only with confirm: true. Under the human confirm policy, or an approval rule on the key, the run waits until a named person approves it. **Will an AI agent use up my Featurebase API limit?** actionlake paces every call to the limits in the Featurebase service file: 10 calls a second per connection. Repeated reads are answered from cache (52 Featurebase actions can be), which never reaches Featurebase. **What does a Featurebase action cost?** One upstream call, the only unit actionlake bills. A list that pages bills one call per page (110 Featurebase actions page). Cache hits, searches, dry runs and calls Featurebase refused with 401, 403, 429 or a 5xx are free. The Free plan includes 100,000 calls a month with no card. Paid plans start at US$49 a month for 250,000 calls, with overage from US$0.30 down to US$0.18 per 1,000. **Which Featurebase API does it cover?** The Featurebase API 2026-01-01.nova (OpenAPI 3) at do.featurebase.app. It is built from Featurebase's documentation as read on 23 October 2026. 110 actions in 30 areas, each one in the signed service file (version 1.0.0). **Can I combine Featurebase with my other systems?** Yes. ask joins Featurebase to ConnectWise PSA or NetSuite on the same customer and returns the answer rather than every row. Featurebase maps crm.company, which 227 other connectors also map. **Does actionlake keep my Featurebase data, and where?** actionlake processes and stores data in Sydney, Australia; there is no US region yet. Reads may be cached for up to 5 minutes, and a write clears the reads it affects. Each run's request and response is kept, sealed, for your plan's trace window: 1 day on Free, 3 days on Starter, 7 days on Pro, 14 days on Team, 30 days on Business and 30 days on Enterprise. Your Featurebase credential is sealed under your tenant's key, never logged and never returned. Your traffic is not used to train models. **Which AI clients can use it?** Claude Code, tested by us end to end, and the Claude app as a custom connector, tested by us with an existing key. Other MCP clients that support remote servers over Streamable HTTP (MCP revisions 2025-06-18 and 2025-11-25) and OAuth dynamic client registration, or a bearer header, should connect the same way; we have not tested them. Or plain REST, under the same action names. ## More connectors like Featurebase Joins with, on shared entities - [ConnectWise PSA 3](https://actionlake.com/connectors/connectwise-psa) - [HaloPSA 3](https://actionlake.com/connectors/halopsa) - [HubSpot CRM 3](https://actionlake.com/connectors/hubspot-crm) - [Salesforce Sales Cloud 3](https://actionlake.com/connectors/salesforce-sales-cloud) - [Acumatica Cloud ERP 3](https://actionlake.com/connectors/acumatica-cloud-erp) - [Odoo 3](https://actionlake.com/connectors/odoo) Browse - [All Service desk & support connectors](https://actionlake.com/connectors/category/service-desk-and-support) - [All connectors](https://actionlake.com/connectors) - [How actionlake compares](https://actionlake.com/compare) actionlake is independent. It is not made or endorsed by Featurebase; the name is the vendor's own. Counts are from the Featurebase service file, version 1.0.0. ## Give your agent Featurebase today. [Connect Featurebase free](https://actionlake.com/console?start=sandbox) [See pricing](https://actionlake.com/pricing) Start free - 100,000 calls/month, no card. No signup. Hard caps on every key. Cached answers are free. --- Source: https://actionlake.com/connectors/featurebase More: https://actionlake.com/llms.txt